4871 Sla Management Jobs - Page 26

Team lead Operations - Customer Service Inbound Location - Nagpur No. of Opening: 3 Process : Ecommerce Role & responsibilities Facilitate day to day Operations Handling 2nd level escalated calls. Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same Maintain accurate and updated knowledge of all Clients procedures and systems Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary Interested, kindly share your updated resume to matildad@hexaware.com / 9082299130

Job Description: Job Title- Team Manager, AS Location- Pune, India Role Description The Team Manager will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate/Applicants would need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate/Applicants would need to monitor volume inflow and assist in sufficient resource and task allocation in a justifiable manner. Candidate/Applicants would need to ensure that all queries/first level escalations related to routine activities are responded to within the specified time frame. What well offer you As part of o...

Technical role involving user deployment and solution validation A "Manager - Service Delivery & Management" job description involves overseeing the end-to-end delivery of services to clients, ensuring they are reliable, efficient, and meet client expectations and service-level agreements (SLAs). Key responsibilities include managing client relationships, monitoring service performance, handling escalations, collaborating with internal teams, and driving continuous service improvement initiatives. The role requires strong leadership, communication, project management, and analytical skills, along with a customer-centric approach. Key responsibilities Service performance management: Monitor a...

Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives

Job Title: TAC Support Manager Overview: We are seeking a highly motivated and experienced TAC Support Manager to lead our global technical assistance center (TAC) operations. The ideal candidate will possess 6-10 years of overall experience, with at least 2 years managing 24x7, 16x6, and other service level agreements, ensuring exceptional customer support across diverse time zones. This role demands strong leadership, technical acumen, and the ability to manage resources effectively in a multi-shift environment. You will be responsible for maintaining high customer satisfaction, driving process improvements, and ensuring timely resolution of technical issues. Location: Hyderabad Please Sha...

Role Summary Responsible for managing key client accounts for Mechanical, Electrical, Plumbing, and Civil (MEPC) services under the Integrated Facility Management Services vertical. The role involves ensuring seamless MEPC operations across client sites, maintaining compliance with safety and sustainability standards, and acting as the key liaison between clients, internal technical teams, and vendors to ensure SLA-driven performance. Key Responsibilities 1. Account Management & Client Engagement Act as the single point of contact for assigned key clients. Build and maintain long-term relationships ensuring retention and contract renewals. Conduct regular client reviews and present MEPC perf...

As a Superannuation Delivery Lead at AGM/AVP level based in Pune or Mumbai, you are expected to have a minimum of 14+ years of experience in operations related to various superannuation processes and functions. You should possess and apply intermediate knowledge of all business and superannuation industry practices while adhering to established Service Level Objectives. A strong understanding of the superannuation industry, processes, products, services, and related regulations is essential for this role. Your key responsibilities will include: - Owning superannuation processes across all operational locations - Creating and presenting solutions for customer inquiries and new business opport...

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Chennai - Tharamani, Tidel Park. Prior experience inBPO sales is a must Interested Candidates can share their resume on kiranyadav@paisabazaar.com. Job Locations : Chennai Tharamani, Tidel Park. Product - Credit Cards & Loans Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no los...

Only Female Candidates can apply. Must have Min 1.5yrs exp as a Team Leader from International Customer Service Process BPO. Well Versed with KPIs. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Description

Job Description

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakehol...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Key Responsibilities: Develop a good understanding of real estate finance operations, quarterly reporting deliverables, financial systems/applications, and the reporting source data. Possess good knowledge about SPVs and its relevance. Perform SPV level cash tracking and prepare wire memos for intercompany transfers. Reconciliation of Gross Debt and bridging the gaps between Gross to Net Debt. Fund Leverage Limitation Testing to identify the capacity of borrowing. Allocation and coding of project level expenses on Coupa. Prepare quarterly Distribution tracker for US Real Estate investments. Prepare quarterly Disclosure reporting items to BX for the Real Estate business. Prepare quarterly SPV...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Roles and Responsibilities Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional rel...

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...