4871 Sla Management Jobs - Page 30

Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...

Dear Candidate We have urgent opening in 102/108 Ambulance services at Uttar Pradesh for the post of Team Leader .please find the details below & share your resume , if Interested. Company :102/108 Ambulance Services Location :Lucknow Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift Share your updated resume at the earliest up108_hr2@emri.in

Role & responsibilities The BPO Head will be responsible for overseeing and driving the overall operations of the Business Process Outsourcing division, ensuring operational excellence, profitability, and client satisfaction. The ideal candidate must possess strong experience in end-to-end SAP processes (preferably for Third Party Outsourcing TPO business ) and should have hands-on exposure to transition management, automation, process optimization, and P&L management . Key Responsibilities: Operational & Strategic Leadership Lead, plan, and manage end-to-end BPO operations across multiple business verticals. Define and execute the strategic roadmap for business process outsourcing, aligning...

Role Overview: As a part of the team, you will be responsible for attending technical calls inbound from customers regarding system breakdown on site, troubleshooting system issues, errors, alerts, and alarms. Your role will require a sound understanding of maintenance of system/IP with logical and technical skills relevant to Lab Water Solution Product portfolio, along with significant water filtration knowledge. Additionally, you will need to inform in-house for urgent clinical customer support on-site, particularly in critical scenarios such as hospitals and GSA. Handling work orders processed by partners in the field before closing them as valid for billing and ensuring unbilled covered ...

As a Senior Manager Operations at unifyCX, you will play a vital role in leading the customer service and technical support functions. Your responsibilities will include: - Leading end-to-end operations for tech support and customer service to ensure alignment with business objectives. - Monitoring and managing service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets. - Driving initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics. - Implementing and optimizing SOPs, workflows, and escalation protocols for efficient resolution of customer queries. - Collaborating with cross...

Oracle ARCS Consultant1 Job Title: Oracle ARCS Consultant Job Type: Fulltime Location: Pune Responsibilities Liaise with client application lead for day-to-day activities. Work in L2 support and Enhancements for issues related to Oracle A RCS Tickets tracking, resolving and SLA management Suggest Best Practices & improvements in the current ARCS landscape Attend all internal and client meetings. Coordinate with other teams, business users, Vendor (e.g. Oracle) Help in patching and monthly closure activities. Documenting and Maintaining SOPs and KEDB 24x7 support for P1 issues. Raise risks/issues (if any) on ti me. Skills & Experience Required 10+ years of hands-on experience in L2 Applicatio...

Oracle ARCS Consultant1 Job Title: Oracle ARCS Consultant Job Type: Fulltime Location: Pune Responsibilities Liaise with client application lead for day-to-day activities. Work in L2 support and Enhancements for issues related to Oracle A RCS Tickets tracking, resolving and SLA management Suggest Best Practices & improvements in the current ARCS landscape Attend all internal and client meetings. Coordinate with other teams, business users, Vendor (e.g. Oracle) Help in patching and monthly closure activities. Documenting and Maintaining SOPs and KEDB 24x7 support for P1 issues. Raise risks/issues (if any) on ti me. Skills & Experience Required 10+ years of hands-on experience in L2 Applicatio...

You will be responsible for maintaining positive working relationships with clients, focusing on premier customer service in a growth-oriented environment. Additionally, you will support leadership and Business Development teams in new customer engagement by providing operational expertise. You will design and implement strategies to exceed customer expectations, collaborate with cross-functional teams to create innovative solutions, and develop the next generation of operational leaders. Key Responsibilities: - Own P&L and ensure delivery on all SLAs as per contractual obligations with clients - Drive efficiencies and productivity within the operations - Maintain appropriate staffing patter...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Oracle ARCS Consultant1 Job Title: Oracle ARCS Consultant Job Type: Fulltime Location: Pune Responsibilities: Liaise with client application lead for day-to-day activities. Work in L2 support and Enhancements for issues related to Oracle A RCS Tickets tracking, resolving and SLA management Suggest Best Practices & improvements in the current ARCS landscape Attend all internal and client meetings. Coordinate with other teams, business users, Vendor (e.g. Oracle) Help in patching and monthly closure activities. Documenting and Maintaining SOPs and KEDB 24x7 support for P1 issues. Raise risks/issues (if any) on ti me. Skills & Experience Required: 10+ years of hands-on experience in L2 Applicat...

Hiring a Global Service Delivery Manager to oversee multi-location operations, ensure seamless delivery, manage clients, and lead cross-regional teams. Requires strong leadership, coordination, and stakeholder management skills.

RBL Bank Ltd is looking for Process Manager to join our dynamic team and embark on a rewarding career journey Process Analysis:Identify and document existing processes within the organization Analyze processes to understand their efficiency, effectiveness, and potential areas for improvement Process Improvement:Design and implement improvements to streamline processes, reduce waste, and enhance productivity Introduce best practices, automation, and technology to optimize processes Standard Operating Procedures (SOPs):Develop and maintain standardized operating procedures to ensure consistency and quality in processes Train and educate employees on SOPs to ensure compliance Data and Performan...

Roles & Responsibilities NOC Engineer (L1 / L1 Lead / L2) Core (All) 247 NOC ops: monitor alerts, handle tickets on phone (Zoho Desk / ServiceDesk Plus), set ETAs, document clearly. Follow runbooks, maintain KB, clean shift handovers, join incident bridges (Teams/Zoom). Tools: Site24x7 , ManageEngine OpManager/Endpoint Central , Grafana, Azure/AWS monitors. Clear spoken/written English for customer calls & updates. L1 — First-Line Monitoring & Triage First response: basic CLI checks, service restarts, log capture/screen-share (Zoho Assist/Quick Assist). Quick triage: ping/DNS traceroute port/link; VPN (FortiClient), CPU/RAM/Disk, backups, M365 basics. Escalate to L2 with complete evidence wh...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...