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Atos

0 - 4 years

2 - 6 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

automation ticketing usage c diversity and inclusion sclm control-m routing sla management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

The future is our choice

JD=Incident/Request Management.Review and recommend monitoring improvements . Ticket category identification and routing it correctly.. Correlate multiple Incidents. Working on L1 level tickets using SOP.. Working on high severity tickets and communicating with stake holders.. Working on batch jobs in Control-M area.. Making sure that SLA are not breached.. Send IT Communications / Update Announcements on Portal CONTROL-M1. Mainframe & SCLM Breeze Access & Moveit Account Setup2. Introduction of Login process & Overview of Control-M tab3. Process of Loading Jobs & Dynamic/customized Filter/Ordering the Jobs4. Validation of all Daily Checklist Jobs(MF,DS)5. New Day Job Load Activity in PROD/NONPROD & MF jobs in Beta926. Process to Handle Control M Job Abends and Service Request7. Automation Point & Process verify TMONMVS3 screen8. Communication On-call process9. Saturday Activities/Missing Report Validation10. Flexible in shifts and SLA management MoveIT1 ) Creation of folders a ) Validating the SA b ) Creating folders c ) Setting the permission d ) User cant see folder e ) Temp account reactive (expired one)2 ) Credentials of SA Account a ) Finding SA if CU mentioned b ) Copying password from password vault c ) Sending password via secure email3 ) Sharing/Adding/Removing ObjecTrak Contact details4 ) Task Creation a ) Identifying the way of communication b ) Creating the host/external site if mentioned c ) Defining source d ) Defining Destination e ) Adding up schedule5 ) File Encryption6 ) File Decryption7 ) SA Account access to a Role group SCLM Package Promotion Promoting a package in production. Knowledge of Dynatrace - Product used to monitor different application areas

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

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