4871 Sla Management Jobs - Page 32

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere ...

Job Summary: Desktop Support Engineer at IT Service Desk provides technical support to internal employees for all desktop /laptop OS and hardware related support. This role requires an aptitude for working with computer hardware, software, diagnosis of system issues, and resolution of user problems, which may range from straightforward to more complicated technical issues. Responsibilities and Duties: 1. Manage user onboarding/offboarding related activities for the IT Assets related part/ activities as per defined process. 2. Installation of Windows OS, MS Office, WPS Office, Bit locker, MS Office, Anti-Virus, Visual Studio, SQL and other softwares. 3. Troubleshoot hardware related tickets a...

Role & responsibilities We are currently seeking female candidates for a position that requires basic technical helpdesk knowledge along with experience in asset management . Ability to support day-to-day IT operations and asset tracking processes. Exp- 2 years Location- Gurgaon Only Female Interested candidates please share your resume on rashmi.ghag@3i-infotech.com

Company Description NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit . Job Description The Indirect Tax Manager at NIQ enhances the Indirect Tax ...

DESCRIPTION The Assistant Manager is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and Publisher advocacy that enables a remarkable customer experience. As a front line manager of ~100 associates, the Assistant Manager will regularly monitor key metrics for their team and provide coaching, guidance, and mentorship to achieve individual and team goals. The Assistant Manager is also responsible for interviewing, employee development, supporting training initiatives, process improvements, performance management and team engagement. Responsibilities Lead a team of Customer Service Agents Responsible for meeting wi...

The Senior Manager Operations Management is responsible for driving operational excellence, optimizing processes, and ensuring seamless delivery across multiple business units or client accounts. This role focuses on strategic planning, people leadership, client relationship management, and execution of operational initiatives to achieve business goals. Key Responsibilities Operational Leadership Lead and manage end-to-end operations across assigned processes, functions, or client accounts. Drive operational strategies to achieve SLA/KPI targets, process efficiency, and service quality. Identify opportunities for automation, digitization, and continuous improvement. Ensure compliance with or...

As the Associate General Manager – Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. Youll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspaces governance and compliance standards. Roles and Responsibilities City Governance & SOP Adherence Drive compliance with Livspaces ...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

We are looking for a Bilingual Spanish Process Specialist to join our team and provide exceptional service in a US Banking Process. The ideal candidate must have excellent communication skills in both Spanish and English. The role requires a candidate to engage with Spanish-speaking clients and ensure seamless communication between both languages. Clearing the Spanish interview round is mandatory for the candidate to proceed with the bilingual process. Key Responsibilities: Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services. Translate and interpret documents, emails, and meetings between English and Spanish as required. P...

We are seeking a highly motivated and experienced Operations Manager to join our Systems team at D. E. Shaw India, Hyderabad. This leadership role will oversee Network Operations Center (NOC), Data Center (DC), Audio-Visual (AV), Unified Communications (UC), and IT Finance functions. The primary focus will be on implementing and optimizing operational processes, enhancing service quality, and driving efficiency across these critical areas. The ideal candidate will have a strong technical foundation, exceptional people management skills, and the ability to work cross-functionally in a global technology environment. Key Responsibilities: Oversee day-to-day operations across NOC, Data Center, A...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead eng...

Role: SE Supply Ops Team/Function: Supply PAAS Location: Pune Key Skills Vendor & Supplier Management Order Fulfillment and Delivery Tracking Customer Handling and Escalation Management Reporting Reporting Manager: TBD Direct Reports: NA Role Objective We are looking for a dynamic and detail-oriented professional to manage end-to-end supply operations. The role involves coordinating with multiple teams to ensure timely order closures, usage tracking, fulfillment, and invoicing support. The individual will play a crucial role in driving operational excellence, ensuring SLA adherence, and delivering superior customer satisfaction. Role Responsibilities Coordinate with cross-functional teams to...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your ty...

Job Title: Customer Service Team Lead Department: Customer Support / Operations Reports To: Customer Service Manager or Operations Manager Location: Bangalore Job Type: Full-Time Job Summary: We are looking for an experienced and motivated Customer Service Team Lead to oversee our customer support team. In this role, you will be responsible for supervising daily operations, coaching team members, handling escalated issues, and ensuring our customers receive exceptional service. You will play a key role in improving service quality, team performance, and customer satisfaction. Key Responsibilities: Lead, support, and motivate a team of customer service representatives to meet performance targ...

About The Role Skill required: Talent Acquisition - Candidate Assessments Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketFilter applications using screening methodology to ensure the right skills are evaluated and the selected candidates have the right competencies to do the job. Ensure proper training of interviewers and conduct reference, certification and background checks. What are we looking for? Written and verbal commu...

Role & responsibilities Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories Stay current on developments in clien...

As a skilled professional embarking on a transformative journey at SwaaS, you will be part of a dynamic team dedicated to shaping the future of IT. SwaaS provides a platform for growth, collaboration, and impactful contributions, offering limitless possibilities for your career development in technology. Key Responsibilities: - Utilize your 3+ years of experience in ServiceNow configuration and administration, focusing on ITSM & CSM modules. - Manage CMDB effectively and utilize discovery tools for streamlined processes. - Demonstrate proficiency in ServiceNow scripting languages such as JavaScript and Glide API, ensuring efficient workflow automation. - Handle Service Catalog, SLA managemen...

As a candidate for the position, you should have at least 1+ years of experience in Apple Maps or any other Maps domain. Additionally, it is required that you hold a graduate degree and possess the necessary documents such as the graduation Provisional Certificate and Consolidated Marks Memo/ Marks Memo. You must also be willing to work from the office. - **Addressing tasks within SLA management** - **Understanding user expectations/concerns and resolving them promptly** - **Having a background in mapping is considered an added advantage** - **Ability to work both independently and collaboratively in a team, effectively collaborating with colleagues** - **Excellent research skills to ensure ...

Role Overview: As a Senior Associate Managed Services Operations Specialist at NTT DATA, you will be a developing subject matter expert responsible for supporting internal service delivery teams in planning, coordinating, and monitoring operational activities. Your main focus will be on ensuring effective and efficient service delivery to meet business needs for clients while continuously improving service delivery processes. Key Responsibilities: - Support the management of the shift roster and monitor all operations metrics - Ensure adherence to shift handover processes and manage shift escalations from clients - Dashboard key metrics and manage potential breaches - Contribute to meeting s...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100...