5874 Sla Management Jobs - Page 32

As the Custodian for ATM Network for the designated region, your key responsibilities will include: - Daily follow ups with vendors, CRA, OEMS, etc. - Liaison with internal stakeholders like Marketing team, Supply team, finance team, Projects - Driving FLM/SLM closure for calls - Daily reports making, analytics problem finding - Identification and permanent fixes for prolonged issues - Identification and RCA on part replacement calls - Identifying opportunities to sustain maximum system availability for customers with the least transacting systems - Driving Process & Quality programs for ATM operations - Ensuring periodic maintenance activities are performed on time - Identifying opportuniti...

You will be responsible for managing valuations, technical audits, setting up standard processes, and monitoring technical evaluations in the location/branch. Core Responsibilities: - Ensure that the NPA's are maintained at minimum trigger levels - Identify and recommend appropriate legal actions for stress contracts - Manage portfolio movement and control loss for the specific product in the assigned region - Ensure roll forward rates to higher buckets are within defined parameters - Analyze and maintain zero delinquency within required parameters/policies - Deal with delinquent customers, publish MIS, and review daily collections, pending cases, and expected delinquency - Provide effective...

As a Project Manager for Ambulance & Emergency Services, your role will involve overseeing end-to-end operations and service delivery for a key client of the hospital chain. You will be responsible for managing vendor partners, ensuring seamless coordination, maintaining compliance standards, and achieving the highest levels of service quality and client satisfaction. Key Responsibilities: - Manage day-to-day operations and service delivery across all client sites for Ambulance & Emergency Services. - Coordinate end-to-end between hospital teams, client representatives, and vendor partners to ensure efficient service execution. - Build and maintain strong client relationships, ensuring consi...

As a Delivery Operations Associate Manager at Accenture, you will be responsible for managing process documentation, ensuring compliance with internal control requirements, and overseeing the daily operational performance of the PTP process. Your qualifications should include a Bachelor's degree in finance, at least 10+ years of experience in Finance & Accounting (PTP) process, and a minimum of 5+ years of team management experience. You should have an analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. Additionally, knowledge of legal and regulatory requirements related to collections and experience working with SAP/Oracle ERPs is required. ...

You will be joining BNP Paribas India Solutions, a subsidiary of BNP Paribas SA, the leading bank in the European Union with a global presence. The India Solutions division, established in 2005, operates 24x7 delivery centers in Bengaluru, Chennai, and Mumbai, supporting Corporate and Institutional Banking, Investment Solutions, and Retail Banking for BNP Paribas worldwide. With over 10,000 employees, the company is dedicated to driving innovation and growth to provide top-notch solutions. In your role as a PMO at ALMT function within BNP Paribas, you will closely collaborate with Paris ALMT IT CIO office. Your responsibilities will include: - Managing IT Portfolio: Ensure clear data managem...

Role Overview: The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction. Key Responsibilities: - Ensure timely response of all the tickets raised by the client end user - Service requests solutioning by maintaining quality parameters - Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep - Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe - ...

Role Overview: As a member of the WNS (Holdings) Limited team, you will apply your functional knowledge to tasks related to the order-to-cash process. Your primary responsibilities will include handling collections and cash application tasks independently, ensuring compliance with specific client processes, and meeting targets for turnaround time and accuracy. Additionally, you will engage in voice calling, dispute management, customer account reconciliation, and demonstrate a strong customer orientation. You will be expected to understand client expectations, strive to improve performance metrics, and maintain effective communication with stakeholders. Key Responsibilities: - Understand and...

You are seeking a dynamic and results-driven Key Account Manager to manage and grow relationships with the most important clients. You will serve as the main point of contact for assigned key accounts, ensuring client satisfaction and driving business growth through strategic account planning and execution. - Manage and grow strategic accounts, ensuring client retention, SLA compliance, and revenue growth - Own end-to-end relationships with key clients (F1, F2, F3 & F5 customer) - Drive account growth via upselling/cross-selling (e.g., warehousing, tech solutions) - Monitor SLAs (on-time delivery, inventory accuracy) and resolve operational issues - Deliver monthly performance reports with a...

As a Technical Support Engineer - Service Management in Hyderabad, you will be responsible for resolving technical cases created by customers seeking assistance with the ServiceNow software and platform. Your commitment to providing exceptional customer support experiences will be crucial as you utilize skills like building trust, showing empathy, and effective communication through various channels such as web, chat, email, and telephone support. Your understanding of the ServiceNow platform and diagnostic tools will be essential in isolating issues and resolving them efficiently. You may need to collaborate with other teams for complex cases, requiring creative problem-solving and a flexib...

Role Overview: The purpose of your role is to resolve, maintain, and manage clients" software/hardware/network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction. Key Responsibilities: - Ensure timely response to all the tickets raised by the client end user. - Solutioning of service requests by maintaining quality parameters. - Act as a custodian of clients" network/server/system/storage/platform/infrastructure, and other equipment to track each of their proper functioning and upkeep. - Monitor the number of tickets raised (dial home/email/chat/IMS), ensuring the right solutioning within the defined resolution timeframe. - Perform roo...

As a Support Operations Manager at Thrillophilia, your role will involve fostering a healthy and collaborative culture within the team while focusing on the professional growth of internal staff. You will be responsible for managing the Support team and driving day-to-day Support Operations, ensuring 24x7 support coverage. Your key responsibilities will include: - Developing internal staff in their professional growth - Managing the Support team and overseeing day-to-day Support Operations - Hiring, training, and developing Customer Support Engineers - Driving customer escalations to achieve higher CSAT/NPS scores - Defining support processes to scale with the company - Aligning with other l...

As the Head of Support Operations at Fr8bukyn, you will be responsible for building, developing, and leading the customer support organization. Your primary focus will be on hiring, growing, and developing a scalable team of freight operation specialists to ensure high-quality service delivery. Collaboration with sales, engineering, product, and operations teams will be essential to provide a world-class service for customers. Your role will involve setting business standards, enhancing customer experience, and driving innovation to improve overall business performance. Key Responsibilities: - Build the customer support organization efficiently from scratch - Develop team schedules and manag...

Role & responsibilities The role is responsible for supervising all period close activities including, ensuring profit and loss (P&L) and balance sheet journals are updated within the general ledger (GL), reconciling, and validating balances whilst resolving any disputes. Manages and leads a team of finance professionals including qualified accountants, reporting to the Manager Record to Disclose (R2D) / Record to Report (R2R). Maintain the aims and objectives of the FSS to deliver excellent customer service by embedding high standards and principles, streamlining, automating, and improving processes whilst removing duplication and inefficiency. Operational management: Embody our company val...

About The Role A leading global financial services firm is seeking a skilled SLA and Availability Management Analyst to join their dynamic team in Pune. Key Responsibilities SLA Management: Ensure adherence to SLAs and KPIs for internal and external customers. Availability Management: Monitor and optimize IT services to achieve high availability and performance. Process Improvement: Define, implement, and continuously improve SLA and availability management processes. Data Analysis: Analyze service performance data to identify trends, bottlenecks, and opportunities for improvement. Reporting: Generate comprehensive reports on service availability, performance, and SLA adherence. Incident Man...

We are seeking an experienced Client Delivery Manager with 1015 years of expertise in overseeing end-to-end delivery for technology or AI-driven projects The ideal candidate will manage client relationships, ensure smooth project execution, and serve as the primary point of contact between internal teams and external stakeholders This role requires strong leadership, communication, and project governance capabilities to ensure timely delivery, quality standards, and customer satisfaction The Client Delivery Manager will be responsible for requirement alignment, resource coordination, delivery planning, risk mitigation, reporting, and continuous engagement with clients to maintain trust and d...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Job Title: Assistant Manager US Healthcare(Eligibility Verification and Authorization) Company: Prochant Location: Trivandrum Experience Required: 8+ Years in US Healthcare RCM (Eligibility Verification and Authorization) Current/Last Designation: Sr. Team Lead / Acting Assistant Manager Job Type: Full Time Shift: US Shift (Night Shift) Industry: Healthcare / BPO / KPO About Prochant:Prochant is a leading revenue cycle management company that exclusively serves the US healthcare market. Our mission is to provide best-in-class RCM solutions to healthcare providers, enabling them to focus on patient care. With a strong culture of excellence and innovation, Prochant is growing rapidly and looki...

Lead and manage a SaaS support team, handle escalations, monitor KPIs, ensure timely issue resolution, and deliver high-quality customer experiences for UK/US clients. Drive team performance and maintain operational excellence. Required Candidate profile Experienced Support Manager with SaaS background, strong communication, escalation handling, team leadership, KPI knowledge, and exposure to UK/US clients. Must be analytical, customer-focused. Perks and benefits Growth, rewards, global exposure, & good culture.

Lead and manage a SaaS support team, handle escalations, monitor KPIs, ensure timely issue resolution, and deliver high-quality customer experiences for UK/US clients. Drive team performance and maintain operational excellence. Required Candidate profile Experienced Support Manager with SaaS background, strong communication, escalation handling, team leadership, KPI knowledge, and exposure to UK/US clients. Must be analytical, customer-focused. Perks and benefits Growth, rewards, global exposure, & good culture.

Role: Service Delivery Manager Location: Mumbai (Andheri East) Company: Accel IT Services About Us: Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure Management Services, Large Project Management, Cloud Infrastructure, Enterprise Security, RPA, Managed Services, and Training. With the acquisition of Computer Factory Private Limited and Ensure Services (India) Limited, the company has expanded its geographic footprint and portfolio across Country. Position Overview: We are looking for a highly experienced Service...

Immediate Hiring for US Voice Process Location-:Noida Shift-: US shift Min 1 Yr Exp in US voice Process Performance Management, Attrition and Shrinkage Call@9386581925 / 9205503253 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 5 LPA Experience of US Process is mandatory. Chat / Email / Domestic exp will not be considered Call@9386581925 / 9205503253

Responsibilities: Lead an International voice process team of 15–20 associates. Ensure quality, performance, and process compliance. Handle client escalations and ensure timely resolution. Drive continuous improvement initiatives. Required Candidate profile Eligibility: Graduate in any discipline. Minimum 1 year of experience as a Team Leader in Voice/Customer Service. Must have experience in International Voice Process Experience Apply @7880527464

Hiring for Operations Manager Location: Hyderabad Process: International Chat Process Team Handling of 100+ FTEs Floor Management Client Handling Night Shifts, 5 Days Working Call @9205503253 / 9953262467 Required Candidate profile Min 1 Year Experience as a Operations Manager on paper Must have experience of International Chat Process Handling a team of DM, AM and TL Excellent Comm Skills Graduate sumit@shadowplacements.com Perks and benefits Both Side Cabs

Job Summary: We are looking for a proactive and accountable Network Coordinator to support and manage scheduling and coordination of Nurse Practitioners (NPs). This role requires strong operational skills, ownership mindset, and prior experience in managing teams or leading processes. The Network Coordinator will be responsible for ensuring optimal utilization of NPs, handling cancellations, facilitating screening requirements, and maintaining effective communication with internal stakeholders Key Responsibilities: End-to-End Coordination of NP Schedules : Ensure all assigned NPs are effectively scheduled with appropriate appointments, considering geography, availability, and visit type. Uti...