As an Incident Management/Call Centre professional based in Bangalore, you will be responsible for managing vendors including ATM OEM's, CRA's, and network providers. Your key tasks will involve SLA management, project and customer management, as well as leading rollout and service projects in a multi-channel environment. You will also lead customer and vendor review meetings, develop service strategies, and establish executive dashboards and structured interface programs to track the health and profitability of each account. Additionally, you will be required to address any escalated contractual issues. Contract management will be a crucial aspect of your role, involving managing RFP's, tenders, contract commercial negotiations, and project management for implementing and managing services. You will also be responsible for the development of multivendor services for Diebold & Wincor machines, which includes tasks such as engineer hiring, setting up service centers and stocking locations/hubs, establishing call & SLA processes and tools, providing training and technical support, and managing spare parts. In the realm of field services management, you will be tasked with supporting business development for new opportunities and existing relationships. Supply chain management will also fall under your purview, encompassing vendor selection, development, and management while considering profitability, costs, and SLAs. Additionally, you will play a key role in managing stakeholders and building trusting relationships with suppliers and colleagues. Key skills required for this role include adaptability to work in a dynamic environment, effective communication and presentation skills, the ability to collaborate with functional teams, experience in business development, general management, and post-sales support, proficiency in operations and project management including planning, execution, and process automation, excellent customer management skills, extensive supply chain and management experience, driving growth and managing SLA negotiations, and strong commercial acumen and negotiation skills. The minimum education qualification for this position is any graduate with relevant experience (BE/MBA preferred).,
As an experienced professional with over 10 years of relevant B2B sales, business, and account management experience in the BFSI/ATM space, you will be based in Bengaluru/Bangalore and will be responsible for Strategic Alliance/Business Development in a B2B environment. Your primary role will involve driving the revenue stream for BTI_, utilizing the India1 network of ATMs, through strategic partnerships with banks and other entities. You will be tasked with managing existing relationships while also establishing new ones to expand the business footprint. Creating long, medium, and short-term plans aligned with organizational goals and objectives will be a key aspect of your responsibilities. Your focus will be on achieving both top-line and bottom-line targets for the _ product. In terms of product management, you will define the product landscape considering market requirements and specify the product for each relationship. Additionally, you will oversee all Request for Proposals (RFPs) and proposals related to strategic alliances with banks. Your role will also involve managing collections and account receivables, ensuring the collection of all outstanding accounts receivables from customers. You will be responsible for resolving customer billing issues and reducing the amount of accounts receivables. Monitoring and managing Service Level Agreements (SLA) against service delivery will be a critical aspect of your role. You will create and secure buy-in for the structure of the SLAs, negotiate Service Level Agreements with stakeholders, and ensure that Service Level Targets/Objectives within the SLA are met on a monthly basis.,
You should have at least 5 years of experience as a CRA, with expertise in field work activities related to ATM, electrical systems, and UPS. Your responsibilities will include understanding various types of earthing materials, distribution boxes, and electrical wiring. A thorough understanding of UPS and stabilizer functionality is essential for this role. You will also be required to coordinate and follow up with vendors effectively. Key skills for this position include prompt coordination, meeting deadlines, proficiency in MS Office (especially Excel), and fluency in Hindi and English. Experience in team management is also preferred. The minimum educational qualification required is a Diploma in Engineering or Electrical.,
You should have a minimum of 2 years of experience in Cash Operations, including Cash Indent, Withdrawals, Cash Forecasting, and CIT management. Your responsibilities will include managing various aspects of Cash Operations, from handling new Cash-ATM takeovers to overseeing the management of existing cash operations. You will be in charge of centralized Cash Forecasting, Indenting, Loading Schedules, Cash Trackers, Reconciliation, Reports Delivery, Daily MIS, Monthly Billing Activity, and more. This will involve coordinating with banks and agencies to ensure the smooth collection of cash from currency chests and the prompt replenishment of forecasted ATMs. Additionally, you will be responsible for preparing Cash Management Reports that detail shortages, overages, and cash discrepancies at ATMs. You will also need to coordinate with franchisees for day-to-day operations and be the owner of MIS for the respective region. Your role will also involve ensuring the availability of low denominations at ATMs to enhance transactions, as well as closely monitoring cash movement and loading. You will manage cash shortage issues and work closely with CIT agencies. To qualify for this position, you should hold a Graduate or MBA degree with 3-5 years of experience in Management, Planning, Execution, and Cost Management. Proficiency in MS Excel, strong communication skills, and the ability to manage multiple partners are essential. Excellent analytical skills and a problem-solving approach will be advantageous for this role.,
You will be responsible for monitoring ATM sites and handling inbound and outbound calls related to maintenance, updates, custodians, vendors, and other calls from FLM/SLM. Your role will involve coordinating with different departments and vendors, handling escalations, and maintaining relationships with all stakeholders. Additionally, you will provide online technical support to field engineers and electricians, follow up on FLM and SLM alerts, manage incidents, log complaints, and ensure minimum ATM downtime related to hardware and power issues. As part of the job profile, you will monitor ATMs, coordinate with ATM teams for FLM and SLM activities, track priority issues, collaborate with coordinators and area managers for issue resolution, identify dependencies for ATM uptime, and escalate high TAT calls to internal stakeholders promptly. You will be handling interactions over the phone and via email within specified timeframes. The desired attributes for this role include being energetic, possessing excellent communication skills, having a positive team player attitude, and being proactive in problem-solving. The ideal candidate should have 2-5 years of relevant experience in the industry, be an undergraduate or graduate with good communication skills, and be willing to work in shifts (day/night).,
You should have 12-15 years of experience in the TIS/ATM Deployment and ATM Projects industry. As a professional based in Bengaluru / Bangalore, your primary responsibility will be managing the ATM Deployment Project Lifecycle, including site commencement (Installations), completion, and handover in line with Rollout Targets. Your role will involve direct engagement with service providers and stakeholders to enhance Delivery, optimize Site costs, and reduce the Lifecycle time. Collaborating with technical experts both internally and externally, you will develop innovative, best practices to ensure quality and cost-effective Delivery and installation of projects. It will be essential to ensure that all ATM works comply with state regulations and rectify any issues within agreed SLAs. Additionally, you will be responsible for managing and mitigating all risks associated with ATM Projects, building trusting relationships with suppliers and colleagues, and working closely with the SCM Multivendor strategy for each project. You will also facilitate Performance Calibration and collaboration with partners to ensure project delivery aligns with Quality Standards. In terms of educational qualifications, you should hold a B.Tech in Civil Engineering and an MBA from a reputable B-School. Your relevant experience should encompass over 10 years in Operations & Projects with a Civil Engineering Background, focusing on Planning, execution, management, process, and automation. Your expertise should also include extensive supply chain and management experience to excel in this role.,
You will be responsible for serving as the Custodian for the ATM Network in the designated region. Your daily tasks will include following up with vendors, CRA, OEMs, and other stakeholders. You will also be required to liaise with internal teams such as Marketing, Supply, Finance, and Projects. Your role will involve driving closure of FLM/SLM calls and generating daily reports for analytics to identify and address long pending issues. Additionally, you will be responsible for identifying root causes and providing permanent fixes for prolonged issues, as well as RCA on part replacement calls and non-adherence of SLA by vendors. Your main goal will be to ensure maximum system availability for customers with minimal disruption to transacting systems. You will drive Process & Quality programs for ATM operations and oversee the timely performance of periodic maintenance activities. Moreover, you will be expected to identify opportunities for improvement by measuring key performance indicators and implementing necessary actions to enhance the overall efficiency of ATM operations.,