As an Incident Management/Call Centre professional based in Bangalore, you will be responsible for managing vendors including ATM OEM's, CRA's, and network providers. Your key tasks will involve SLA management, project and customer management, as well as leading rollout and service projects in a multi-channel environment. You will also lead customer and vendor review meetings, develop service strategies, and establish executive dashboards and structured interface programs to track the health and profitability of each account. Additionally, you will be required to address any escalated contractual issues. Contract management will be a crucial aspect of your role, involving managing RFP's, tenders, contract commercial negotiations, and project management for implementing and managing services. You will also be responsible for the development of multivendor services for Diebold & Wincor machines, which includes tasks such as engineer hiring, setting up service centers and stocking locations/hubs, establishing call & SLA processes and tools, providing training and technical support, and managing spare parts. In the realm of field services management, you will be tasked with supporting business development for new opportunities and existing relationships. Supply chain management will also fall under your purview, encompassing vendor selection, development, and management while considering profitability, costs, and SLAs. Additionally, you will play a key role in managing stakeholders and building trusting relationships with suppliers and colleagues. Key skills required for this role include adaptability to work in a dynamic environment, effective communication and presentation skills, the ability to collaborate with functional teams, experience in business development, general management, and post-sales support, proficiency in operations and project management including planning, execution, and process automation, excellent customer management skills, extensive supply chain and management experience, driving growth and managing SLA negotiations, and strong commercial acumen and negotiation skills. The minimum education qualification for this position is any graduate with relevant experience (BE/MBA preferred).,
As an experienced professional with over 10 years of relevant B2B sales, business, and account management experience in the BFSI/ATM space, you will be based in Bengaluru/Bangalore and will be responsible for Strategic Alliance/Business Development in a B2B environment. Your primary role will involve driving the revenue stream for BTI_, utilizing the India1 network of ATMs, through strategic partnerships with banks and other entities. You will be tasked with managing existing relationships while also establishing new ones to expand the business footprint. Creating long, medium, and short-term plans aligned with organizational goals and objectives will be a key aspect of your responsibilities. Your focus will be on achieving both top-line and bottom-line targets for the _ product. In terms of product management, you will define the product landscape considering market requirements and specify the product for each relationship. Additionally, you will oversee all Request for Proposals (RFPs) and proposals related to strategic alliances with banks. Your role will also involve managing collections and account receivables, ensuring the collection of all outstanding accounts receivables from customers. You will be responsible for resolving customer billing issues and reducing the amount of accounts receivables. Monitoring and managing Service Level Agreements (SLA) against service delivery will be a critical aspect of your role. You will create and secure buy-in for the structure of the SLAs, negotiate Service Level Agreements with stakeholders, and ensure that Service Level Targets/Objectives within the SLA are met on a monthly basis.,
You should have at least 5 years of experience as a CRA, with expertise in field work activities related to ATM, electrical systems, and UPS. Your responsibilities will include understanding various types of earthing materials, distribution boxes, and electrical wiring. A thorough understanding of UPS and stabilizer functionality is essential for this role. You will also be required to coordinate and follow up with vendors effectively. Key skills for this position include prompt coordination, meeting deadlines, proficiency in MS Office (especially Excel), and fluency in Hindi and English. Experience in team management is also preferred. The minimum educational qualification required is a Diploma in Engineering or Electrical.,
You should have a minimum of 2 years of experience in Cash Operations, including Cash Indent, Withdrawals, Cash Forecasting, and CIT management. Your responsibilities will include managing various aspects of Cash Operations, from handling new Cash-ATM takeovers to overseeing the management of existing cash operations. You will be in charge of centralized Cash Forecasting, Indenting, Loading Schedules, Cash Trackers, Reconciliation, Reports Delivery, Daily MIS, Monthly Billing Activity, and more. This will involve coordinating with banks and agencies to ensure the smooth collection of cash from currency chests and the prompt replenishment of forecasted ATMs. Additionally, you will be responsible for preparing Cash Management Reports that detail shortages, overages, and cash discrepancies at ATMs. You will also need to coordinate with franchisees for day-to-day operations and be the owner of MIS for the respective region. Your role will also involve ensuring the availability of low denominations at ATMs to enhance transactions, as well as closely monitoring cash movement and loading. You will manage cash shortage issues and work closely with CIT agencies. To qualify for this position, you should hold a Graduate or MBA degree with 3-5 years of experience in Management, Planning, Execution, and Cost Management. Proficiency in MS Excel, strong communication skills, and the ability to manage multiple partners are essential. Excellent analytical skills and a problem-solving approach will be advantageous for this role.,
You will be responsible for monitoring ATM sites and handling inbound and outbound calls related to maintenance, updates, custodians, vendors, and other calls from FLM/SLM. Your role will involve coordinating with different departments and vendors, handling escalations, and maintaining relationships with all stakeholders. Additionally, you will provide online technical support to field engineers and electricians, follow up on FLM and SLM alerts, manage incidents, log complaints, and ensure minimum ATM downtime related to hardware and power issues. As part of the job profile, you will monitor ATMs, coordinate with ATM teams for FLM and SLM activities, track priority issues, collaborate with coordinators and area managers for issue resolution, identify dependencies for ATM uptime, and escalate high TAT calls to internal stakeholders promptly. You will be handling interactions over the phone and via email within specified timeframes. The desired attributes for this role include being energetic, possessing excellent communication skills, having a positive team player attitude, and being proactive in problem-solving. The ideal candidate should have 2-5 years of relevant experience in the industry, be an undergraduate or graduate with good communication skills, and be willing to work in shifts (day/night).,
You should have 12-15 years of experience in the TIS/ATM Deployment and ATM Projects industry. As a professional based in Bengaluru / Bangalore, your primary responsibility will be managing the ATM Deployment Project Lifecycle, including site commencement (Installations), completion, and handover in line with Rollout Targets. Your role will involve direct engagement with service providers and stakeholders to enhance Delivery, optimize Site costs, and reduce the Lifecycle time. Collaborating with technical experts both internally and externally, you will develop innovative, best practices to ensure quality and cost-effective Delivery and installation of projects. It will be essential to ensure that all ATM works comply with state regulations and rectify any issues within agreed SLAs. Additionally, you will be responsible for managing and mitigating all risks associated with ATM Projects, building trusting relationships with suppliers and colleagues, and working closely with the SCM Multivendor strategy for each project. You will also facilitate Performance Calibration and collaboration with partners to ensure project delivery aligns with Quality Standards. In terms of educational qualifications, you should hold a B.Tech in Civil Engineering and an MBA from a reputable B-School. Your relevant experience should encompass over 10 years in Operations & Projects with a Civil Engineering Background, focusing on Planning, execution, management, process, and automation. Your expertise should also include extensive supply chain and management experience to excel in this role.,
You will be responsible for serving as the Custodian for the ATM Network in the designated region. Your daily tasks will include following up with vendors, CRA, OEMs, and other stakeholders. You will also be required to liaise with internal teams such as Marketing, Supply, Finance, and Projects. Your role will involve driving closure of FLM/SLM calls and generating daily reports for analytics to identify and address long pending issues. Additionally, you will be responsible for identifying root causes and providing permanent fixes for prolonged issues, as well as RCA on part replacement calls and non-adherence of SLA by vendors. Your main goal will be to ensure maximum system availability for customers with minimal disruption to transacting systems. You will drive Process & Quality programs for ATM operations and oversee the timely performance of periodic maintenance activities. Moreover, you will be expected to identify opportunities for improvement by measuring key performance indicators and implementing necessary actions to enhance the overall efficiency of ATM operations.,
As an Incident Management/Call Centre professional based in Bangalore, you will be responsible for managing vendors including ATM OEM's, CRA's, and network providers. Your key tasks will involve: - SLA management - Project and customer management - Leading rollout and service projects in a multi-channel environment - Leading customer and vendor review meetings - Developing service strategies - Establishing executive dashboards and structured interface programs to track the health and profitability of each account - Addressing any escalated contractual issues Contract management will be a crucial aspect of your role, involving: - Managing RFP's, tenders, contract commercial negotiations - Project management for implementing and managing services - Developing multivendor services for Diebold & Wincor machines - Engineer hiring, setting up service centers and stocking locations/hubs - Establishing call & SLA processes and tools - Providing training and technical support - Managing spare parts In the realm of field services management, you will be tasked with: - Supporting business development for new opportunities and existing relationships - Supply chain management including vendor selection, development, and management while considering profitability, costs, and SLAs - Managing stakeholders and building trusting relationships with suppliers and colleagues Key skills required for this role include: - Adaptability to work in a dynamic environment - Effective communication and presentation skills - Ability to collaborate with functional teams - Experience in business development, general management, and post-sales support - Proficiency in operations and project management including planning, execution, and process automation - Excellent customer management skills - Extensive supply chain and management experience - Driving growth and managing SLA negotiations - Strong commercial acumen and negotiation skills The minimum education qualification for this position is any graduate with relevant experience (BE/MBA preferred).,
Role Overview: As an experienced professional with over 10 years of relevant B2B sales, business, and account management experience in the BFSI/ATM space, you will be based in Bengaluru/Bangalore and responsible for Strategic Alliance/Business Development in a B2B environment. Your primary role involves driving the revenue stream for BTI_, utilizing the India1 network of ATMs, through strategic partnerships with banks and other entities. You will manage existing relationships while also establishing new ones to expand the business footprint. Creating long, medium, and short-term plans aligned with organizational goals and objectives will be a key aspect of your responsibilities. Your focus will be on achieving both top-line and bottom-line targets for the _ product. Key Responsibilities: - Define the product landscape considering market requirements and specify the product for each relationship. - Oversee all Request for Proposals (RFPs) and proposals related to strategic alliances with banks. - Manage collections and account receivables, ensuring the collection of all outstanding accounts receivables from customers. - Resolve customer billing issues and reduce the amount of accounts receivables. - Monitor and manage Service Level Agreements (SLA) against service delivery. - Create and secure buy-in for the structure of the SLAs. - Negotiate Service Level Agreements with stakeholders. - Ensure that Service Level Targets/Objectives within the SLA are met on a monthly basis. Qualifications Required: - Over 10 years of relevant B2B sales, business, and account management experience in the BFSI/ATM space. - Strong experience in driving revenue streams through strategic partnerships with banks and other entities. - Proven track record of managing collections and account receivables effectively. - Excellent negotiation skills for managing Service Level Agreements with stakeholders. - Ability to create and implement long, medium, and short-term plans aligned with organizational goals.,
As an experienced professional in ATM Projects with over 5 years of experience, you will be responsible for TIS/ATM Deployment, Site rollouts, and ATM Projects. Your role will involve the following key responsibilities: - Developing, maintaining, and improving Delivery and Installation project processes. - Engaging directly with service to establish a strong and strategic direction. - Managing and reporting on work from start to end perspective, including acquisition, DA, design approvals, commencement (ATM Installations), and completion. - Contributing to a high level of service for all clients. - Utilizing technical experts both within and external to the Group to develop innovative, best practices, quality, and cost-effective Delivery and installation projects. - Ensuring that all ATM works comply with state regulations and that any issues are rectified within agreed SLAs. - Managing and reporting on financials, including capital dissections. - Identifying risk categories and managing and mitigating all associated risks with ATM delivery and Installation activities. - Implementing safety-focused work practices. - Monitoring project scopes and non-compliance to the Head Projects. - Documenting and tracking program issues and scope changes. - Building trusting relationships with stakeholders, suppliers, and colleagues. Qualifications required for this role include a Graduate or MBA degree.,
You have a job opportunity for a CRA with 5+ years of experience in field work activities related to ATM, electrical, and maintenance in Bengaluru / Bangalore. Your role will involve understanding types of earthing materials, distribution boxes, and electrical wiring. You should have thorough knowledge and functionality of UPS and stabilizers. Your responsibilities will include working with vendors, coordinating, and following up to ensure timely completion of tasks. Key Responsibilities: - Coordinate and follow up with vendors - Ensure work is completed within deadlines - Proficient in MS Office, especially in MS Excel - Knowledge of local languages like Hindi and English - Experience working in a team Qualification Required: - Diploma in Engineering with specialization in electrical Please note that additional details about the company are not provided in the job description.,
As a Cash Operations Manager in Bengaluru / Bangalore, your role will involve: - Taking care of entire Cash operations including Cash Indent, Withdrawals, Cash Forecasting, and CIT activities. This includes managing new Cash-ATM takeovers and ensuring smooth operations for existing cash management systems. - Managing Centralized Cash Forecasting, Indenting, Loading Schedules, Cash Trackers, Reconciliation, Reports Delivery, Daily MIS, Monthly Billing Activity, and coordinating with banks and agencies for efficient cash collection and replenishments for forecasted ATMs. - Preparing Cash Management Reports with details of shortages/overages/cash for ATMs, coordinating with franchisees for day-to-day operations, owning MIS for the respective region, and ensuring all reports are sent to internal cross-functional teams. - Ensuring low denomination availability in ATMs, optimizing transactions, reducing cash movement and loading, and managing cash shortage issues with CIT agencies. Qualifications required for this role: - Graduate or MBA with 3-5 years of experience in Cash Management. - Proficiency in planning, execution, cost management, and MS Excel. - Excellent communication skills, strong partner management abilities, and exceptional analytical skills with a problem-solving approach.,
As an ATM Monitoring / FLM / SLM Executive, your role involves monitoring ATM sites, handling inbound and outbound calls related to maintenance, ATM updates, custodians, vendors, and other calls from FLM/SLM. You will need to coordinate with different departments and vendors, handle escalations, and maintain relationships with various stakeholders. Additionally, you will provide online technical support to field engineers and electricians, follow FLM and SLM procedures, manage incidents, log complaints, and ensure minimum ATM downtime due to hardware or power issues. Key Responsibilities: - Monitor ATM sites and coordinate with various stakeholders for FLM and SLM activities - Handle inbound and outbound calls for maintenance, updates, and escalations - Coordinate with different departments and vendors for issue resolution - Provide online technical support to field engineers and electricians - Follow FLM and SLM procedures, manage incidents, and log complaints - Ensure minimum ATM downtime by addressing hardware and power issues promptly Qualifications Required: - 2-5 years of experience in a similar industry - Good communication skills, energetic, team player, problem-solving approach - Open to working in shifts (Day/Night) - Any undergraduate or graduate with good communication skills In this role, your proactive attitude, excellent communication skills, and problem-solving approach will be key to successfully monitoring ATMs, handling escalations, and ensuring minimal downtime. Your ability to coordinate with various stakeholders, escalate high TAT calls, and handle interactions professionally, both over the phone and via email, will contribute to the smooth functioning of ATM operations.,
As the Custodian for ATM Network for the designated region, your key responsibilities will include: - Daily follow ups with vendors, CRA, OEMS, etc. - Liaison with internal stakeholders like Marketing team, Supply team, finance team, Projects - Driving FLM/SLM closure for calls - Daily reports making, analytics problem finding - Identification and permanent fixes for prolonged issues - Identification and RCA on part replacement calls - Identifying opportunities to sustain maximum system availability for customers with the least transacting systems - Driving Process & Quality programs for ATM operations - Ensuring periodic maintenance activities are performed on time - Identifying opportunities to drive improvement by measuring key performance indicators Qualifications required for this role: - 5 to 7 years of experience in ATM Operations/ATM Helpdesk/Managed Service - Strong communication and interpersonal skills - Ability to work collaboratively with cross-functional teams - Analytical mindset with problem-solving abilities - Knowledge of SLA adherence and vendor management Additionally, if there are any additional details about the company in the job description, please provide that information.,
As a Strategic Alliance/Business Development/B2B professional with over 10 years of experience in B2B sales, business, and account management in the BFSI/ATM space, you will be responsible for driving the revenue stream for BTI_ by leveraging the India1 network ATMs. Your key responsibilities will include: - Building strategic alliances with banks and other entities to expand business footprint - Developing long, medium, and short-term plans aligned with organizational goals - Achieving top-line and bottom-line targets for the _ - Defining product specifications for each relationship and managing all RFPs and proposals related to strategic alliances with banks In addition, you will be in charge of collections and account receivables, ensuring timely collection of all outstanding accounts receivables from customers, resolving billing issues, and reducing the amount of accounts receivables. Your role will also involve continuously monitoring and managing SLA adherence against service delivery on a monthly basis, creating and obtaining buy-in for the structure of the Service Level Agreements, negotiating Service Level Agreements with stakeholders, and ensuring that Service Level Targets/Service Level Objectives within SLA are met.,
As an Incident Management/Call Centre professional in Bangalore, your role will involve SLA Management, Project & Customer Management, Contract Management, Multivendor Service Development, Managing Field Services, Supply Chain Management, and Managing Stakeholders. Key Responsibilities: - Responsible for Managing vendors such as ATM OEM's, CRA's, and network providers. - Lead rollout and service projects in a multi-channel environment. - Lead customer and vendor review meetings and develop service strategies. - Establish executive dashboards, structured interface programs, and service reports to track the health and profitability of each account, addressing any escalated contractual and issues. - Manage RFP's, Tenders, Contract commercial negotiations, project management implementing and managing service. - Develop multivendor services for Diebold & Wincor machines, including engineer hiring, setting up service centers, stocking locations/hubs, call & SLA processes and tools, training, technical support, spare parts, etc. - Responsible for Managing Field Services and supporting business development for new opportunities and existing relationships. - Vendor selection, development, and management including profitability, costs, and SLAs. - Build trusting relationships with suppliers and colleagues. Key Skills Required: - Adaptability to work in a dynamic environment. - Good communication and presentation skills. - Ability to work with functional teams. - Business Development, General Management, and post-sales support. - Operations & Project Management - Planning, execution, management, process automation. - Excellent customer management skills. - Extensive supply chain management experience. - Driving growth and managing SLAs, negotiations, and contracts. - Commercial and business acumen, negotiation skills. Minimum Education Qualification: - Any graduate with relevant education (BE/MBA preferred).,
As a Media Sales/OOH Media professional with over 5 years of experience, your role will involve developing new enhancement opportunities through Media & Ad Space selling for the ATM network. You will be responsible for defining advertising solutions, driving alternative revenue through media selling, and providing value service solutions for BTI. Your key responsibilities will include: - Aggressively pushing business by acquiring new clients in Mumbai and maintaining relationships with existing clients - Profiling sectors, establishing connections, and delivering effective sales pitches to potential clients - Demonstrating knowledge and awareness of focused campaign/media planning and effectively communicating the same to clients - Building, managing, and scaling revenue pipeline with advertisers, ad networks, and agencies to meet monthly Ad Sales targets - Maintaining a minimum level of advertising revenue throughout the year - Planning sales effectively to ensure full inventory utilization and maximize ROI - Identifying key decision-makers controlling advertising budgets in target organizations and engaging with them proactively - Formulating and implementing innovative packages to expand opportunities with brands rapidly You will be required to drive results in a fast-paced, resource-conscious environment with a creative approach and visionary mindset. Frequent travel to clients may be necessary to fulfill your responsibilities effectively.,
Job Description: You will be responsible for monitoring ATM sites and handling inbound and outbound calls related to maintenance, updates, custodians, vendors, and other calls from FLM/SLM. You will need to coordinate with different departments, vendors, and sources, handle escalations, and maintain relationships with all stakeholders. Additionally, you will provide online technical support to field engineers and electricians, follow FLM and SLM procedures, manage incidents, log complaints, and ensure minimum ATM downtime with ATM hardware and power. Qualifications Required: - 2-5 years of experience in the industry - Any undergraduate or graduate with good communication skills - Open to working in shifts (day/night),
As a Strategic Alliance/Business Development/B2B professional with over 10 years of experience in B2B sales, business, and account management in the BFSI/ATM space, your role will involve the following key responsibilities: - Drive the revenue stream for BTI_ by leveraging the India1 network ATMs through building strategic partnerships with banks and other entities. - Manage existing relationships and establish new ones to expand the business footprint. - Develop long, medium, and short-term plans aligned with organizational goals and objectives. - Achieve top-line and bottom-line targets for the _ product. - Define the product and landscape considering industry and market requirements. - Specify the product for each relationship and handle all RFPs and proposals related to strategic alliances with banks. - Ensure the collection of all outstanding accounts receivables from partners and customers. - Manage other aspects of collections, resolve customer billing issues, and reduce the amount of accounts receivables. - Continuously monitor and manage SLA adherence against service delivery on a monthly basis. - Create and gain buy-in for the structure of Service Level Agreements and negotiate Service Level Requirements with partners. - Ensure that Service Level Targets and Objectives within SLA are met effectively. No additional details about the company are mentioned in the job description provided.,