Call Centre Manager

As an Incident Management/Call Centre professional in Bangalore, your role will involve SLA Management, Project & Customer Management, Contract Management, Multivendor Service Development, Managing Field Services, Supply Chain Management, and Managing Stakeholders. Key Responsibilities: - Responsible for Managing vendors such as ATM OEM's, CRA's, and network providers. - Lead rollout and service projects in a multi-channel environment. - Lead customer and vendor review meetings and develop service strategies. - Establish executive dashboards, structured interface programs, and service reports to track the health and profitability of each account, addressing any escalated contractual and issues. - Manage RFP's, Tenders, Contract commercial negotiations, project management implementing and managing service. - Develop multivendor services for Diebold & Wincor machines, including engineer hiring, setting up service centers, stocking locations/hubs, call & SLA processes and tools, training, technical support, spare parts, etc. - Responsible for Managing Field Services and supporting business development for new opportunities and existing relationships. - Vendor selection, development, and management including profitability, costs, and SLAs. - Build trusting relationships with suppliers and colleagues. Key Skills Required: - Adaptability to work in a dynamic environment. - Good communication and presentation skills. - Ability to work with functional teams. - Business Development, General Management, and post-sales support. - Operations & Project Management - Planning, execution, management, process automation. - Excellent customer management skills. - Extensive supply chain management experience. - Driving growth and managing SLAs, negotiations, and contracts. - Commercial and business acumen, negotiation skills. Minimum Education Qualification: - Any graduate with relevant education (BE/MBA preferred).,