AM - ATM Monitoring / SPOC

You will be responsible for monitoring ATM sites and handling inbound and outbound calls related to maintenance, updates, custodians, vendors, and other calls from FLM/SLM. Your role will involve coordinating with different departments and vendors, handling escalations, and maintaining relationships with all stakeholders. Additionally, you will provide online technical support to field engineers and electricians, follow up on FLM and SLM alerts, manage incidents, log complaints, and ensure minimum ATM downtime related to hardware and power issues. As part of the job profile, you will monitor ATMs, coordinate with ATM teams for FLM and SLM activities, track priority issues, collaborate with coordinators and area managers for issue resolution, identify dependencies for ATM uptime, and escalate high TAT calls to internal stakeholders promptly. You will be handling interactions over the phone and via email within specified timeframes. The desired attributes for this role include being energetic, possessing excellent communication skills, having a positive team player attitude, and being proactive in problem-solving. The ideal candidate should have 2-5 years of relevant experience in the industry, be an undergraduate or graduate with good communication skills, and be willing to work in shifts (day/night).,