Manager ATM Monitoring

As the Custodian for ATM Network for the designated region, your key responsibilities will include: - Daily follow ups with vendors, CRA, OEMS, etc. - Liaison with internal stakeholders like Marketing team, Supply team, finance team, Projects - Driving FLM/SLM closure for calls - Daily reports making, analytics problem finding - Identification and permanent fixes for prolonged issues - Identification and RCA on part replacement calls - Identifying opportunities to sustain maximum system availability for customers with the least transacting systems - Driving Process & Quality programs for ATM operations - Ensuring periodic maintenance activities are performed on time - Identifying opportunities to drive improvement by measuring key performance indicators Qualifications required for this role: - 5 to 7 years of experience in ATM Operations/ATM Helpdesk/Managed Service - Strong communication and interpersonal skills - Ability to work collaboratively with cross-functional teams - Analytical mindset with problem-solving abilities - Knowledge of SLA adherence and vendor management Additionally, if there are any additional details about the company in the job description, please provide that information.,