AM -ATM Monitoring / SPOC

india1ATM

2 - 6 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

atm monitoring slm inbound calls incident management technical support vendor management communication skills problem solving flm executive monitoring logging complaints escalation handling team player

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: You will be responsible for monitoring ATM sites and handling inbound and outbound calls related to maintenance, updates, custodians, vendors, and other calls from FLM/SLM. You will need to coordinate with different departments, vendors, and sources, handle escalations, and maintain relationships with all stakeholders. Additionally, you will provide online technical support to field engineers and electricians, follow FLM and SLM procedures, manage incidents, log complaints, and ensure minimum ATM downtime with ATM hardware and power. Qualifications Required: - 2-5 years of experience in the industry - Any undergraduate or graduate with good communication skills - Open to working in shifts (day/night),

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