You should have a thorough understanding of ReactJS and its core principles as well as strong proficiency in JavaScript including DOM manipulation and the JavaScript object model. Experience with popular React.js workflows such as Flux or Redux is required. Familiarity with newer specifications of ECMAScript and data structure libraries like Immutable.js is also important. Additionally, familiarity with RESTful APIs and testing is necessary. As an IT Graduate, you should have 2 to 5 years of experience in the field. The company is an India-based firm specializing in collaborative software development for clients across various verticals including transportation, insurance, finance, and marketing. They offer services ranging from business intelligence/analytics to core application development, mobile development, and service administration.,
As Head of Support Operations at Fr8bukyn, you will be responsible for building, developing, and leading the customer support organization. Your role will involve hiring, growing, and developing a scalable team of freight operation specialists to provide world-class service for our customers. You will collaborate with various teams within the company to ensure business standards, customer experience, and innovation are continuously improved. Your key responsibilities will include building the customer support organization from the ground up, developing team schedules to meet SLAs, improving operational metrics, and empowering support teams to deliver on KPIs in a time-sensitive environment. You will also be tasked with providing best-in-class support experience, deploying omnichannel and 24/7 support, and identifying resources needed for your team's success. The ideal candidate for this role should have at least 3 years of professional experience in high-volume customer support environments, along with 3+ years of managerial experience in multicultural settings. You should possess strong communication skills, exceptional business acumen, and the ability to use quantitative data to drive decision-making. Additionally, you should be an empathetic leader, detail-oriented, and self-motivated to deliver results. Nice to have skills include technical proficiency in SQL, Excel, and data visualization. The candidate should be willing to learn new digital tools quickly and have experience with help desk solutions such as Zendesk, Intercom, or Freshdesk. If you are a self-driven, hardworking individual with a passion for leading and developing customer support teams, this role at Fr8bukyn may be the perfect opportunity for you. Join us in our mission to help small trucking and independent owner operators scale their business through excellent customer support operations.,
As a Freight Operations Specialist at Fr8bukyn, you will play a crucial role in managing daily dispatch operations, assigning loads to carrier networks, tracking shipments, and coordinating with truck drivers, brokers, and shippers. Your primary focus will be on ensuring efficiency, meeting carrier expectations, and providing exceptional customer service to grow our network of carriers. Your responsibilities will include searching for and securing the best available loads in the market, negotiating rates with brokers and shippers, managing loads and shipments in real-time, scheduling appointments, and ensuring on-time pickups and drop-offs. Additionally, you will monitor driver load progress, address any issues that may affect schedules, manage paperwork associated with load bookings, and track key performance indicators to identify efficiencies. The ideal candidate for this role will possess strong communication and organizational skills, be proficient in Apple Mac OS and Google Suite, have a minimum of 2 years of experience in customer support services, and preferably have customer service and relationship management experience. Proficiency in English, the ability to problem-solve, adapt quickly in a fast-paced startup environment, and work effectively in a team are also essential qualities. Join us at Fr8bukyn, an India-based firm specializing in collaborative software development for various industries, including transportation, insurance, finance, and marketing. We offer a range of services from business intelligence and analytics to mobile development. If you are a proactive problem solver with a high sense of urgency and a passion for scaling businesses, we invite you to apply for this exciting opportunity.,