5874 Sla Management Jobs - Page 35

This position is for Adobe based in NOIDA. Excellent English written and oral communication skills are a must. The challenge This position will have the responsibility for the 24x7 delivery of support services of Adobe's largest and most strategic enterprise customers. Leading a team of approximately 12-18 technical support specialists, this position has responsibility to ensure each team member is effectively trained and equipped to resolve technical incidents for Adobe product offerings. This includes building a team culture of service excellence, technical credibility and efficient problem resolution to address customer concerns. What you'll do; 1. Lead and manage the Enterprise support t...

ob Title: Operations Lead Location: Bangalore Office Employment Type: Full Time [WFO] About TerraTern TerraTern is the fastest growing Global Talent Mobility Solution, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process. Job Overview The Operations Lead, will be responsible for overseeing the daily operations of Terratern's visa, job assistance, live learning and customer success teams. This role ensures th...

Roles and Responsibilities : Manage a team of medical billing professionals to ensure timely and accurate processing of claims. Develop and implement effective strategies for denial management, eligibility verification, and authorization processes. Collaborate with internal stakeholders to resolve conflicts related to revenue cycle management and SLA compliance. Analyze data to identify trends and areas for improvement in the medical billing process. Job Requirements : 9-14 years of experience in medical billing or revenue cycle management. Strong leadership skills with ability to manage teams effectively. Excellent conflict management skills with ability to resolve complex issues efficientl...

Manager/Senior Manager - IT Helpdesk Location: Bengaluru About the Team The IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives. About the Role The IT Helpdesk Manager is responsible for overseeing the day-to-day operations of the IT helpdesk function supporting multiple locations of Navi including Corporate and Regional/City Offices ensuring that all IT-related issues and service requests are resolved efficiently. This role will lead a team of Helpdesk professionals, manage escalation...

Manage Voice process teams KRA goals and target achievement. Share Scorecard within the team and enable individual awareness on their KRA goals, targets, and their current stand. Arrange team meetings and discuss operational issues and ways to achieve operational excellence. Take ownership of cases keeping track & following up on escalated cases and ensure progress of cases through backlog review. Notify/discuss with manager on cases that require assistance, or which need to be managed politically. Identify Knowledgebase availability & create/publish new Knowledge Base Articles. Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training. To tr...

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Delivery Operations Senior Analyst Messaging Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, se...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface betwe...

We are looking for a highly motivated and enthusiastic individual to join our team as an Associate in Club Mahindra. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Provide exceptional customer service and ensure guest satisfaction. Manage front desk operations, including handling check-in and check-out processes. Coordinate with other departments to maintain seamless service delivery. Maintain high standards of cleanliness and hygiene in the hotel. Assist in resolving guest complaints and issues professionally. Collaborate with colleagues to achieve sales targets and improve overall performance. Job Requirements Any graduate degree from a recognized univers...

Job Title: Operations Team Lead Location: Ghansoli, Navi Mumbai Experience: Minimum 2 years as a Team Leader in Hospitality, Ecommerce or Travel Domain Industry: Customer Service (Voice/Blended) Employment Type: Full Time Shift Timings and week offs: International Shift, 5 days working with 1 rotational off and Sunday fixed off Key Skills: Client Handling Team Management Escalations Management Excellent Oral and written communication Roles and Responsibilities: Inbound Customer Support Blended 85% Voice 15% Emails. Rotational Shifts as per operational requirement flexible in working in US Hours of operations Ensures adherence and meeting the contractual SLAs consistently Manage the incoming ...

We are looking for a Bilingual Spanish Process Specialist to join our team and provide exceptional service in a US Banking Process. The ideal candidate must have excellent communication skills in both Spanish and English. The role requires a candidate to engage with Spanish-speaking clients and ensure seamless communication between both languages. Clearing the Spanish interview round is mandatory for the candidate to proceed with the bilingual process. Key Responsibilities: Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services. Translate and interpret documents, emails, and meetings between English and Spanish as required. P...

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist ...

Role Overview: You will be responsible for managing day-to-day delivery operations across development, QA, UAT, and production environments. Your role will involve leading the release management process, including planning, coordination, validation, and deployment. Collaboration with DevOps engineers to enhance CI/CD pipelines, automation, and deployment efficiency will also be a key part of your responsibilities. Additionally, overseeing incident management to ensure timely resolution and communication of production issues, tracking SLAs and KPIs for delivery performance, uptime, and stability, and working closely with development, QA, and infrastructure teams for coordinated releases will ...

As the Business Head of the Staffing & Talent Division at SkillzRevo, your role will involve building, scaling, and leading the staffing vertical. You will need to exhibit strong leadership skills in sales, delivery management, client acquisition, recruitment operations, P&L ownership, and team development. **Key Responsibilities:** - Develop and execute a 12-month growth plan for the staffing vertical. - Drive revenue through IT & Non-IT staffing, contract staffing, permanent hiring, and RPO. - Achieve monthly/quarterly targets for closures, billing, and client acquisition. - Identify, pitch, and acquire enterprise clients and high-potential startups. - Build high-performing recruitment tea...

Key Responsibilities Quality Analyst (Marketing QA) Review and audit campaign setups (keywords, ad copies, extensions, targeting, bidding, tracking). Identify errors, inconsistencies, and performance-impacting issues before and after campaign launch. Validate landing pages, tracking URLs, UTMs, pixel implementation, and conversion tracking. Maintain campaign quality standards and ensure adherence to platform policies. Conduct daily, weekly, and monthly QA checks to ensure accuracy and compliance. Report defects, track resolutions, and collaborate with operations teams to ensure error-free execution. Google Ads Specialist Plan, execute, and optimise campaigns across Search, Display, Video, an...

We are hiring a Call Centre Manager to lead outbound calling operations, manage a team of agents, monitor performance, ensure call quality, handle client reporting, and achieve daily/monthly KPIs. Strong BPO & team management skills required.

Design and develop advanced AI algorithms for swarm intelligence, enabling drones to communicate, collaborate, and execute tasks autonomously in coordinated formations for defense applications.

As a Senior Manager, Technical Account Management at Workday, your primary responsibility will be to lead a team of technical and dedicated individuals supporting customers across various segments and industries in the EMEA region. You will play a crucial role in fostering strong customer relations and ensuring the team's success by providing direction and insight to unblock issues and create outstanding customer experiences. Key Responsibilities: - Lead a team focused on building strong customer relationships - Oversee hiring, coaching, development, training, and skills management of the team - Foster the growth of a cohesive team comprising both co-located and virtual resources - Identify ...

As an Application Support Manager, your role involves reviewing and understanding the Application Support Process and ensuring its successful implementation. You will be required to coordinate with various vendors and partners to maintain nearly 100% uptime. Additionally, you will review and manage SLAs for Support Tickets and govern the Support Delivery process with vendors/partners. Supporting core applications such as the Terminal Operating System and non-core applications is also a key responsibility. Ensuring cyber compliance of all production applications and aligning with BU Cyber Team and Group Cyber Team will be crucial. Coordinating with IT Infrastructure and database associates to...

Job Title: Global Delivery Manager Location : Chennai Role Overview We are seeking a Global Delivery Manager with strong experience in IT Services and IT Consulting delivery environments. The ideal candidate will be a go-getter with hands-on leadership experience managing global client engagements particularly across the US and international markets and a proven record of driving high CSAT (Customer Satisfaction) scores . This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams. Key Responsibilities Lead and manage end-to-end global delivery operations across multiple regions (US, Euro...

Lead and mentor a team of retention agents to reduce customer churn and improve loyalty. Monitor daily performance, including retention rates, saves, CSAT, etc. Handle escalated retention calls and provide quick, customer-centric resolutions. Required Candidate profile Grad with at least 3 years of leadership exp. Knows retention strategies, cancellation triggers, and save techniques. Proven ability to manage performance, coach agents, and improve retention KPIs.

As a team manager, you will be responsible for effectively leading the team to provide resolutions to customer complaints. Your role will involve ensuring the productivity of the team, meeting SLAs of the department, and adhering to complaints resolution TAT. You will independently receive, document, investigate, and coordinate responses on complaints. Additionally, you will monitor IRDAI/Ombudsman complaints and ensure compliance with regulatory TAT. Your responsibilities will include coordinating with the Legal/Compliance team and providing necessary input for case handling. You will be focused on enhancing customer experience and reducing repeat complaints. It will be your duty to maintai...

Job Description: Senior Technical Program Manager About the Role: We are looking for a highly experienced Senior Technical Program Manager to drive large-scale AI, Cloud, and Digital Transformation programs for global customers. This role requires strong expertise in managing complex, multi-disciplinary initiatives, aligning technology solutions with business objectives, and ensuring seamless delivery through robust governance, effective communication, and team leadership. Key Responsibilities: Lead end-to-end delivery of AI, ML, and chatbot solution programs, ensuring alignment with client goals and business outcomes. Work closely with clients to understand business needs, capture requireme...

As an experienced SAP MM and SD AMS Support Consultant, your role will involve providing support for the SAP Application Management Support team. You should possess a strong understanding of end-to-end business processes in Materials Management (MM) and Sales & Distribution (SD) modules, with hands-on experience in support, issue resolution, and process improvement. Key Responsibilities: - Handle incident management, change requests, configuration, testing, and coordination with business users to ensure smooth SAP operations and business continuity. - Provide AMS support for SAP MM module including Purchasing, Inventory Management, Goods Receipt/Issue, and Vendor Management. - Analyze and re...

Role Overview: You are sought after to be a Functional Lead for Inventory Management, Stock Maintenance, and Field Services in an Electronics Service Centers, focusing on .NET Project Implementation. Your main responsibility will be to design and implement tailored solutions for electronics service centers, ensuring efficient processes, resource management, and service delivery. Key Responsibilities: - Act as the subject matter expert (SME) for inventory management, stock maintenance, and field service operations. - Lead the design and implementation of .NET-based solutions for electronics service centers. - Collaborate with stakeholders to gather detailed requirements and translate them int...