1893 Sla Management Jobs - Page 35

Take ownership of major incidents, ensuring rapid resolution minimum downtime Coordinate with technical business teams to troubleshoot restore services Facilitate bridge calls war rooms during critical outages Provide timely accurate communication Required Candidate profile Ensure all incidents are logged, updated, and closed within defined SLAs Participate in service improvement plans and proactive risk assessments Experience with ITIL processes Perks and benefits Perks and Benefits

Roles and Responsibility Manage and oversee daily operations of the fund services department. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Analyze financial data and provide insights to support business decisions. Ensure compliance with regulatory requirements and industry standards. Lead and mentor junior staff members to enhance their skills and performance. Job Requirements Strong understanding of accounting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and meet deadlines. Effective communication and interpersonal skills. Experience with financial software and systems is required. Strong leadership and management skills.

What are we looking for We are hiring Manager, Delivery and Operations with over 10+ year of experience to lead and streamline the most critical, always-on operational processes that support our product delivery. This individual will oversee a team responsible for manual data retrievals, credential validations, AI output reviews, and data source additionsfunctions essential to ensuring continuity and reliability of service. This role is designed for a mature leader with a strong grasp of operations at scale, comfort with working in live systems, and an ability to bring structure, accountability, and responsiveness to a 247 environment. The ideal candidate will not only execute and monitor but will also elevate the way processes are documented, reported, and evolved. What will you own Operational Leadership Manage a 247 operational process across data retrieval, verification, and exception handling. Lead a team of long-tenured subject matter experts; bring structure and a fresh operational lens. Maintain service continuity, reduce turnaround times, and ensure issue resolution at scale. Process Oversight & Monitoring Monitor live dashboards, task queues, and error flows to keep manual interventions within SLA. Ensure appropriate handoffs, shift coverage, and accountability across time zones. Set up escalation protocols for system-critical issues and delays. Reporting & Metrics Build and own weekly/monthly reporting frameworks for: Manual interventions Success/failure trends Recovery paths Team throughput and capacity Collaborate with analytics or platform teams to improve visibility and predictability of ops workflows. Documentation & Process Optimization Audit and refine existing SOPs; enforce documentation discipline. Identify bottlenecks or repeated patterns and surface those for product/engineering input. Help define the operational playbook for scale, not just firefighting. Cross-functional Interface Be the primary operations partner to internal stakeholders (product, tech, client delivery). Represent the teams input in sprint planning or process automation discussions where required. What Youll Bring 10-14 years of experience in data operations, process management, or high-availability back-office functions Proven track record leading shift-based or 247 teams Excellent judgment in balancing urgency with quality Operational discipline: strong documentation habits, process adherence, issue tracking Ability to lead a team with institutional knowledge and gradually elevate performance standards Good-to-Have: Exposure to automation systems, or credentialed data access platforms Experience in scaling manual operations into repeatable or semi-automated processes Comfort with reporting tools (Google Sheets, basic SQL, dashboards like Grafana or AWS QuickSight What Success Looks Like SLA adherence across retrieval, validation, and data source processes Team is fully aligned with documented SOPs and clear shift responsibilities Weekly insights shared with leadership to improve manual/automated balance Reduced firefighting and improved predictability in 247 delivery

We are looking for a highly skilled and experienced Quality Executive to join our team in Chennai. The ideal candidate will have 2 to 7 years of experience in quality control, preferably in the banking or financial services industry. Roles and Responsibility Conduct personal discussions with cases as per laid down policies and procedures while maintaining strict adherence to quality. Adhere to agreed SLAs and timelines in completing assigned activities. Utilize underwriting, disbursements, collateral, and coordination with cross-functional sales operations functions. Protect company assets through proper evaluation of all credit requests and establishing credit limits. Ensure all loans are adequately documented and secured by appropriate collateral. Communicate credit decisions effectively to stakeholders. Improve underwriting efficiencies while ensuring adequate risk management. Perform Loan Account Verification, Cross Verification (Member House Visit), KYC Check, Bank Passbook and other Document Check, Income and Expense Assessment, Check on Influence of Middleman, Negative Area Check, CPC Checklist Verification, Loan Card Check of other Lending Institutions, Bucket Monitoring, Death Case Verification, Branch Compliances, and ICQ Observation Closure. Job Minimum 2 years of experience in quality control, preferably in the banking or financial services industry. Strong knowledge of underwriting, disbursements, collateral, and coordination with cross-functional sales operations functions. Ability to improve underwriting efficiencies while ensuring adequate risk management. Excellent communication skills for effective stakeholder interaction. Strong analytical skills for evaluating credit requests and establishing credit limits. Ability to work in a fast-paced environment and meet deadlines. Educational qualificationsAny Graduate or Postgraduate degree. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to providing high-quality services to its customers.

Job Description Designation : Team Lead Operations Reporting To : AM Operations Band / Grade : U3 Job Location : Pune Name of the Process : Rogers Communication Line of Business : Customer Service Max CTC - 9LPA (including variable) Shift- US process (6pm to 1pm ) Educational Qualification - UG Can apply / Any Graduate can apply. Work Experience - Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication * Ability to effectively communicate his/her thoughts in a well-organized manner. * Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: * To motivate, develop and mentor team members in a dynamically changing environment * Track and monitor KPIs as per Project requirement * Assist in scheduling and coordinating team activities * Answer operations related queries from the client and internal stakeholders * Drive process performance to achieve and exceed SLA deliverable * To create a conducive and stimulating environment for the teams to accomplish their goals * Manage expectations of his team members and proactively should be able to sense their needs * Represent the organization and participate in client visits and reviews * Accountable of team and process performance * Good communication and Email writing skills * Provide inputs on process changes and best practices * Process management *Eligibility * * Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. * Chat process experience required. Process Details Interview Rounds 1. RMG Screening as per the JD 2. Versant Round 3. V&A 4. Operations Round. 5. HR / Offer discussion if selected. *Transport * • Cab Facility – as per process Working Day • 24*7 2 day off in Week. Need to be flexible basis project requirement. Role - Team Lead Band - U3 Location - Pune RMG Remarks Knowledge of operational process, logical thinking, reporting and analysis Should be open to work 24/7 Ability to follow instructions and client requirements within TAT and with accuracy Persuasive Speaking Skills- Able to understand customer’s needs and to add value to client by selling aggregated values. Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections. Shows flexibility/ownership & works under pressure situation. Ability to work within challenging environment with tight delivery timelines. Proficient in MS Office - Excel, Word and Power point

Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned Skills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience required

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager with a minimum of 6 years of experience. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and software is preferred.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or failures. Job Requirements Proven experience as a Process Manager with a minimum of 6 years of experience. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and software is preferred.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., with 6-8 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make recommendations. Implement quality control measures to ensure high-quality output. Lead and motivate a team of process managers to achieve business objectives. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Experience with process improvement tools and techniques. Strong leadership and management skills. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills. Experience with process improvement tools and techniques. Ability to manage multiple projects simultaneously and prioritize tasks effectively.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement quality control measures to ensure high-quality output. Lead and motivate a team of process managers and analysts. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Experience with process improvement tools and techniques. Strong leadership and management skills. Familiarity with industry-specific regulations and standards.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-11 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Lead and manage a team of process managers and analysts to achieve business objectives. Develop and maintain process documentation and standards. Identify and mitigate risks associated with processes and implement controls to prevent errors. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to lead and manage a team effectively. Strong communication and interpersonal skills to work with stakeholders. Experience with process improvement tools and techniques. Strong knowledge of industry trends and best practices in process management.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement quality control measures to ensure high-quality output. Lead and motivate a team of process managers to achieve business objectives. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Experience with process improvement tools and techniques. Strong leadership and motivational skills. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-10 years of experience. Roles and Responsibility Manage and oversee the development and implementation of new processes and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and identify opportunities for improvement. Provide training and support to team members on new processes and procedures. Ensure compliance with industry standards and regulatory requirements. Job Requirements Strong knowledge of IT Services & Consulting principles and practices. Excellent leadership and management skills. Ability to analyze data and metrics to inform business decisions. Strong communication and interpersonal skills. Experience with process documentation and standard operating procedures. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Develop and implement efficient processes to enhance productivity and quality. Analyze existing processes and identify areas for improvement. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and control process performance metrics. Implement process improvements and changes to achieve business objectives. Ensure compliance with organizational policies and procedures. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience with process improvement tools and techniques.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Design and implement new processes and procedures to enhance overall organizational efficiency. Provide training and support to team members on new processes and procedures. Monitor and control processes to ensure they are followed and implemented correctly. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively with cross-functional teams and stakeholders. Strong communication and interpersonal skills, with the ability to train and support team members. Experience with data analysis and metrics, and the ability to make informed decisions. Strong knowledge of IT Services & Consulting industry trends and best practices.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-9 years of experience. Roles and Responsibility Manage and oversee the daily operations of the process team to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive process excellence. Train and guide team members on new processes and procedures. Identify and mitigate risks associated with process changes or failures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to lead and motivate a team to achieve high performance standards.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure performance and make informed decisions. Implement and maintain quality control measures to ensure high standards. Lead and motivate teams to achieve goals and objectives. Job Requirements Strong understanding of process management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process improvement methodologies. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

We are looking for a highly skilled and experienced Associate Program Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent project management skills and the ability to work effectively in a fast-paced environment. Roles and Responsibility Manage and coordinate multiple projects simultaneously, ensuring timely completion and meeting deadlines. Develop and implement effective project plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and prioritize project requirements. Conduct regular project meetings and status updates, providing clear communication and progress reports. Identify and mitigate potential project risks, issues, and dependencies. Ensure compliance with company policies, procedures, and industry standards. Job Requirements Proven experience as a Project Manager or similar role in the IT Services & Consulting industry. Strong understanding of project management principles, methodologies, and best practices. Excellent leadership, communication, and interpersonal skills. Ability to analyze complex data sets and make informed decisions. Strong problem-solving and analytical skills, with attention to detail and accuracy. Experience with project management tools and software, such as MS Office, Asana, or Trello.