4881 Sla Management Jobs - Page 35

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Role & responsibilities Legal and Medical Operations • Downloading, uploading, and allocating legal/medical cases. • Monitoring and ensuring TAT adherence for all workflows. • Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management • Managing PWM (Production Workforce Management) and task dashboards. • Forecasting volume, resource planning, and rostering. • Handling rush requests, overtime planning, and effective task distribution. • Conducting quality checks and sharing performance insights. • Organizing daily huddles, monthly reviews, and HR meetings. • Reviewing and approving leaves through HRMS systems (e.g., People Strong). • Managing leav...

What you will do This is a high-impact role responsible for end-to-end incentive compensation (IC) management including design, analytics, operations, and platform innovation. The role will serve as a strategic and operational partner to Amgens U.S. Commercial organization. Responsibilities Key Integrator: Act as main point of contact and representative of the Oncology Business Unit and Rare Disease Business Unit Incentive Compensation team in India. Talent Development: Train, develop, and manage talent to meet organizational needs. Incentive Compensation Design & Analytics: Lead the strategic development and implementation of IC design solutions. Drive the creation of analytics frameworks t...

As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position Summary Senior Manager Quality Assurance, Disposition The AIN QA Disposition Team Senior Manager will play a critical role in advancing Quality Assurance initiatives across the Amgen Network, with a particular focus on...

Please share your cv @shikha.nillay@provana.com or whatsapp me at 7578565526.. Please read carefully about roles & responsibilities and skills we required..... R esponsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zo...

Department Name: R&D Quality Role GCF: 4 Role Description: The Sr Associate Quality Compliance - Process Modeler gathers and analyses information from a variety of sources (SMEs, documentation, and technical) to create business process models within the Amgen process modeling methodology framework, using specified Visio templates. In addition, the Process Modeler may be expected to facilitate workshops, fact-finding interviews, project management activities, and other necessary activities to gather and synthesize information into their process models. Roles & Responsibilities: Translate subject matter expert and stakeholder discussion into process flows and procedures. Lead workshops, interv...

Role: Operations Manager - Customer Support Location: Hyderabad Package up to 15 LPA Work from Office Requirements: Education: Graduate or above Experience: 12+ years of experience in International Customer Support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International BPO Operations Excellent verbal and written communication skills Immediate Joiner Preferred For details email resume to anumeha@manningconsulting.in Call Anumeha @ 6376649769

Job Title: Operations Service Relationship Manager (Insurance) Department : Operations / Client Services Location : Mumbai- Andheri Reports To : Head of Operations / Regional Service Delivery Manager Job Summary: We are seeking a client-focused and detail-oriented Operations Service Relationship Manager (RM) to oversee post-sales service operations and relationship management for insurance clients. The RM will be responsible for ensuring smooth execution of policy servicing, claims coordination, and customer experience management by working closely with internal teams and external partners. Key Responsibilities: Client Relationship & Servicing - Act as the key operations contact for corporat...

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team : QR & Sound Box is one of Paytm s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Di...

Rspnsible for mgmt of Work Items via the agency’s ITSM system,working with manager & support Provide KPI reporting analysis for IT Rspnsible for administration, hands-on support& the resolution of escalated technical issues-laptops,desktops, printers Required Candidate profile 1-3Yrs supporting tech in a fast-paced environment with direct customer service exp Microsoft/Apple Certification prefer Proficiency with Microsoft Office suite to work within a Global IT Service Desk Perks and benefits Negotiable

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Role & responsibilities Job Description Position: Infrastructure Delivery Head Data Centre & Transformation Location: Mumbai Experience: 15+ years (with minimum 8 years in senior leadership roles within Banking/Financial Services infrastructure) Reports To- CIO / Group CTO Role Summary The Infrastructure Delivery Head will be the strategic custodian of the banks digital backbone. This role goes beyond operational delivery to shaping the banks journey from todays SLA-driven stability to tomorrows automated, AI-enabled, cloud-integrated environment. The leader will transform people, processes and technology while ensuring regulatory compliance, operational resilience and cost discipline. Inter...

We are Looking for Operations Head / Manager Jobs in Hospitality Industry Manage, coach, and build a high-performing operations team TAT Management Query & Audit Management Call 7397778265

Pre-requisites: Graduate or equivalent practical experience in the industry Minimum 2 years of experience in Team Lead role Prior experience in contact center industry (T&S preferred) Ability to speak and understand English & Hindi Strong verbal and written communication Minimum Skills to Hire: B2 and above in communication (Versant/AMCAT) Computer knowledge Ability to work on data in excel and presentation Demonstrate coaching skills and lead teams in the right direction Experience in conducting team huddles, coaching, and one-on-ones Conflict resolution and team morale management Ability to manage shift rosters and attendance Understanding of key contact center metrics (AHT, Utilization, S...

Assist North American customers with hardware, software, and networking issues via voice support. Troubleshoot technical issues using provided tools and escalate as needed. Ensure customer satisfaction by responding promptly and resolving issues effectively. Adhere to SLAs and maintain KPIs.

We are looking for an experienced Service Leader to oversee and govern the performance of our supplier-led MTM NextGen L2 Support team. This role will serve as the primary Volvo point of contact for the supplier, ensuring adherence to SLAs, driving continuous improvement initiatives, managing handovers from rollout projects, supporting the strategic expansion of L2 support into non-SAP MTM NextGen areas and stakeholder collaboration. Key Responsibilities Supplier Governance & SLA Management Act as the single point of contact for day-to-day operational interaction with the L2 support supplier. Monitor, review, and ensure adherence to contractual SLAs and KPIs. Conduct regular performance revi...

We are looking for a highly talented integration engineer to join our team and integrate complex multi-disciplinary systems. What you'llbedoing: The system integration engineer gets a fully assembled tool. His job is to calibrate and test a multi-disciplinary system, in clean room environment, from start to end until shipment to the customer including complicated troubleshooting, investigation and engineering solutions proposal. Since we are taking about a multi-disciplinary system involving several modules and disciplines, such as E-Beam (Electron-beam Microscopy), high-end optics, lasers, precise mechanics, RF, motion and control etc., the essence of our work requires high system understan...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Mandatory Skills: ITIL Service Level Mgmt . Experience5-8 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...