Customer Service Executive - Complaints Handling

As a team manager, you will be responsible for effectively leading the team to provide resolutions to customer complaints. Your role will involve ensuring the productivity of the team, meeting SLAs of the department, and adhering to complaints resolution TAT. You will independently receive, document, investigate, and coordinate responses on complaints. Additionally, you will monitor IRDAI/Ombudsman complaints and ensure compliance with regulatory TAT. Your responsibilities will include coordinating with the Legal/Compliance team and providing necessary input for case handling. You will be focused on enhancing customer experience and reducing repeat complaints. It will be your duty to maintain complaints records, perform trend analysis on complaints, identify preventive measures, and prepare reports for periodic reviews. Qualifications Required: - Proven experience in complaint resolution and team management - Strong understanding of regulatory requirements related to complaints handling - Excellent communication and interpersonal skills - Analytical mindset with the ability to perform trend analysis Please note that this job is a full-time position. As a team manager, you will be responsible for effectively leading the team to provide resolutions to customer complaints. Your role will involve ensuring the productivity of the team, meeting SLAs of the department, and adhering to complaints resolution TAT. You will independently receive, document, investigate, and coordinate responses on complaints. Additionally, you will monitor IRDAI/Ombudsman complaints and ensure compliance with regulatory TAT. Your responsibilities will include coordinating with the Legal/Compliance team and providing necessary input for case handling. You will be focused on enhancing customer experience and reducing repeat complaints. It will be your duty to maintain complaints records, perform trend analysis on complaints, identify preventive measures, and prepare reports for periodic reviews. Qualifications Required: - Proven experience in complaint resolution and team management - Strong understanding of regulatory requirements related to complaints handling - Excellent communication and interpersonal skills - Analytical mindset with the ability to perform trend analysis Please note that this job is a full-time position.