0 years
2 - 3 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Effectively manage the team in providing resolution to Customer complaints.
· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.
· Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.
· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.
· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.
· Focused towards enhancing customer experience & reduction of repeat complaints.
· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
Job Type: Full-time
Pay: ₹20,000.00 - ₹28,000.00 per month
India Infoline Finance Limited (IIFL)
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