Job Title: HR Recruiter – Telecalling Company: LivLong Insurance (IIFL Group) Location: Thane – Wagle Estate Job Type: Full-time (Work from Office) --- Job Description: We are hiring an HR Recruiter to manage end-to-end recruitment for our Telecalling Sales team. The role involves sourcing, screening, and onboarding candidates for insurance sales roles. --- Responsibilities: Source and screen telecalling candidates Schedule and coordinate interviews Maintain daily hiring tracker Meet weekly hiring targets Handle onboarding and documentation Job Type: Full-time Work Location: In person
Effectively manage the team in providing resolution to Customer complaints. · Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT. · Responsible for independently receiving, documenting, investigating & coordinating responses on complaints. · Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT. · Coordinating with Legal/Compliance team & facilitate input for case handling wherever required. · Focused towards enhancing customer experience & reduction of repeat complaints. · Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews. Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month
Effectively manage the team in providing resolution to Customer complaints. · Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT. · Responsible for independently receiving, documenting, investigating & coordinating responses on complaints. · Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT. · Coordinating with Legal/Compliance team & facilitate input for case handling wherever required. · Focused towards enhancing customer experience & reduction of repeat complaints. · Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews. Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month
As a team manager, you will be responsible for effectively leading the team to provide resolutions to customer complaints. Your role will involve ensuring the productivity of the team, meeting SLAs of the department, and adhering to complaints resolution TAT. You will independently receive, document, investigate, and coordinate responses on complaints. Additionally, you will monitor IRDAI/Ombudsman complaints and ensure compliance with regulatory TAT. Your responsibilities will include coordinating with the Legal/Compliance team and providing necessary input for case handling. You will be focused on enhancing customer experience and reducing repeat complaints. It will be your duty to maintain complaints records, perform trend analysis on complaints, identify preventive measures, and prepare reports for periodic reviews. Qualifications Required: - Proven experience in complaint resolution and team management - Strong understanding of regulatory requirements related to complaints handling - Excellent communication and interpersonal skills - Analytical mindset with the ability to perform trend analysis Please note that this job is a full-time position. As a team manager, you will be responsible for effectively leading the team to provide resolutions to customer complaints. Your role will involve ensuring the productivity of the team, meeting SLAs of the department, and adhering to complaints resolution TAT. You will independently receive, document, investigate, and coordinate responses on complaints. Additionally, you will monitor IRDAI/Ombudsman complaints and ensure compliance with regulatory TAT. Your responsibilities will include coordinating with the Legal/Compliance team and providing necessary input for case handling. You will be focused on enhancing customer experience and reducing repeat complaints. It will be your duty to maintain complaints records, perform trend analysis on complaints, identify preventive measures, and prepare reports for periodic reviews. Qualifications Required: - Proven experience in complaint resolution and team management - Strong understanding of regulatory requirements related to complaints handling - Excellent communication and interpersonal skills - Analytical mindset with the ability to perform trend analysis Please note that this job is a full-time position.