5874 Sla Management Jobs - Page 39

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently . You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations , have short chit -chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

WALK IN DRIVE NOIDA Walk-In Details: Date: 30-08-2025 Time: 10:00 AM to 06:00 PM Location: TaskUs, Noida (TaskUs, NSL Techzone, 8th Floor, Plot no 8, Sector 144, Noida 201301) Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure ...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and workforce productivity. Key Responsibilities Forecasting & Capacity Planning Develop and maintain medium to long-term forecasts based on volume, seasonality, business growth, and other demand drivers. Validate historical data and trends, adjust assumptions as needed. Plan capacity to meet Service Level Agreements (SLAs) and business needs...

Roles and Responsibilities Manage a team of 10-15 members to deliver high-quality services to clients in the US healthcare industry. Collaborate with cross-functional teams to identify business opportunities and develop strategies for growth. Develop and maintain strong relationships with key stakeholders, including clients, partners, and internal teams. Ensure timely delivery of projects while maintaining quality standards and adhering to company policies. Identify areas for process improvement and implement changes to increase efficiency. Desired Candidate Profile 6-8 years of experience in BPO/Call Centre environment with expertise in Payor side (Insurance) or Provider side (Medical Billi...

Roles and Responsibilities: 2- 4 years of experience in PMO, Project delivery, Project management life cycle • Timesheet management, preparing SOW with intended details. Close watch on Man-days for all projects and track them against PO. Liaise with Account Managers on need for PO extension well in advance. • Track and update the variations in man days on projects in all stages involved- Requirement Gathering, Development, Testing, Closure. • Understands project management milestone / billing types / utilization/ invoicing • Responsible for preparing and assisting with daily status report of each resource. • Prepare the MIS reports on Resource and Project Utilization, Resource Projection, • ...

Key Responsibilities: Customer Support Handle inbound and outbound calls and emails professionally. Resolve customer queries, complaints, and issues quickly and accurately. Coordination and Escalation Coordinate with internal teams to ensure timely resolution of customer issues. Escalate unresolved issues following proper protocols. Performance Monitoring Track daily performance metrics and quality standards. Ensure adherence to SLA targets and scheduled commitments. Skills We're Looking For: Excellent communication skills (verbal and written). Strong problem-solving and troubleshooting abilities. Ability to manage multiple queries simultaneously. Customer-focused attitude with professionali...

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Sal 5 LPA Call@9205503253 / 9386581925 or share cv to sumit@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp not considered Call@9386581925 / 9205503253

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT call/whatsaap cv Neha 8287267407 Required Candidate profile call/whatsaap cv Neha 8287267407 Work from Office-Bangalore Must Knows-English and Hindi Ecommerce experience is Mandatory

As a Telecom Design Engineer, you will be responsible for managing and designing various modes of communication, both wireless and wired. Your role will involve a range of duties related to the design and As-built for telecom global operators, which are utilized for installation and testing for public service. Key Responsibilities: - Perform inventory checks for allocated sites, ensuring that all required inputs for production are available. In case of any deficiencies in inputs, it is your responsibility to communicate this to your team lead. - Conduct production and self-quality checks. Following your self-quality checks, you are required to share the documents with your lead for final val...

Key Responsibilities: Marketplace Operations Management: Oversee daily backend operations across Amazon, Walmart, Target, and other marketplaces. Ensure accuracy in order processing, invoice reconciliation, shortage management, claims, and compliance. Establish and optimize Standard Operating Procedures (SOPs) to enhance efficiency and scalability. Coordinate with cross-functional teams (Tech, Finance, Sales) for end-to-end issue resolution. Post-Sales Customer Lifecycle: Lead customer onboarding, account management, business reviews, and SLA adherence. Implement renewal, upsell, and retention strategies. Develop and track customer health scores and proactively engage customers to improve sa...

As an experienced professional in implementing Saas products or relevant business consulting, your responsibilities will include: - Managing the end-to-end deployment of the solution, roadmap, and reporting to the global steering committee. - Building trustworthy relationships with customers, internal teams, and stakeholders. - Overseeing global/regional TE policy or template development for multi-country deployments. - Studying the AP process and mapping it to the Autonomous AP solution ecosystem. - Driving requirement gathering and documentation. - Evaluating complex customer business requirements and managing the development of functional documentation. - Independently driving product con...

Role & responsibilities Provide software consultation, implementation, and support to customers in a highly visible position. Provides technical leadership for the global client support and global technical services teams Perform global team member assignments for technical services and client support teams Handle solving technical issues encountered by the global team or escalate them promptly to global or domestic leadership Ability to assist with reassignments when needed Preferred candidate profile People management/Team leading experience. Experience in providing advanced technical support in a customer facing role. Experience with: Microsoft .NET, XML, Java Script, PowerShell Script, S...

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology f...

This role is contributing to the Group IS Security Risk and Compliance global organization. Main stakeholders are Business Area Security Leads, Application Owners and Managers across organization and geographic locations.You will be mainly accountable for: Governing operational activities of SARA Next application, ensuring fulfillment of the agreed Service Level Agreements (SLAs) for ITIL processes related to application and collaborating with IS Service Owner to define the domain service catalog. Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities. Supporting major incident and critical situation resolution by finding the root ca...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Description Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the id...