4881 Sla Management Jobs - Page 39

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and re...

Role Purpose The purpose of the role is to provide effective Benefits support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11LPA Under Graduates Can Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Cen...

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Under Graduates Can Also Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Conta...

As an Assistant Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure tha...

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client ...

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client ...

Experience in handling delivery team for Infrastructure and cloud support. ITIL certified and ability to handle critsit. Must have experience of SLA management, run cost management, driving operational efficiencies and client interaction/stakeholder manager during crit sit incidents or key projects. Technical understanding of infrastructure landscape is must and cloud knowledge is preferred Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Ability to work on Global and local projects across multiple disciplines, Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identi...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

As an Assistant Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure tha...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving iss...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities : Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly; Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Viptela Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level Build configuration for DyNS SDWAN Products eq.: Cisco Viptela according to SDWAN standards; Providing in-depth technical support to customers through mo...

Job Summary The Banking Workforce Team Member will be responsible for executing day-to-day banking process operations within the Business Process Services (BPS) unit. This role ensures accurate, efficient, and compliant handling of financial transactions, customer requests, and back-office activities. The position requires attention to detail, adherence to service-level agreements (SLAs), and strong teamwork to support seamless banking services. Key Responsibilities Process Operations Handle routine banking operations such as account opening/closure, KYC verification, fund transfers, loan processing, card services, reconciliation, etc. Ensure timely completion of assigned tasks while maintai...

Office 365 , Tickiting Tools, Remote support,Network Printers DNS, DHCP, One Drive Good Knowledge about Outlook Configuration,Troubleshooting SLA management (Ticketing Tools) Good knowledge about Operating system, Basic Networking (Crimping, LAN,WAN & Basic knowledge about fibre optic cabel.

Oversee end-to-end invoice lifecycle: entry, verification, approval, GST validation, e-Invoicing, posting Ensure invoices are processed within defined TAT based on priority (due dates, payment terms, vendor criticality) Required Candidate profile Minimum 5 years of progressive experience in accounting and invoicing At least 2 years of experience in leading a team responsible for invoice processing and GST compliance B.Com / M.Com /CA (Inter)

Skill required: Talent Acquisition - HR Delivery Strategy Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embra...

Lead the India-based mainframe team responsible for monitoring, supporting, and enhancing applications running on two North American mainframes. Oversee the reliable execution of nightly batch runs and proactively address issues impacting system availability or performance. Collaborate with North American application and operations teams to ensure 24x7 coverage, smooth handoffs, and timely incident resolution. Monitor system health metrics, ensuring issues are escalated and resolved quickly to minimize downtime. Encourage a culture of accountability, knowledge sharing, and continuous improvement within the India team. Drive operational excellence through process automation, workflow optimiza...

Senior Customer Technical Services AnalystOverview Provides service support for businesses (B2B) that have product and service agreements with Mastercard Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products Builds long-term customer relationships and ensures timely response and resolution of issues You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal formsResponsibilities Enhances customer experience by providing high level technical customer service and support according to established policies and procedures...

Role & responsibilities Monitor and manage SAP support ticket queues (ServiceNow / Remedy / Jira or equivalent). Triage, categorize, and assign incidents or service requests to appropriate teams. Provide L1 support for Application Incidents (i.e. solving basic issues depending on the skillset) Route the tickets to the right IT business applications queues basis the information on incident Connect with the users for maintaining the right level of information in the tickets Maintain detailed documentation for incident handling and ticket resolution workflows. Collaborate with cross-functional teams including BASIS, Security, Functional, and Technical teams. Contribute to process improvements a...

Job Title: IT Service Desk Analyst Department: Service Desk Location: Bangalore Reports to: RSDM Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of incidents and service requests in accordance with SLAs. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or service management tools (Sapphire, SAP, CRM). Diagnose and resolve technical hardware and software issues by coordinating with OEM, Vendor & C...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Role Overview We are looking for a dynamic and result-oriented Consultant to provide expert advice, analyze business challenges, and deliver innovative solutions. The ideal candidate should have strong problem-solving abilities, domain expertise, and excellent communication skills to work closely with clients and internal teams. Key Responsibilities Engage with clients to understand their business needs, challenges, and goals. Conduct research, data analysis, and benchmarking to develop actionable insights. Design and recommend effective strategies, solutions, and process improvements. Support project planning, execution, and delivery within defined timelines. Prepare detailed reports, prese...

PURPOSE OF THE ROLE Responsible and accountable for the performance of the Enablement Operations team within the Business Operations group to focus on streamlining and enhancing processes and ensuring systemic compliance to defined guidelines KEY RESPONSIBILITIES AND ACCOUNTABILITIES Process Improvements Intitiating process improvements to address areas of current pain Systemic Compliance Ensuring that systemic validations are implemented and issues closed by required stakeholders resulting in correctness of information in systems Governance of existing processes Governance of processes defined (against SLA/timelines) to ensure that the end objective is met Performance enhancements and monit...