1893 Sla Management Jobs - Page 39

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 8+ years of experience in US Retirement Services domain Defined Contributions5+ years of experience in managing processes across Money In or Money Out or Institutional contributions with people span of 20 30 resourcesExperience with remote transition, hands on with process reporting:SLA, TAT, Quality, AHT, NIGO, RCAExcellent people leadership skills, ability to manage team in critical situations and drive holistic engagementAbility to identify and implement improvement opportunities across process, reporting and controlsASPPA Certification (Preferred)Manage and lead a team of operations professionals, including assigning work, monitoring progress, providing feedback, and coaching, and evaluating performanceQuality Review of high dollar Money In- Retirement Services TransactionsResponsible for supervising and training, ensuring that they are following company policies and procedures.Manage customer relations and resolving customer queries.Ensures that the business is following all relevant regulations and laws.Prepare reports and presentations on operational performance and provide recommendations for improvementCollaborate with other departments to ensure the effective integration of operations with other business functionsBachelor s degreeExperience in Retirement Services, with a proven track record of successfully managing and leading teamsStrong leadership skills, with the ability to motivate and inspire team membersExcellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issuesKnowledge of operational best practices, including quality control, performance management, and process improvement What are we looking for NANA Roles and Responsibilities: Proficient in MS Office applications Word, Excel & PowerPointStrong organizational skills, with the ability to manage multiple projects and priorities simultaneouslyAbility to work independently and as part of a team, with a strong commitment to collaboration and teamwork Qualification Any Graduation

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Service Management Framework Design and Implementation Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The candidate should have minimum 5 years of experience in Service Management Framework Design and Implementation. As a Service Management Lead, you will be responsible for leading the delivery of various programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination, while also developing and maintaining strong relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda of the organization. You will engage in discussions that shape the direction of projects and ensure that all team members are aligned with the overall goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills and performance.- Monitor project progress and performance metrics to ensure alignment with strategic objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation.- Strong understanding of project management methodologies and best practices.- Experience in stakeholder management and relationship building.- Ability to analyze complex problems and develop effective solutions.- Familiarity with service delivery models and frameworks. Additional Information:- The candidate should have minimum 5 years of experience in Service Management Framework Design and Implementation.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Hello go-getter! We know that a business only thrives if our people are thriving. Thats why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers we believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality, and efficiency for the businesses we partner with. Youll make an impact by : Describe the income tax exemptions and tax proof submission process to new joiner during Siemens introduction program. Brief the tools used in Siemens to submit the proof to avail tax exemptions. This position is responsible for managing & administration of the overall Payroll shared services and ensuring compliance and accuracy in monthly Payroll activities. Manage certain time bound processes and ensure validation of data to be accurate and truthful i.e. Investments declaration, Form 16s, Tax Returns. Verification & Reconciliation of monthly Income tax declarations by employees, validate and process previous employer income and taxes. Youll win us over by: Strong hold on communication along with presentation skills. Competence to build and effectively manage interpersonal relationships at all levels of the company. Complete knowledge on income tax proofs and handle employee income tax queries, guide employee to submit the required proof to avail tax exemptions. Proven working experience as Tax coordinator and validate the tax proofs. People oriented and results driven mindset. Knowledge of understanding HR systems and databases. Ability to architect strategy along with leadership skills. Excellent active listening, negotiation, and presenting. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But youll also get to visit other locations in India and globe, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come. Were Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Skill required: Supply Chain - Supply Chain Operating Model Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. What are we looking for In this role you are required to identify and assess complex problems for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Scenario workflow orchestration and approval for the DRBU / Category within defined levels. Review dashboards to highlight exceptions and drive required actions to mitigate as required. Approval of inventory stockholding or other relevant policies Creation & approval of new segmentation strategies. Approval of parameter automation policies as a result of segmentation strategies within defined levels. Make planning decisions for assigned DRBU / Category. Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision To ensure all Planning relevant Master Data is complete Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

The Shift Manager oversees end-to-end operations for the AI extracted statements verification team, ensuring timely task completion, quality control, and coordination across roles for the respective shift. Responsibilities: Manage day-to-day operations for assigned shift. Ensure timely and accurate handling of AI extracts by associates. Coordinate with QA, Data Analysts, and client teams. Track productivity, SLAs, and manage shift rosters. Handle escalations and provide mentorship to team members. Maintain operational dashboards and reports. : Graduate with 8+ years of experience in KPO/BPO or back-office operations. Minimum 1-2 years in a team lead/shift management role. Strong leadership, communication, and conflict-resolution skills.

As Process Analyst– Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Urgent Opening for Team Manager - Holiday Resorts - Chennai Posted On 17th Dec 2015 03:01 AM Location Chennai Role / Position Team Manager Experience (required) 3 plus years Description Our Client: is a part of the Leisure and Hospitality sector of the groupand brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the companys flagship brand, today has a fast growing customer base of over 183,000 members and 45 beautiful resorts at some of the most exotic locations in India and abroad. Parentage: We are part of the USD 16.7 billion multinational Group. With over 180,000 employees in 100 countries across the globe, the Group is also among Indias top ten Industrial Houses with interests in aerospace, aftermarket, agribusiness, automotive, components, consulting services, defense, energy, farm equipment, finance and insurance, industrial equipment, information technology, leisure and hospitality, logistics, real estate, retail, and two wheelers. Domain Expertise: Over the last decade, we established itself as a market leader in the family holiday business. The company has followed a two pronged strategy rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction. All our resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength. Mission :Good Living. Happy Families. Vision: We will be among the Top 5 VO companies of the world in terms of member base by FY 2016 LocationChennai Job Title Team Manager -Reports to Branch Manager (CTC upto 6lacs) Job Purpose :To maximize the sales of a company's goods or services in manydifferent settings. The incumbent is also involved with identifying new markets and business opportunities Key Responsibilities: To identify potential customers, create and close new business opportunities in line with the strategic direction of the company. To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service is met at all times. To prepare sales proposals for prospective clients. Regular liaison sales/Pre-sales and Member Relations Department Any other activities as defined by the Branch Manager Candidate Profile: Experience Required 3 to 5 years of experience Should have a minimum of Bachelors degree in business administration or a related field Candidate should be ready to travel across Tamilnadu (Frequency 4 Times in a Month) Candidate should be comfortable workingon Saturday&Sunday Candidate should be Presentable & should have above average communication Candidate with Product / Insurance & Concept selling background will be beneficial Candidate should have two wheeler along with valid driving license Desired Industry: FMCG, consumer durables industry, Service sector like Telecom, personal financial products etc. if Interested, Please share your updated profile along with CTC details Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Experience in handling delivery team for Infrastructure and cloud support. ITIL certified and ability to handle critsit. Must have experience of SLA management, run cost management, driving operational efficiencies and client interaction/stakeholder manager during crit sit incidents or key projects. Technical understanding of infrastructure landscape is must and cloud knowledge is preferred Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Ability to work on Global and local projects across multiple disciplines, identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated and communicated Responsible for assembling project team, assigning individual responsibilities and enforcing accountability, developing and maintaining a budget and schedule to ensure timely completion of project, Controlling and reporting progress to the Project Steering Group/Project Sponsor and escalating any issues, as appropriate, in a timely manner. Initiating corrective action where necessary in order to keep the project on track Proactively manage issues and mitigate risks to enable projects to stay on time, within budget, and with expected scope, Develop and Maintain Project SchedulesIncorporates regular updates from each functional team. Should exhibit maturity is collaborating with senior members of customer team and establish effective governance. Maintains Project PlansDevelops, and continually updates, detailed project/program management plans. Develops work breakdown structures based on the project objectives and scope. Ensures PM methodology is adhered to. Manage Project Status ReportingPrepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team, Develop and Maintain Project SchedulesIncorporates regular updates from each functional team. Should exhibit maturity is collaborating with senior members of customer team Preferred technical and professional experience Project Management Professional (PMP) certification OR Agile certification OR Six Sigma certification Minimum 2 Cloud Certifications on AWS / Azure / GCP / IBM Cloud / OpenShift Drive continuous improvement and introduction of IT 'best practices' into all areas of process, metrics, and performance

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client SLA's (Service Level Agreements) and timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. Proven experience in building and utilizing reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics. Enhance technical skills by attending educational workshops, reviewing publications etc.

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide technical operations support to clients on supported application, DevOps, middleware, security and infrastructure. Following a client standard workflow Provide Application ID management support. Provide infrastructure elasticity by auto scaling up/down of resources based on the business requirements Preferred technical and professional experience Technical understanding of Client platform (PaaS), HA infrastructure and load balancers. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As Process Analyst – Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Urgent Opening for Deputy Manager-Operations Posted On 16th Jul 2015 02:32 PM Location Hyderabad Role / Position Deputy Manager -Operations Experience (required) 5-6 years Description our client is a leading globaltraveland destination management services company Position (FTE 100%) - Deputy Manager -Operations Location -Hyderabad India Job Profile Scheduling of Tour Manager Maintaining of Tour cost as per the SOM Customer Service & Space Management On Tour To Maintain Relationship with suppliers & Operation Team To cross check invoices & Claim Breakages To look into customer complaints on Road Responsible for Gross Operation Profit across Destination Gross Operating Profit of Tours Customer Satisfaction Improving staff productivity Coordination with suppliers and Destination Management Companies Coordination with corporates and customers for all pre departure formalities Candidate Profile Attribute Education & Training Graduate in any stream with a Diploma or Degree in Travel Management. Work experience(if adequate) 5-6 years Expert Knowledge Thorough understanding of Travel systems & procedures. Strong knowledge about the international destinations. others Excellent interpersonal and communication skills. Negotiation Skills Please let me know whether you would be interested Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Job Context The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: Incident management, Request management, Change management, Knowledge management and Access rights management Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements. Perform incident resolutions and request fulfilment and supports end users on a variety of issues Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection Service end-user requests at the IT Service Spot Wanted profile: Excellent customer service skills and English language skills Completes assignments without direct supervision and good team player Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity Experience with an enterprise level ticketing system - ServiceNow experience is a plus Activities include (but not limited to) Treatment of tickets and requests from end-users for all Deskside related support Handling end-user hardware request including coordination of, and delivery and pick-up Deploy/return/retire equipment (laptops, ) in IT Equipment RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ) with supplier Handling mobile telephony related requests Diagnosing and resolving issues at the IT Service Spot Roll-out and coordination of the fleet replacement (laptop, desktop) Responsibilities and Powers Work within the guidelines and routines defined for the product or assignment Work to ensure relevant KPI/PIs goals for the team they are working with are met for the product or assignment Provide the end user the support that is agreed upon Provide information to end users in the event of operational disturbances Act as action owner of the cases or orders they are assigned to Determine and assign correct priority on created or received cases and act according to given instructions Escalate cases to other support functions when necessary Perform incident resolutions and request fulfilments Contribute to the identification and escalation of problems in supported services and solutions Contribute to knowledge management and the documentation of errors and known work arounds Follow the requirements concerning Information Security described in HCL Policy Utilize and contribute to the HCL Knowledge Management System Support 2nd and 3rd line teams with problem identification and resolution as required Act as dispatcher of incoming tasks Ensure correct use of applicable security policies and raise security issues where discovered Drive the identification and escalation of problems in supported services and solutions Drive knowledge management and the documentation of errors and known work arounds Contribute to discussions on methods to improve team efficiency and delivery quality Drive methods to improve team efficiency and delivery quality Participate in development of new operation techniques and contribute to designing solutions in support Coordinate and secure specialized training for specific support tasks requiring unique knowledge Collect measurement data (resolution time, work effort and others) as assigned by management

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Specialism KYC, AML, Due Diligence PM Roles & responsibilities: Specialism - KYC, AML, Due Diligence KYC- Process Manager-Responsibilities Independently handle clients and client calls establish self as a valued partner. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Minimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 6 to 9 years of experience in handling team of minimum 25 members and has good experience and knowledge of KYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities. Preferred Qualifications- Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

We have immediate openings for FS Lead critica. FS Lead critical skills required are how to set governance, govern over transition /KT progress, ensure vendor is allocating right leads/next level organisation, ensure contractual SLA and supporting KPIs are measured and monitored, Establish Escalation process, Establish customisation for VIP/Site specific needs/ Engineering needs. Thanks

Must have prior experience with ServiceNow Integration (Uni-directional / Bi-directional). Should have Experience be to build an efficient ServiceNow Integration with other systems Good to have hands-on experience in HRSD case management. Experience in leading client calls, Business Impact Analysis, IT Service Continuity Management, and SLA Management. Experience in designing, developing, customizing & administering applications. Experience in performance tuning of Service-Now Setups and follow best practice of coding standard. Must have good client communication experience. Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Inbound Email Actions, Script Includes, Access Control Lists etc. Performs migration activities Dev to QA, QA to Prod. Experience of handling Bug Fixes and Enhancement requests. Providing business beneficial ideas to improve the existing ServiceNow process following ServiceNow Best practices. Good-to-Have Good to have hands on experience on ServiceNow scripting and the order of execution. Good to have hands on experience in creating complex Reports and interactive Dashboards using Database views or standalone. Good to have knowledge in maintaining Custom Application and handling them during ServiceNow upgrades. Working with schedule jobs, events, and triggers to manage business needs and handle background work. Experience of handling ServiceNow upgrades. Strong analytical and problem-solving skills and the ability to interpret and communicate facts and data. Experience working in scoped application and maintaining the same, handling cross scope issues.

What Youll Do Manage operations performance with a laser focus on Turn Around Time & Quality. Exhibit performance in a high-volume processing environment and meeting standards of productivity and quality with timelines. Responsible for the planning, direction, execution, control, and completion of assigned projects. Work extremely diligently in overseeing multiple tasks while ensuring timelines are met. Create process improvement strategy and processes to aid and improve our performance Monitor client projects and to keep projects moving forward. Use analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation projects. Manage relationships with both internal and external stakeholders Ensure that team processes are documented. Work independently with internal and external groups on multiple simultaneous projects. Performance discussion and feedback. You will work from Pune office, willing to work in a hybrid model with 2-3 days per week from the office. You will report to Director, Professional Services. What Your Responsibilities Will Be Experience of 8 - 10 years, who's worked in Shared services model. You have experience managing teams and engaging with Business stakeholders outside India. 5 years' experience as a people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes). You have examples of making not just the right decisions but the hard ones. Can function as a true "partner" with onshore management. You can execute plans along with ownership and be able to anticipate operational exigencies and plan accordingly. You can determine long and short-term implications of the proposed actions while solving the problems and a appetite for solving problems. You can organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems. Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and facilitate resolution. You are Teamwork-oriented with a focus on customer satisfaction and business development. Flexible to work in a 24/5 environment based on business requirements. What You'll Need to be Successful MBA in Finance or Graduate (10+2+3) from Commerce or Accounts background. Experience with sales tax compliance Worked in a leadership role managing multiple functional stakeholders (internal and external). Proven track record of managing team.

Contact person - HR Bhanumathi Job Title: International Voice Process Executive Location: Bangalore Job Type: Full-time Shift: Rotational Shift Experience: 0-3 Years Salary: best in the market + attractive Incentives We are hiring dynamic and customer-focused individuals for our International Voice Process team. The role involves handling customer queries and providing solutions via voice calls for clients based in the US/UK/APAC region. Key Responsibilities: Handle customer interactions through inbound voice calls. Resolve customer queries efficiently and effectively within defined SLAs. Maintain a high level of customer satisfaction and professionalism. Provide accurate information and troubleshoot issues based on customer needs. Escalate complex issues to the appropriate team if necessary. Qualifications: Minimum 10+2 / Graduate in any stream. Freshers with excellent communication skills are welcome. Prior experience in international BPO/voice process is a plus. Benefits: Attractive salary package with performance-based incentives. 5 days working with rotational offs. Growth opportunities and regular training sessions. Interested candidates can reach out to Bhanumathi.bbb@sourcepointmortgage.com Walk-in address: Brigade Tech Gardens, Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Role - Operation Manager Skills - Windows Support | Technical Support | Microsoft application Support Exp - Min 8 Years , 2 Years as a Operation manager Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. Conduct daily huddles, feedback sessions, and performance coaching. Handle escalations and ensure prompt resolutions. Coordinate with internal teams for smooth process delivery. Maintain and share daily/weekly reports with the operations manager. Eligibility Criteria: Minimum 3 years of total BPO experience. At least 1 year of experience as a Team Lead in a voice process (on paper). Graduate in any discipline (mandatory). Strong communication and people management skills. Prior experience in handling e-commerce or customer service voice processes is preferred. Immediate joiners will be prioritized. Salary and Work Details: Package: Up to 4.2 LPA Work Days: 6 days working with 1 rotational off How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723 . If the call is not answered, kindly drop a message mentioning the role. Stay Updated: Join our WhatsApp hiring channel for real-time job alerts: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #TeamLeadJobs #LucknowHiring #VoiceProcess #CustomerSupport #BPOJobs #TeamHandling #OperationsLead #ApplyNow #HiringNow #ShiningStarsRecruitment #WalkInInterview #JobAlert #LeadershipRoles

Experience: 1015+ years in HR, with strong exposure to BPO industry Job Summary: We are seeking a dynamic and experienced HR Business Partner (Sr. Manager / Director level) to lead the people strategy for our fast-paced BPO operations. The ideal candidate will serve as a strategic advisor to business leaders, aligning HR practices with organizational goals to drive performance, engagement, and growth. This role demands a strong understanding of BPO dynamics, including large-scale workforce management, high-volume recruitment, compliance, and employee relations. Key Responsibilities: Act as a strategic HR partner to business leaders, providing data-driven insights and solutions to enhance organizational effectiveness. Collaborate with leadership to support business strategy through workforce planning, organizational design, and talent management. Lead HR operations across multiple sites/functions, ensuring smooth delivery of HR services including onboarding, engagement, retention, and exit processes. Manage end-to-end employee lifecycle processes for large-scale BPO workforce. Build and execute employee engagement strategies to reduce attrition and improve morale. Drive performance management processes, leadership development initiatives, and succession planning. Ensure compliance with local labor laws, internal policies, and regulatory guidelines. Partner with Talent Acquisition and L&D teams to ensure hiring quality, training effectiveness, and skill development. Serve as a point of contact for grievance handling, conflict resolution, and disciplinary actions. Use HR analytics and dashboards to monitor workforce trends and make strategic recommendations. Key Skills & Competencies: Strong HR business partnering experience in the BPO or ITES sector (must-have) Excellent understanding of BPO operations, high-volume hiring, and labor law compliance Ability to influence and build relationships at all levels of the organization Strong leadership, communication, and interpersonal skills Analytical mindset with a problem-solving approach Experience working in a matrix or global environment is preferred Proficiency in HRIS tools and reporting systems Qualifications: MBA/PGDM in HR or equivalent qualification from a reputed institute 1015+ years of progressive HR experience, with at least 3–5 years in a Senior HRBP role in the BPO industry Preferred Attributes: Experience managing HRBP teams or leading HR for a large business unit Exposure to digital transformation or HR automation projects Ability to handle scale and complexity across locations or shifts Males Only Overlapping Shifts

Key Responsibility Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for timely material consumption Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Improvement of audit score for the circle Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners. Timely NFA / PR/PO for material & services Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Up keeping of broadband network (Cable Copper & ODN) and Network elements for circle/Cluster Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen) In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters. Regular monitoring of fault repair performance, analyze customer faults for corrective actions Monitor individual performance at engineers, TL & ZI wise performance. Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions Gate meeting at defined frequency Visits as per defined norms Marquee permissions Proactive corrections New process implementation

Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one on one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks ' Qualifications College Degree At least 2 years work experience in Travel Process Job Location