5880 Sla Management Jobs - Page 43

Your role and responsibilities As a Process Associate- Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressin...

About The Role Skill required: Talent Acquisition - HR Delivery Strategy Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 c...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more t...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Change Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education We are seeking a proactive and technically skilled Lower Environment Support Engineer to manage and support our pre-production environments. The ideal candidate will have strong communication skills, experience with war room coordination, environment triaging, downtime handling, and a solid understanding of automation and scripting. Should play a key role in e...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 12 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

Role & responsibilities Looking for Immediate Joiners Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeabl...

Preferred Immediate Joiners Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by le...

Job Description: We are hiring an experienced Team Leader Operations for our UK Telecom Inbound Voice Process . The ideal candidate should have hands-on experience in customer service, upselling, and people management within an international BPO environment . The Team Leader will be responsible for managing a team of advisors handling inbound UK customer calls , ensuring high levels of service quality, customer satisfaction (CSAT), and sales conversions (upselling/cross-selling) . Key Responsibilities: Manage a team of 1218 Customer Service Executives in an inbound UK Telecom voice process . Ensure delivery of CSAT, AHT, Quality, SLA, and Conversion Targets . Drive upselling and cross-sellin...

Assistant Manager Operations – Any Operations background (Non-Insurance or BPO/KPO) Assistant Manager P&C – Any Insurance background (Property & Casualty/P&C Insurance, Insurance) US shifts , first 6 months WFO, later Hybrid

Position Overview: As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre. Key Responsibilities: Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance target...

PW is looking for Manager - Bs. Ops to join our dynamic team and embark on a rewarding career journey Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues.The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encour...

Role & responsibilities The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with. Major Activities Load and manage site schedules/rotas and client/emergency bookings in Time gate. Execute daily control room operations as directed by the National Control Room Manager. Maintain and update systems like Time gate/APIS, handle subcontractor reports, emails, and emergency cover. Communicate effectively with clients, operations teams, and employees. Investigate and report discrepancies and incidents promptly. Generate and distribute reports (daily/weekly/m...

SPOC, Mo,update tickets logged, Provide first-level, Escalate to respective stakeholders on deviation of SLA, MIS Report, necessary approvals evidence attachments, Coordinate & Process compliance and training, Root Cause Analysis. Required Candidate profile 1-5 Yrs Exp, Exp. in IT Help Desk Services, IT Infrastructure Analytical skills, Communication and ITIL Process knowledge, Change Management & Release Management, documentation skills, MS Office.

Responsibilities: * Manage sales delivery team * Ensure SLA compliance * Lead people development * Drive ITIL processes * Meet revenue targets

Role and Key Responsibilities: Ensure the team consistently meets or exceeds client SLAs and performance metrics. Act as the first point of escalation for customer-related queries, providing timely and effective resolutions. Build strong interpersonal relationships within the team, fostering a sense of unity and alignment with customer values and business goals. Lead by examplepromote a culture of excellence through team building, coaching, and sound people management. Identify performance gaps and take proactive steps to address them through coaching and support. Drive team development through motivation, skill enhancement, and career growth initiatives. Provide hands-on support and guidanc...

Interested candidates can share their resume - Jitendra.Pandey@cotiviti.com / 7350534498 POSITION DESCRIPTION JOB TITLE: Manager - Operations General Summary: The Manager is a supervisor who manages the day to day operational activities of the Leadership team. This includes ensuring that the leaders deliver as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Manager is also required to analyze data and identify trends for performance & quality improvements. Principal Duties/ Responsibilities: Effectively lead a team of program leaders on Healthcare projects. Ensure Team meets daily/month...

Team Leader (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 28 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You’ll coach your team, monitor KPIs, and ensure a high-quality customer experience. What You’ll Do Lead a team of travel and ticketing executives Drive daily performance, attendance, and quality metrics Handle escalations and provide regular coaching and feedback Collaborate with Operations and Training to achieve team goals Be travel-ready ...

Role: Managed Services Lead Experience: 10+ Years Location: Mumbai / Bangalore / Trivandrum Overview: As the Service Delivery Lead for Managed Services, youll drive operational excellence through strong governance, process efficiency, and service quality. The role demands a proven leader skilled in people management, stakeholder collaboration, and delivery ownershipensuring SLA adherence, incident management, and continuous improvement across all programs. Key Responsibilities: Service Delivery & Process Optimization: Design, implement, and enhance managed service frameworks and best practices. Streamline operations, identify automation opportunities, and ensure process compliance. Own the c...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on sol...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. We are looking for an experienced Customer Account Manager or Customer Success Manager who will be responsible for managing and growing a portfolio of international clients. You will lead the end-to-end account lifecycle, act as a trusted adv...

Hiring for Team Leader for International Voice Process Location: Kolkata Team Handling, SLA Management Rotational Shifts/Offs 5 Days Working Salary Up to 7.8 LPA (30 percent hike) Interested candidates can call @9386581925 / 9205503253 Required Candidate profile Min 1 Year Experience as a Team Leader Must have handled International Voice Process Graduate Excellent Communication Skills Send Your CV at sumit@shadowplacements.com if you match the requirement

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Qualification : Only Graduates Relevant Experience : Team Lead position - 5+ years in customer service and minimum 1 as Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards. Roles and Responsibilities : 1.Lead, mentor, and manage ...

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting techni...