4881 Sla Management Jobs - Page 43

Role - Senior Operations Manager Exp Req-Min 8 Years in Solution Architect into Customer Service Must Have exp in Digital Transformation & Solution Architect CTC- Upto 18 to 22 LPA WFO | US Shifts | 5 Day's working Immediate Joiners

Role - Senior Operations Manager Exp Req-Min 8 Years in Solution Architect into Customer Service Must Have exp in Digital Transformation & Solution Architect CTC- Upto 18 to 22 LPA WFO | US Shifts | 5 Day's working Immediate Joiners

Technical Support Engineer, CGS BPO, 0 - 4 yearsHi-Tech City, Hyderabad - ACHNET Are you sure you want to cancel Are you sure you want to cancel this ProfileYou can always come back later Go Back Yes, Cancel Edit Profile The first thing people see Adjustable in settings Access Denied You do not have permission to access the Talent Management menu. This section is restricted to Admins and Editors only. If you believe you should have access, please contact your administrator for assistance. Close YOUR BROWSER IS NOT SUPPORTED To view this experience, please upgade to the latest one of these browsers Technical Support Engineer to apply! DESCRIPTION Greetings from CGS! We are hiring for Technica...

Designation : Senior Manager Medical Coding Operations Skillset : Emergency Department / E&M/ Surgery Location: Airoli , Navi Mumbai Education: Graduate + AAPC / AHIMA / WellSky Certification Experience: 10+ years in Medical Coding, with at least 5 years in team handling with current role as Manager Key Responsibilities: Manage revenue, cost, SLA, and client deliverables Lead and mentor teams (Team Leaders / Sr. TLs / AMs/Mgrs. ) Drive process efficiency, quality, and staff utilization Handle client relationships, calls, and business reviews Plan & forecast operations in alignment with business goals Requirements: Strong domain knowledge in Emergency Department / E&M/ Surgery Experience in c...

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client ...

Hiring for Outbound Sales Team Leader for Gurgaon Purely Day Shifts & 6 days Working Call or WhatsApp to Suhaan @ 888-274-7284 Required Candidate profile B2B Experience is needed 1-3yrs, CRM Tools, Shrinkage, Attrition Must have decent Communication Skills Call or WhatsApp to Suhaan @ 888-274-7284 Perks and benefits Unlimited Incentives

This Position reports to: Deputy Delivery Manager Intercompany You will be mainly accountable for: Leading global service delivery for assigned countries by accomplishing the targets (productivity, cost, customer satisfaction, SLAs) and ensure seamless transition without business disruption. Must have handled a team size of 20+ employees and open for working in shifts. Provide leadership to delivery team on accounting of transactions for Intercompany in an accurate and timely manner while ensuring compliance with internal guidelines and procedures and external regulatory requirements. Creating a culture of delivery orientation, change management and professionalism in accounting both globall...

The Process Lead will be responsible in the creation of Purchase Requisition/ Purchase orders in the various ERP and tools, ensuring the management and monitoring of suppliers invoices and dealing with all the issues related to interfaces, supplier payments and Order management activities. Purchase requisition/Purchase Order creation in different ERPs. Portuguese Certification Receive PR, Purchase order, PO amendments request and managing as per the SOP/ Procurement practices. Releasing of PO and further communication with supplier, if required. Follow up for delivery and expediting. Ensure the closure of Purchase orders. Communicate with various stakeholders for resolution of query in PR / ...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? . Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs 2. Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client 3. Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) 4. Initiate, design ...

About The Role Skill required: Talent Acquisition - HR Delivery Strategy Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International Market1. Lead and mentor a team of recruitment administrators supporting US hiring operations.2.Oversee interview scheduling, offer management, background checks, and onboarding coordination.3. Ensure data accuracy and compliance within the Applicant Tracking System (ATS).4.Collaborate with recruiters, hiring managers, an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Unified Communication Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education with below skill sets Contact center experience MSFT TeamTeam TelephonyMTR Cisco Webex DI experience Ability to run projects whe...

About The Role Skill required: Procure to Pay - Accounts Payable Processing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? . Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs 2. Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client 3. Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) 4. Initiate, design ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

Roles & Responsibilities: Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. www.maatrum.com Understand the current organ...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Key Responsibilities: Proven experience in People management including team supervision and performance monitoring. Strong problem solving with Shrinkage, work allocation and multitasking abilities. Strong Client management skills with prior exposure to client interactions and relationship building. Data management proficiency, ability to analyze, interpret and present data for decision making. Excellent verbal and written communication skills in English. Flexible to work in night shift. Prior experience in Fraud management/Shipping and logistic LOBs, would be an added advantage. Qualifications Minimum Academic Qualification: Graduate. 3+ years of work experience.

Hiring for "TEAM LEADER" for an MNC. Salary : 8 LPA to 10 LPA working days : 5 days Shift : Any shift IMMEDIATE JOINERS are preferred Must have excellent comm skills Exp. candidates only from any LPO process can apply. Only LAW Graduated can apply Required Candidate profile Candidates must have excellent analytical & interpersonal skills. Must have at least 1-2 yrs of exp as TL on Paper from reputed LPO. Domestic Ops TL won't be considered. Call : 9335-906-101

Key Responsibilities Service Operations Management Oversee day-to-day service operations, ensuring timely and quality service delivery. Monitor service KPIs including TAT (turnaround time), first-time resolution, and customer satisfaction scores (CSAT). Coordinate with technical teams for troubleshooting, escalations, and root cause analysis. Team Management & Development Lead, mentor, and manage a team of service engineers, technicians, or customer support personnel. Define performance goals and conduct regular reviews. Facilitate training and upskilling programs for the service team. Customer Relationship Management Act as a point of contact for key customers regarding service-related issu...

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background.

As an ERP Product Support Specialist at Nucore in Riyadh, KSA, you will play a crucial role in providing exceptional customer service and support to clients using TRAACS, the integrated financial management platform for the Air Travel Industry. Your responsibilities will include engaging directly with customers to address their needs, identifying upselling and cross-selling opportunities, maintaining accurate customer records, collaborating with the sales team, and contributing to the continuous improvement of customer support processes. You will also be responsible for providing product training, conducting post-live product demos, and ensuring the maintenance of Service Level Agreements (S...

As a NOMC Executive at Iskraemeco by Kaynes Technology in Trivandrum, Kerala, you will be responsible for the operations of smart metering products such as HES, WFM & MDMS. Your key responsibilities will include: - Handling events & alerts, and incident management. - Managing network operations and monitoring center activities. - Ensuring SLA compliance and providing technical support for testing & validation of smart metering products. - Resolving disputes and coordinating with field staff. To qualify for this role, you should have 2 to 5 years of experience in smart metering services and NOMC operations. A Diploma or B. Tech in any stream is required. Additionally, knowledge about Advanced...

As a Service Experience Lead at Assurant-India, your role involves ensuring the delivery of exceptional customer service through claims review in accordance with SLA. You will be based at our Mumbai, India office. **Role Overview:** In this role, your duties and responsibilities will include: - Adjudicating each claim based on available defect and estimate details - Collecting, verifying, and analyzing information to ensure validity of claims and settlements are made as per company practices - Ensuring service partners adhere to agreed SLAs to maintain service standards - Generating monthly claims reports - Developing claim cost reduction plans and implementing necessary actions - Demonstrat...

Role Overview: You will be responsible for managing a team of 15-20 Service Field Service Engineers (FSEs) and ensuring efficient service delivery to both proactive and reactive merchants for device-related issues. Your role will involve overseeing SLA management, material management from hub to FSE (including forward and reverse logistics), upselling, data analysis, and training. Key Responsibilities: - Manage a team of Service FSEs and ensure their performance meets expectations - Ensure timely closure of tickets for both proactive and reactive merchant issues - Handle material management from hub to FSE, including forward and reverse logistics - Utilize upselling skills to maximize revenu...

You have a job opportunity for an Application Support Lead with the following responsibilities: - Utilize postman to troubleshoot APIs and identify key performance indicators (KPIs) for business performance. - Collect, analyze, troubleshoot, and tune performance data efficiently. - Master new software and tools for technical research analysis on incidents/bugs in the production environment. - Identify process gaps, suggest improvements/automations, and ensure adherence to SOPs/SLAs. - Train new team members on processes and expectations, ensuring efficient day-to-day support for production. - Drive issue resolutions, document RCA & CAPA, and track them till closure within SLA. - Prevent slip...