Operations Manager / Team Leader / AM- Noida - Night Shift

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.

• Handling client calls/meetings
• Handling concerns/escalations raised by client.
• Plan, execute, monitor and report on your domain of responsibility.
• Collaborate with the Management to address business challenges and work on solutions together.
• Anticipate on new requirements and new business to prepare the teams to deliver on these new activities.
• Implement metrics and tools to study and predict customer/client behavior in a scalable way with the purpose to maximize business expansion.

Preferred candidate profile:

• Self-motivated, proactive team player, with excellent inter personal skills and ideas to inspire customer loyalty, adoption and build relationships.
• Should have worked in BPO
• Strong communication skills with ability to influence client.
• Creative and innovative mindset on how to analyze a situation and take actions.
• Track record of delivering exceptional customer outcomes and revenue impact.
• Ability to organize and manage multiple projects which are complex in nature and across diverse teams and locations.

Qualifications and Skills:

• Graduate degree.
• Excellent written and verbal communication skills.
• Phone and email etiquettes to effectively address customer/client queries.

Designation: Manager - Operations

Opening: 1

Job Type: Full Time

Job Location: Noida

Experience Required: 5-10 years

CTC: 7-10 LPA

Shift: Night

Designation: TL/AM - Operations

Opening: 1

Job Type: Full Time

Job Location: Noida

Experience Required: 5-10 years

CTC: 45 k to 55 k pm (Negotiable)

Shift: Night

hr@anolytics.in

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Regards,

Team HR