Team Lead

Orbitmark Agency

2 - 5 years

4 - 8 Lacs

vijayawada

Posted:22 hours ago| Platform:

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Skills Required

team handling escalation management bpo call center operations bpo operations us travel sales shrinkage voice process shrinkage control attrition us travel attrition management travel process escalations international process sla management international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Leader (US Inbound Call Centre / Travel Process)

About the Role

Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You’ll coach your team, monitor KPIs, and ensure a high-quality customer experience.

What You’ll Do

Lead a team of travel and ticketing executives
Drive daily performance, attendance, and quality metrics
Handle escalations and provide regular coaching and feedback
Collaborate with Operations and Training to achieve team goals
Be travel-ready to conduct or support recruitment and training drives

You Bring

2–6 years of BPO / Call Centre experience (minimum 2 years as Team Leader in BPO)
Strong communication, leadership, and team management skills
Experience managing travel or ticketing support operations
Hands-on experience with reporting and performance tracking

Why Join Us

Be part of a global travel process setup
Growth-focused, performance-driven culture
Competitive pay with team-based incentives

Interested?

WhatsApp- 6352935717

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