Operations Manager

Orbitmark Agency

5 - 10 years

8 - 12 Lacs

vijayawada

Posted:1 month ago| Platform:

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Skills Required

ops manager escalation management call center operations contact center operations rostering kpi reporting mis reporting workforce planning motivation for sales workforce management people management skills bpo operations management mentoring wfm client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Manager (US Inbound Call Centre / Travel Process)

About the Role

Operations Manager

What Youll Do

Manage end-to-end operations for the US inbound travel call centre
Lead Team Leaders and agents to achieve service levels and quality targets
Collaborate with Training, Quality, and HR to meet manpower and performance goals
Drive process improvements and ensure SLA compliance
Be travel-ready to support operations, recruitment, or training drives

You Bring

6–12 years of BPO / Call Centre experience (minimum 4 years in Operations Management)
Proven experience in the Airline Ticketing / Travel Process domain
Strong leadership, communication, and analytical skills
Proficiency in MIS, reporting, and performance tracking

Why Join Us

Build and scale operations for a global travel process
Fast-growth, performance-driven culture
Competitive pay with performance-based incentives

Interested?

WhatsApp- 6352935717

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