4881 Sla Management Jobs - Page 42

Job description Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists ...

Role We are seeking an experienced NOC Lead to build, mentor, and lead our Network Operations Centre (NOC) team in Surat. You will ensure 24/7 operational stability, manage incident responses, and drive a scalable, disciplined NOC function. Collaborate closely with DevOps, Cloud, and Client Success teams for proactive monitoring, efficient escalation, and SLA compliance. Key Responsibilities: Lead, mentor, and manage NOC engineers across 24/7 shifts. Oversee incident response, escalation flows, and shift handovers. Define and enforce SOPs, runbooks, and monitoring best practices. Drive continuous improvement in alert handling, documentation, and reporting. Collaborate with DevOps and Cloud t...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI CO Finance Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet ...

About The Role Skill required: Talent Acquisition - Onboarding & Candidate Experience - Recruitment Operations Designation: Recruiting Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We are seeking a detail-oriented and process-driven Recruiting Operations Specialist to lead our Background Check Verification (BGC) team. In this crucial role, you will ensure that our hiring procedures throughout Latin America comply with company standards and legal regulations. Youll work closely with external vendors and oversee all aspects of candidate background verification, upholding the highest levels of accuracy and compliance.This position req...

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP HCM Payroll Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolv...

About The Role Skill required: Employee Services - Customer Care Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Expert What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the clients ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure d...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP HCM Payroll Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet th...

About The Role Skill required: Employee Services - Customer Care Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the clients ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure data has been processed accurately, ad...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory managem...

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP HCM Payroll Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. Your typical day will include collaborating with team members to ensure the successful execution of projects, addressing any issues that arise, and ...

You will be responsible for owning the operations function of the risk and compliance practice and managing the SLAs on production and quality. You will manage the production and quality outcome of the project along with the below. Be well versed with KYC and AML processes at an SME level. Structure and execute all training requirements from new and existing accounts. Ensure robust compliance reporting for training functions at an analyst level. Create approved QC/QA plans and agree with clients. Develop the QC/QA process where required to be compliant with requirements. Drive quality improvements by creating action plans based on RCA. Manage accountability plans and PIPs. Review and update ...

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client ...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Key Responsibilities: The candidate will need to review the daily tasks of team members as outlined below: Daily journal entries for their respective entities Review the monthly/quarterly work papers Review quarterly Capital Account Statements The candidate will be responsible for the work allocation and deliverable management of 15+ analysts. The candidate will need to liaise with the on-shore counterparts in NY, in order to set the deliverable time lines and expectations around the deliverables and ensure the deadlines are met. Implement process improvements to reduce production times and increase accuracy Act as a single point of contact at COE for issues like trouble shooting and trainin...

Urgent Hiring | Team Lead Support | Immediate Joiners Preferred Location : Mumbai (Kalina / Seawoods) - (No relocation candidates) Notice Period : Immediate to 15-20 Days only Experience : 5+ years in Support (Voice, Chat & Email) + Team Leadership Domain : Banking / Fintech preferred Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings an...

Job Title: Territory Manager Location: Circle Function: Network Home Delivery Organization Reports To: Area Manager Role Summary: Responsible for managing installation, fault repair activation, and driving product pitches to meet service level agreements (SLAs) within the assigned territory. Key Responsibilities: Ensure timely resolution of service requests and maintain SLAs. Identify network rehabilitation opportunities and optimize installation/fault repair processes. Manage quality, safety, and compliance standards. Coordinate with local cable operators (LCOs), cross-functional teams, and customers. Monitor and report team productivity via Airtel’s work platform. Drive reduction in repeat...

Serve as the primary SME for Workday Time & Absence, designing, configuring, and implementing scalable solutions. Develop and maintain time tracking and absence plans, accruals, eligibility rules, and time-off frameworks that meet business and compliance needs across multiple geographies. Configure and enhance business processes, calculated fields, condition rules, and advanced reports specific to Time & Absence. Partner with HR teams to analyze business rules, local regulations, and translate them into accurate system configurations. Optimize business workflows by automating manual tasks, improving user experience, and delivering actionable insights through reporting and dashboards. Collabo...

Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires specialized depth and/or breadth of expertise -Interprets internal or external business issues and recommends best practices -Solves complex problems; takes a broad perspective to identify innovative solutions -Works independently, with guidance in only the most complex situations -May lead functional teams or projects Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic...

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow/Bangalore Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, ...

Job Title: NMS/OSS Solution Delivery Engineer Location: Hyderabad Job Type: Full-Time Department: Technology Services Reports To: NMS/OSS Solution Architect Job Summary: We are looking for a dynamic and experienced NMS/OSS Solution Delivery Engineer with 6 to 12 years of experience in deploying and supporting network management and OSS solutions in customer-facing environments. The ideal candidate will play a key role in solution delivery , SLA management , documentation , and design optimization , working closely with senior architects to ensure successful implementation and continuous improvement of NMS/EMS/OSS platforms. Key Responsibilities: Solution Delivery & Deployment: Lead or suppor...