Customer Success-Onboarding Specialist

As a member of the Trackier team, you will be contributing to the success of our Customisable Performance Marketing Software used by Ad Networks, Agencies, and Advertisers. You will be involved in various tasks to ensure smooth client onboarding, support, and product optimization. Your role will be crucial in guiding clients through the implementation process and providing technical solutions for their needs. Key Responsibilities: - Serve as primary point of contact during client onboarding - Manage support tickets and resolve technical issues - Conduct client training sessions and product demonstrations - Document solutions and maintain knowledge base - Research and debug client implementation challenges - Guide clients through SDK integration process - Validate implementations and test use cases - Collaborate with engineering for issue escalation - Contribute to product documentation and guides - Participate in workflow optimization - Share insights for product improvement - Support knowledge sharing initiatives - Lead end-to-end customer onboarding, ensuring smooth integration of SDKs, APIs, and platform tools - Conduct kick-off calls, gather client requirements, and build customized onboarding project plans - Collaborate with the Product, Tech, and Account Management teams to resolve integration and setup challenges - Ensure customers achieve their first success milestone (time-to-value) within defined SLA timelines Qualifications Required: - Minimum 2 years of experience in implementation or client support within SaaS environments - Understanding of mobile app development (iOS/Android) fundamentals - Basic knowledge of REST APIs and ad technologies - Working knowledge of attribution methodologies - Experience with technical troubleshooting - Bachelor's degree in Computer Science or equivalent practical experience Who You Are: - Fluent in English (verbal and written) - Ability to self-manage time and prioritize tasks accordingly - Strong problem-solving abilities - Service and detail-oriented mindset - Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness - Aptitude to multitask with a high volume of tasks - Team player with solid communication and presentation skills - Ability to explain technical concepts clearly - Demonstrates a patient and empathetic approach to client needs - Female candidates are preferred *Note: The job description also includes additional details about the company such as medical insurance, 5 days working culture, best in industry salary structure, and sponsored trips.*,