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1.0 - 5.0 years

2 - 3 Lacs

Ahmedabad

Work from Office

Naukri logo

Roles and Responsibilities: To call the maximum number of existing customers and provide them with training for the new launches. To explain newly released features to them. Need to maintain data regarding customer interaction and share reports on time. To maintain good rapport with customers. Resolve customer queries. Additional Qualification and Skills: Customer Handling and Training Software Training Client Coordination Good Communication Skill Basic knowledge of MS Office

Posted 1 week ago

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2.0 - 6.0 years

3 - 4 Lacs

Ahmedabad

Work from Office

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Calling Hotel Front Office Staff for our Customer Support department where:- - Visit Various properties for implement & training -Technical support to the clients Great opportunity for hoteliers to transit their career into IT

Posted 1 week ago

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3.0 - 5.0 years

3 - 5 Lacs

Ahmedabad

Work from Office

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Calling hotel front office people as Implementation Specialist where one needs to:- Visit Various Hotels for implement & training of our cloud based ERP Provides technical support to the clients.Great opportunity for hoteliers to transition into IT

Posted 2 weeks ago

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1.0 - 5.0 years

1 - 3 Lacs

Pune

Work from Office

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Engineer with 1+ yrs in dental chairs & CBCT; skilled in install, maintenance, training & boosting client satisfaction. Required Candidate profile Technical Skills Dental chair & CBCT Installation Preventive Maintenance & Troubleshooting Client Training & Technical Support

Posted 2 weeks ago

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2.0 - 5.0 years

4 - 8 Lacs

Bengaluru

Work from Office

Naukri logo

Customer Success & Retention Specialist Designation - Commensurate to one's experience Job Location: Bangalore Palace Road Education Any Graduate (MBA preferred as an added advantage) About the Team Manupatra, serving customers in more than 20 countries, is a leading provider of information-based analytics and decision tools for professional and business users. A long-time innovator in deploying advanced technologies in the legal domain, Manupatra aims to enhance productivity, efficiency, and the overall practice of law. Our solutions empower professionals to make informed decisions and deliver impactful outcomes. About the Role As a Customer Success & Retention Specialist, you'll play a vital role in ensuring customers stay engaged and continue their journey with Manupatra. Your primary responsibility will be to manage the entire renewal lifecycle, maintain proactive communication with clients, resolve billing or service issues, and identify opportunities to deepen customer relationships. You will act as a key link between customer satisfaction and revenue continuity. Key Responsibilities Renewal Management & Tracking Maintain a comprehensive system to monitor upcoming renewals. Plan and prioritize outreach based on renewal cycles and account value. Customer Communication & Engagement Reach out to clients nearing renewal to discuss their evolving needs. Facilitate smooth renewals through timely calls, emails, and follow-ups. Regularly update CRM with call remarks, especially for contacts not yet reached. Escalation & Follow-through Escalate complex or unresponsive cases to assigned Relationship Managers (RMs). Coordinate internally to remove any hurdles delaying renewals. Revenue Collection Support Follow up on pending invoices and assist in resolving billing-related concerns. Collaborate with finance teams to ensure timely collections. Sales Support Spot upsell or cross-sell opportunities during conversations. Route qualified leads to the appropriate internal teams. Training & Onboarding Conduct onboarding sessions for new users. Organize courtesy calls and engage customers through the renewal phase. Quarterly Account Reviews Analyze usage data to identify underutilization or concerns. Act on feedback and ensure customer satisfaction is continuously improved. Ideal Candidate Profile Excellent verbal and written communication skills. Strong attention to detail and follow-through. Customer-focused mindset with problem-solving ability. Prior experience in renewals, customer success, or inside sales is a plus. Comfortable using CRM tools, Excel, and digital communication platforms.

Posted 3 weeks ago

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