23 Client Training Jobs

As an experienced Presales and Postsales professional, you will play a pivotal role in understanding customers" business requirements and workflows to effectively map them with Odoo's functionalities. Your responsibilities will include engaging in presales activities by conducting demos, gathering detailed customer requirements, and providing postsales support to ensure successful solution adoption. You will be required to draft comprehensive customer scope documents for proposals, outlining the necessary features and commercial considerations. Throughout the entire Odoo delivery cycle, from initial software configuration to successful go-live, you will accompany customers, demonstrating a strong understanding of different business verticals and their unique operational needs. Collaborating effectively with clients" implementation managers on User Acceptance Testing (UAT) and End-User Training (EUT) will be essential. You will conduct individual training sessions for customers to empower them to efficiently use Odoo and maximize its benefits. Additionally, you will confidently engage with senior decision-makers within client organizations to drive successful outcomes. To qualify for this role, you should have a minimum of 3+ years of experience in Presales and Postsales roles with any ERP Software, along with at least 2+ years of hands-on experience with Odoo ERP, specifically with the latest versions. Your ability to analyze clients" business operations comprehensively, map their processes to Odoo's solutions, and effectively communicate both verbally and in writing will be crucial. Experience in drafting customer scope in proposals, conducting product demonstrations, and guiding customers through the full software delivery cycle are also required. Prior experience working with Senior Decision Makers will be an added advantage. If you are passionate about driving successful software solutions, collaborating with stakeholders, and empowering customers to optimize their business processes with Odoo, we invite you to join our team and make a significant impact in the realm of ERP software solutions.,

You will be playing a crucial role as an Onsite Support Engineer for an upcoming project starting mid-2025. In this role, your primary responsibility will be to provide end user support, hands-on assistance, and collaborate with various stakeholders to ensure efficient support without disrupting business operations. Your hands-on experience in supporting Microsoft desktop operating systems, Windows applications deployment, configuration, and management will be vital for the success of this role. Key Responsibilities: - Installing and configuring PCs, telephone systems, wireless networks, and peripheral devices related to desktop infrastructure. - Maintaining and troubleshooting installed PCs, networks, and peripherals. - Identifying, logging, and resolving technical issues with software applications and network systems. - Proposing potential changes and system improvements for consideration and implementation. - Collaborating with the Technology team to ensure the smooth operation of the organization's desktop computing environment. - Providing support for network devices and servers in a business environment. - Documenting technical issues clearly and explaining them to technical teams and business stakeholders. - Demonstrating a proven track record of working with technologies like Microsoft Intune, SCCM, VMWare Horizon, and Intune. - Being proactive and passionate about End User Computing (EUC) with strong interpersonal and time management skills. - Supporting Windows 10/11 in terms of support, migration, and deployment. - Liaising with third-party support and vendors when necessary. - Managing the end-to-end lifecycle of desktops/laptops. - Working in a global delivery environment and possessing excellent communication and analytical skills. Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 3 to 5 years of experience in technical support, preferably in an onsite environment. - Strong understanding of computer hardware, software, and networking concepts. - Excellent communication and interpersonal skills. - Ability to work independently and solve problems effectively. - Proficiency in managing time and organizational tasks. - Valid driver's license and willingness to travel to client sites. - Certifications in relevant technical fields (CompTIA A+, Network+, etc.). - Bilingual or multilingual skills are preferred. Technical Experience: - Strong knowledge and hands-on experience in Microsoft Client OS (Windows 10, 11). - Familiarity with Active Directory, DHCP, DNS, print and file share services, hardware break-fix, and patch management.,

The Implementation Team at Gray Matrix is looking to fill multiple positions in Mumbai with experienced individuals ranging from 1 to 10 years. As an Associate Implementation Engineer (ATE), Implementation Engineer (SoE), or Sr. Implementation Engineer (SSoE), you will play a crucial role in ensuring successful product implementation for our clients. In this role, you will not only be responsible for installing the product but also for understanding its functionality and guiding the client towards successful adoption. We are seeking individuals who are not just technically proficient but also possess a solution-oriented mindset, combining technical expertise with empathy and effective communication skills. Ideal candidates will have a strong grasp of web and mobile product functionalities, including frontend, backend, APIs, and integrations. You should feel comfortable setting up systems, configuring environments, and working with technical documentation. Excellent communication skills are essential for explaining product features, workflows, and assisting clients in product usage. The ability to troubleshoot real-world scenarios calmly and efficiently is also crucial, along with a focus on documentation, feedback collection, and seamless internal communication. Candidates with experience in B2B/SaaS implementation or pre-sales will be preferred. Familiarity with tools such as Postman, Jira, CRM, Notion, Excel, and logs is a bonus. Additionally, the ability to conduct client training sessions, shadowing, and solution walkthroughs, as well as prior experience working directly with support or engineering teams, will be advantageous. Our hiring process involves multiple stages, including story submission, a coffee and scenario conversation, a live challenge to test your problem-solving skills, and a leadership round to discuss your growth trajectory within the organization. Joining our team offers the opportunity to bridge the gap between technology and business, becoming the face of value delivery rather than just a code pusher. You will develop a strong cross-functional skill set across product, sales, support, and engineering, with a clear growth path from ATE to SoE to SSoE and potentially into leadership roles as an Implementation Lead or Solution Architect. If you are excited about working in a dynamic environment where you can make a real impact on product implementation, client satisfaction, and overall performance, we encourage you to apply and take the next step in your career with Gray Matrix.,

As a motivated candidate, you will play a crucial role in our team by developing, maintaining, and expanding business opportunities within the corporate sector. Your responsibilities will include client development, meeting sales targets, acquiring requisitions/job orders, fostering client relationships, exploring client accounts, and ensuring successful delivery. Your primary objective will be to secure new business from both existing and prospective clients. You will be expected to establish and nurture ongoing relationships with potential clients, consistently evaluating their needs and preferences to provide tailored solutions. Facilitating all necessary documentation for order processing and activation, you will oversee order fulfillment within agreed timelines and with precision, ensuring a seamless end-to-end sales process. Additionally, you will be responsible for conducting client training sessions and demonstrations. Your role will involve comprehending client requirements, proposing suitable solutions and assistance, addressing client queries effectively, and following up on client inquiries, including requests for proposals (RFPs). Working closely with the Reporting Manager, you will collaborate on setting sales targets, strategizing business development initiatives, and creating both short- and long-term sales plans. If you are passionate about sales, possess strong communication skills, and enjoy building and nurturing client relationships, we welcome your application for this exciting opportunity. Please submit your resume to nitisha.kumari@corpseed.com to be considered for this role.,

As a Project Implementation specialist, your primary responsibility will be to coordinate and execute end-to-end installation and commissioning of CCTV and ACS projects at client sites. This involves conducting site surveys, finalizing BOQs, and validating the design based on real-world requirements. You will be tasked with supervising installation teams and vendors to ensure adherence to timelines and quality standards. Additionally, it will be your duty to ensure the proper configuration of cameras, NVRs, VMS platforms, access control panels, readers, and software. System testing, client training, and handover documentation will also fall under your purview. This is a full-time position that requires you to work during day shifts, from Monday to Friday. Proficiency in English is preferred for effective communication. The work location will be in person, where you will be actively involved in the implementation process at client sites.,

You will be stepping into the role of Project Lead for a product migration assignment. This position will be entirely remote, requiring no travel. As the Project Lead, you will be the main point of contact for external customers such as Physicians and Hospitals. Your primary responsibility will involve collaborating with cross-functional teams to efficiently manage product migration tasks and activities related to Revenue Cycle solutions. Your key responsibilities will include managing the product implementation for existing clients, which may involve adding new business or making modifications to current business setups. You will also be responsible for initiating client outreach to kick off the product implementation/migration process. Additionally, you will present a detailed project plan to the client outlining the product modules to be implemented as per the signed contract. One of your crucial roles will be to set clear expectations with the client and define the scope of product migration activities. It will be your responsibility to educate the client on best practices and guide them through each phase of the product migration process. You will be the primary communicator with the client, conducting meetings, conference calls, and ensuring accurate reporting of all migration-related activities under the supervision of the Program Manager. Your role will also involve facilitating training needs, scheduling client training sessions, and tracking the completion of training. You should possess the ability to handle multiple projects simultaneously with tight deadlines, ensuring projects are completed within the set timelines while mitigating any potential risks that could cause delays. In addition, you will be managing detailed work plans, schedules, client status reports, and tracking client product migration deliverables. It will be your responsibility to gather client requirements and collaborate with internal departments to address any issues that may arise during the client product migration process. Your ultimate goal will be to ensure a successful hand-off to the client services group for ongoing support post product migration. Collaboration with internal departments will be essential in resolving client queries and issues throughout the product migration process. You will need to keep the project on track and within scope, anticipating and addressing any project issues that may arise. Your role will also involve developing resolutions in conjunction with the team and management to meet productivity, quality, and client-satisfaction goals.,

Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly eZee Technosys, is a global hospitality technology provider catering to small and medium-sized accommodation businesses worldwide. With over 450 team members and a rich experience of 17 years, YCS serves 33,000+ customers across 170 countries. We offer software solutions in 50+ languages and provide round-the-clock support. Operating in 15+ countries, including India, Thailand, Indonesia, and the USA, our team is committed to delivering top-notch services. We are looking for a Client Onboarding Specialist with a minimum of 2 years of experience in client onboarding, customer support, or account management in the hospitality industry. The ideal candidate should possess a strong technical understanding of SaaS platforms and hospitality tech solutions. You will be responsible for client onboarding, needs analysis, training, support services, relationship building, product knowledge, feedback gathering, troubleshooting, and documentation. Key Competencies: - Effective communication and relationship-building skills - Strong analytical mindset - Ability to collaborate across teams - Proficiency in SaaS solutions and CRM tools Requirements: - Bachelor's degree (Technical Degree preferred) - Minimum 2 years in a customer-facing role - Strong technical acumen - Passion for exceptional customer service - Problem-solving skills - Adaptability to a fast-paced environment - Collaboration with cross-functional teams - Preferred experience in hospitality or hotel tech industry If you have a passion for delivering exceptional customer service, building lasting relationships, and resolving issues effectively, we invite you to join our dynamic and global team at YCS.,

Job Role: Product Trainer Location: In office Job Type: Full-time No of Day Working - 6 days[5 days work from office and 1 day work from home] About Us: Eka is a cutting-edge healthcare platform revolutionising the way doctors manage their practices. Our EMR (Electronic Medical Records) software streamlines clinic operations and enables more efficient patient care. We are looking for a dedicated and articulate trainer to conduct online training sessions for doctors on how to best use our platform. Role Overview: We seek a motivated and engaging Online Trainer to conduct group training sessions for doctors using the Eka EMR platform. The ideal candidate will be fluent in English or Hindi, capable of holding attention throughout the sessions, and skilled in interactive and engaging teaching methods. Key Responsibilities: Conduct online group training sessions for doctors on how to use Eka EMR effectively. Deliver high-quality training, ensuring that all attendees understand the features and functionality of the EMR system. Set up and configure doctors' accounts to ensure a seamless onboarding experience. Maintain interactive and engaging training by encouraging participation and answering questions in real-time. Customize training sessions to cater to doctors with varying levels of technical expertise. Use real-world examples and practical demonstrations to facilitate learning. Provide follow-up resources and support as needed to reinforce the training. Requirements: Fluent in English and/or Hindi, with excellent verbal and written communication skills. Proven experience in training, preferably in the healthcare or software industry. Ability to keep participants engaged, using clear explanations and interactive methods. Strong presentation and facilitation skills, with the ability to explain complex concepts simply. Knowledge of EMR systems or healthcare technology (preferred but not mandatory; training will be provided). Strong organizational skills and the ability to handle multiple training sessions. Patient, approachable, and empathetic towards learners. Preferred Qualifications: Bachelors degree or equivalent experience in healthcare, education, or a related field. Experience with online training platforms (Zoom, Microsoft Teams, etc.). Previous experience training medical professionals is a plus. Full-Time Employee Benefits: Insurance Benefits - Medical Insurance, Accidental Insurance Parental Support - Maternity Benefit, Paternity Benefit Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Job Description: As a member of Hitachi Solutions, Ltd., you will play a crucial role in implementing and deploying Microsoft Dynamics CE for our clients. Your key responsibilities will include analyzing front office processes such as sales, marketing, and customer service to identify areas for improvement. You will work closely with clients to gather and understand their functional requirements, performing detailed gap analysis between their needs and the functionalities offered by Microsoft Dynamics CE. Utilizing your expertise, you will configure the application to align with the client's requirements using tools such as the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. In cases where custom code development is not necessary, you will propose creative workarounds to meet the client's needs. Your deep understanding of the platform's capabilities and limitations will enable you to provide effective solutions, whether leveraging out-of-the-box functionalities or developing custom code. In addition to configuration, you will create technical specifications, design and integrate business processes and data flows between CRM applications and other systems like back office/ERP applications. Your role will also involve training client personnel on the usage and administration of Microsoft Dynamics CE, covering both functional user training and technical training aspects. You will be responsible for developing high-level project work plans and providing technical support to existing CRM clients to ensure smooth operations. Join us at Hitachi Solutions, where you will have the opportunity to work on innovative projects and contribute to the success of our clients by delivering superior value through Microsoft Dynamics CE solutions. Qualifications: - Previous experience in implementing and deploying Microsoft Dynamics CE - Strong analytical skills to assess and improve front office processes - Proficiency in configuring Microsoft Dynamics CE using customization tools and workflows - Ability to identify and implement creative solutions to meet client requirements - Understanding of CRM application integration with other systems - Excellent communication skills to train and support client personnel If you are passionate about leveraging technology to drive business success and are excited about working with a global leader in IT solutions, we invite you to apply and be a part of our dynamic team at Hitachi Solutions, Ltd.,

As a SaaS Curriculum Product Manager, you will be engaged in partnering with cross functional subject matter experts to enhance content experience for our customers. This is a global role and will involve managing relationships with the Curriculum Development, IT Services, Product Development, Sales, Marketing and the Global Delivery organizations. You will be working on ERP Products - Project Management, Risk Management, and Enterprise Performance Management (EPM). Oracle University's SaaS Product Management team is responsible for the successful design, development, testing and rollout of all education ERP Products for SaaS technologies. The team is also responsible for creating Digital content and Subscription based offerings for customers. We are seeking a passionate and experienced Curriculum Product Manager to lead the development, management, and delivery of learning content for Oracle Fusion Cloud ERP Cloud applications - Project Management, Risk Management, and Enterprise Performance Management (EPM) . As a SaaS Curriculum Product Manager, you will be responsible for shaping the curriculum strategy, collaborating with cross-functional teams, and ensuring content aligns with product roadmap, customer needs, and learning best practices. You will be engaged in partnering with cross functional subject matter experts to enhance content experience for our customers. This is a global role and will involve managing relationships with the Curriculum Development, IT Services, Product Development, Sales, Marketing and the Global Delivery organizations. Key Responsibilities Define and manage the end-to-end learning content strategy for Oracle Fusion Cloud ERP modules - Project Management, Risk Management, and Enterprise Performance Management (EPM) Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends. Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators). Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments. Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools. Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness. Stay current with Fusion ERP product updates (quarterly releases) and ensure timely updates to associated training materials. Manage vendor or in-house content development projects, ensuring timely delivery and quality standards. Support go-to-market teams with enablement content for new feature rollouts. Champion learner-centric design using data and feedback to evolve the curriculum. Qualifications 35 years of experience in ERP systems, preferably Oracle Cloud ERP. Proven experience in curriculum development, instructional design, or product training. Strong understanding of enterprise business processes and ERP implementation lifecycles. Excellent project management and stakeholder engagement skills. Ability to envision how to translate complex ERP features into intuitive and effective learning materials. Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc. Strong communication skills and ability to present ideas clearly. Preferred Skills Knowledge of Oracle Fusion ERP suite (Financials, SCM, Projects, etc.) Experience with agile development methodologies. Analytical mindset with ability to interpret data and make informed decisions. Strong communication skills and ability to present ideas clearly. Familiarity with Oracle University, Cloud Readiness content, or Oracle Guided Learning is a plus.

You will be responsible for leading a team of approximately 20 individuals in the Banking and Capital Markets domain as a Level 5 Transaction Processing Unit Manager for a Non-Voice BPS account (US Client). Your role will involve monitoring, identifying, and resolving performance, behavior, and attendance issues utilizing prescribed performance management techniques. You will conduct performance appraisals, provide constructive feedback, and ensure the team's performance meets the required standards. Additionally, you will offer Subject Matter Expertise, modify operations as necessary to meet service level agreements, and complete all client-related training successfully. It will be your responsibility to hold team meetings, communicate process and client changes within specific timelines, and provide hands-on assistance and mentoring to your team when needed. You will play a crucial role in fostering the development of your team by motivating them, ensuring career advancement, and maintaining a positive relationship with the Company through timely feedback and counseling. Timeliness in reporting and client deliverables, continuous process improvement, and adherence to US Shifts are essential aspects of this role. The ideal candidate should have a minimum of 2+ years of experience in a similar BPO field, preferably within the Banking and Capital Markets Domain. Candidates with experience in other BPO domains such as Accounting or Insurance will also be considered. A background in back-office operations and strong knowledge of Capital Market processes and US Stock Market concepts are preferred. Excellent communication skills, team handling experience, people management skills, and proficiency in MS Office tools are required. A 12+3 degree education is mandatory, with B.Com, BBA, and BBM graduates preferred. Additional certifications related to Financial Aspects or Stock Market subjects are advantageous. Mphasis is a company that leverages next-generation technology to help businesses undergo global transformations. With a focus on customer centricity, Mphasis utilizes cloud and cognitive technologies to deliver hyper-personalized digital experiences. The company's Service Transformation approach assists enterprises in adapting to digital technologies and staying ahead in a changing world. Domain expertise, specialization, and innovation are key factors in building strong relationships with clients.,

As a Sales Advocate specializing in Architectural Lighting at Future Distributors" exclusive lighting studio in Bengaluru, you will be at the forefront of introducing innovative lighting solutions to the Indian market. Your primary responsibility will be to cultivate and maintain client relationships while driving sales of our premium lighting products. In this dynamic role, you will be tasked with conducting engaging product presentations and live demonstrations for a diverse audience including architects, interior designers, and lighting consultants. Your ability to educate clients on product features, design applications, and technical specifications will be crucial to the success of our concept-driven interior lighting solutions. Managing the sales pipeline, from lead generation to successful closure, will be a key aspect of your daily responsibilities. Your proactive approach and self-motivation will enable you to meet and exceed monthly/quarterly sales targets while working closely with our design and technical teams to ensure seamless client service and product integration. Representing our brand at industry events, showrooms, and on-site installations will also be part of your role, requiring strong communication and customer engagement skills. Collaborating effectively with architects, designers, and consultants will be essential to delivering a comprehensive and tailored lighting experience to our clients. To excel in this role, you should possess a proven track record of delivering compelling sales presentations, client training, and managing sales pipelines. Prior experience in the lighting, architecture, or interior design industry is advantageous, along with a Bachelor's degree in Business, Marketing, Architecture, Design, or a related field. If you are a team player with strong sales management capabilities and a passion for innovative lighting solutions, we invite you to join us in redefining the concept of architectural lighting in India at Future Distributors" cutting-edge lighting studio.,

As a Sales Advocate in Architectural Lighting at Future Distributors, you will be an integral part of our exclusive lighting studio dedicated to providing concept-driven interior lighting solutions. Collaborating with a leading European brand, we are pioneering one of India's premier concept-selling experiences in the architectural lighting domain. During the studio's initial pilot phase, you will contribute to laying the groundwork for a novel approach to showcasing and delivering lighting design tailored for contemporary interiors. Based in Bengaluru, this full-time, on-site role will require you to take charge of managing client relationships and spearheading the sales of our high-end lighting solutions. Your responsibilities will include conducting engaging product presentations and live demonstrations for architects, interior designers, and lighting consultants. Furthermore, you will play a crucial role in educating clients on product features, design applications, and technical specifications, ensuring a thorough understanding of our offerings. Your role will also involve effectively managing and nurturing the sales pipeline, from lead generation to successful closures, while consistently surpassing monthly and quarterly sales targets. Close collaboration with the design and technical teams will be essential to ensure seamless client service and optimal product integration. Additionally, as a representative of our brand, you will participate in industry events, showcase our products in showrooms, and oversee on-site installations as required. To excel in this position, you should possess excellent communication and customer engagement skills, along with a proven track record of delivering compelling sales presentations. Experience in client training and educating on product features, combined with robust sales management capabilities, including effective pipeline handling and target tracking, are paramount. Your proactive and self-motivated approach, complemented by the ability to work independently and as part of a team, will be invaluable in this role. Prior exposure to the lighting, architecture, or interior design industry will be advantageous, and a Bachelor's degree in Business, Marketing, Architecture, Design, or related fields is preferred.,

You will be responsible for managing a team of approximately 20 people in the Banking and Capital Markets domain as a Level 5 Transaction Processing Unit Manager for a Non-Voice BPS account (US Client). Your primary roles and responsibilities will include monitoring, identifying, and resolving performance, behavior, and attendance issues using prescribed performance management techniques. You will conduct performance appraisals, provide constructive feedback, and ensure the team's performance meets service level agreements. Additionally, you will provide Subject Matter Expertise, complete client-related training, and communicate process and client changes to your team within specific timelines. As a successful candidate, you should have a minimum of 2 plus years of work experience in a similar BPO field, preferably in Banking and Capital Markets Domain. Experience in other BPO domains like Accounting or Insurance will be considered as a secondary preference. You should possess very good knowledge of the Process Domain, specifically Capital Market, and Brokerage Operation functions. Excellent communication skills are essential for client and management calls. Prior experience in team handling within the same industry for at least 2 years is required. Strong people management and group handling skills are vital, along with good technical and PC skills, including proficiency in MS Office Tools. Education-wise, a 12 + 3 Degree Education is mandatory, with B Com, BBA, and BBM Graduates preferred. However, candidates with good work experience in other specializations will be considered. Additional certifications related to financial aspects or stock market subjects are advantageous. Working in US Shifts (India Night shift) is mandatory for this role. You will be expected to take initiative in continuously improving processes, ensuring timeliness in reporting and client deliverables, and fostering the development of your team by providing motivation, career advancement opportunities, and constructive feedback. Hands-on assistance to your team in case of issues, both through direct intervention and mentoring, will be required. Holding team meetings, communicating all changes effectively, and ensuring a long-lasting and fruitful relationship of the team with the Company are integral parts of this role. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis, reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages cloud and cognitive technologies to provide hyper-personalized digital experiences. Mphasis Service Transformation helps businesses stay ahead by shrinking the core through digital technologies. Mphasis core reference architectures, tools, speed, innovation, domain expertise, and specialization are essential for building strong relationships with clients.,

Hi Jobseekers, Interested candidates can share their resume to nitisha.kumari@corpseed.com Key Responsibilities : - Responsible for developing, maintaining, and growing business within cooperates - Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery - Primary focus is to bring new business from new and existing clients - Maintaining an ongoing relationship with prospective clients, continuously assessing and communicating so that they can meet their needs and fulfill their requirement - Ensure all documentation from the client for order processing & activation. Also ensure that the order is fulfilled according to agreed turnaround times and with accuracy. (End to End Sales) - Responsible for client training and Demonstration - Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs) - Collaborating with Reporting Manager on sales goals, planning, and forecasting; maintaining short- and long-term business development plans,

Job description As a Client relations coordinator at Dyneton, you will be responsible for supporting clients by assisting with product postings, guiding them through Alibaba.coms platform, and ensuring smooth training and renewal processes. You will play a key role in maintaining strong relationships with clients, resolving their inquiries, and ensuring they maximize the benefits of their Alibaba.com membership. Key Responsibilities: Product Posting Assistance: Guide clients in effectively listing their products on Alibaba.com, ensuring compliance with platform standards. Client Training: Conduct onboarding and training sessions to educate clients on platform usage, best practices, and strategies to optimize their visibility and sales. Membership Renewals: Proactively follow up with clients for subscription renewals, addressing concerns and offering solutions to ensure continued engagement. Customer Support: Respond to client inquiries via email, phone, and chat, providing timely and professional support. Issue Resolution: Troubleshoot and resolve any challenges clients face while using Alibaba.com, coordinating with internal teams when needed. Account Management: Maintain detailed records of client interactions, training progress, and renewal status. Feedback Collection: Gather client feedback to improve services and enhance customer satisfaction. Collaboration: Work closely with the sales and business development teams to ensure seamless client support. Job Type: Full-time Benefits: Cell phone reimbursement Schedule: Day shift Performance bonus Quarterly bonus Yearly bonus Language: Hindi (Required) English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person,

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Defined Contributions (DC). Experience5-8 Years.

Role & responsibilities: Provide technical support for payroll systems and resolve system issues Assist with setup, configuration, and user support. Monitor system performance and ensure accurate payroll processing. Troubleshoot data discrepancies and reporting errors. Collaborate with HR, finance, and vendors on compliance and updates. system checks, and maintain documentation. Support training, upgrades, and software implementation. Preferred candidate profile : Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field. 1+ years of experience in technical support or troubleshooting, preferably in payroll or HR software systems.

Roles and Responsibilities: To call the maximum number of existing customers and provide them with training for the new launches. To explain newly released features to them. Need to maintain data regarding customer interaction and share reports on time. To maintain good rapport with customers. Resolve customer queries. Additional Qualification and Skills: Customer Handling and Training Software Training Client Coordination Good Communication Skill Basic knowledge of MS Office

Calling Hotel Front Office Staff for our Customer Support department where:- - Visit Various properties for implement & training -Technical support to the clients Great opportunity for hoteliers to transit their career into IT

Calling hotel front office people as Implementation Specialist where one needs to:- Visit Various Hotels for implement & training of our cloud based ERP Provides technical support to the clients.Great opportunity for hoteliers to transition into IT

Engineer with 1+ yrs in dental chairs & CBCT; skilled in install, maintenance, training & boosting client satisfaction. Required Candidate profile Technical Skills Dental chair & CBCT Installation Preventive Maintenance & Troubleshooting Client Training & Technical Support

Customer Success & Retention Specialist Designation - Commensurate to one's experience Job Location: Bangalore Palace Road Education Any Graduate (MBA preferred as an added advantage) About the Team Manupatra, serving customers in more than 20 countries, is a leading provider of information-based analytics and decision tools for professional and business users. A long-time innovator in deploying advanced technologies in the legal domain, Manupatra aims to enhance productivity, efficiency, and the overall practice of law. Our solutions empower professionals to make informed decisions and deliver impactful outcomes. About the Role As a Customer Success & Retention Specialist, you'll play a vital role in ensuring customers stay engaged and continue their journey with Manupatra. Your primary responsibility will be to manage the entire renewal lifecycle, maintain proactive communication with clients, resolve billing or service issues, and identify opportunities to deepen customer relationships. You will act as a key link between customer satisfaction and revenue continuity. Key Responsibilities Renewal Management & Tracking Maintain a comprehensive system to monitor upcoming renewals. Plan and prioritize outreach based on renewal cycles and account value. Customer Communication & Engagement Reach out to clients nearing renewal to discuss their evolving needs. Facilitate smooth renewals through timely calls, emails, and follow-ups. Regularly update CRM with call remarks, especially for contacts not yet reached. Escalation & Follow-through Escalate complex or unresponsive cases to assigned Relationship Managers (RMs). Coordinate internally to remove any hurdles delaying renewals. Revenue Collection Support Follow up on pending invoices and assist in resolving billing-related concerns. Collaborate with finance teams to ensure timely collections. Sales Support Spot upsell or cross-sell opportunities during conversations. Route qualified leads to the appropriate internal teams. Training & Onboarding Conduct onboarding sessions for new users. Organize courtesy calls and engage customers through the renewal phase. Quarterly Account Reviews Analyze usage data to identify underutilization or concerns. Act on feedback and ensure customer satisfaction is continuously improved. Ideal Candidate Profile Excellent verbal and written communication skills. Strong attention to detail and follow-through. Customer-focused mindset with problem-solving ability. Prior experience in renewals, customer success, or inside sales is a plus. Comfortable using CRM tools, Excel, and digital communication platforms.