Interview For Team Leader !!

1 - 5 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Manage a team of customer service representatives to achieve sales targets, improve customer satisfaction, and reduce shrinkage.
  • Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA management, attrition rate, and shrinkage control.
  • Develop strategies to improve team coaching and training programs to enhance overall performance.
  • Ensure compliance with company policies and procedures while maintaining high levels of quality assurance.
  • Collaborate with other departments to resolve issues related to product knowledge, process improvements, or system glitches.

Desired Candidate Profile

  • 1-5 years of experience in BPO operations or similar industry.
  • Strong understanding of KPIs such as AHT, CSAT, SLA management, attrition rate, and shrinkage control.
  • Excellent communication skills for effective team leadership and collaboration with cross-functional teams.
  • Ability to work in a fast-paced environment with multiple priorities under tight deadlines.

Interested Candidate can share your resume on below Email Id ;

sonal.malhotra@teleperformancedibs.com

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Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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