Interview For Team Leader !!

Teleperformance (TP)

1 - 5 years

1 - 4 Lacs

new delhi gurugram delhi / ncr

Posted:1 day ago| Platform:

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Skills Required

shrinkage csat aht sla management attrition team coaching service level bpo operations shrinkage control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of customer service representatives to achieve sales targets, improve customer satisfaction, and reduce shrinkage.
Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA management, attrition rate, and shrinkage control.
Develop strategies to improve team coaching and training programs to enhance overall performance.
Ensure compliance with company policies and procedures while maintaining high levels of quality assurance.
Collaborate with other departments to resolve issues related to product knowledge, process improvements, or system glitches.

Desired Candidate Profile

1-5 years of experience in BPO operations or similar industry.
Strong understanding of KPIs such as AHT, CSAT, SLA management, attrition rate, and shrinkage control.
Excellent communication skills for effective team leadership and collaboration with cross-functional teams.
Ability to work in a fast-paced environment with multiple priorities under tight deadlines.

Interested Candidate can share your resume on below Email Id ;

sonal.malhotra@teleperformancedibs.com

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