4881 Sla Management Jobs - Page 46

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Overview of Role 66degrees Managed Cloud Optimization (MCO) team works with some of the largest cloud users in the world to help them transform their businesses with technology. On a daily basis, our SREs work with varied and exciting customers on topics ranging from solving critical outages to designing and deploying new cloud workloads to building self-healing automation. Our SREs work with cutting-edge Google Cloud technologies like Google Kubernetes Engine (GKE), Anthos, BigQuery and data pipelines, as well as leading 3rd party tools like Prometheus, Datadog, and many others. This is 12 months of remote contract role with high possibility of conversion into full time role. The ideal cand...

Job Title: Team Lead Domestic Voice Process Location: Hyd Department: Customer Support / Operations Reporting To: Process Manager / Operations Manager Languages Required: Hindi & English (Mandatory) Key Responsibilities: Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor team performance and ensure achievement of KPIs such as call quality, customer satisfaction, and productivity. Provide coaching, feedback, and training to team members to improve performance. Handle escalations and resolve customer issues efficiently. Prepare daily/weekly/monthly reports and share insights with management. Ensure adherence to company policies and process compliance. C...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

We are looking for Project Managers with a robust background in Project Planning and Execution, Stakeholder Management, and Risk Management, as well as experience in any technology stack (Java / .NET / UI / AEM). If you have more than 11 years of experience in Project Management within a Managed Service / Application Development or Infrastructure environment, and are ready to start immediately, we invite you to join our expanding team. Total Experience: 12+ Years Job Title: Project Manager Positions Available: 4 Work Location: Gurugram (Sec -34, Near Hero Honda Chowk, GGN) / Hyderabad Required Skills: Project Management (IT Infrastructure / App Development), Stakeholder Management, Risk & Co...

Uber is looking for Software Engineering Internship to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project pla...

Handling shipments Air / Sea (LCL, FCL, AIR) Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis. Preparing CAN copies and sending Cnee with arrival Details Resolving the issues & query of customers regarding daily routing orders. Execute order request calls / email Email suppliers, carrier & customers with shipping updates Track shipments and confirm receipt & arrivals of shipments. Ensure customer experience by addressing customer concerns and resolving issues Responsible for answering and routing phone calls, handling enquires Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper up...

Provide systems design, development, programming and support for next generation core banking applications based in C# and NET 4.8+, relational databases and distributed n-tier application. Good Knowledge of Angular 8+, Typescript, RxJS, NGRX, Nodejs framework. Responsible for developing and designing User Interfaces using Angular Framework. Participate in design and code reviews across project work Evaluate and test the capabilities, characteristics and requirements of existing and emerging technologies Design, develop and implement unit and integration testing Mentor team members in adopting technologies and tools that you are already familiar with Participate in scrum agile development pr...

Driving Major Incidents and ensure right technical teams and business stake holders are involved on the bridge and felicitate swift recovery and resolution of incident. Responding to a reported service incident, identifying the cause, and initiating the major incident management process. Prioritizing incidents according to their urgency and influence on the business. Identify opportunities to improve internal processes and work cross-functionally with the relevant teams to implement these opportunities. Continuous improvements driven thoughts to improve the process to ensure its effectiveness. Monitoring Moogsoft Events dashboard for critical alerts and engaging tech teams for swift actions/...

STARTEK is looking for Team Leader - Operations to join our dynamic team and embark on a rewarding career journey Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team Disclaimer: This job description has been s...

Develop assembly, integration and test processes for sub assemblies and spacecraft and related systems. Develop mechanical and electrical equipment and fixtures to aid with assembly, integration and testing. Design using the concepts of DFMA and generate BOM for easy interpretation of manufacturing team. Design and analyze various deployment mechanisms to be used in space Analysis of the structures for the vibrational, Acoustic and thermal environments. Overlook testing of the structures for all the vibrational and dynamic environments. Overlook manufacturing of design components to ensure right product development.

Provide hands-on IT support to end-users, troubleshooting hardware and software issues in both Windows and macOS systems, and escalating complex problems as needed. Build, maintain , and administer on-premise and cloud infrastructure, including Microsoft Active Directory, AWS, and other cloud environments. Manage and administer key services such as Office 365, Okta, Slack, MDM solutions, and phone systems. Ensure the security and integrity of data, systems, and network infrastructure. Proactively monitor system performance, identify potential issues, and implement preventative measures. Contribute to the development and implementation of IT policies and procedures. Stay up-to-date on emergin...

As a Senior Technical Account Manager (TAM) , you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean s success. What You Will Be Doing: 1. Technical Consultation & Architecture Design Develop deep expertise in DigitalOcean s product portfolio and the broader cloud ecosystem. Design, diagram, and plan infrastructure architectures tailored to customer needs. Conduct technical workshops and consultation sessions to empower customers. Stay updated with cloud infrastructure best practices ...

Design, develop, and maintain scalable data pipelines and solutions using Azure and Snowflake. Implement data ingestion, transformation, and integration processes to support business requirements. Write efficient, reusable, and maintainable code in Python or Java for data processing and automation. Collaborate with cross-functional teams (data architects, analysts, and business stakeholders) to deliver end-to-end data solutions. Ensure data quality, reliability, and security in alignment with organizational standards. Participate in performance optimization, troubleshooting, and continuous improvement of data systems.

Design, develop, and fine-tune generative AI models using state-of-the-art techniques (e.g., GPT, LLaMA, DALL E, Stable Diffusion). Integrate generative models into production systems and user-facing applications. Collaborate with researchers and engineers to improve model performance, efficiency, and safety. Evaluate model outputs and ensure quality, fairness, and ethical use of generative technologies. Stay current with the latest developments in AI/ML, particularly in generative modeling. Contribute to internal research and potentially publish findings in top-tier conferences or journals

Hiring for Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Yamanur K HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME) yamanurappa.kuri@teleperformancedibs.com Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a ...

Associate Manager - Social Media Operations Location: Hyderabad Job Type: Full-Time About us - At vSplash, we are passionate about helping businesses shine online. From websites to digital presence management, we build scalable digital solutions that make a real difference. As a trusted white-label digital media partner, we support global agencies in serving 10,000+ SMBs every month. At our core, we re a team of curious minds who love technology, creativity, and collaboration. With us, you ll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Job Brief: We are looking for a results-driven Associate Manager Social Media Operations to lead v...

Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational M...