1893 Sla Management Jobs - Page 48

Managed Services Pre-Sales Expert1 Key Responsibilities: Work closely with Sales, Delivery, and Solution teams to define and present tailored Managed Services solutions for prospective and existing clients Lead discovery sessions and requirement workshops with clients to understand technical landscapes, service needs, and pain points Develop end-to-end Managed Services proposals including scope, delivery model, SLAs, transition plans, and commercials Build pricing models and effort estimates in collaboration with delivery leads and finance Author detailed RFP/RFI responses and solution documentation aligned to client specifications Conduct capability presentations, demos, and proposal walk-throughs for client stakeholders Coordinate with delivery and transition teams to validate feasibility, readiness, and risk factors Stay current on industry trends, pricing strategies, and competitors in the Managed Services space Maintain a repository of reusable pre-sales assets, proposal templates, and client case studies

Job Identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads. Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment. Ensure that the processes and practices are also changed to suit the dynamic business environment. Keep abreast of new technologies being used in the retail industry Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores Ensure the standardization of process, metrics and SLA\u2019s across retail formats and measure their effectiveness periodically Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team New Layouts & Formats \u2013 Work with IRSG Team on new Concept of Retail formats and support Retail Automation Retail Expansion \u2013 Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening Partners \u2013 Identify / review new partners required to implement IT Infrastructure Solutions across formats. Legal \u2013 Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations. IT Security \u2013 Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets Retail Assets \u2013 Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats Negotiation \u2013 Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats. Business Associates \u2013 Interact with New Franchises for standardizing the infrastructure across formats. Concept Store \u2013 Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc., POC \u2013 Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats. Cost Saving \u2013 Review IT-Infrastructure cost at Retail formats and work out models for reducing cost. Green IT \u2013 Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts Work Experience Graduate / Engineering Required experience \u2013 8 to 10 years in Retail Infrastructure Domain Good communication both written, verbal & presentation skills Willing to work with extended hours for closing the critical calls. An ability to learn new technologies quickly Strong documentation skills

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢Provides services according to the Service Delivery scope to meet specific KPIs¢Supports delivery of Procurement services into the Business¢Maintains a proactive working attitude towards the Client¢Has basic knowledge of the Stakeholder community within the work perimeter¢Manages relationships with Stakeholders¢Understands P2P processes ¢Has knowledge about cross-functional work¢Monitors process adherence across work perimeter and escalates as needed ¢Coordinates/supports junior professionals in process adherence and problem solving¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢Demonstrates knowledge of processes and procedures relevant to the function¢Accountable for process compliance within the work perimeter¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢Responsive to local Stakeholders in solving day-to-day activities¢Provides subject matter expertise as needed by other team members¢Supports junior professionals in day-to-day activities ¢Helps the team to achieve common goals¢Acts to overall procurement policies and processes¢Continually strives to simplify, standardize and improve processes ¢Continually seeks out ways to improve Client satisfaction¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢Supports transformation projects activites Skills (competencies)

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes Skills (competencies)

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢Provides services according to the Service Delivery scope to meet specific KPIs¢Supports delivery of Procurement services into the Business¢Maintains a proactive working attitude towards the Client¢Has basic knowledge of the Stakeholder community within the work perimeter¢Manages relationships with Stakeholders¢Understands P2P processes ¢Has knowledge about cross-functional work¢Monitors process adherence across work perimeter and escalates as needed ¢Coordinates/supports junior professionals in process adherence and problem solving¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢Demonstrates knowledge of processes and procedures relevant to the function¢Accountable for process compliance within the work perimeter¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢Responsive to local Stakeholders in solving day-to-day activities¢Provides subject matter expertise as needed by other team members¢Supports junior professionals in day-to-day activities ¢Helps the team to achieve common goals¢Acts to overall procurement policies and processes¢Continually strives to simplify, standardize and improve processes ¢Continually seeks out ways to improve Client satisfaction¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢Supports transformation projects activites Skills (competencies)

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes Skills (competencies)

Regional Operational Oversight: Manage and oversee the end-to-end operations of multiple locations, facility, and service centres within the EAST Zone. Ensure the smooth and efficient flow of operation, logistics, adhering to strict SLAs and TATs. Grievance Management, customer feedback season. Corporate client management. Monitor daily operational performance, identify deviations, and implement immediate corrective actions. Develop and implement regional operational plans that align with the company's overall strategic goals. Cross function coordination. Key Responsibilities: Corporate Client Management, Grievances Management & Vendor Management. Organic Customer Management with Business expansion from them. Customer Governance Meet. Implement process improvements, leveraging technology and best practices to enhance speed, accuracy, and cost-effectiveness. Foster a culture of accountability, safety, continuous improvement, and customer-centricity within the regional operations team. Collaborate effectively with cross-functional teams including Sales, Customer Service, Finance, and IT to ensure seamless operations and resolve inter-departmental issues. Manage relationships with third-party logistics (3PL) partners, vendors, and local authorities as required. Manage staffing, rostering, and resource allocation to ensure optimal coverage and productivity. Ensure strict adherence to standard operating procedures (SOPs), quality control measures, and safety protocols across all regional facilities. Blue colour workforce management. Set, monitor, and report on key performance indicators (KPIs) such as on-time delivery (OTD), service quality, logistic cost, operational efficiency, and customer satisfaction metrics. Lead, mentor, and motivate facility team across the EAST region Analyse operational data, prepare regular operational reports for senior management, highlighting achievements, challenges, and proposed solutions. Manage regional operational budgets, control expenses, and identify opportunities for cost savings without compromising service quality. Optimize resource utilization, including logistics, operation and facility Address customer escalations and complaints related to regional operations promptly and effectively. Ensure all regional operations comply with company policies, local laws, transportation regulations, and safety standards.

Document verification which received for modification for various branches. Good knowledge of desktop/Laptop Processing SRs in define TAT. accuracy in work Speak to branches if any queries hence good communication skills require

Document verification which received for modification for various branches. Good knowledge of desktop/Laptop Processing SRs in define TAT. accuracy in work Speak to branches if any queries hence good communication skills require

– Commercial Operations Summary – CFO Center BU – Customer Service Desk Grade- Job Role- To handle day to day trade transactions, understanding client requirements, Co-ordination with cpc for transaction processing and discrepancy resolution, Dealing and co-ordinating with various business groups within the bank, Ensuring error-free and timely execution of trade transactions. Ensuring compliance and internal guidelines are being adhered to Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS Operations resolved in a timely manner. Issuance of Letter of credit. Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. Attending to front-end requirements of corporate customers. To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. Job Requirement- Qualification – Graduate / Post-Graduate Experience – Minimum one year of relevant experience Should be familiar with Trade Finance and CMS products. CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.

technical Manager Closely work with Business Heads along with stakeholders of Consumer and Commercial bank stakeholders to solve key challenges. Responsible for preparation Policy, MIS and digitalization of Consumer & Commercial Bank Responsible for Vendor Management and reconciliation of Vendor payouts Preparing Monthly/weekly review related data and presentations. Working on internal Audit for Consumer and Commercial bank Work closely with partners to ensure timely deliverables Responsible to ensure timely completion of activities laid down by management Processes & Control - Streamline existing processes, create new ones as per business and Technical requirements. Undertake various projects/ initiatives for the Technical with BSG team. Bring about digital changes thru market intelligence and bring about new technology for productivity improvement Work on adoption of new technology for improving efficiency of field team and improve turnaround time and cost saving. Job requirements Minimum 5-7 years of experience in Banking Strong analytical skills with an eye for detail and influencing skills MBA or any other similar professional qualification Strong Excel and PowerPoint along with Power BI skills

Role and Key Responsibilities : • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) • Create and maximize relationships with client partners • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement any corrective actions needed to meet operational performance targets • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive continuous improvement • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements • Attend business reviews with the client • Handle a team of team leaders Key Skills and knowledge: • 8+ years experience in International Customer Service, • Experience in managing international voice clients preferably in Banking/Insurance/Healthcare • Experience in managing large teams with 125+ frontline staff • Experience in managing Team Leaders/Supervisors • Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting • Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed • Establish a course of action for self and others to accomplish specific goals • Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback • Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal • Work well under pressure and follow through on items to completion while maintaining professional demeanour • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates • Demonstrate ability to organize and prioritize projects in a fast-paced and deadline- oriented business environment • Demonstrate ability to mentor, coach and provide direction to team members • Willingness to work in a flexible schedule Educational qualification: Graduation Location: Bengaluru, Kolkata, Pune and Mumbai Malad Preferred candidate profile: Looking for Immediate joiners or with 30 days of notice period

We are looking for an experienced and dynamic BPO Manager to lead our Customer Retentions Team focused on retaining existing customers of Adobe products. The ideal candidate will have exceptional communication skills, strong leadership abilities, and a proven track record in people management. Lead and manage the customer retention team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. What you'll do Lead and manage the retentions support team to build and promote a culture of service excellence. Work with Adobe support managers & leaders to benchmark, identify, implement, and measure support as well as business-related metrics. Manage your team's performance to ensure all KPIs and service level agreements are met. People management includes hiring, goal-setting, mentoring, and progressive discipline. Ensure effective workforce planning, skills, and resources to enable support of expected customer needs and call volumes. Where necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience to support the timely delivery of business and customer needs. Build strong technical expertise and capability within the team. Develop and deliver key initiatives to improve business processes and customer service delivery Assist in the development and implementation of strategic plans initiatives and direction Lead the engagement of all parties necessary to ensure the timely management, communication and address of Customer concerns, escalations and issues Key Responsibilities: Lead and manage the customer retention Team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. Requirements: Excellent command of spoken and written English. Minimum of 5 years of experience in managing teams that provide international customer support, preferably in a BPO environment. Proven track record of successfully handling customer retention strategies and managing team performance. Strong interpersonal and people management skills, with the ability to inspire and motivate a team. Analytical mindset with the ability to interpret data and make informed decisions. Proficiency in using CRM tools and other relevant software.

Role: RTR Tower Lead Exp: 12+ years into Record to Report Budget: Max 35 LPA Location: Bangalore, Pune Must Have: RTR, Intercompany Accounts, Bank Reconciliation, People Management. Immediate to 30 Days.

Skill required: Voice - Service Desk Voice Support Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Written and verbal communicationThought leadershipStrong analytical skillsAbility to work well in a teamAdaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Roles & Responsibilities:- Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews, ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Information Communication Technology (ICT).- Strong understanding of Service Assurance.- Experience in designing business processes, including characteristics and key performance indicators (KPIs).- Experience in quality management reviews.- Experience in educating stakeholders to ensure a complete understanding of the designs. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support to clients in troubleshooting and resolving technical issues.- Interact with clients to understand their concerns and provide appropriate solutions.- Collaborate with cross-functional teams to resolve complex technical issues.- Document and maintain records of client interactions and solutions provided.- Stay updated with the latest product knowledge and industry trends.- Contribute to process improvements and knowledge base enhancement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Good To Have Skills: Experience with incident management tools.- Strong understanding of IT service management principles and best practices.- Familiarity with troubleshooting techniques for software and hardware issues.- Excellent problem-solving and analytical skills.- Effective communication and customer service skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Written and verbal communicationResults orientation Prioritization of workloadCommitment to qualityAgility for quick learning What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely Please note that this role may require you to work in rotational shifts supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Qualification Any Graduation

Template Job Title - Workplace Service Dev Associate Manager (French Language) Management Level :CL 11 Location:Bangalore BDC14 Must have skills: Excellent communication skills and ability to lead conversations with stakeholders. Experience working in workplace related tools or process is an added advantage. Reports/Dashboards and Analytics Process Improvement/Innovation Stakeholder Management FRENCH LANGUAGE READING, SPEAKING & WRITING S REQUIRED. B2 or C1 LEVELS Good to have skills:Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage. Job Summary : The CRM / Processing Analyst responds to customer inquiries or completes routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams. To work in a high performing centralized environment aiding virtual customers. Include responsibility for optimizing space and planning space to meet business objectives, managing day-to-day organizational space assignments, Advising internal customers on utilization improvements and planning options. Assigning and managing task assignments. Deliver Workplace services within agreed time, quality, and cost. Roles & Responsibilities: Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domain Experience working in workplace related tools or process is an added advantage. Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation. Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance. Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation. Resolve discrepancies and/or disputes according to established processes and policies. Track, monitor and complete transactions from request to payment. Raise or escalate transactions that are inaccurate and/or aging. Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact. Actively participate in all process improvements stages:conceptualization, implementation and continuous process improvements. Operate according to established process and guidelines of Accenture Operations Excellence (OPEX). Learns new applications, technologies, and skills through intensive hands-on experience. Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis. Support reservations, collaboration space scheduling and space management system, maintains space information, and provides ongoing support to users of the scheduling and space management system through training, maintenance, and troubleshooting. Responsible to check the space reservation system , all details in systems are accurate and actioned Co-ordinate/negotiate with various stakeholders for timely delivery of inputs for seat planning. Ensure optimum utilization of seats against a defined set of principles and metrics. Track and enable changes to space inventory. Professional & Technical Skills: Knowledge of supervisory practices and principles. Possess excellent communication skills, both written and verbal Convincing/negotiation skills Maintain a focus on Customer service. MS Excel skills Additional Information: Must be flexible to support US and Europe working hours. Ability to work effectively in a virtual and global environment This position is based at our Bengaluru office and requires to work from office About Our Company | Accenture (do not remove the hyperlink)Qualification Experience: 1-4 years of experience. Educational Qualification: Graduate and equivalent

"> Urgent Opening For Service Now -HRSD Location : Chennai/Hyderabad/Pune Experience : 4 To 10 Year Opportunity : Full Time Desired Competencies (Technical/Behavioral Competency ) Must-Have Must have prior experience with ServiceNow Integration (Uni-directional / Bi-directional). Should have Experience be to build an efficient ServiceNow Integration with other systems Good to have hands-on experience in HRSD case management. Experience in leading client calls, Business Impact Analysis, IT Service Continuity Management, and SLA Management. Experience in designing, developing, customizing & administering applications. Experience in performance tuning of Service-Now Setups and follow best practice of coding standard. Must have good client communication experience. Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Inbound Email Actions, Script Includes, Access Control Lists etc. Performs migration activities Dev to QA, QA to Prod. Experience of handling Bug Fixes and Enhancement requests. Providing business beneficial ideas to improve the existing ServiceNow process following ServiceNow Best practices. Good-to-Have Good to have hands on experience on ServiceNow scripting and the order of execution. Good to have hands on experience in creating complex Reports and interactive Dashboards using Database views or standalone. Good to have knowledge in maintaining Custom Application and handling them during ServiceNow upgrades. Working with schedule jobs, events, and triggers to manage business needs and handle background work. Experience of handling ServiceNow upgrades. Strong analytical and problem-solving skills and the ability to interpret and communicate facts and data. Experience working in scoped application and maintaining the same, handling cross scope issues. Job Location: Chennai , Hyderabad , Pune First Name As per Pancard Last Name As per Pancard Email Mobile Number Total Experience Relevant Experience Notice Period --Select-- 30 days 45 days 60 days 90 days Immediate Serving Notice Period Last Working Date Current Location --Select-- Bangalore Hyderabad Mumbai Pune Chennai Kolkata Delhi Noida Gurugram Other Location Certifications Key Skills Upload Your Resume Allowed File Types: .pdf, .doc, .docx, .jpg File size should be below 5 MB. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Submit

Hiring for TL Location-:Bangalore Shift-: US shift Min 1 Yrs Exp as Team Leader in International Banking Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 8 LPA Experience of International Banking Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

Role: Technical Team lead Exp : 6+yr of Experience in Service Desk / Technical Support 2+ year in the role of a Team lead. Edu: Any Graduate Excellent Communication Required Immediate Joiners Only Contact HR Ayesha :7676529751 ( WhatsApp )

We are looking for a Project Manager for our ongoing projects. Work closely with team members to ensure all project requirements, deadlines and schedules are met.

Roles and Responsibilities Manage a team of customer support executives to ensure efficient resolution of customer queries and issues. Develop and implement effective strategies to reduce attrition rates and improve overall team performance. Provide HR support to the team, including recruitment, training, and employee relations matters. Oversee helpdesk management operations, ensuring timely response to customers' requests and adherence to SLA targets. Analyze data to identify trends and areas for improvement in customer satisfaction ratings. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre environment with expertise in Customer Support/Helpdesk role. Strong people management skills with ability to lead a team effectively. Excellent communication skills with ability to handle multiple stakeholders simultaneously (customers, colleagues). Proficiency in handling high-pressure situations calmly under tight deadlines.

Seeking a skilled ServiceNow Developer with expertise in Service Catalog and Incident Management.Join our ITSM team to design, develop and optimize applications, automate workflows, improve IT service delivery in collaboration with key stakeholders.