4881 Sla Management Jobs - Page 48

Job description Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists ...

Role & responsibilities Candidate should have international exposure with team handling experience. Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Should have experience on shrinkage, attrition, CSAT...

Manage and supervise a team of 15–20 associates, ensuring performance targets are met or exceeded. Monitor daily operations including volume handling, case resolution, and escalation management. Confortable in UK Shift. Contact- 9311035462 (Aman)

Job Title: Lead Operations (International) Location: Remote (Work From Home) Employment Type: Full-time Shift Duration: 12:30 AM - 9:30 AM IST Working Days: Monday to Friday (Saturday & Sunday Off) Experience Required: 4-8 years About Us NCR Eduservices, a leading provider of educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility. About the Role We are seeking a Lead Operatio...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and syste...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Title: Team Leader BPO Operations (Customer Support Voice) Location: Pune Package: Up to 10 LPA Need early joiners only maximum notice 30 Days Required Experience & Skills: Minimum 5 years of experience in international voice-based customer support process. At least 1 year of experience as a Team Leader handling a voice process team. Strong understanding of BPO operations and performance management . Excellent communication and interpersonal skills. Proven ability to manage critical metrics including Attrition, Shrinkage, AHT, and NPS . To Apply: Call Kanika on +91-9953939776 or email your resume to kanika@manningconsulting.in

Hiring for TEAM LEADER.. Looking for an Immediate joiner.. Designation : Team Leader Salary : 3.25 to 4.0 LPA Process : BPO Outbound Sales Roles and Responsibilities 1+ years of Experience into BPO Outbound/Inbound Sales Candidates can apply Qualification: Any Graduation Languages: English + 2 South language is manadatory 6 days working /training with 1 rotational week off Gender: M/F applicable. General Shift :10am to 7pm. Experience: 3+ year experience into BPO as Team leader or senior team leaders can apply Age limit: 35 Should have knowledge on KRA and KPI Parameters

Role Overview: As a Customer Operations Manager at Tata Communications, your main responsibility will be managing customer queries and operations. You will play a crucial role in solving customer issues by providing resolutions and ensuring the delivery of quality outcomes. This operational role may require seeking guidance to enhance customer satisfaction. Key Responsibilities: - Take ownership of customer issues and provide effective solutions to solve their problems. - Research, diagnose, and troubleshoot system/application issues to identify and implement suitable solutions. - Follow standard procedures for escalating unresolved issues to the appropriate internal teams. - Ensure that Ser...

**Job Description** **Role Overview:** As a Director, Software Development at IntouchCX, you will play a crucial role in leading the product development team. You will be responsible for conducting business analysis, managing client relationships, overseeing day-to-day activities, and defining the technology roadmap to align with business objectives. Your expertise will be essential in ensuring the scalability, security, and reliability of the system architecture and software delivery. **Key Responsibilities:** - Conduct business analysis and content development. - Manage client relationships and communication effectively. - Oversee day-to-day activities and reporting to ensure project deliv...

Job Title: Operations Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 25 Years as a Operation Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving team performance i...

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office ** THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD ** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 to 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First...

Job Title: Manager HR Delivery, Japan HRSS. Location: Pune, India Language Proficiency: Minimum JLPT N3 or above (preferred). Reporting: The role will report to the HR Director, HR Delivery, Global HRSS. About the Role: We are seeking a highly skilled and experienced Senior Manager to lead our HR Shared Services team supporting Japan operations and is based out of India. This pivotal role will be instrumental in enhancing HR service delivery, driving operational excellence, and fostering strategic collaboration with Fujitsu Japan HR stakeholders. The successful candidate will possess exceptional leadership capabilities, a strong track record in client relationship management, and a proven ab...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Skills Required: B. Tech / M. Tech / M.Sc. (IT) Minimum 8 12 years of experience Key Responsibilities Provide technical assistance and support to end-users for IT-related issues, including hardware, software, network connectivity, and system problems. Perform routine checks, updates, and preventive maintenance to ensure optimal performance, availability, and reliability. Implement and enforce IT security measures, policies, and procedures to protect sensitive data and systems. Assist users with IT inquiries, requests, and problems. Coordinate with vendors, perform upgrades, and ensure compliance with licensing requirements. Prepare regular reports on IT performance, system health, service le...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an e...

About The Role To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries thus supporting the Retail Loan Product process Graduate in any discipline o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommen...

About The Role Core Responsibilities: Ensure file dockets are dispatched to storage within reasonable TAT Minimize the documents missing in storage and ensure all documents are scanned, verified and acknowledged Ensure all customer documents are tracking of all documents send to internal customer team within agreed SLAs Ensure vendor bills are processed and payments released within reasonable timelines. Ensure training is imparted to the branches to ensure files are updated & dispatched within reasonable timelines Location - mumbai,Delhi / NCR ,pune,bangalore,hyderabad,chennai