1894 Sla Management Jobs - Page 50

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do Roles at this level will plan and organize their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets Maintain & improve Customer satisfaction levels Understand and adhere to policies and procedures Responsible maintaining budget/cost lines Responsible for management of resourcing requirements Ensure, Maintain & improve the Continuous Improvement mentality and level in the team What you’ll need Produces and analyses management reports to allocate work and report on trends. Resolves customer escalation in a timely manner to avoid disruption and minimize business impact. Plans and distributes workload appropriately to ensure that business needs and deadlines are met. Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required. Controls relevant costs lines in order to meet budgetary requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place. Conduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way Responsible for management of resourcing requirements (attrition and retention) Governance of knowledge availability and quality of service Act as a role model for their direct reports Ensure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc) Experience & Education: 8 to 10 years of experience. Bachelor’s degree in information security, Computer Science, or bachelor’s degree in a relevant field or equivalent work experience. Skills: Advanced knowledge of Microsoft Applications Coordinates, organizes and prioritizes work activity for self and others Excellent proven customer service skills Excellent administrative skills and ability to analyze data and produce reports Excellent Interpersonal, literacy and numeracy skills Confidence building relationships with key stakeholder and senior management Team player with collaborative and supportive style Business focused oral and written communication skills Good (working) knowledge of relevant business systems e.g. SAP (new systems/ acceptance and promotion) Excellent coaching and communication skills with a proactive approach to solutions Raise and support improvements ideas (both on resource/environment/systems) Ability to do the job independently Ability to prioritize and work on tight timelines Ability to support operations manager in managing the account Ability to act as the deputy of the Operations Manager whenever required both internally and externally Open to work in a 24/7 work environment

TEAM LEADER / ASSISTANT MANAGER / INTERNATIONAL BPO Must Have Exp as a Team Leader for International BPO into Customer Service (Mandate) Must have Worked in to International BPO Location - Kolkata , Pune , Mumbai Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Key Responsibilities: Ticketing System : Monitor and categorize incoming support tickets from various channels Prioritize and escalate critical tickets based on urgency and impact. Collaborate closely with cross-functional teams, including product, engineering, design, delivery to drive operational excellence and resolve complex issues. Provide first-level troubleshooting and guide users accordingly. Track ticket progress and follow up to ensure timely resolution. Data Management and Process Improvement Executing existing processes with full adherence to SOPs. Manage data (using Google sheets and dashboards) and report on efficiency of processes. Resolve operations-related issues from students and mentors, wherever applicable. Analyze existing processes and identify opportunities for improvement through data. Identify appropriate tools and technologies to enhance operational efficiency and productivity. An Ideal candidate: Would be someone who is looking to kick-start their career in a fast-paced startup environment. Would have excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. MUST - Would have the ability to work with data using appropriate tools like Excel/ Google Sheets. Would have high attention to detail Would have a bachelors degree or equivalent education in any field. Already lives in Bangalore or is willing to relocate to Bangalore. Salary and other details Location - Bangalore Work timings: 9 am to 6.30 pm Monday through Saturday You must have a laptop . Mandatory for this role..

Require Mini 1 Year On paper experience As a Team leader Skills- Gaming Support/PC Console/Technical Support/Service Desk/Gaming Console Hyderabad CTC- 10 LPA Only Graduate 5 Days Working/24/7 Shifts Us shifts Both side cabs Contact-9509529566(Neha)

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Purpose This position has key responsibility for managing and creating Colo infrastructure -UPS power ,cooling ,racks ,Cages ,Cross connect & inter-rack cabling and extending iBMS services for standard and custom-build datacenter customer orders Key Responsibilities To work with sales & pre-sales team for the on-going sales order and mapping rack and power capacities and support for closing feasibility /RFP request Mapping of available rack layout, UPS capacities, PDU breakers etc for the on-going sales order and requirement at both pre-sales and post sales stages The person would be responsible forthe colo service provisioning activities that includes physical installation ofracks , rack and stack of devices , rack PDUs , camera in aisles , additional access control a cage doors , built cages for custom-built setup and suites , aisle containment in coordination with internal team and suppliers Track and monitor provisioning activities at site , implement any design or custom-build requirement in coordination with internal operation /sales / engineering team Support for establishing structured cabling for copper and fiber, aligning the overhead trays for optimum cable length , building fiber guide solution and cross connect cabling across floors and MMRs . He/ She will be primary contact point for clients, vendors and internal team during COLO projection initiation till completion and handover stagesi.e from sales-order cycle to delivery sign-off and billing initiation for on-going orders . Maintain and communicates comprehensive project documentation, including plans and schedules etc Tracking of used and saleable datacenter capacities - power , cooling and rack capacities across the building Manages available Capex including initiating procurement activities using SAP and such application Track and monitor project expenses and customer acquisition cost and ensures cost control measures are in place Understand and proactively act on changes during the on-going sales order to contain overall delivery turnaround time . Manage vendor and contractor relationships, ensuring deliverables are met according to contract terms. Oversee and review vendor and contractor performance during and after project handover . Ensure all provisioning and project activities are aligned to local standards ,rules , norms and following EHS and safety guidelines Relevant Experience About 8-10 Years of relevant experience in datacenter and similar industry Strong COLO project management skills, including experience with such large and complex project handing MEP and physical infrastructure Experience in provisioning datacenter services & passive infrastructure e.g servers , routers , fiber patch panels , Cat-6 and SM , MM type fiber cabling etc Ability to plan , execute , manage budgets and resources effectively. Experience with large-scale data center builds or major upgrades. Ability to work in a fast-paced and dynamic environment. Able to coordinate and work with diverse internal and external team Ability to work extended hours as may be needed to meet project deadlines. Excellent organizational and multitasking abilities. Basic understanding and knowledge of datacentre infrastructure e.g UPS , transformers , DG , PDUs and other electrical and mechanical system and their functionality . Knowledge of data center security system e.g access control system , access readers , biometric system , CCTV , WLD ,and intrusion detection system etc . Must have basic knowledge of network and topologies e.g fiber, copper , LAN & WAN , meet-me-rooms etc Practical experience installing and integrating new facility component e.g access control devices, camera , access cards and other such security appliances Practical experience on installation of rack , power cables , sockets , trays , cold /hot aisle containment and other passive components of datacenter Communication and presentation skills Knowledge of MS-office , email ( outlook ) Well-versed in creating MIS and dashboard Educational Qualifications Bachelors degree in Engineering B,E/B-Tech/ Information Technology or in electricals Advanced degrees or certifications (e.g., CDCP ,PMP, Prince ) are a plus.

Job Title : Team Leader Location: Hyderabad (Gopanpalle) Notice Period : Immediate Joiners Only Shift Timings: Rotational Shifts About the Role: We are seeking an experienced and dynamic Team Leader to join our growing team in Hyderabad. The ideal candidate should have at least 2 years of on-paper experience as a team leader in a fast-paced environment and possess solid expertise in managing attrition and shrinkage effectively. Key Responsibilities: Lead, mentor, and motivate a team to achieve operational excellence Monitor and manage team performance metrics including attrition and shrinkage Implement strategies to improve employee retention and reduce absenteeism Conduct regular team meetings, one-on-ones, and performance reviews Address team concerns, ensure high levels of engagement and morale Coordinate with internal departments to resolve issues and ensure smooth operations Maintain daily, weekly, and monthly reports as required Required Qualifications & Skills: Minimum 2 years of documented experience as a Team Leader Strong understanding of attrition management and shrinkage control Strong problem-solving and conflict resolution abilities Experience in a BPO or customer service environment is a plus Perks & Benefits: Two-way cab facility within 25 kms of Gopanpalle

Team Leadership & Development: Lead, motivate, and manage a team of customer service representatives, ensuring that goals are met and performance standards are maintained. Provide ongoing coaching, feedback, and support to team members. Conduct regular one-on-one meetings and team training sessions to ensure continuous development. Foster a positive, collaborative team environment focused on customer satisfaction and high performance. Operational Oversight: Monitor daily operations to ensure smooth workflow and adherence to service level agreements (SLAs). Manage team performance metrics (e.g., response time, issue resolution time, customer satisfaction). Identify areas for process improvement and implement changes to streamline operations and enhance efficiency. Customer Experience & Problem Resolution: Handle escalated customer issues, ensuring timely and effective resolution. Ensure the team is delivering top-tier service and support in line with company standards. Analyze customer feedback to identify patterns and opportunities for improvement in service delivery. Reporting & Performance Monitoring: Prepare and deliver regular reports on team performance, highlighting achievements, challenges, and areas for improvement. Analyze key performance indicators (KPIs) and use data to drive decision-making and process improvements. Collaborate with other departments (e.g., IT, product, sales) to address any cross-functional challenges affecting customer service operations. Collaboration & Communication: Serve as a liaison between the customer service team and upper management. Ensure effective communication of company policies, updates, and goals to the team. Work with HR and other departments to recruit and onboard new team members as necessary. Qualifications: Bachelors degree in Business Administration, Management, or related field (preferred). 3+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. Strong leadership skills with the ability to motivate, coach, and manage a team. Excellent communication and interpersonal skills. Solid understanding of customer service principles and best practices. Proven ability to analyze data and performance metrics to drive improvements. Strong problem-solving skills and the ability to handle high-pressure situations effectively. Experience with customer service software, CRM systems, and Microsoft Office Suite. Preferred Skills: Experience with managing remote or distributed teams. Knowledge of [industry-specific tools or platforms]. Experience with process improvement methodologies (e.g., Lean, Six Sigma). Working Conditions: Full-time position with standard office hours, with occasional evenings or weekends depending on the needs of the business.

Job Role - Responsible for overseeing and managing IT Operations Management (End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management) Job Responsibilities- 1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management. 2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools. 3. Manage team of operations support specialists, coach them and provide trainings as necessary. 4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations. 5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations. 6. Respond and resolve user issues in a timebound manner. 7. Perform regular audits and assessments of existing operations to identify opportunities for improvement 8. Ensure Compliance and adherence of MSILs IT Policies 9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares 10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area. Educational Qualifications- BE/ BTech Work Experience - 6 years (Min) to 10 years (Max) Competencies/ Skills - a) 5-8 years of experience in managing IT Operations with proven experience in End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management b) Excellent Customer Centricity c) Good Aptitude and Assertiveness d) Good Presentation and Communication skils e) Good knowdledge of ITSM Tools f) Ability to work collaboratively across teams and manage multiple projects simultaneously.

Role: Operations Manager Experience: 8+ years Shift: 24/7 Location: Pune Note: Only female candidates are preferred. Must be a Manager on papers or tenure Deputy Manager Only looking for candidates with International BPO (Voice) experience. Immediate Joiners only. Key skills & knowledge: Ability to handle ad-hoc client requests. Ability to prepare and present reviews to the clients. Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client. Keep the highest level of sense check on the mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with the client as well as with internal teams Expertise to lead and guide any new incubation projects being driven by the client, as well as internally. Green belt certification - highly desirable Action Oriented, Integrity and Trust, Perseverance Problem Solving, Drive for results and leadership skills. Managing & measuring work Ability to handle pressure. Very good finance and accounting skills Problem solving, analytical and data entry mastery. Excellent verbal and written communication skills Strong external and management reporting skills Contact: Sam - 7982371791 Email: Sam@hiresquad.in

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope Catalogue of Services agreements standardization coordination Coordination with global Local CIB Managers/Owners to draft Catalogue of Services Maintain the inventory of contracts and / or service catalogue Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements Draft Service Level Agreements for the services provided to its Clients for CIB services Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable Liaise with the onshore ITO QE SLA Indus team and program manager Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies Excellent written and verbal communication. Familiarity with Service Level Agreements / contracts terminologies Ability to work on large Inventory of contracts data Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI¢s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢¢Provides services according to the Service Delivery scope to meet specific KPIs¢¢Supports delivery of Procurement services into the Business¢¢Maintains a proactive working attitude towards the Client¢¢Has basic knowledge of the Stakeholder community within the work perimeter¢¢Manages relationships with Stakeholders¢¢Understands P2P processes ¢¢Has knowledge about cross-functional work¢¢Monitors process adherence across work perimeter and escalates as needed ¢¢Coordinates/supports junior professionals in process adherence and problem solving¢¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢¢Demonstrates knowledge of processes and procedures relevant to the function¢¢Accountable for process compliance within the work perimeter¢¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢¢Responsive to local Stakeholders in solving day-to-day activities¢¢Provides subject matter expertise as needed by other team members¢¢Supports junior professionals in day-to-day activities ¢¢Helps the team to achieve common goals¢¢Acts to overall procurement policies and processes¢¢Continually strives to simplify, standardize and improve processes ¢¢Continually seeks out ways to improve Client satisfaction¢¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢¢Supports transformation projects activites Skills (competencies)

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢Provides services according to the Service Delivery scope to meet specific KPIs¢Supports delivery of Procurement services into the Business¢Maintains a proactive working attitude towards the Client¢Has basic knowledge of the Stakeholder community within the work perimeter¢Manages relationships with Stakeholders¢Understands P2P processes ¢Has knowledge about cross-functional work¢Monitors process adherence across work perimeter and escalates as needed ¢Coordinates/supports junior professionals in process adherence and problem solving¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢Demonstrates knowledge of processes and procedures relevant to the function¢Accountable for process compliance within the work perimeter¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢Responsive to local Stakeholders in solving day-to-day activities¢Provides subject matter expertise as needed by other team members¢Supports junior professionals in day-to-day activities ¢Helps the team to achieve common goals¢Acts to overall procurement policies and processes¢Continually strives to simplify, standardize and improve processes ¢Continually seeks out ways to improve Client satisfaction¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢Supports transformation projects activites Skills (competencies)

Role & responsibilities : Meeting services delivery metrics for the team. Data Analysis to increase efficiency of team. Review Performance reports and dashboards to identify areas of improvement and improve the performance with regular feedback Translating corporate goals into functional and individual goal. Conducting team building sessions and providing constructive and actionable direction. Coaching and developing existing employees Training Development for new lines Work closely with operations Manager on process improvement Collecting customer feedback and market research to share constructive suggestion with client. Should have in depth understanding of customer service. Prepare daily/ weekly/ monthly reports for the line of business aligned. Preferred candidate profile : Graduate Minimum 1 year TL Experience in International CC Interested candidates can share their resume on this mail id : rozy.rozy1@teleperformancedibs.com

Team Manager - Service Desk Summary : The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions : Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLAs and KPIs to fulfill Company’s obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an “on call” capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education and Knowledge : Must have a Bachelor's Degree in Computer Science or related field. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications : 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills : Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

Role & responsibilities:- BPO Operations, Team handling, Team management, Attrition & Shrinkage management, SLA management, KRA. Preferred candidate profile:- BPO experience mandatory - 1 year on paper Team Leader experience mandatory - Should have Voice process experience - For Chennai we need Linguistic Team Leaders ( Kannada, Malayalam, Hindi & English) - For Pune & Bangalore Hindi & English Team leader. Interested Candidates can contact:- HR Neha 8623075518

Role & responsibilities Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate office. Ensures general cleanliness, appearance and safety of the office premises. Skill Requirements: Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects. Ability to effectively manage conflict and competing priorities. Ability to work independently; problem-solve, analyze issues and create action plans. Decision making skills. Strong computer proficiency, including competency with MS Office. Enthusiastic, proactive, flexible and constructive approach. Ability to work and engage at all levels within the organization. HR Name - Kishor Tikone Email ID - Kishortikone@aesl.in Contact No - 8655827178

Hi Dear , Job Seeker's We are hiring for Team Leader Position : Team Head /Lead Salary : 35,000 CTC /4.2 LPA Qualification : Graduation /Relevant Experience: Sales /BFSI / BPO Process: Banking Process Company : All Digi Tech Location: Bangalore Experience Note : Should have Min 2 years of experience handling a sales Team Location Note: About the Role: We are hiring Team Leaders for a dynamic BPO Sales Process. The ideal candidate should have at least 1 year of experience in handling outbound/inbound sales teams within a BPO environment. This role requires strong leadership skills, sales expertise, and the ability to drive a team towards achieving business targets. Key Responsibilities: Team Management & Leadership: Supervise, mentor, and lead a team of BPO Sales Executives to achieve sales targets. Conduct daily team meetings, performance reviews, and sales coaching to enhance productivity. Provide regular feedback and training to ensure continuous improvement. Manage team attrition and shrinkage, implementing strategies to retain talent. Work towards increasing the team size and improving overall team efficiency. Sales & Performance Management: Drive sales of products/services, preferably in credit card sales or call center-based sales processes. Ensure sales teams meet or exceed KPI and KRA metrics. Monitor and analyze individual and team performance on a weekly and monthly basis. Operational Excellence & Compliance: Track and accurately update operational performance files for sales agents. Ensure compliance with company policies and quality standards. Effectively communicate information in a timely, accurate, and understandable manner to the sales team. Motivation & Strategy Development: Develop and implement strategies to enhance sales performance and customer engagement. Identify gaps in performance and create action plans for improvement. Collaborate with the management team to execute business growth initiatives. Qualifications & Skills: Education: Any Graduate (Mandatory) Experience: Minimum 1 year as a Team Leader in a BPO outbound/inbound sales process Industry Preference: Call Center / Banking Sales / Credit Card Sales / Outbound Telesales Skills: Strong team management & leadership skills Excellent sales and negotiation abilities Good knowledge of operational metrics, KRA, and KPI tracking Complete knowledge of Attrition, Shrinkage, and Team Expansion Ability to motivate and drive sales teams to achieve targets Strong communication and problem-solving skills Why Join Us? Competitive Salary + Performance-Based Incentives Career Growth Opportunities in the BPO & Sales Industry Target-Driven & Fast-Paced Work Environment Rotational Week Off for Work-Life Balance Leadership Role in a Rapidly Growing Organization Work Location Relocation to BTM Layout After 1 Month Contact for More Details: Pavan Kumar Team Manager | Talent Acquisition | Human Resources All Digital Tech 7559042358 Click to chat : https://wa.me/917559042358

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Job description Greeting from Ienergizer...! Looking for immediate joiner Candidate must have experience in travel process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in travel process, at least 1 year as TL Salary upto 6 LPA Contact:- Vinay HR, 9910155221 Walkin Interviews : Plot no 512-513, Udyog vihar phase-3 , sec-19, Gurgaon , Timing 10am to 4pm

Exp. Required Minimum 0 year and Maximum 3 year's last into International voice process (CUSTOMER SUPPORT) 24*7 Rotational Shifts 5 Days working Walkin Interview's For Fresher & Exp. - CTC upto 3 & 5.5 LPA Resp. Share Resume on - 9257669383 (Harsha) Perks and benefits Both way cabs Allowances Incentives

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate