4881 Sla Management Jobs - Page 47

Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational M...

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Roles and Responsibilities Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional rel...

We are seeking a dynamic and experienced Operations Manager to oversee and manage day-to-day hospital operations in a professional, patient-centric, and profitable manner. The ideal candidate should bring at least 10 years of relevant experience in the Indian healthcare sector and possess strong leadership, coordination, and process management skills. Key Responsibilities: Ensure exceptional patient experience and uphold standards of patient delight across all touchpoints. Manage and oversee the overall functioning, administration, and profitability of the hospital in line with organizational goals and policies. Drive operational efficiency by closely coordinating with department heads and f...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Job Title: Executive Logistics - B2B Location: Kandivali 2, Mumbai Interested candidates can share CV to - ashwini.kavali@hamiltonindia.in Key Responsibilities: SLA Monitoring: Track, analyze, and report on B2B SLA delivery performance to ensure timely order fulfillment and high customer satisfaction. Issue Resolution: Handle and resolve B2B operational issues by collaborating with transporters, warehouses, and client service teams to minimize delays. SRN/POD Management: Oversee Stock Receipt Note (SRN) process, validate receipts, reconcile discrepancies, and manage Proof of Delivery (POD) for audit and compliance. MIS Reporting: Prepare, update, and circulate MIS reports on B2B/e-commerce o...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Role: Operational Manager/Leadership Role (L3) Minimum Experience: 7+ years Educational Qualification: Diploma / Graduation / BE / BTech Certifications (Preferred / Added Advantage): A+ Certification / relevant course/ITIL Course / Certification/Microsoft Certification / relevant course/Apple Certified Support Professional (ACSP) Role & responsibilities Lead, mentor, and manage a team of IT support specialists, fostering a positive and collaborative work environment. Oversee day-to-day IT help desk operations (incidents, service requests, problem resolution). Develop and maintain dashboards and reports that track KPIs for incident management (e.g., MTTR). Produce detailed and executive-level...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessf...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

We are looking for a skilled professional with 20+ years of experience to lead our AMS Delivery team in Chennai and Bangalore. The ideal candidate will have a strong background in IT MS SLA Management, PMP, Agile Methodologies, Six Sigma, and CMMI Level 5. Roles and Responsibility Manage and deliver high-quality services to clients using various delivery management techniques. Implement and manage IT MS SLA agreements to ensure timely project completion. Lead cross-functional teams to achieve project goals and objectives. Develop and maintain relationships with key stakeholders to ensure successful service delivery. Identify and mitigate risks to ensure seamless service provision. Collaborat...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl is seeking a dynamic and strategic Delivery Portfolio Manager to join our team of talented Technical Specialists. In this role, you will have a unique opportunity to shape and drive the delivery of innovative and complex projects for our customers. You will partner with senior leaders in the organization to develop and execute a portfolio ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day w...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Change Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education We are seeking a proactive and technically skilled Lower Environment Support Engineer to manage and support our pre-production environments. The ideal candidate will have strong communication skills, experience with war room coordination, environment triaging, downtime handling, and a solid understanding of automation and scripting. Should play a key role in envi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utiliz...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day w...

Team Leader in US Healthcare RCM overseeing daily operations, ensuring team targets, quality, and compliance. Guides and supports staff in billing functions. Drives performance, training, & process improvements. TL in papers must. Vacancies: AR, VOB

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they uti...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : NA Minimum 7.5 year of experience is required E...

Roles and Responsibilities Responsible to handle complaints received Regulatory Desk and Senior Management Desk (MD/PNO). Ensure daily closure of complaints as per the predefined target and meet the daily productivity for all business days. To close the complaints with responses within the specified TAT by the unit and case updates needs to be shared with seniors without reminders. To ensure all monetary CAD approvals are raised within TAT. Should make sure follow up responses are sent as per the approved TAT and adherence to 100% compliance to the laid down parameters while responding to customer mails. To ensure customer's requirements correctly understood and to check for opportunities to...

This Position reports to: IS ERP Practice Lead ABAP Your role and responsibilities (Mandatory) In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance. You will be mainly accountable for: Builds IS Security, Risk & Compliance operation activities in cooperation with IS Service Owners and IS Solution Architects Acti...

Position Overview: Element5 is looking for Application Support manager who plays a vital role in facilitating efficient and effective technical and client support services for the organization. This position involves direct, hands-on management of tech and client support activities, collaborating with other internal teams and stakeholders, and ensuring timely resolution of all production issues. The Application Support Manager serves as the direct central point of contact for clients and internal teams on support-related inquiries. He acts as a liaison between clients, technical support staff, CSMs, and other departments. Key Responsibilities: Support Management: Serve as the primary contact...

Role & responsibilities Leading and managing a BPO team. Ensuring operational excellence and meeting service delivery standards. Must have handled the team of at least 15-20 people. Preferred candidate profile Candidates with a notice period of immediate to 1 month or currently serving NP Graduate candidates is a mandate.