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Service Management Lead

Service Management Lead

Accenture

4 - 8 years

9 - 13 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

project management service management change management stakeholder engagement itil networking problem management itil certified itsm incident management service delivery service delivery management it infrastructure sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Service Management Lead
Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :Change Management

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. A typical day involves coordinating various projects through effective contract management and shared service coordination. You will engage with key stakeholders and sponsors to foster strong relationships, ensuring high levels of commitment and alignment with the strategic agenda of the organization. Your role will require you to navigate complex project landscapes, facilitating collaboration among diverse teams to achieve project goals and deliver exceptional service outcomes.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training and development opportunities for team members to enhance their skills and performance.

Monitor project progress and implement corrective actions as necessary to ensure successful delivery.
Professional & Technical
Skills:

Must To Have

Skills:

Proficiency in Change Management.

Good To Have

Skills:

Experience with project management methodologies.

Strong understanding of stakeholder engagement strategies.

Ability to analyze and mitigate risks associated with change initiatives.

Experience in developing and implementing change management plans.
Additional Information:

The candidate should have minimum 5 years of experience in Change Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification15 years full time education

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Service Management Lead