5880 Sla Management Jobs - Page 44

Role Purpose To manage issuances for a channelKey Accountability Driving Issuances withSales TeamIdentifying GAPsin the process and getting it correctedDriving E-KYC andCKYC logins CompetitionBenchmarking and overall process improvement Educational QualificationGraduate & aboveCompetencies (Knowledge& Skills)Well versed with excel Good communication and interpersonal skillsShould have an eye for automating processesand eliminating manual processes

Roles & Responsibilities: ITSM / ITIL Knowledge Ticketing tool (Incident mgmt. and Services Requests flow) SLAs / Priority Network domain knowledge New IT Infra setup IMAC Process Asset Management Team mgmt. VIP / Critical users Calls. VC setup knowledge MIS reporting Vendors follow up and coordination. Internal/External Communication Immediate joiners preferred Interested candidates send resume to naveenkumar.t@inspirisys.com / Whats App to 9600894014

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Roles and Responsibility Analyze and interpret complex data sets to inform learning operations strategies. Develop and implement process improvements to enhance efficiency and effectiveness. Collaborate with cross-functional teams to design and deliver training programs. Monitor and evaluate the success of training initiatives. Identify areas for cost savings and recommend optimizations. Develop and maintain reports to track key performance indicators. Job Requirements Strong understanding of learning operations principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and collaboration skills. ...

TVS SCS Is Expanding in Khopoli. Job Summary: The KAM will be responsible for overseeing the end-to-end logistics and warehouse operations for a key solar industry customer. This includes managing inventory, ensuring on-time delivery, optimizing resource utilization, and maintaining high service levels, while ensuring compliance with safety, quality, and regulatory standards. Key Responsibilities: 1. Operations Management Manage day-to-day warehouse and transportation operations for the solar customer. Ensure timely receipt, storage, dispatch, and installation support (if applicable) of solar modules, inverters, and BOS (Balance of System) components. Coordinate with transporters and interna...

Responsibilities: * Manage team performance & productivity * Ensure compliance with SLAs & KPIs * Lead, coach & develop team members * Drive sales growth through effective leadership * Control shrinkage & attrition rates

Job description Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily perform...

Job Title: Lead Operations (International) Location: Remote (Work From Home) Employment Type: Full-time Shift Duration: 12:30 AM - 9:30 AM IST Working Days: Monday to Friday (Saturday & Sunday Off) Experience Required: 4-8 years About Us NCR Eduservices, a leading provider of educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility. About the Role We are seeking a Lead Operatio...

Role & responsibilities • Act as a liaison between Clients and the G+D team to provide the first level of Client support, coordinating both internally and externally as required • Build and maintain profitable relationships with key Clients; develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance • Liaise with the internal teams such as data generation, production, fulfillment & warehouse to ensure the Client orders are fulfilled as per the agreed SLA • Create Client specific SLAs for every Client and record all the key deliverables for further tracking and delivery • Ensure all the client documents such as agreements, SOP & SLA, are in...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Key Responsibilities Provide Level 1 support for organization and location configuration in Oracle Troubleshoot issues in Receiving and Receipt Accounting workflows Manage and monitor incident tickets for Oracle Inventory Management Perform initial impact assessment of reported issues and route complex ones appropriately Deliver strong support during Month-End and Quarter-End closures Ensure compliance with SLA by managing ticket queues and response times Work on inventory reconciliation, visibility, and accuracy checks Document solutions, root causes, and contribute to knowledge base articles Support period-end activities related to Oracle Inventory and Receipt processes Collaborate with cr...

As an ERP Project Manager at NTT DATA, your role will involve overseeing the ERP support function, including incident, problem, change, and release management. You will coach team members in support processes and activities, identify areas for problem management, and plan for implementation. Additionally, you will lead continuous improvement activities to reduce incidents, identify automation opportunities, and drive innovation. It will be your responsibility to mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs. Ensuring project SLAs, KPIs targets are met, and compliance to SOX process for changes will be crucial. You will also prepare...

As the IT Service Delivery Manager at Coats, your primary responsibility is to ensure effective management of incidents and service requests, guaranteeing seamless delivery and escalation throughout the support organization. You will work closely with the IT Service Management & Operations Director to design process flows for IT services, incident management, and change management globally. Your role involves continuous monitoring and steering of the executing organization to meet business-agreed SLAs for end-user support, incident management, service request management, change management, and continuous improvement, all in alignment with ITIL best practices. **Key Responsibilities:** - Over...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Additionally, you will update your availability in the RAVE system, record, track, and document all queries received, and follow standard processes and procedures to resolve all client queries. Key Responsibilities: - Support the process by managing tra...

As an IT Helpdesk / Support Coordinator at Vikhroli, Mumbai location, your role involves managing service level agreements (SLAs), incident management, resource coordination, documentation, and communication. Your key responsibilities will include: - Calls & SLA Management - Monitor and manage service level agreements (SLAs) related to calls. - Ensure timely response and resolution of customer queries. - Resource Management - Oversee team leave schedules and align resources as per policy. - Coordinate with engineering teams for smooth operational support. - Incident Management - Log, track, and resolve incidents efficiently. - Collaborate with teams to ensure swift and effective resolutions....

Your work at UKG matters. The code you ship, decisions you make, and the care you show to customers all have a real impact. Tens of millions of workers rely on our workforce operating platform to start and end their days, helping them get paid, grow in their careers, and shape the future of their industries. **Key Responsibilities:** - Ensure smooth day-to-day operations of the department. - Manage a team of 7-10 members effectively. - Coach, mentor, or guide the team. - Complete daily production requirements meeting SLAs. - Support automation and transformation projects. - Maintain high accuracy levels. - Communicate service or business issues to leadership and propose solutions. - Foster r...

As an Operations & Systems Management professional in this role, you will be responsible for overseeing various key aspects to ensure efficient project planning, incident & service management, vendor management, compliance, risk management, and process improvement. Your main responsibilities will include: **Role Overview:** You will be managing project planning activities with vendors and different departments, including finalizing project budgets, timelines, and operating plans. Additionally, you will generate a detailed operating plan and implement project management methodologies to track progress effectively. **Key Responsibilities:** - Evaluate and validate the resolution of incidents a...

Roles and Responsibilities Responsible to handle complaints received Regulatory Desk and Senior Management Desk (MD/PNO). Ensure daily closure of complaints as per the predefined target and meet the daily productivity for all business days. To close the complaints with responses within the specified TAT by the unit and case updates needs to be shared with seniors without reminders. To ensure all monetary CAD approvals are raised within TAT. Should make sure follow up responses are sent as per the approved TAT and adherence to 100% compliance to the laid down parameters while responding to customer mails. To ensure customer's requirements correctly understood and to check for opportunities to...

Join us as a Customer Service & Operations Credit Analyst Well look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs Youll be liaising with customers and businesses to accurately collect information in order to solve their queries Youll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, youll be responding to queries from customers promptly and tactfully within our SLAs. Were looking for someone with strong interpersonal skills to listen to our c...

Job Summary: The Team Lead will be responsible for supervising a team of customer service executives handling international voice-based operations. The role involves ensuring service delivery excellence, achieving performance targets, and maintaining a high standard of customer satisfaction through effective team management, process improvement, and coaching. Key Responsibilities: Team Management: Lead, motivate, and manage a team of voice process associates to achieve KPIs (AHT, CSAT, FCR, Quality, and Attendance). Conduct regular team meetings, performance reviews, and one-on-one feedback sessions. Manage team rosters, attendance, and daily operations efficiently. Performance & Quality Mon...

Quintes Global hiring Manager Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Manager-Customer Services (Order Management) Job Summary: The Customer Service Manager (Team Lead) will be responsible for ensuring that customers have a first-class experience while dealing with Organisation. The role requires the incumbent to support the Manager in ensuring that all touchpoints from order enquiry to post order receipt support are addressed tim...

We are looking for a highly motivated and enthusiastic individual to join our team as an Apprentice in F&B Service at the Marriott Hotel. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Assist in preparing and serving food and beverages to guests. Maintain high levels of customer satisfaction and ensure guest complaints are resolved promptly. Collaborate with other departments to ensure seamless service delivery. Participate in inventory management and stock control. Develop knowledge of menu items, ingredients, and preparation methods. Ensure compliance with health and safety regulations and company policies. Job Requirements Ability to work well under pres...

Duties: Project Manager will make sure that tasks are done on time and in the correct way. Responsible to track billable hours Communicate with clients on new requirement understanding and manage escalations. Technical knowledge preferred Manage help desk support. Has to be available till 11 pm IST.

Own the QA governance framework, drive strategic improvements, and ensure QA operations align with business goals of quality, risk reduction, and efficiency. Key Define and implement the QA framework across Order Management Product Fulfilment processes. Own SLA/KPI delivery (Accuracy %, FPY, Error Leakage, RCA Closure). Establish governance cadence with client stakeholders (Adhoc, daily, weekly and Monthly reviews along with RCA). Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies. Drive automation initiatives in QA workflows using Google tools. Lead root cause analysis of systemic errors and oversee Pre...