4881 Sla Management Jobs - Page 44

As a Senior Admin Executive at Prochant India Pvt Ltd in Trivandrum, your role will involve overseeing various administrative functions with a focus on compliance, building infrastructures, and facility management. You will be responsible for ensuring the maintenance, safety, and cleanliness of office premises, managing vendors, coordinating travel arrangements, and handling asset management. Your proactive approach and attention to detail will contribute to creating a safe and efficient work environment. **Roles and Responsibilities:** - Ensure maintenance and upkeep of all facilities, including buildings, equipment, and utilities. - Conduct regular inspections, identify maintenance needs, ...

Job Description: Rippling, based in San Francisco, CA, has received $1.4B+ in funding from renowned investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Recognized as one of America's best startup employers by Forbes, Rippling prioritizes candidate safety with official communication only being sent from @Rippling.com addresses. As the primary operational Point of Contact (POC) for the team, your responsibilities will include managing workflows, ensuring optimal resource allocation, monitoring and enhancing team productivity to meet operational metrics, SLAs, and quality standards consistently, managing escalations and complex issue resolutions by coordinating wi...

You will be a Business Analyst in Master Data Management at Genpact, responsible for managing vendor and customer master data operations. Your key responsibilities will include: - Managing vendor and customer master data by adding, updating, extending, and deactivating records - Highlighting SOP deviations or issues and seeking help from the Lead - Taking ownership of performance against assigned processes and key categories - Ensuring quality, accuracy, and timeliness of all master data records - Collaborating with audit teams, preparing relevant documents, and addressing audit findings - Maintaining SLA compliance and delivery performance - Raising incident tickets for helpdesk support - P...

As a Finance and Accounting Subject Matter Expert with rich experience in Invoice Exception processing at Genpact, your role will involve the following responsibilities: - Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA - Review and validate essentials of valid invoices like supplier details, PO, bank account, invoice #, invoice date, etc. - Maintain a tracker of the exceptions and ensure Invoices/queries are handled based on the exception tracker - Maintain exception logs for process-related exceptions as and when they occur for knowledge retention - Independently perform transactional tasks which support the compliance, planning and execution of a...

Role Overview: As a Mechanical Engineering Fresher joining as a TL Facilities for the store in Agra, your primary responsibility will be to upkeep automated equipments, infrastructure, and resources. You will also be required to adhere to compliances, execute contracts with service providers, and ensure the delivery as per SLA to contribute to overall profitability and achieve company objectives. Coordinating CM & PM activities, reviewing faults, and ensuring timely actions will be crucial in this role. Additionally, you will participate in audits, safety systems establishment, training plans, and vendor performance reviews. Key Responsibilities: - Upkeep automated equipments, infrastructure...

As a Network Administrator at Novac Technology Solutions Private Limited, your role involves overseeing computer network operations, network administration, network security, network design, and team management on a day-to-day basis. You will be responsible for optimizing network performance, capacity, and scalability, ensuring timely major incident resolution, and providing technology and process recommendations based on GAP analysis. Your key responsibilities will include: - Overseeing computer network operations, network administration, network security, and network design - Leading and managing a team to ensure optimal network performance - Designing network architecture in multiple laye...

Job description Greeting from Ienergizer...! Looking for immediate joiner Candidate must have experience in travel process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in travel process, at least 1 year as TL Salary upto 6 LPA Contact:- Vinay HR, 9910155221 Walkin Interviews : Plot no 512-513, Udyog vihar phase-3 , sec-19, Gurgaon , Timing 10am to 4pm

As an experienced Ecommerce Support Manager with 3 years of experience, your role will involve managing Ecommerce Support Programs and overseeing an eCommerce solution used by multiple countries. Your responsibilities will include: - Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards, and metrics - Experience working on the SAP Commerce platform and CMS such as Contentful and AEM - Managing and optimizing e-commerce platforms for high uptime, fast load times, and seamless user experience - Identifying trends to improve operational efficiencies - Managing a team of Offshore Ecommerce Support Analysts - Building in automations where possible - Working with peers an...

You will be responsible for processing the onboarding requests for new customers and performing maintenance tasks for existing customers. It is essential to ensure that proper processes and procedures are followed in accordance with HireRight's legal, contracts, and compliance procedures whenever an account is created or updated. Key Responsibilities: - Perform set up and maintain customer accounts effectively. - Collaborate with internal departments and customers to address account setup requirements and seek assistance or support when needed. - Take ownership of the account setup processes and actively contribute to program improvements. - Troubleshoot setup errors and implement appropriat...

You are being hired for the role of Deputy Manager in Operational Excellence for the Chennai location. Your primary responsibilities will include: - Experience required: 5 to 8 years - Proficiency in Baselining, Benchmarking, Load Balancing, Resource Utilization, Cross Utilization, Business Analysis, SLA revision, etc. - Design, develop, and deploy a Quality Management System (QMS) framework aligned with customer expectations and business requirements. This includes SLA Management, Metric Management, setting targets, post-transition performance evaluation, reporting, sampling techniques, error definition (Critical & Non-Critical), FMEA, etc. - Schedule and manage customer interactions (VoC -...

As an Endpoint Security SME with 8 to 10 years of experience in network security, your role will involve the following key responsibilities: - Manage endpoint security solutions effectively, with proficiency in endpoint security management. - Commission and implement endpoint security solutions, integrating them with various management and authentication authorization tools such as email, AD, IAM, SIEM. - Automate processes using scripting and configuration tools, and manage policies and exceptions. - Conduct packet capture, analysis, and troubleshooting using appropriate tools. - Monitor incident, problem, service request, change, configuration, and capacity management of endpoint security ...

Role Overview: You will be responsible for handling accounting tasks independently, ensuring compliance with specified client processes in terms of Turnaround Time (TAT) and accuracy. Your role will involve reviewing activities, reconciliations, and maintaining relationships with managers, stakeholders, and counterparts. Additionally, you will identify anomalies, errors, and propose process improvements while actively participating in team meetings and demonstrating strong communication skills. Key Responsibilities: - Knowledge of accounting principles, including Journal Entries and Reconciliation such as Inter-Company, SGA, Revenue, Inventory, Fixed Assets, Closing, and Reporting - Excel pr...

Greeting from Navayuga Consultancy Services!!! We're hiring for an Top MNC, Might be interested to apply?? Position: Team Lead - Operations Shift: Rotational Location: Navi Mumbai Experience: 4+yrs Notice: Immediate - 30 days Position Overview The Team Lead/Sr Team Lead is responsible for ensuring adherence to contractual Service Level Agreements (SLAs) and managing the overall workflow within the team. The role requires analyzing existing work practices, systems, and procedures to improve efficiency and effectiveness. The Team Lead will handle all team-related issues, including people management, conflict resolution, and administrative tasks. The candidate must exhibit excellent leadership ...

Assistant Manager - US Healthcare Operations | 5 -8 Years Experience -Visakhapatnam We are looking for a proactive and detail-oriented Assistant Manager with 58 years of experience in Healthcare Operations / BPO / KPO environment . This role is ideal for professionals with strong workflow management, process improvement, and team leadership expertise, looking to contribute to a dynamic healthcare process team. Location Visakhapatnam Future Employer - A top-tier multinational in process management and service delivery Responsibilities Plan and manage workflows to ensure on-time delivery and SLA adherence. Monitor SOPs for compliance, accuracy, and timely updates. Conduct quality checks agains...

As a Manager HR Delivery for Japan HR Shared Services at Fujitsu, your role will be pivotal in enhancing HR service delivery, driving operational excellence, and fostering strategic collaboration with Fujitsu Japan HR stakeholders. You will lead a team of 25+ Japanese bilingual professionals, ensuring high-quality service and operational excellence. Your responsibilities will include: - Serve as the primary liaison for Fujitsu Japan HR team and stakeholders, developing robust relationships and ensuring alignment with client expectations. - Implement advanced performance monitoring systems to ensure SLA adherence and conduct strategic service reviews. - Inspire and mentor team members, foster...

Manage the entire operations of 50+ apartments Ensure overall quality of results Manage operations of apartments. Address complaints, get tasks completed within SLAs Track team activities of people reporting work across team in delivering results

You will be responsible for the following tasks: - Managing a team of Service FSEs, with a minimum of 15-20 members. - Ensuring SLA Management by timely closure of tickets for both Proactive and Reactive Merchant issues, particularly those related to devices. - Handling Material Management processes from the Hub to FSE, including both Forward and Reverse Logistics. - Utilizing Upselling skills to enhance sales opportunities. - Demonstrating strong Analytical and Data Management abilities. - Adopting a Trainer Mindset to facilitate the growth and development of the team. To qualify for this role, you should meet the following criteria: - Possess a strong service background. - Have experience ...

As a Site Supervisor at ToBox Ventures Private Limited, your role is crucial in ensuring the smooth day-to-day operations and maintaining high service levels. You will be responsible for maintaining a healthy relationship with clients and employees, managing vendor relationships, minimizing process deviations, and ensuring delivery SLAs are met to maximize customer satisfaction. Additionally, you will be engaging vendors to enhance their business involvement. Key Responsibilities: - Maintain healthy relationships with clients and employees. - Manage vendor relationships and provide on-the-go training. - Minimize process and system deviations. - Manage delivery SLAs and enhance customer satis...

As a Manager of Networks and Security at Rai, Sonipat, you will be responsible for various activities in a Managed Security Services environment. Your role will involve interfacing with customers and working in a process-oriented environment where you will handle a network infrastructure consisting of Switching from Juniper & Brocade, firewalls from Fortinet & Wi-Fi units from Ruckus. Your primary responsibilities will include: - Managing organization-wide systems and data center operations - Demonstrating expertise in LAN and WAN Management, focusing on Routers, Switches, firewalls (Juniper, Brocade), Wi-Fi (Ruckus) & NMS - Completing at least 1-2 end-to-end networking projects on Juniper/B...

Please share your cv @shikha.nillay@provana.com or whatsapp me at 7578565526.. Please read carefully about roles & responsibilities and skills we required..... R esponsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zo...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...