Operational Manager

As an Operations & Systems Management professional in this role, you will be responsible for overseeing various key aspects to ensure efficient project planning, incident & service management, vendor management, compliance, risk management, and process improvement. Your main responsibilities will include: **Role Overview:** You will be managing project planning activities with vendors and different departments, including finalizing project budgets, timelines, and operating plans. Additionally, you will generate a detailed operating plan and implement project management methodologies to track progress effectively. **Key Responsibilities:** - Evaluate and validate the resolution of incidents and service-level issues. - Enhance incident response and problem resolution processes to minimize service disruptions globally. - Drive the management of critical issues, level 2, and level 3 escalations for swift resolution and quality customer service. - Establish a robust vendor management process from selection to contract negotiations. - Assess vendor performances regularly to ensure adherence to service-level agreements and quality standards. - Ensure compliance with relevant laws, regulations, and company policies. - Assess and mitigate risks associated with digital projects and operations. - Drive continuous improvement within automation teams, facilitating performance measures and best practices. **Qualifications Required:** - Proven experience in project planning and management - Strong understanding of incident and service management processes - Ability to effectively manage vendor relationships and contracts - Knowledge of compliance and risk management in digital operations - Experience in driving process improvement initiatives within automation teams In this role, you will play a crucial part in ensuring operational efficiency, quality customer service, and continuous improvement within the organization's digital operations.,