Operational Manager

Operations Manager

Location: Cochin
Job Type: Full-time, Permanent
Experience Required: Minimum 4 years
Salary: ₹40,000 per month

Job Summary

We are looking for a detail-oriented and proactive Operations Manager with proven experience in managing day-to-day operational activities. The role involves team supervision, service quality monitoring, coordination with internal departments, and ensuring smooth facility operations in line with organizational standards.

Key ResponsibilitiesOperations & Team Management

• Supervise daily operations and coordinate staff schedules, shifts, and responsibilities.
• Ensure smooth execution of operational processes across the facility.
• Monitor performance of therapists, housekeeping, and support staff.

Client Service & Quality Monitoring

• Maintain service quality standards and ensure timely delivery of services.
• Address client concerns and service-related issues in a professional manner.
• Support personalized service coordination for high-priority clients.

Internal Coordination

• Coordinate with doctors regarding scheduling, treatment planning, and patient follow-ups.
• Liaise with the sales team to support bookings, onboarding, and service continuity.
• Ensure proper shift handover for uninterrupted client care.

Inventory, Food & Laundry Coordination

• Oversee stock requisitions and inventory control processes.
• Coordinate with head office logistics for branch stock requirements.
• Monitor inventory usage and report discrepancies when identified.
• Ensure quality standards for treatment materials and consumables.
• Supervise food services, diet schedules, and laundry operations to maintain hygiene standards.

Facility & Hygiene Oversight

• Ensure cleanliness and upkeep of clinical and non-clinical areas.
• Monitor waste management and hygiene practices.
• Conduct regular facility checks and report maintenance requirements.

Reporting & Documentation

• Review daily and weekly operational reports.
• Track service delivery efficiency and client feedback.
• Prepare monthly summary reports for management review.

Training & Compliance

• Support staff training on internal processes, hygiene practices, and service protocols.
• Ensure adherence to company policies and standard operating procedures.
• Assist in performance evaluations and team development initiatives.

Petty Cash Coordination

• Review petty cash requests submitted by the operations team.
• Ensure requests are supported with proper documentation and justification.
• Forward verified requests to the finance team for approval.
• Track usage to ensure transparency and audit compliance.

Workplace Standards

• Maintain professional conduct and respectful communication at all times.
• Follow organizational policies related to workplace behavior and interaction.

Dress Code

• Adhere to prescribed uniform and grooming guidelines.
• Maintain a neat and professional appearance during work hours and official meetings.

Benefits

• Cell phone reimbursement
• Food provided
• Paid sick leave

Job Type: Full-time

Pay: ₹35,317.80 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time

Work Location: In person