4 Performance Measures Jobs

You have 10-13 years of experience in leading projects, providing high-quality solutions to customers, and ensuring efficient completion of project phases. Your responsibilities include developing detailed plans, leading the team in understanding current and future designs, reviewing test plans, and performing integration testing. Additionally, you will ensure knowledge transfer to functional analysts, act as a technical expert, and provide ongoing development to direct reports. Your expertise in domain knowledge, requirement gathering and analysis, platform/technology knowledge, architecture tools and frameworks, architecture concepts and principles, and analytics solution design will be crucial for this role. You should also have familiarity with a wide range of data science/analytics tools and programming languages. In terms of behavioral competencies, you are expected to demonstrate accountability, agility, collaboration, customer focus, communication, driving results, and conflict resolution. You will need to take initiative, adapt to changing environments, work collaboratively, focus on customer needs, communicate effectively, and drive results within the team. Certifications are mandatory for this position.,

Key Responsibilities: Monitor and Evaluate: Assess agent interactions for compliance with quality standards and customer service metrics. Feedback and Coaching: Provide constructive feedback and coaching to agents to improve performance. Quality Reporting: Generate reports on agent performance and identify trends. Training Support: Assist in creating training materials and sessions to improve agent skills. Continuous Improvement: Identify operational improvements and collaborate with managers to implement changes. Compliance: Ensure agents adhere to compliance and data security standards. Key Skills: Proven work experience as a QA, international experience will have the priority In-depth knowledge of performance measures Analytical Skills MS Excel, PowerPoint Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Flexibility to work night shifts as required by the role

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborate to assist innovative companies in reaching their full potential. Our digital and software technology experts provide unique R&D and engineering services across various industries, from autonomous cars to life-saving robots. A career with us offers endless opportunities where you can truly make a difference, with each day presenting new and exciting challenges. MACS (Marketing and Creative Services) at Capgemini is a shared services organization dedicated to providing end-to-end marketing and creative services to marketing, sales, and delivery teams worldwide. With a team of over 200 marketing, creative, and digital professionals based in India and Poland, we are a truly global entity. This role is based in Mumbai or Kolkata and requires 7-9 years of experience. As a part of the global Marketing & Creative Services team (MACS), you will collaborate with marketing teams (both onshore and offshore) to build enterprise data and analytics solutions that result in meaningful KPI dashboards for Capgemini Group. Your responsibilities will include driving BI and Data Analytics solutions aligned with marketing and business objectives, as well as gaining an in-depth understanding of the digital landscape within the organization and among key competitors. Key Responsibilities: - Participate in marketing/campaign briefings, solution architecture building, and design activities - Implement tracking tags using Google Tag Manager to measure web & marketing campaign performance - Develop integrated corporate visualization solutions from multiple data sources to enable insight and decision-making - Create data models and performance measures for scorecard analysis - Conduct ad-hoc analysis and present results effectively - Establish data visualization standards and explore new tools to enhance those standards - Ensure accuracy, completeness, and timeliness of reporting through proactive measures - Conduct exploratory data analysis and data pre-processing to identify patterns and trends Experience/Skills: - Collaborate closely with platforms team, digital & marketing teams - Excellent presentation skills for reports and dashboards Education Qualification: - Bachelor's or Master's/Equivalent degree in Computer Science, Information Systems, or a similar quantitative discipline Skills (Competencies): Capgemini is a global business and technology transformation partner, assisting organizations in transitioning to a digital and sustainable world. With a team of over 340,000 members in more than 50 countries, Capgemini leverages its expertise in AI, cloud, and data to provide end-to-end services and solutions. Trusted by clients for over 55 years, Capgemini delivers tangible impact by unlocking the value of technology to address diverse business needs. The Group reported global revenues of 22.5 billion in 2023.,

The Operations Manager at C1 is responsible for supporting the governance and business operations of the C1 Services Organization. This role involves overseeing Services Practices, Delivery, Finance, and Talent Management, with direct responsibility for governance, business planning, and Practice Reporting. Collaboration with Shared Services teams and Sales teams is essential to achieve C1's goals and objectives. With at least 5 years of experience in Services, Operations, and/or Business Operations Leadership, the ideal candidate should possess a strong background in designing and deploying metrics, KPIs, and performance measures. Experience in developing and implementing annual operational plans across portfolio and services teams is crucial, along with strong analytical capabilities. Familiarity with services and infrastructure solutions such as data center, cloud, enterprise networking, applications solutions, and security is highly desirable. Key responsibilities include driving Services business operations, developing efficient governance processes, managing financial governance, and collaborating with key functions within C1. The Operations Manager will play a vital role in achieving business objectives through strategic leadership, mentorship, and execution bias. C1 offers a comprehensive benefits package including a 401(k) Plan, Medical Coverage, HSA with Employer Contribution, Dental and Vision plans, FSA Plans, Pre-tax Commuter Plans, Paid Parental Leave, and more. The work environment is fast-paced, requiring the ability to handle multiple priorities and demands. This role operates in a professional office environment utilizing standard office equipment. The physical demands of the role may vary, and reasonable accommodations can be made for individuals with disabilities. The job description may evolve over time, with duties, responsibilities, and activities subject to change. The Operations Manager at C1 is expected to perform essential functions as directed by the company. C1 is an Equal Opportunity Employer committed to diversity and inclusion. The company participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify participation, please visit: [E-Verify Participation Poster](https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) To learn about your Right to Work, please visit: [Right to Work Poster](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf),