Operational Manager

Job Title: Operational Manager – ILL Service Delivery

Location: Mayur Vihar, Delhi

Experience Required: Minimum 3 to 5 Years

Budget: ₹4 – 4.5 LPA

About the Role:

We are seeking a highly skilled and detail-oriented Operational Manager to oversee end-to-end ILL (Internet Leased Line) service delivery operations. The ideal candidate should possess a strong understanding of telecom coordination, order management cycles, and cross-functional execution, ensuring seamless project delivery within defined SLAs.

Key Responsibilities:

Manage end-to-end ILL service delivery, from order initiation to final handover.

Coordinate effectively with Business Service Operators (BSOs) such as Airtel, TATA, Vodafone, and others.

Oversee PO-to-Cash and Order-to-Cash cycles, ensuring on-time and error-free execution.

Conduct feasibility checks, manage customer coordination, and review on-site order statuses.

Maintain accurate and up-to-date MIS reports and dashboards for project and delivery tracking.

Ensure strict adherence to delivery SLAs and company quality standards.

Liaise with internal departments (sales, technical, finance, and provisioning) for smooth operations.

Drive process improvement initiatives to enhance service efficiency and customer satisfaction.

Desired Candidate Profile:

Graduate / Postgraduate (Preferred specialization in Telecom, IT, or Operations).

Proven experience in telecom or ISP operations, particularly in ILL delivery and provisioning.

Strong analytical, communication, and cross-functional coordination skills.

Proficiency in MS Excel, MIS, and dashboard reporting tools.

Ability to multitask and deliver results within timelines.

Excellent negotiation and problem-solving abilities.

Why Join Us:

Opportunity to work with one of the leading names in the telecom/ISP domain.

Exposure to large-scale operational management and end-to-end project execution.

A collaborative and performance-driven work culture focused on growth and learning.

Job Types: Full-time, Permanent

Application Question(s):

• Are you qualified with Diploma/Degree in Graduate / Postgraduate (Preferred specialization in Telecom, IT, or Operations) or relevant field?
• are you most comfortable with location Mayur Vihar, Delhi?
• what is your current annual salary / ctc?
• what is your expected annual salary / ctc?
• How many years of Proven experience in Telecom or ISP operations, particularly in ILL delivery and provisioning?

• what is your notice period? (in days)
• How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?

Work Location: In person