480 Problem Resolution Jobs

Key Responsibilities Monitor & support business-critical Mainframe applications in production. Analyze and resolve incidents within defined SLAs; perform root cause analysis. Handle JCL batch jobs, Cobol program investigations, and system ware log analysis. Coordinate with development and infrastructure teams to resolve recurring issues. Perform environment checks, health monitoring, and proactive stability improvements. Create and maintain support documents, SOPs, and knowledge base. Participate in on-call rotation and weekend deployments as required. Use Dynatrace and other monitoring tools for performance troubleshooting. Automate recurring/manual tasks with Unix shell scripts. Required S...

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients. You will focus on second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to or support project work as and when required. Key Responsibilities: - Proactively monitor the work queues - Perform operational tasks to resolve all incidents/requests in a timely manner and w...

Role Overview: You will be an Enterprise client manager in the dynamic job platform business of Job Hai. Your role is vital in supporting key client accounts and ensuring client satisfaction and successful execution of job platform services. A proactive and detail-oriented approach is essential, along with a passion for exceptional customer service and contributing to client growth. Key Responsibilities: - Serve as the primary point of contact for key accounts, addressing inquiries, resolving issues, and ensuring overall client satisfaction. - Collaborate with Enterprise client managers to understand client needs and expectations. - Analyze client performance data, generate regular reports h...

As an Assistant Key Account Manager for our client operating in the healthtech industry, your role involves the following responsibilities: - **Client Relationship Management**: - Build and maintain strong, long-lasting relationships with key clients. - Act as the main point of contact for key accounts, addressing any queries or concerns promptly and effectively. - **Revenue Generation and Account Development**: - Drive revenue growth within key accounts through effective sales strategies and initiatives. - Identify opportunities to upsell or cross-sell products/services to existing clients. - Conceptualize, design and execute on-ground promotional activities to drive brand awareness and eng...

As a Team Lead - Customer Success, you will be responsible for managing and guiding the customer success team in the B2C domain to ensure exceptional customer experiences. Your main duties will include leading and mentoring the team, overseeing customer success strategies, handling problem resolution, providing training and development, collaborating with other teams, and monitoring performance through reporting and analytics. Key Responsibilities: - Lead and manage a team of Customer Success Associates to deliver top-tier customer service consistently. - Set clear performance expectations, provide feedback, and conduct performance reviews. - Foster a positive and high-performance team cultu...

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. By proactively monitoring, identifying, investigating, and resolving technical incidents and problems, you play a crucial role in restoring service to clients. Your primary objective is to review client requests or tickets, apply technical/process knowledge to resolve them within service level agreements, and focus on second-line support for incidents and requests of medium complexity. You may also contribute to project work when required. **Key Responsibilities:** - Proactively monitor the work q...

As a Financial Analyst at Ecolab within the Distributor Finance team in Pune, India, you will play a crucial role in providing financial insights and solutions to help our customers achieve clean water, safe food, abundant energy, and healthy environments. Your responsibilities will include: - Providing month-end reporting to multiple divisions summarizing Distributor Finance activity for processed resales, refunds, and handling fees - Offering progress reporting throughout the month, identifying significant variances to forecast or historical trends and identifying drivers - Administering key monthly controls including inventory trending analysis to validate the accuracy of processing and q...

Role Overview: You will be joining the Legal team responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property. In this role, you will work with the Head of Privacy Governance as a Privacy Specialist, supporting ResMed's mission to enhance the quality of life for patients, customers, and partners. Your primary focus will be on ensuring ResMed's compliance with global privacy requirements, particularly relating to data subject requests, privacy incident management, and privacy notices. Key Responsibilities: - Act as the point of contact for global data subject requests,...

Role Overview: As a Technical Support Specialist at this company, your role revolves around providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your responsibilities include managing transactions, fielding help requests from clients, documenting end user identification information, updating availability, recording queries and resolutions, following standard processes, accessing internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, escalating serious client issues, ensuring product information disclosure, delivering excellent customer service, p...

Role & responsibilities You are Responsible for 1.Basic accounting skills such as billing , credit note etc. 2.Able to understand customer requirements and submit our statement accordingly. 3.Payment follow up with customers. 4.Able to resolve the routine customer queries. 5.Maintain Master files in excel for consolidated submissions and knocking off files. Mandatory Skills : Knowledge of Excel, Solving the queries, Payment follow up with customers. Preferred candidate profile Any

Responsibilities: Act as main client contact, manage communication & relationships. Plan, run & monitor digital campaigns (social, Google Ads, SEO, email) Report performance, handle queries, ensure satisfaction & stay updated to clients. Referral bonus Accessible workspace

Role Overview: As a Technical Support Specialist, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-s...

As a Cash Application Specialist at our company, you will be responsible for the following key responsibilities: - Perform daily activities such as bank account reconciliation, cash application for customer and general ledger accounts - Clarify differences on the postings - Reconcile different forms of postings including credit card postings - Partner with the credit specialist on customer reconciliations and problem resolutions - Create and analyze various reports with regards to the cash application related topics including regular reporting - Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices - Identify improveme...

As an Assistant Manager - Pricing, Bid & Contracts Management, you will play a crucial role in defining and coordinating pricing strategies, rates, policies, and processes to drive profitable revenue growth. Your responsibilities will include analyzing competitor strategies, developing revenue management strategies, and ensuring pricing systems are efficient and profitable. **Key Responsibilities:** - Develop revenue management strategies, policies, guidelines, and procedures. - Conduct competitor analysis to understand market trends and pricing tactics. - Develop pricing strategies to meet business needs and maximize revenue and profit growth. - Define pricing models to expedite the pricing...

Role Overview: You will be a Customer Service Representative and Sr Customer Care Representative at an International BPO in Kanpur. Your main responsibilities will include managing outbound calls to sell products, ensuring customer satisfaction, and enhancing the overall customer experience. Your daily tasks will involve closing leads, processing orders, and maintaining customer records. Key Responsibilities: - Manage outbound calls to sell products - Ensure customer satisfaction and enhance the overall customer experience - Close leads and process orders efficiently - Maintain accurate customer records Qualifications Required: - Excellent skills in Sales, Customer Service, and Customer Supp...

As a Mainframe Systems Programmer, your role involves providing support for ongoing projects related to the installation, testing, and implementation of new operating systems and system software. You will be responsible for maintaining and debugging systems software, coordinating IOGEN work for new MF hardware, researching and evaluating new software and hardware products, and assisting team members with technical questions and problem resolution. Additionally, you will be involved in monitoring and tuning systems software, utilizing functional knowledge of z/OS components and support products such as tape management, scheduling, security, and monitoring systems. Key Responsibilities: - Cons...

As a Back Office Sales Executive, you will be responsible for supporting the sales team in various administrative tasks and ensuring a smooth sales process. Your role will involve interacting with customers, managing data, providing sales support, processing orders, handling administrative duties, and resolving any issues or concerns that may arise. Key Responsibilities: - Customer Interaction: - Respond promptly and professionally to customer inquiries via email, phone, and other communication channels. - Provide product information, pricing details, and support to customers in a courteous manner. - Data Management: - Maintain and update customer databases with accurate and current informat...

As a Radiology Team Leader, your role involves leading and managing a team of Radiology Technicians, ensuring operational excellence, maintaining quality standards, and promoting effective communication within the department and with other hospital departments. Here's a breakdown of your key responsibilities: Role Overview: You will lead, guide, and supervise a team of Radiology Technicians, providing mentorship, conducting performance evaluations, and identifying areas for professional development. Additionally, you will organize and conduct regular in-service training programs for junior technicians on new equipment, advanced imaging techniques, safety protocols, and patient care best prac...

Mashreq Business Banking Job Description Job Description 1 Job Title Assistant Manager Business Banking VRM Department Business Banking Direct Supervisor Area Manager, Business Banking Job Number: 2 Job Purpose Successfully lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) Channel. Assist the management in formulation of business strategy for Neobiz & Micro and to work closely with proposition, finance and investment advisory for successful delivery of the strategy. Manage the team of Business Banking Virtual Relationship Managers Provide effective leadership to the Business Banking Virtual Relationship Managers and service staff via coachin...

Job description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Expertise on the process and able to work with very limited support and guidance from Supervisor. Clarity of thoughts and deep unde...

Role Overview: As a member of the Finance team at SIRVA, you will report to the Manager, Client Accounting. Your main responsibility will be to mentor and lead a team in managing and controlling the timely and accurate resolution of automation defects for customer expense claim processing for multiple global clients. This will involve following set guidelines and utilizing technology effectively. You will ensure that the team strictly adheres to the process using the Digital Policy Solution (DPS) and Rules Engine for claim processing through automation or manual auditing when necessary. Additionally, you will provide support to team members on internal customer inquiries, maintaining high le...

As a Supply Chain Executive at our company in Mohali, you will play a crucial role in managing procurement activities, maintaining optimal inventory levels, coordinating with logistics teams, analyzing supply chain metrics, and ensuring smooth operations within the supply chain. Key Responsibilities: - Handle end-to-end procurement processes, including vendor management and purchase order creation. - Monitor and manage inventory levels to ensure optimal stock availability. - Coordinate with logistics teams to ensure timely delivery and efficient supply chain operations. - Analyze supply chain metrics and provide actionable insights for process improvement. - Build and maintain strong relatio...

Role Overview: You will be responsible for production scheduling, coordinating with various departments, capacity planning, risk assessment, maintaining communication, continuous improvement, adherence to standards, lead time management, collaboration with sales, documentation, problem resolution, and cost control to ensure smooth and efficient production processes. Key Responsibilities: - Develop and maintain a dynamic production schedule to efficiently meet customer demands. - Collaborate closely with procurement, manufacturing, and logistics teams to ensure a seamless workflow and timely delivery. - Evaluate and optimize production capacities, providing recommendations for improvements or...

SUMMARY Service Desk Management Location: Bangalore Exp range: 6 months - 2 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matte...

Role Overview: You will be responsible for leading your team to effectively achieve department objectives. Managing, motivating, and driving team performance to ensure KPIs are met to a high standard will be your key focus. The successful candidate will manage a team of 15 Researchers in Bengaluru, India. Key Responsibilities: - Oversee the management team to ensure production, quality, turnaround time, resource allocation, and problem resolution adhere to established policies and procedures. - Review daily production reports with researchers to assess production goals accurately. - Evaluate employee performance and execute appropriate personnel actions. - Conduct regular 1:1s with researche...