147 Problem Resolution Jobs

As an IT Staffing Sales Executive/Business Development professional, you will leverage your strong sales and business development skills to drive growth within the IT staffing industry in Bengaluru, India. Your primary focus will be on identifying new business opportunities, cultivating client relationships, and achieving sales targets by delivering top-tier IT staffing solutions. Key Responsibilities: - Identify and cultivate new client accounts for IT staffing services, with a particular emphasis on the local market. - Utilize networking, cold calling/email outreach, and existing business connections to generate leads and expand your client base. - Develop innovative strategies to engage new clients and establish a strong presence in key markets. - Act as the main point of contact for client interactions, managing negotiations and resolving any issues that may arise. - Design and implement cross-selling and upselling strategies to maximize IT staffing service offerings. - Create customized presentations and proposals that address the unique needs of each client. To excel in this role, you should possess a minimum of 2-5 years of experience in IT Staffing Sales or Business Development, with a total work experience not exceeding 7 years. It is essential that your most recent experience is specifically in the field of IT Staffing.,

You should have at least 6 years of experience in designing and developing enterprise and/or consumer-facing applications using technologies like JavaScript, Node.js, ReactJS, Angular, SCSS, CSS, and React Native. Additionally, you should have 3+ years of experience in leading teams and taking responsibilities to ensure timely delivery. It is essential to have hands-on experience with both SQL and NoSQL databases, as well as working in a Linux OS environment. Strong debugging and problem-solving skills are crucial for this role. Moreover, you should be proficient in developing responsive web applications and possess excellent communication skills to interact effectively with customers. An eagerness to learn alternative technologies as required is highly valued. Familiarity with the product development lifecycle, including prototyping, hardening, and testing, is also necessary. In terms of additional skills/experience, working knowledge of Python and NoSQL databases like MongoDB and Cassandra is advantageous. Participation in product functional and user experience designs, as well as experience in AI, ML, NLP, and Predictive Analytics domains, is a plus. Familiarity with i18n, the latest UI/UX design trends, and experience with CI/CD, Jenkins, and Nginx would be beneficial for this role.,

You should hold a Bachelor's degree in Physics, Mathematics, Engineering, Metallurgy, or Computer Science, along with an MSc in a relevant field such as Physics, Mathematics, Engineering, Computer Science, Chemistry, or Metallurgy. Additionally, you should possess at least 8 years of experience in Data Science and Analytics delivery. Your expertise should include deep knowledge of machine learning, statistics, optimization, and related fields. Proficiency in programming languages like R and Python is essential, as well as experience with machine learning skills such as Natural Language Processing (NLP) and deep learning techniques. Furthermore, you should have hands-on experience with deep learning frameworks like TensorFlow, Keras, Theano, or PyTorch, and be familiar with working with large datasets, including knowledge of extracting data from cloud platforms and the Hadoop ecosystem. Experience in Data Visualization tools like MS Power BI or Tableau, as well as proficiency in SQL and working with RDBMS for data extraction and management, is required. An understanding of Data Warehouse fundamentals, experience in productionizing Machine Learning models in cloud platforms like Azure, GCP, or AWS, and domain experience in the manufacturing industry would be advantageous. Demonstrated leadership skills in nurturing technical talent, successfully completing complex data science projects, and excellent written and verbal communication are essential. As an AI Expert with a minimum of 10 years of experience, your key responsibilities will include serving as a technical expert, providing guidance in the development and implementation of AI solutions, and collaborating with cross-functional teams to integrate AI technologies into products and services. You will actively participate in Agile methodologies, contribute to PI planning, and support the technical planning of products. Additionally, you will analyze technical requirements, propose AI-based solutions, collaborate with stakeholders to design AI models that meet business objectives, and stay updated on the latest advancements in AI technologies. Your role will involve conducting code reviews, mentoring team members, and driving the adoption of AI technologies across the organization. Strong problem-solving skills, a proactive approach to problem resolution, and the ability to work under tight deadlines without compromising quality are crucial for this role. Overall, you will play a critical role in driving significant impact and value in building and growing the Data Science Centre of Excellence, providing machine learning methodology leadership, and designing various POCs using ML/DL/NLP solutions for enterprise problems. Your ability to learn new technologies and techniques, work in a fast-paced environment, and partner with the business to unlock value through data projects will be key to your success in this position.,

As a Production Drawing Specialist, your primary responsibility will be to develop detailed production drawings for furniture items based on initial designs and specifications. It is crucial to ensure that the drawings you create include all necessary technical details, dimensions, and assembly instructions to guide the manufacturing process effectively. In addition to production drawings, you will also be responsible for generating comprehensive cutting lists that outline the materials needed for production, including dimensions and quantities. Collaborating with suppliers to ensure the availability and suitability of materials listed for the intended designs will be essential to streamline the production process. To optimize material usage, you will utilize software tools such as panel optimization software to create cutting plans that minimize waste and maximize material efficiency. Continuous analysis and improvement of cutting plans based on production feedback and material availability will be key to enhancing production efficiency. Collaboration with design and production teams is a crucial aspect of your role. Working closely with furniture designers and engineers to ensure the feasibility of designs from a production standpoint and effective communication with the production team to convey changes or requirements will be essential for successful project execution. Quality assurance is paramount in this role, requiring you to review production drawings and cutting lists for accuracy and compliance with industry standards and regulations. Conducting periodic audits of production processes to ensure adherence to design specifications and optimize production techniques will be necessary to maintain quality standards. Your proficiency in CAD software will be essential for creating and modifying production drawings. Staying updated with the latest software tools for cutting list generation and optimization will enable you to leverage technology for efficient project execution. Documentation and reporting are vital aspects of the role, as you will be responsible for maintaining organized documentation of production drawings, cutting lists, and project revisions for future reference and compliance. Additionally, preparing reports on material usage, production efficiency, and discrepancies encountered during production will help in monitoring and improving processes. In case of any issues arising during the production process related to design, materials, or cutting optimization, your problem-solving skills will be put to the test. Collaborating with stakeholders to identify solutions and implementing necessary changes promptly will be crucial for ensuring smooth project flow and successful outcomes.,

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to work in different shifts, including 24x7 operations if needed. The Service Delivery Manager (SDM) is responsible for ensuring seamless IT support services for end users, managing service delivery teams, and ensuring compliance with SLAs. The SDM will work closely with stakeholders to drive efficiency, improve service quality, Experience in IT Governance and enhance the overall user experience. Key Responsibilities: Service Delivery & Operations Management: Oversee end-to-end EUS service delivery, including incident management, service requests, and problem resolution. Ensure adherence to ITIL best practices and maintain SLA compliance. Monitor key performance indicators (KPIs) and service metrics to drive continuous improvement. Stakeholder & Customer Management: Act as the primary point of contact for customer escalations and service issues. Conduct regular service review meetings with clients and internal teams. Drive customer satisfaction by addressing concerns and improving service delivery. Team Leadership & Performance Management: Lead and mentor the EUS team, including engineers, support staff, and technicians. Define roles and responsibilities, ensuring optimal resource utilization. Conduct training and upskilling sessions to enhance technical and soft skills. Incident & Problem Management: Ensure timely resolution of critical incidents and minimize business impact. Perform root cause analysis (RCA) for recurring issues and implement corrective actions. Drive proactive measures to prevent service disruptions. Process Improvement & Automation: Identify areas for process optimization and automation. Implement self-service tools and knowledge management initiatives. Collaborate with IT teams to enhance the digital workplace experience. Compliance & Reporting: Ensure compliance with IT security and regulatory requirements. Generate monthly service reports, including SLA performance and improvement plans. Track budget and cost optimization strategies for EUS operations Interested candidates please share you resumes on [HIDDEN TEXT] or contact 7718891340 Show more Show less

We are a fast-growing, excellence-oriented mutual fund distribution and fintech firm with a focus on delivering exceptional solutions to our clients. As we grow our operations catering to domestic/NRI /retail and ultra-HNI clients, we are seeking a focused, detail-oriented, and empathetic Client Relationship Associate to join our team. Who are we Cambridge Wealth is a respected brand in the wealth segment, having won awards from BSE as well as Mutual Fund houses. Our clients include renowned professionals from various industries. To learn more about us, visit www.cambridgewealth.in What you will do: Client onboarding: Facilitate smooth onboarding of new clients, including High Net Worth Individuals (HNIs), Ultra High Net Worth Individuals (Ultra HNIs), and Non-Resident Indians (NRIs), ensuring all necessary documentation and processes are completed efficiently. Relationship Building : Foster strong client relationships through regular communication, addressing inquiries, and sharing investment updates. Portfolio Monitoring : Collaborate with the wealth management team to track portfolio performance, creating reports for clients that showcase growth and opportunities. Problem Resolution : Assist clients in resolving investment-related issues promptly and effectively, ensuring their concerns are addressed. Client transaction and execution: Executing client transactions, ensuring accurate and timely execution of their investment requirements. Data Management: Maintain and manage client data, ensuring confidentiality and accuracy. What are the qualifications you need: Education: Graduation in Finance, Commerce, Management, or Economics preferred. Certifications: NISM VA exam, AMFI certification preferred. Experience: Experience in the Mutual Fund field is an added advantage, with exposure to HNI, Ultra HNI, and NRI client needs. Familiarity with Zoho suites preferred. What would help make you a great fit for the role: Having a Client-centric, empathetic approach: Prioritize the specific needs of HNIs, Ultra HNIs, and NRIs, ensuring personalized and exceptional service. Knowledge of financial products: Familiarity with Mutual Funds, PMS, AIF and other financial products. Communication skills: Excellent verbal communication Experience with Mutual Fund Distribution operations would be a plus. Who you are NOT. This role is not for you if: You have difficulty being attentive to details Are not ownership and responsibility-driven Are not solution-oriented nor comfortable with a startup environment Prefer a slow, structured environment where you are given micro-instructions Want to take it easy and prefer a passive role What you will get: An opportunity to be a core team member with a growth path A fast-growth environment A place where you matter, and are not just a cog in the wheel An encouraging, informal and comfortable working environment Competitive Compensation If you are a proactive, detail-oriented professional with a passion for driving organizational success, we would love to hear from you. Join us in our journey to shape the future of our organization and make a meaningful impact in the industry. Our Hiring Process: You Apply and answer a couple of quick questions [5 min] Online Skills assessment test [60 min] Recruiter screening phone interview [30 min] Technical interview: [30 min - discussion around experience and skills] Founder&aposs interview: [30 min] We make you an offer and proceed for reference and BGV check. Freshers may apply for Trainee positions with a starting salary of Rs.16,000/- pm. Please note that this is a WFO opportunity at our Pune, Prabhat Road office. Show more Show less

As a Travel Consultant at Gyan Rachana Tours and Travels, you will play a crucial role in creating seamless and unforgettable travel experiences for our clients. You will work closely with customers to understand their preferences, provide expert recommendations, and book travel arrangements including flights, accommodations, tours, and activities. Your goal is to ensure that each client's journey is stress-free, exciting, and tailored to their individual needs. Engage with clients to understand their travel needs, preferences, and budgets, offering personalized travel recommendations and solutions. Handle all aspects of booking flights, accommodations, car rentals, tours, and other travel services. Ensure the best possible options and rates for clients. Create customized travel itineraries that include transport, accommodation, and activities, ensuring all logistical details are covered. Offer expert advice on destinations, local customs, weather conditions, visa requirements, and travel insurance. Provide excellent customer service by addressing client concerns and troubleshooting any travel-related issues before, during, or after their trip. Stay informed on travel trends, new destinations, and industry changes to provide clients with the latest information. Promote special deals, packages, and offers to clients, meeting individual sales targets and contributing to the company's growth. Qualifications: - Proven experience in travel consulting or a related field. - Strong knowledge of travel destinations, cultures, and travel-related services. - Excellent communication and customer service skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Proficiency with booking systems, travel software, and Microsoft Office Suite. - Strong attention to detail and organizational skills. - A passion for travel and helping others create amazing experiences. Preferred: - Certification or training in travel and tourism. - Experience with international travel and group bookings. Benefits: - Fixed Timings - Incentives - Cell phone reimbursement - Paid sick time - Performance bonus Job Type: Full-time Location: Panchkula, Haryana (Required) Work Location: In person Application Deadline: 10/04/2025 Expected Start Date: 05/04/2025,

As a Customer Service Representative at EaseMyTrip, your primary responsibility will be to provide exceptional customer service and resolve customer queries efficiently over voice-based phone service. You will be the frontline support for customers across various communication channels such as telecommunication, email, and chat, ensuring that customer requirements are met with a first contact resolution approach. Your duties will include clarifying customer requirements, probing for and confirming understanding of their concerns, and greeting customers in a courteous, friendly, and professional manner following established procedures. It is essential to listen attentively to customer needs and concerns, demonstrating empathy throughout the interaction. You will be expected to confirm customer understanding of the solution provided and offer additional customer education as necessary. Additionally, your role will involve preparing complete and accurate work while updating customer files to ensure a seamless customer service experience. EaseMyTrip is a leading online travel platform in India, offering comprehensive travel solutions that include air tickets from over 400 international and domestic airlines, hotel bookings for a vast selection of hotels in India and abroad, cab booking services with numerous cab operators, bus tickets from a wide range of bus operators, and railway tickets within India's major cities. Join our team at EaseMyTrip and be part of a trusted name in the Indian travel industry, delivering top-notch customer service and contributing to our commitment to providing end-to-end travel solutions to our valued customers.,

As a valued member of our team at Cencora, you play a crucial role in our mission to create healthier futures for people and animals worldwide. Your dedication and leadership are essential in delivering on this purpose, making a significant difference in the center of health. If you are passionate about making a positive impact, we invite you to join our innovative company and contribute to improving lives everywhere. Take the opportunity to apply today and be part of our dynamic team. In this role, reporting directly to the Branch Manager, you will be responsible for providing leadership to the staff and managing the workflow of operations. Your primary duties and responsibilities include: - Delegating shipments by assigning incoming shipments to operations staff - Monitoring outbound flights and prioritizing jobs accordingly - Communicating with operational notes and responding promptly - Providing operational support to other offices/departments - Ensuring the operation and maintenance of facility equipment - Training and mentoring staff on operational procedures - Delegating responsibilities within a given shift - Overseeing compliance with all TSA regulations - Managing cold chain shipments effectively - Maintaining a safe work environment and resolving operational issues - Monitoring shipment notes and processing shipments as required - Reviewing all shipments prior to dispatch for tender - Addressing personnel issues and providing performance feedback - Communicating all issues, problems, concerns, and suggestions with management - Participating in vendor meetings and overseeing special projects - Checking compliance with prescribed quality standards and transport regulations - Verifying compliance with safety regulations and accident prevention measures - Assessing the full capability of the store-room and providing audit assistance as needed The Operations Executive role requires a minimum of 3-5 years of operational experience, a professional demeanor at all times, and a degree equivalent to a Bachelor's degree from an Indian university or its equivalent. Desirable experience in logistics, cold chain management, courier services, or export/import operations is preferred, along with certification in IATA Dangerous Goods Regulations (DGR). To excel in this position, you should demonstrate mastery of operational skills, leadership abilities, cold chain management practices, proficiency in World Courier operating systems, and above-average computer skills, particularly in Excel. Cencora offers a competitive benefits package aligned with local market practices. We are committed to equal employment opportunities and providing reasonable accommodations to individuals with disabilities during the employment process. If you require an accommodation, please contact us to discuss your needs. Join us at Cencora and be part of a diverse and inclusive team dedicated to making a positive impact on global health and well-being.,

As a Team Lead (TL) - Customer Success at Prosperr.io, you will be responsible for managing and guiding our customer success team in the B2C domain. You should have a minimum of 2 years of experience as a Team Lead in customer success, specifically handling a B2C team. Your role will involve leading, mentoring, and motivating the team to ensure the delivery of exceptional customer experiences. Collaboration with cross-functional teams will be essential to guarantee customer satisfaction, retention, and success. Your key responsibilities will include team leadership, where you will lead and manage a team of Customer Success Associates to consistently deliver top-tier customer service. Setting clear performance expectations, providing regular feedback, and fostering a positive, collaborative, and high-performance team culture will be crucial aspects of your role. In terms of customer success strategy, you will oversee customer onboarding, engagement, retention, and renewals within the B2C domain. Driving and executing customer success strategies to enhance customer satisfaction and long-term relationships will be a key focus. Monitoring and improving key performance indicators (KPIs) related to customer success, such as retention rates, will also be part of your responsibilities. As the Team Lead, you will act as an escalation point for complex or high-priority customer issues. Ensuring prompt and professional resolution of customer complaints and concerns, collaborating with other teams when necessary, will be vital. You will provide coaching, training, and ongoing support to team members to enhance their skills, product knowledge, and customer handling capabilities. Identifying opportunities for skill development and driving continuous improvement initiatives will also be important. Additionally, you will work closely with Sales, Product, and operations teams to align customer success efforts with business objectives. Providing actionable customer insights to improve products, services, and overall customer experience will be part of your collaboration efforts. Generating and analyzing customer success reports to track team performance, customer satisfaction, and retention metrics will also be required. Regularly updating senior management on team performance and customer success metrics will be part of your reporting and analytics responsibilities. To excel in this role, you should have a minimum of 2 years of experience as a Team Lead or Supervisor in a Customer Success role within the B2C domain. Proven experience in managing and leading teams to achieve customer success goals is essential. Strong understanding of customer success methodologies and tools used to drive customer satisfaction and retention is required. Excellent communication and interpersonal skills, along with the ability to build strong relationships with customers and team members, are critical. You should be able to handle escalations and resolve complex customer issues efficiently. Experience with CRM software (e.g., Salesforce, HubSpot) and other customer success tools is preferred. Strong problem-solving skills with a customer-first mindset and the ability to work in a fast-paced, dynamic environment while managing multiple priorities are key attributes for this role. If you are passionate about delivering exceptional customer success experiences and possess the leadership skills to drive a team towards achieving their goals, we look forward to hearing from you!,

The role involves managing contract-related activities such as effective communication with internal and external customers, resolving problems and issues efficiently, and collaborating with sales and delivery partners for reporting requirements. It is essential to understand the service offerings for assigned accounts and work with external service partners to support client deliverables. Additionally, the role requires providing support for contract change management and ensuring effective shared mailbox management. Furthermore, the position involves liaising between customers and supply chain/logistics teams, maintaining a positive work atmosphere, and supporting the account team in achieving revenue and margin targets. The candidate will be responsible for developing custom client reporting, driving process improvement initiatives, and analyzing existing processes to identify opportunities for enhancement. Asset management is a crucial aspect of the role, requiring the ownership and management of various systems, ensuring accurate fleet data analysis, and supporting equipment asset management within the account. The candidate will also be accountable for maintaining the integrity of asset databases and providing support for technical deliverables. Additionally, the role involves acting as a subject matter expert on reporting, processes, and technology capabilities. Interested candidates who are immediate joiners can share their resumes with Priyanka Shastri at Priyanka.shastri@hcltech.com.,

As a Customer Assistance representative, you will be responsible for providing prompt and courteous assistance to customers through various communication channels such as phone, email, etc. Your primary duties will include addressing inquiries related to bookings, reservations, schedules, fares, and other transportation-related matters. Your role will also involve investigating and resolving customer issues and complaints in a timely manner. You will collaborate with internal and external departments, such as Carriers and the Warehouse team, to resolve complex issues and ensure customer satisfaction. In terms of Booking Management, you will need to prioritize carrier partners while booking critical and urgent shipments based on customer requirements and agreed terms. Tracking all in-transit shipments will be crucial. You will be required to discuss with carrier SPOCs for delivery alignments, follow-up on pending requests for priority closure, and provide accurate information regarding shipment status, TAT, in-route challenges, solutions, and any other relevant details to assist customers in making informed decisions. Additionally, you will be responsible for sending daily reports of undelivered shipments to customers and discussing each case to conclude. You will also prepare Monthly customer Service Performance Reports (SPRs) and discuss them with customers to understand challenges and identify key areas of improvement. Maintaining accurate records of customer interactions, inquiries, and resolutions on email and customer trackers will be part of your daily tasks. You will also need to coordinate with consignees to understand challenges for undelivered shipments and take corrective measures. Identifying and resolving logistics-related issues, such as shipping delays and transportation disruptions, will be essential. You will investigate the root causes of problems and implement corrective actions to prevent recurrence. To qualify for this role, you should have a full-time Post-Graduate/MBA from a Top IIM, along with 0-2 years of experience in logistics management, preferably in a similar role. Proficiency in Hindi and English with strong verbal and written communication skills is required. Knowledge of Hindi and Malayalam languages will be considered an added advantage. The ideal candidate should possess the ability to generate accurate MIS reports, analyze data to drive informed decisions, and have strong problem-solving skills to resolve client queries effectively. You should also be capable of working independently and collaboratively in a fast-paced environment.,

As a Senior zOS System Programmer with 8+ years of experience, you will be responsible for providing premium zOS system programming support and services to mainframe clients. Your main tasks will include mainframe zOS system administration, tuning, and working with vendor personnel to resolve zOS problems in a timely manner. Key Areas of Focus for this Role: - Fulfill customer service requests related to mainframe zOS operating systems and products promptly. - Provide primary support for reported problems related to zOS and its software products. - Support customers on a 24 x 7 x 365 basis across multiple time zones. - Assist in customer migration services related to zOS and OEM software products. - Communicate the status of issues to customers and management during the resolution process. - Maintain documentation of issue cause, action, and resolution in the designated tracking system. - Assist in the migration of newly acquired customers to address technical hurdles efficiently. - Successfully execute tasks associated with customers" disaster recovery plans in cooperation with technical teams. - Assist other mainframe teams as required to support clients. - Adhere to a schedule that efficiently manages resources and allows timely implementations. - Follow ITSM change control procedures. Required Qualifications: - Bachelor's degree or equivalent work experience. - 8+ years of experience in zOS systems programming support. - Thorough understanding of mainframe operating system principles and subsystem components. - Experience in building new zOS environments and configuring them in parallel sysplex environments. - Proficiency in JES2/JES3 Architecture, components, and customization. - Ability to work independently and take responsibility for zOS system recovery. - Experience with system monitoring software for problem determination, especially for performance issues. - Ability to review, tune, and advise on new versions of zOS for client benefit. - Knowledge of software management best practices, disaster recovery, security, and utilization. - Ability to evaluate change requests and troubleshoot production database issues. - Bonus: System programming knowledge of multiple Mainframe Database Management Systems. Other Qualifications: - Self-motivated and able to work independently. - Strong analytical skills for quick problem determination and root cause isolation. - Demonstrated ability to respond effectively to support requests from multiple clients. - Ability to multitask and work under pressure. - Excellent communication skills (written, verbal, and presentations). - Experience in installation, upgrade, and customization of zOS System & related ISV software products. - SMPE Knowledge and experience.,

As a Domino Administrator with 8 to 13 years of experience, you will be responsible for a range of tasks including monitoring and reporting, advanced and basic troubleshooting, backup and disaster recovery, server management and optimization, advanced security and compliance, database administration, mail system management, infrastructure and integration, root cause analysis and problem resolution, as well as system architecture and design. You will play a key role in ensuring the smooth operation of Domino servers and related systems, implementing best practices for security and compliance, and contributing to the overall efficiency and effectiveness of the organization's IT infrastructure. Your expertise in these areas will be crucial in maintaining the stability and performance of the systems under your care, as well as in identifying and addressing any issues that may arise.,

As a Customer Relationship Manager (CRM) at Magic Windows in Ahmedabad, Gujarat, you will play a crucial role in enhancing customer interactions and supporting our business objectives. Your excellent communication skills and basic Excel knowledge will be key in optimizing our customer support and relationship management strategies. Your responsibilities will include providing outstanding customer support through various channels like phone, email, and chat to address inquiries and effectively resolve issues. You will also be tasked with developing and maintaining strong relationships with clients, understanding their needs, and enhancing their experience with our products such as aluminum doors, windows, and glass railings. Utilizing basic Excel functions, you will manage customer data, track interactions, and generate reports for analysis and decision-making. Gathering and analyzing customer feedback to identify areas for improvement and collaborating closely with sales and production teams for seamless communication and service delivery will also be part of your role. Additionally, you will maintain accurate records of customer interactions and transactions in our CRM system and troubleshoot customer issues, escalating to relevant departments when necessary. To excel in this role, a Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Previous experience in customer service or as a customer executive in a CRM role is advantageous. Exceptional verbal and written communication skills, basic proficiency in Microsoft Excel, and a customer-oriented mindset are essential. Strong problem-solving abilities, organizational skills, and the ability to work independently in a fast-paced environment will also be beneficial. If you are looking to join a dynamic team and contribute to the success of Magic Windows, apply now and be a part of our customer-centric journey in Ahmedabad.,

You will be responsible for overseeing and directing the activities of multiple campaigns within the BFSI/Healthcare domain as a Senior Operations Manager at a global leading BPO Service and digital solution provider based in Gurugram. Reporting to the Director, you will be leading a team of Operations Managers, Team Leaders, and Staff to ensure the successful execution of operations. Your role will involve maintaining regular communication with various company departments, campaign team leaders, and senior management. You will be tasked with monitoring operations staffing, providing excellent client service, resolving problems, and ensuring compliance with established policies and procedures. Additionally, you will play a key role in developing and implementing individual and team goals to drive operational excellence. The ideal candidate for this position will have a minimum of 10 years of experience in international BPO Operations and Management, with a strong background in handling large teams and achieving measurable results. You should have a proven track record of managing at least 300 FTEs and possess rich exposure to the BFSI/Healthcare domain. Proficiency in MS Office and Google applications, excellent communication skills, and the ability to work in a 24*7 shift environment are essential requirements for this role. As part of the selection process, you can expect discussions with the Director of TA, country head, VP/Director, and HR to assess your suitability for this challenging and rewarding opportunity. Join our client's dynamic and innovative team to contribute to the success of some of the world's most innovative brands and be a part of a company that values diversity and strives to create a great workplace for all employees.,

The role aims to provide efficient technical support to the process and address client issues either directly or by escalating them promptly to meet process SLAs. You will be responsible for managing transactions according to quality standards, handling incoming help requests from clients courteously via phone and email, and documenting relevant end user information and problem details. Updating your availability in the RAVE system to ensure process productivity and recording all queries, steps taken for problem-solving, and resolutions achieved are also key responsibilities. You will need to follow standard procedures to resolve client queries within the defined SLAs, leverage internal knowledge bases and resources for effective problem resolution, and familiarize yourself with product details to enhance client interaction. Analyzing call logs to identify trends, updating self-help documents for customers, and escalating critical client issues to the Team leader when necessary are vital tasks. Ensuring customers are provided with all necessary product information and disclosures before and after their queries are essential to avoid legal challenges. Your role also involves delivering exceptional customer service by diagnosing and troubleshooting client queries, guiding users through solutions, and assisting them in navigating product menus. Maintaining records of customer queries, processing incoming calls and emails accurately, and offering alternative solutions to retain customers are important aspects of the role. Effective communication of ideas and making scheduled call backs to customers to gather feedback and ensure compliance with SLAs are also part of your responsibilities. To maintain superior customer service levels, you will undertake product trainings to stay updated on features, changes, and updates, participate in self-learning opportunities, and collaborate with team leaders to enhance training themes and learning issues. Monitoring and improving performance parameters such as cases resolved per day, compliance with quality standards, productivity, and customer feedback will be crucial for operational excellence and client satisfaction.,

About the Opportunity: ???? As a Visa Specialist at The Experience Co. , you&aposll be the architect behind the seamless international travel experiences we promise. This role demands a strong understanding or a deep curiosity to learn about the visa application process, and the ability to work with embassies and visa centers like VFS and BLS. Youre not just handling documents; youre ensuring that our community of travelers can explore the globe without barriers. Type: Full-time Location: Bangalore Compensation: Competitive + Incentives Joining Date: Immediate / Within 30 days Work Timings: Mon-Sat, 10am - 6pm Role: Visa Specialist Who Were Looking For: This role is open to both freshers and experienced professionals . While prior experience with visa centers and embassies is a plus, were equally excited about individuals who bring curiosity, high attention to detail, and a proactive attitude to the table. We&aposre looking for someone who: Is meticulously detail-oriented , especially when it comes to document handling and submission processes. Is eager to learn and keeps themselves updated with international travel regulations and country-specific visa policies. Is a strong communicator , confident in explaining complex requirements to travelers and in coordinating with external and internal stakeholders. Has a structured approach to follow-ups , ensuring timely reminders to customers about missing documents, submission appointments, and next steps. Collaborates efficiently with cross-functional teams for any updates or changes in customers travel or visa plans. Is a natural researcher who doesnt stop until theyve found accurate, updated information. Takes ownership and pride in ensuring every application is handled with care and professionalism. We believe in hiring smart, responsible, and driven people , regardless of experience level. Whats in it for you A chance to be part of a visionary company that&aposs redefining the travel experience. A critical role that directly shapes travelers journeys. Opportunity to work in a dynamic, creative environment that values strategic thinking, growth, and exceptional service. Your Responsibilities: Visa Application Management: Oversee and perfect the entire visa application process, ensuring accuracy and timeliness. Detailed Documentation Handling: Carefully manage all required documentation, reviewing every submission with a detailed eye and ensuring nothing is missed. Customer Follow-ups: Proactively follow up with travelers to collect documents, provide timely updates, and track submission timelines. Embassy and Visa Center Liaison: Serve as the primary point of contact for embassies and visa centers, ensuring smooth processing and communication. Cross-Team Coordination: Work closely with internal teams (travel, ops, customer support) to stay aligned on visa statuses and ensure smooth handoffs. Traveler Consultation: Provide travelers with detailed guidance and personalized support throughout their visa application process. Regulatory Monitoring: Stay informed about and communicate any changes in visa policies or requirements. Problem Resolution: Address and resolve any issues that arise during the visa application process with speed and professionalism. Travel Logistics Optimization: Collaborate with travel agents and service providers to ensure seamless experiences for our travelers. About The Experience Co. The Experience Co is Travel Rethought. We design journeys & interventions for creators, doers & influencers that make things happen. Our projects are attended by entrepreneurs, professionals & creators from Art, VR, Music, Design, Tech, Films, Photography, Food, Events and more. Show more Show less

Position Overview: As a Corporate Travel Desk Executive, you will be an integral part of the travel management team, responsible for assisting in the coordination and execution of corporate travel arrangements for our organization. Your role will involve working closely with employees, travel suppliers, and team members to ensure smooth travel experiences while adhering to company policies and budget constraints. Key Responsibilities: Travel Coordination: Assist employees with travel requests, including booking flights, accommodations, transportation, and other travel related services. Collaborate with travel agencies, airlines, hotels, and other vendors to secure reservations and services as needed. Communicate travel itineraries, confirmations, and changes to employees in a timely manner. Booking and Reservation: Utilize travel management so ware and booking platforms to create and manage travel itineraries. Ensure accuracy in booking details, including dates, times, traveller information, and preferences. Policy Compliance: Familiarize yourself with the company's travel policies and guidelines and ensure that all travel arrangements adhere to these standards. Assist employees in understanding and adhering to travel policies and procedures. Expense Management: Monitor travel-related expenses to ensure alignment with approved budgets and cost-control measures. Review expense reports, receipts, and invoices to verify accuracy and compliance. Communication: Maintain clear and professional communication with employees, travel suppliers, and other relevant stakeholders. Address inquiries, concerns, and requests related to travel arrangements promptly and effectively. Documentation and Reporting: Maintain organized records of travel bookings, confirmations, changes, and cancellations. Prepare and provide regular reports on travel expenses, trends, and booking statistics. Problem Resolution: Assist in resolving any travel-related issues or disruptions, such as flight delays, cancellations, or changes to itineraries. Collaborate with relevant parties to find suitable solutions and minimize inconvenience for travellers. Customer Service: Provide exceptional customer service to employees by offering travel solutions, information, and assistance in a professional manner. Qualifications and Requirements: Bachelors degree in ITA, Business Administration, or a related field (or equivalent experience). Previous experience (5+ years) in travel coordination or related roles, preferably within a corporate environment. Proficiency in using travel booking platforms, Microsoft Office Suite, and communication tools. Strong organizational skills and attention to detail to manage multiple travel arrangements accurately. Excellent communication and interpersonal skills to interact with employees, vendors, and team members. Basic understanding of travel industry trends, travel suppliers, and booking processes. Ability to prioritize tasks, meet deadlines, and handle urgent travel requests effectively. Problem-solving abilities to address travel-related challenges and concerns. Familiarity with travel regulations, compliance considerations, and data protection guidelines. Budgeted CTC: Up to 8 Lakhs per annum Office Location: Mumbai Note: This job description is intended to outline the general responsibilities and qualifications of the Corporate Travel Desk Executive role. It is not an exhaustive list of all tasks, duties, and responsibilities that may be required. The role's responsibilities and expectations may evolve over me to meet the changing needs of the organization. To apply, email your resume to - qcnaukri7@gmail.com Contact: Deepti Soni +91-22-40697716 / MOBILE : 9820401276 Thanks & Regards Deepti Soni HR Executive Quotient Consultancy

You are a highly skilled ServiceNow CSM Senior with a proven track record of delivering successful ServiceNow projects, focusing on Customer Service Management (CSM). Your responsibilities include leading the implementation and customization of ServiceNow CSM solutions, providing technical guidance to junior team members, and ensuring the successful translation of business requirements into technical solutions within the ServiceNow platform. Additionally, you will be involved in platform development, integration development, customization and configuration, ServiceNow administration, platform upgrades and patching, quality assurance and testing, documentation, problem resolution, continuous improvement, collaboration and communication, mentorship, and leadership. In this role, you will analyze business requirements, develop and customize ServiceNow applications, modules, and components, design and maintain integrations between ServiceNow and other enterprise systems, configure and customize ServiceNow modules and applications, administer and maintain ServiceNow instances, plan and execute platform upgrades, perform thorough testing of developed solutions, create technical documentation, troubleshoot and resolve technical issues, stay updated with ServiceNow platform updates, collaborate with stakeholders, and provide mentorship to junior developers. To be successful in this position, you should have at least 5 years of experience with ServiceNow CSM, including implementation, customization, and administration. You should also have a strong understanding of the ServiceNow platform architecture and data model, technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages, excellent communication skills, the ability to collaborate effectively with customers and cross-functional teams, ServiceNow certifications in CSM and ITSM (strongly preferred), experience with Agile development methodologies, and a Bachelor's degree in Computer Science engineering or certification in related fields.,

You will be joining Cache Labs as a Junior Client Success Manager, where you will play a vital role in ensuring that our clients achieve their desired outcomes by using our products/services. This role requires individuals who are enthusiastic about customer satisfaction, possess excellent communication skills, and are eager to advance their careers in a client-facing position. As a Junior CSM, you will collaborate closely with clients to comprehend their needs, offer customized solutions, and guarantee the smooth adoption and continuous utilization of our offerings. Your responsibilities will include: Client Onboarding: - Assisting in the onboarding process for new clients to set them up for success. - Conducting training sessions to educate clients on product features and best practices. - Creating and maintaining onboarding materials and documentation. Relationship Management: - Establishing and sustaining strong, long-term relationships with clients. - Serving as the primary point of contact for a portfolio of clients, addressing their inquiries and concerns promptly. - Scheduling regular check-ins to monitor client satisfaction and pinpoint areas for enhancement. Client Advocacy: - Advocating for client needs within the company to ensure their feedback is acknowledged and acted upon. - Collaborating with internal teams (e.g., Sales, Product, Support) to address client issues and enhance their experience. - Providing clients with updates on product enhancements and new features. Performance Monitoring: - Tracking client usage and engagement metrics to identify trends and potential issues. - Analyzing client data to offer insights and recommendations for maximizing the value they receive from our products/services. - Preparing and presenting performance reports to clients and internal stakeholders. Problem Resolution: - Identifying, troubleshooting, and resolving client issues in a timely and effective manner. - Escalating complex problems to senior team members or other departments as required. - Ensuring follow-through on issues until resolution and maintaining clear communication with clients throughout the process. Retention and Growth: - Working to diminish client churn and promote retention through proactive engagement and support. - Identifying opportunities for upselling and cross-selling additional products/services. - Assisting in the renewal process by providing clients with the necessary information and support. To be successful in this role, you should have a Bachelor's degree in Business, Marketing, Communications, or a related field, along with 1-2 years of experience in a customer-facing role, preferably in client success, account management, or customer support. Excellent communication and interpersonal skills, strong problem-solving abilities, familiarity with CRM software and customer success platforms, ability to manage multiple clients and projects simultaneously, high level of empathy, and a client-first mindset are essential qualities for this position. Additionally, a basic understanding of the industry and the company's products/services will be beneficial.,

You will be joining our financial services team as a Customer Service Representative, where your dedication and attention to detail will be valued. The ideal candidate for this role will possess a solid customer service background along with a basic understanding of financial products and services. Your primary responsibility will be to provide exceptional support to our clients, ensuring their needs are met efficiently and effectively. Your main responsibilities will include: Customer Support: - Responding to customer inquiries via phone, email, and chat promptly and professionally. - Providing accurate information about financial products and services. Problem Resolution: - Addressing customer complaints and concerns to deliver effective solutions and ensure customer satisfaction. - Following up with customers to ensure their issues are fully resolved and collecting feedback. Account Management: - Assisting customers with account inquiries, transactions, and updates. - Guiding customers through the application process for loans, credit cards, and other financial products. Documentation: - Maintaining precise records of customer interactions and transactions in the CRM system. - Preparing and sending necessary documentation to customers as needed. Compliance: - Ensuring compliance with industry regulations and company policies during customer interactions. - Staying updated on new financial products, services, and regulations. Qualifications: - A Bachelor's degree in Finance, Business, or a related field is preferred. - Minimum of 2 years of customer service experience, preferably in the financial industry. - Strong communication and interpersonal skills. - Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously. - Proficiency in using CRM software and Microsoft Office Suite. If you meet these qualifications and are ready to contribute your expertise to our team, we look forward to receiving your application.,

The Testing Specialist will collaborate closely with the Business and Delivery teams to implement the test strategy and fulfill identified business requirements, ensuring the delivery of business value. With 8 to 10 years of experience in Quality Assurance and ETL testing, you will lead the Quality Engineering and Assurance (QEA) team, responsible for ensuring the quality and reliability of software and data products within the Databricks environment. Your responsibilities will include developing and overseeing the quality assurance strategy and test planning for Databricks" products and solutions. You should possess a good understanding of efficient data pipelines utilizing Azure Databricks and its native services such as Azure Data Factory, Azure Synapse Analytics, Azure SQL Database, and Azure Blob Storage. Continuous assessment and enhancement of quality assurance processes and methodologies will be crucial to improve the efficiency and effectiveness of the QA team. You will drive the automation of testing processes, including the development and maintenance of test scripts and frameworks, and manage the entire testing lifecycle from test case creation to defect tracking and reporting. Collaboration with development and product management teams is essential to ensure software releases meet quality standards and are delivered on time. You will establish and monitor key quality metrics and performance indicators to gain insights into the quality of Databricks" products. Working with cross-functional teams, including development, data engineering, and data science, will be necessary to embed quality into all stages of product development. You will be responsible for ensuring that Databricks" products comply with security and compliance standards, conducting security testing as needed, and overseeing the identification and resolution of software defects by collaborating closely with development teams. Maintaining detailed documentation of testing processes, test cases, and results will also be part of your role. Qualifications: - Bachelor's or Master's degree in computer science, software engineering, or a related field. - Extensive experience in quality engineering, software testing, and quality assurance, with a proven track record of leadership and management. - Strong knowledge of software testing methodologies, test automation tools, and quality assurance best practices. - Experience with big data technologies, data processing, and analytics platforms relevant to Databricks. - Strong leadership and communication skills to collaborate effectively with diverse teams and stakeholders. - Familiarity with Databricks" platform and related technologies is often preferred. - Experience with cloud platforms like AWS, Azure Cloud may be beneficial. - Knowledge of data governance, security, and compliance standards.,

As a Talent Acquisition Lead, you will be responsible for overseeing a small core team of specialists and managing the daily workload to support business operations. In this role, you will be involved in workload management and allocation, process adherence, quality assurance, people management (attract, develop, engage, and retain), problem resolution, quality oversight, and reporting and performance evaluation. Your primary responsibility will be to ensure effective management of all assigned tasks within defined Service Level Agreements (SLAs) and ensure equitable distribution of workload among team members. You will provide encouragement to team members, communicate team goals, identify training needs, and facilitate skill development. Additionally, you will guide team members in adhering to Standard Operating Procedures (SOPs) and process documents, maintain process integrity, and deliver high-quality outputs. You will also assist in Talent Acquisition processes and onboarding of new team members, ensuring they are equipped with the necessary skills and knowledge. Addressing team member queries, resolving issues, monitoring work for quality and adherence to guidelines, and conducting regular team meetings to disseminate best practices, set expectations, and foster team collaboration will be part of your responsibilities. Furthermore, you will generate detailed reports on team performance, mission-related objectives, and deadlines to facilitate informed decision-making. It is essential to handle all information confidentially and accurately, in compliance with organizational policies, processes, and legal requirements. You will act as the secondary point of contact for escalated customer issues or priorities, ensuring effective communication and timely resolution. As a key leader, you will cascade functional messaging and strategy to the team and drive continuous improvement among the talent acquisition function. Qualifications: - Degree level qualification Knowledge, Skills, and Experience: - Experience recruiting for global multinational companies - Oil & Gas / Energy experience is desirable, but not essential - Prior experience of mentoring or coaching others in best practice approach and operational delivery - Strong presentation skills and proven ability to negotiate and influence leadership internally and externally - Experience of delivering high volume and complex recruitment campaigns - Experience of presenting solutions to customers and working in partnership to deliver to agreed customer requirements - Experience of working with Business Development (tenders and proposals) to enable forward planning and enhance delivery Personal attributes: - Exceptional communication skills are paramount for success - Demonstrated strong organizational skills and ability to collaborate effectively within both local and regional teams - Commitment to providing outstanding customer service - Meticulous diligence is imperative for the role's success - Proficiency in influencing others to achieve optimal outcomes - Exceptional facilitation skills and adeptness in negotiation techniques,

The IT Business Senior Analyst is responsible for bridging the gap between business users and technologists by effectively exchanging information in a clear and concise manner. This role involves collaborating with the Technology team to facilitate communication and understanding between the two parties. The primary goal of this position is to actively contribute to the ongoing exploration of business performance and metrics to drive strategic business planning. Key Responsibilities: - Define systems scope and objectives for complex projects and facilitate communication between business leaders and IT - Collaborate with users and clients to address intricate system issues through comprehensive evaluation of business processes and industry standards, recommending suitable solutions - Support system change processes from requirements to implementation while providing valuable input based on data analysis - Assist business clients in determining system functional specifications and deliver user and operational support - Identify and communicate risks and impacts, considering the implications of technology application on the current business environment - Provide guidance to new or junior analysts, working together as a team to achieve business objectives, and perform additional duties as assigned - Operate with a degree of independence and exercise judgement and autonomy in decision-making - Act as Subject Matter Expert (SME) for senior stakeholders and team members - Evaluate risks prudently when making business decisions, ensuring compliance with laws, regulations, and ethical standards Qualifications: - 5-8 years of relevant experience - Proficiency in data analysis using intermediate/advanced Microsoft Office Suite skills - Strong interpersonal, data analysis, and management skills with the ability to prioritize effectively - Excellent written and verbal communication skills - Demonstrated ability to manage multiple tasks, build relationships, and take initiative - Proven self-motivation and ability to learn new tasks quickly - Capable of working under pressure to meet deadlines with meticulous attention to detail Education: - Bachelor's degree or equivalent experience The BA Analyst is responsible for facilitating communication between business users and technologists, ensuring a seamless exchange of information in alignment with the Technology team. Additional Responsibilities: - Familiarity with Flexcube V7, loan transactions, processing, and lending applications - Proficiency in testing, troubleshooting, and problem resolution - Provide lending SME knowledge and support to development resources and users - Experience in test design, test data preparation, and test case execution - Ability to analyze customers" ecosystem, map business processes, and resolve queries related to commercial lending banking concepts - Coordinate testing activities and develop test plans/cases with QA and Business Owners - Manage deliverables and timelines for team initiatives - Strong communication skills, problem-solving ability, and attention to detail This job description offers an overview of the responsibilities involved. Other duties may be assigned as needed.,