Hiring SAP HCM Consultant !! Job Location- Noida Sector 125 (Work from Office) Exp Range- 3yrs-7 yrs Well versed with configuration of SAP HR module, including OM, PA, Indian Payroll and Time Management Must have done atleast 2 end to end implementation. Operational Experience in running payroll for Indian Clients would be an added advantage Primary Job Responsibilities: Willingness to work on Project and/or Support environment. Must have minimum 2 Implementation and one or two roll out/support projects experience. Should be trained on SAP HR module and Certification in SAP HCM/HR is advantage. Good to have SAP Success Factor knowledge. Should be well versed with HR Functional Modules PA (Personnel Administration), OM (Organizational Management), PTM (Personnel Time Management like Configuration of Time Schedules, absences, quota, time rules), Payroll and Employee Master Data. Good knowledge on Schemas, functions, operations Payroll posting Configuration and Integration with third party software is mus t. Have knowledge of Cross module integration, Should be able to write the complex FS based on the client requirement, have worked on user exits/Badi/enhancements. Should be a team player and have good Communication skills. Interested candidates can share their resume at sunandal@quintesglobal.com with their Current CTC, Exp CTC, NP
Hiring Manager Sales & Business Development (GCC Services) Location: Delhi / Bangalore / Hyderabad Experience: 6-10 years About Quintes Global Quintes Global partners with leading enterprises to transform their Global Capability Centers (GCCs) and Business Services operations into strategic growth engines. Our offerings span setup advisory, transformation, digital operations, workforce enablement, and ROI-led tech integration delivered through proprietary frameworks and a powerful partner ecosystem. Role Overview We are seeking a high-energy, self-driven Manager Sales & Business Development to lead our business development and pre-sales initiatives for the GCC and enterprise services vertical. This role is pivotal in expanding our client base, shaping value propositions, and converting opportunities into long-term partnerships. Key Responsibilities Lead Business Development for GCC Services: Identify, engage, and convert potential clients (GCCs, GBS, enterprise shared services) across verticals. Manage End-to-End Sales Lifecycle: From lead qualification, proposal development, RFP responses, solutioning discussions to contract closure. Drive Pre-Sales and Solutioning: Collaborate with delivery, consulting, and tech partners to design custom solutions aligned to client needs. Own Pipeline Growth: Build and manage a strong funnel through outreach, referrals, events, and partnership channels. Develop Client-Centric Messaging: Translate complex service offerings into clear, value-driven propositions aligned to client goals. Track Market Trends: Stay updated on GCC market dynamics, digital transformation, outsourcing models, and industry shifts. Contribute to GTM Strategy: Provide market intelligence to shape offerings, pricing, positioning, and marketing campaigns. Desired Profile 6-10 years of experience in sales, business development, or pre-sales in the GCC, IT services, consulting, or business services ecosystem. Strong understanding of GCC/GBS models, offshoring, shared services, and digital transformation. Exposure to enterprise sales or CXO-level conversations with global clients. Ability to work cross-functionally with delivery, technology, and consulting teams. Demonstrated ability to build client relationships and close complex, consultative deals. Excellent communication, proposal writing, and presentation skills. Entrepreneurial mindset with a strong drive to build and scale business. Interested candidates can share their resume at sunandal@quintesglobal.com with their current CTC, Exp CTC & NP
We are hiring Senior Executive/Assistant Manager- O2C !! Location- Chennai Exp required- 5yrs - 14yrs Role Summary: The candidate will support end-to-end deal processing , RO (Release Order) auditing , and collection accounting , while coordinating closely with internal teams (Sales, Collections, Finance) to ensure smooth execution and compliance. Key Responsibilities: 1. Deal Entry and RO Audit: Manage new deal approvals, conversions, and extensions in BMS (Business Management System). Audit Release Orders (ROs) across all channels for accuracy and compliance in BMS. Coordinate with sales support teams across Chennai, Hyderabad, and Kerala zones for seamless deal processing. 2. Collection Accounting and Deposits: Deposit due date cheques on a daily basis. Exchange cheques with the collection team as per daily activities. Receive and record advance/PDC (Post-Dated Cheques) from the collection team on a daily basis. Resolve queries related to reconciliation, collection entries, TDS booking, and adjustments by coordinating with the collection team. Track and follow up on deals and ROs for RTGS (real-time gross settlement) received on a daily basis, in coordination with sales and support teams. Liaise with the Head Office finance team for internal coordination and issue resolution. Nature of Role: Location Support-Based: Focused on South India zones (Chennai, Hyderabad, Kerala). Cross-Functional: Interfacing between Sales, Finance, and Collections teams. Operational & Analytical: Ensures the integrity of financial transactions and timely execution of deals. Interested candidates can share their resume at sunandal@quintesglobal.com with current CTC, Exp CTC & NP
We are hiring Associate Talent Acquisition !! Job Location- Noida Sec 125 Work from office only Responsibilities Work closely with Hiring Managers to develop position profiles and to understand overall needs and requirements. (Description, timing, job expectations, etc) Create a comprehensive job description based on specifications to present to candidates and post to job boards and internal gateways. Work and develop appropriate sourcing strategies for each role. End-to-end involvement in the recruitment process Using applicant tracking technology and innovative recruiting tools, review and select candidates to move forward from the slate presented by sourcing efforts, and determine and instruct the next course of action. Develop and manage strong consultative relationships with hiring managers and candidates. Solicit and document hiring manager and candidate feedback throughout the interview process. Disposition of all candidates personally contacted in the recruiting cycle (phone screen or higher manager interview). Manage the recruiting process to meet hiring goals through effective resource management and the effective use of tracking systems through recruitment dashboards. Consistently meet the performance metrics as defined by the Management Provide reporting and regular status updates to the Management Solicit referrals from potential talent and internal employees/recent hires. Coordinate and implement college recruitment initiative Mange new hire onboarding activities. Interested candidates can walkin for the interview.
Hiring SAP HCM Consultant !! Job Location- Noida Sector 125 (Work from Office) Exp Range- 3yrs-7 yrs Well versed with configuration of SAP HR module, including OM, PA, Indian Payroll and Time Management Must have done atleast 2 end to end implementation. Operational Experience in running payroll for Indian Clients would be an added advantage Primary Job Responsibilities: Willingness to work on Project and/or Support environment. Must have minimum 2 Implementation and one or two roll out/support projects experience. Should be trained on SAP HR module and Certification in SAP HCM/HR is advantage. Good to have SAP Success Factor knowledge. Should be well versed with HR Functional Modules PA (Personnel Administration), OM (Organizational Management), PTM (Personnel Time Management like Configuration of Time Schedules, absences, quota, time rules), Payroll and Employee Master Data. Good knowledge on Schemas, functions, operations Payroll posting Configuration and Integration with third party software is mus t. Have knowledge of Cross module integration, Should be able to write the complex FS based on the client requirement, have worked on user exits/Badi/enhancements. Should be a team player and have good Communication skills. Interested candidates can share their resume at sunandal@quintesglobal.com with their Current CTC, Exp CTC, NP
Quintes Global hiring for Senior Process Associate Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Senior Process Associate Customer Services (Order Management) Job Summary: The Customer Service(Order Management) Associate will be responsible for ensuring that customer orders are serviced efficiently from initial enquiry on pricing/availability, order entry, inventory allocation, associated paperwork, through to final invoicing and (any) query resolution The role requires the incumbent to support the Team Lead in ensuring that all touchpoints from order enquiry to post order receipt support are addressed timely and to the customers satisfaction. The Customer Service Associate will be required to timely process the orders, and work in a cross functional environment, as per requirements. The incumbent will also support any new offshoring / expansion of roles that may result from future business needs. Key Responsibilities: Proven experience in Shared Services or BPO operations Knowledge/ exposure to manufacturing setup and preferably related industry domain Customer/ BU understanding and Responsiveness to Business Changes and requirements Ability to provide accurate data and influence recipients in relation to analysis and decisions Ability to drive documentation of operating procedures and implement process improvements Effective communication and problem solving skills Ability to plan and effectively deploy resources to maximise utilisation. Overall exposure to computers, ERP, internal business applications. Proficiency in using reporting tools. Knowledge of compliance requirements Interested candidate can share their resume at sunandal@quintesglobal.com with their current ctc, exp ctc & NP.
Hiring Accounts Payable Associate !! Location- Pune Hinjewadi Shift 12 Noon to 9.30 PM (Work from Office) Min Qualification-B.com Required skills 1. 3-6 years of experience in Accounts payable invoice processing 2. Expert in processing PO & Non PO invoices, 2 Way, 3 Way matching in invoice processing 3. Experience in UK invoice processing candidates will be preferable 4. Handling vendor exceptions in invoice processing 5. Handling vendor queries (Vendor Help desk) 6. Knowledge of vendor line items in SAP 7. Experienced in SAP for invoice processing 8. Experience in OCR activities ( Verification ) 9. Fluent in English communication Interested candidates can share their resume at sunandal@quintesglobal.com with current CTC, Exp CTC & NP
Quintes global hiring Software Engineer !! Exp Required- 3-6 yrs Job Location- Noida Sec-125 (5 Days work from office) Primary Job Responsibilities: Design, develop, and maintain scalable software applications using Java. Collaborate with product management and other stakeholders to gather requirements and define software specifications. Write clean, efficient, and well-documented code, adhering to best practices and coding standards. Optimize and maintain MySQL databases, ensuring data integrity and performance. Develop dynamic web applications using JavaScript, JSP, and XML technologies. Troubleshoot, debug, and resolve software defects and issues in a timely manner. Participate in code reviews to ensure high code quality and share knowledge with team members. Stay updated on industry trends and emerging technologies to drive continuous improvement. Desired Experience: Minimum of 3 years of professional experience in software development, with a strong focus on Java, Javascript, JSPs. Should have experience on Workflow Platforms: iBPS, OmniDocs, OmniScan Proficiency in MySQL, with experience in database design and optimization. Webservices SOAP & REST Strong problem-solving skills and the ability to work independently and collaboratively. Interested candidate can share their resume at sunandal@quintesglobal.com with their current CTC, Exp CTC & NP
Hiring SAP SD Consultant_Immediate Joiner!! Job Location : Noida Sector 125 (Work from Office) SAP SD CONSULTANT 2-5 years and experience in Solution Design, Configuration, Implementation and Support of SAP SD Module in ECC 6.0. Primary Job Responsibilities: Willingness to work on Project and/or Support environment. Must have minimum 1 Implementation and one roll out/support projects experience. Working experience in O2C complete cycle/GST/VAT/Consignment/Contract/Pricing Procedures/ e-Invoice/CIN/Credit Management process is must. Working closely with our customer to deliver, maintain and troubleshoot and enhance SAP functionality. Should be able to independently analyse and handle process discussions with the business users. Able to analyse the requirements & provide solutions, and have configuration knowledge in designing SAP solutions in the SD. Should be able to write the complex FS based on the client requirement, have worked on user exits/Badi/enhancements. Should be a team player and have good Communication skills. Interested candidates can share their resume at sunandal@quintesglobal.com with their current CTC. Exp CTC & NP.
Quintes Global is Hiring SAP ABAP Consultant. We are India's fastest growing brand recognized by Asia one Magazine & URS Media, broadcast partner ET NOW and Great place to work certified organisation. Need immediate joiner only. Its a work from office 5 days a week. Job Location- Noida Sec 125 Exp Required : 4yrs to 8yrs. Primary Job Responsibilities: Minimum 4-8 years of experience in SAP ABAP. Must have worked for SAP core modules (FICO/SD/MMHR). At least 1-3 Implementations in SAP (Technical Implementations) along with support experience. Knowledge of integration with other applications is must. Have worked on SAP PI/PO and WF. Utilize ABAP Debugging, SAP Code inspector & other SAP standard tools for development. Conducting unit, integration, and release testing to validate functionality. Ability to translate business processes & functional specifications to technology solutions. Excellent communication skills. Commit to deliver quality and have a thorough approach. Technical /Functional Competencies: Experience of 2 End to End Implementation / support Project. Core module Knowledge: FICO/SD/MM/HR Any other Additional Skills/Certifications: SAP ABAP Certification Proficient in MS Excel, power point & MS word Interested candidate can share resume at sunandal@quintesgloabl.com with their current CTC, Exp CTC & NP.
We are hiring Associate Talent Acquisition !! Job Location- Noida Sec 125 Work from office only Responsibilities Work closely with Hiring Managers to develop position profiles and to understand overall needs and requirements. (Description, timing, job expectations, etc) Create a comprehensive job description based on specifications to present to candidates and post to job boards and internal gateways. Work and develop appropriate sourcing strategies for each role. End-to-end involvement in the recruitment process Using applicant tracking technology and innovative recruiting tools, review and select candidates to move forward from the slate presented by sourcing efforts, and determine and instruct the next course of action. Develop and manage strong consultative relationships with hiring managers and candidates. Solicit and document hiring manager and candidate feedback throughout the interview process. Disposition of all candidates personally contacted in the recruiting cycle (phone screen or higher manager interview). Manage the recruiting process to meet hiring goals through effective resource management and the effective use of tracking systems through recruitment dashboards. Consistently meet the performance metrics as defined by the Management Provide reporting and regular status updates to the Management Solicit referrals from potential talent and internal employees/recent hires. Coordinate and implement college recruitment initiative Mange new hire onboarding activities. Interested candidates can walkin for the interview.
Hiring SAP MM Consultant !! Job Location- Noida Sec 125 (Work from Office, 5days week) 3-8 years of experience in Configuration, Implementation and Support of SAP MM Module in ECC 6.0. Need Immediate joiner for this role. Primary Job Responsibilities : Willingness to work on Project and/or Support environment. With experience in integration of SAP MM processes with other modules. Must have minimum 1 implementation and 1 roll out/support projects experience. Should have worked on GST/STO/P2P/Release Strategy etc. Good skills in configuring and support for all procurement process. Working closely with our customer to deliver, maintain and troubleshoot and enhance SAP functionality. Should be able to independently analyse and handle process discussions with the business users. Able to analyse the requirements & provide solutions, and have configuration knowledge in designing SAP solutions in the MM Should be a team player and have good Communication skills Interested candidate can share their resume at sunandal@quintesglobal.com with their current CTC, Exp CTC & NP
Hiring: HR Associate | 2-4 Years Experience | Noida (Sector 125) Job Location: Noida, Sector 125 (Work from Office 5 Days a Week) Experience: 24 Years Employment Type: Full Time CTC: 3 to 4.5 LPA Job Description: We are looking for a dynamic and detail-oriented HR Associate to join our growing team. The role will comprise 70% HR Operations and 30% Recruitment responsibilities . Key Responsibilities: HR Operations (70%) Manage preboarding, onboarding, and offboarding processes, including documentation, system updates, and presentations. Conduct exit interviews and share insights with management. Prepare and update team rosters on relevant portals. Handle ID card issuance and coordinate with the Admin team for joining kits. Maintain and update employee files regularly. Respond to employee queries and support employee relations activities. Keep the community portal updated with relevant employee and HR data. Coordinate and organize social events , including Fun Fridays, birthday celebrations, festivals, and townhalls. Recruitment Support (30%) Assist the Talent Acquisition team in hiring for IT & Non-IT roles . Screen resumes, schedule interviews, and support end-to-end recruitment tasks. Desired Candidate Profile: 2-4 years of hands-on experience in HR Operations and Recruitment . Proficient in HRMS/HRIS systems and working knowledge of HR MIS reports . Familiarity with employee engagement practices and event coordination. Working knowledge of creative tools like Canva or PosterMyWall . Excellent communication, coordination, and interpersonal skills. Candidate who can join immediately/within 15 days.
Quintes Global hiring for Assistant Manager/Manager Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Assistant Manager Customer Services (Order Management) Job Summary: The Customer Service Team Lead will be responsible for ensuring that customers have a first-class experience while dealing with Organisation. The role requires the incumbent to support the Manager in ensuring that all touchpoints from order enquiry to post order receipt support are addressed timely and to the customers satisfaction. Team Lead is accountable for ensuring that customer orders are serviced efficiently from initial enquiry on pricing/availability, order entry, inventory allocation, associated paperwork, through to final invoicing and (any) query resolution The Customer Service Team Lead will be required to work in a cross functional environment requiring engagement with functions such as In Field Sales, Planning, Order Management, Internal Commercial, Logistics and Finance functions. The incumbent will also support any new offshoring / expansion of roles that may result from future business needs. The primary goal of this role is to ensure that suppliers and customers have an enriching and satisfying experience when dealing with Quintes. Customers should have an overall satisfying experience, thereby enabling true supplier customer relationship to build and partner. Performance Requirements Lead the Customer Service Associates Be a team player and participate in joint project(s) execution Demonstrate leadership maturity to ensure stakeholder management internal / external Be a self-starter, set goals for completion of work for effective delivery to Customers Be Proactive & Engaging Align work execution in line with Business priorities and client requirements Deepen functional and System related skills/knowledge as relevant to deliverables Deliver as per set goals and commitments to Leadership/ Customers Interested candidate can share their resume at sunandal@quintesglobal.com with their current ctc, exp ctc & NP.
Quintes Global hiring for Team Lead Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Team Lead-Customer Services (Order Management) Job Summary: The Customer Service Team Lead will be responsible for ensuring that customers have a first-class experience while dealing with Organisation. The role requires the incumbent to support the Manager in ensuring that all touchpoints from order enquiry to post order receipt support are addressed timely and to the customers satisfaction. Team Lead is accountable for ensuring that customer orders are serviced efficiently from initial enquiry on pricing/availability, order entry, inventory allocation, associated paperwork, through to final invoicing and (any) query resolution The Customer Service Team Lead will be required to work in a cross functional environment requiring engagement with functions such as In Field Sales, Planning, Order Management, Internal Commercial, Logistics and Finance functions. The incumbent will also support any new offshoring / expansion of roles that may result from future business needs. The primary goal of this role is to ensure that suppliers and customers have an enriching and satisfying experience when dealing with Quintes. Customers should have an overall satisfying experience, thereby enabling true supplier customer relationship to build and partner. Performance Requirements Lead the Customer Service Associates Be a team player and participate in joint project(s) execution Demonstrate leadership maturity to ensure stakeholder management internal / external Be a self-starter, set goals for completion of work for effective delivery to Customers Be Proactive & Engaging Align work execution in line with Business priorities and client requirements Deepen functional and System related skills/knowledge as relevant to deliverables Deliver as per set goals and commitments to Leadership/ Customers Note- Candidate should have experience in people management (Team Leading) Interested candidate can share their resume at sunandal@quintesglobal.com with their current ctc, exp ctc & NP.
We are hiring Sr. Executive Finance & Accounts !! Job Location- Noida Sec 125 (Work from office) Exp -3-8 yrs Qualification- B.com with CA Inter/CMA Inter Key Responsibilities Ensure compliance with GST, including filing of returns. Handle end-to-end accounting activities , including: Provisions & Accruals Depreciation Accounting Month-End Closing & Reporting Prepaid Expenses Accounting Accounts Payable (AP) & Accounts Receivable (AR) Balance Sheet & Ledger Reconciliations Support statutory audits and internal audits with accurate documentation. Assist in process improvements and implementation of best practices in accounting and compliance. Collaborate with cross-functional teams to ensure timely closure of financial activities. Key Skills & Competencies Strong knowledge of GST and Indian accounting standards. Excellent understanding of provisions, accruals, depreciation, reconciliations, AP & AR . Go-getter attitude with the ability to work under pressure and meet deadlines. Quick learner with a proactive approach. Should have worked on SAP Strong analytical and problem-solving skills. Interested candidates can share their resume at sunandal@quintesglobal.com with their current CTC, Exp CTC & NP.
Hiring SAP MM Consultant !! Job Location- Noida Sec 125 (Work from Office, 5days week) 4-8 years of experience in Configuration, Implementation and Support of SAP MM Module in ECC 6.0. Need Immediate joiner for this role. Primary Job Responsibilities : Willingness to work on Project and/or Support environment. With experience in integration of SAP MM processes with other modules. Must have minimum 1 implementation and 1 roll out/support projects experience. Should have worked on GST/STO/P2P/Release Strategy etc. Good skills in configuring and support for all procurement process. Working closely with our customer to deliver, maintain and troubleshoot and enhance SAP functionality. Should be able to independently analyse and handle process discussions with the business users. Able to analyse the requirements & provide solutions, and have configuration knowledge in designing SAP solutions in the MM Should be a team player and have good Communication skills Interested candidate can share their resume at sunandal@quintesglobal.com with their current CTC, Exp CTC & NP
Quintes Global hiring Qualified Chartered Accountant for Financial Controller role !! Location: Pune Work Timing: 11:30 AM 8:30 PM IST (or 12:30 PM 9:30 PM IST during DST) Job Description We are looking for a qualified Chartered Accountant (CA) with 3 to 7 years of post-qualification experience. Key Responsibilities Manage end-to-end Record-to-Report (R2R) processes, ensuring compliance with corporate and statutory requirements. Review and validate financial entries, reconciliations, and month-end/quarter-end closing activities. Prepare and analyse financial statements and reports. Collaborate with internal stakeholders across geographies for financial reporting and process improvements. Lead and mentor a small team, providing technical guidance and performance feedback. Ensure timely and accurate submissions to management and auditors. Support continuous improvement initiatives , driving efficiency and accuracy in financial operations. Candidate Requirements Chartered Accountant (CA) with 3 to 7 years of post-qualification experience . Strong technical knowledge in accounting, compliance, and reporting . Industry experience in Steel / Manufacturing sector preferred. Proven team handling / people management experience. Strong analytical, problem-solving, and process improvement skills. Excellent communication skills fluent in English (written and spoken) . Flexibility to work in late shifts. Interested candidates can share their resume at sunandal@quintesglobal.com with current CTC, Exp CTC & NP.
Hiring Industrial Controlling Support (Cluster Support Role) Job Location- Pune Hinjewadi Qualification- CA qualified Exp-4-9 yrs Shift- 11.30 AM to 8.30 PM The Industrial Controlling Support is the preferred Business partner of the Client's European Cluster Industrial Controlling team during closing, reporting cycle & for ad hoc analysis and Q&A. Further he/she is also responsible for the Budget & Forecasting process for the steel manufacturing site including Human Resources controlling activity. The Controller always strives for uniform ways of working, identifying the improvement areas and maximises automation of administrative works. KEY RESPONSIBILITIES Coordination of data collection and preparation of Hot rolled coil outlook (monthly Flash, quarterly Forecast and yearly Budget) • Input data collection from Cluster & Segment central team • Business plan filling & full run until Hot Rolled Coil • Preliminary checks • Data collection and preparation of Cost bridges Coordination of data collection and preparation of CO2 + energy cost outlook (monthly Flash, quarterly Forecast and yearly Budget) • Collect inputs on consumptions, tariffs, CO2 emissions, etc • Filling of data systems and cubes • Base CO2 reporting Coordination of data collection and preparation of HR and fixed cost outlook (monthly Flash, quarterly Forecast and yearly Budget ) • Collect inputs on staff evolution, staff cost evolution, repair and maintenance costs, etc • Filling of data systems and cubes • Base HR and fixed cost reporting • Data collection and preparation of HR/fixed cost bridges KPI Data Collection & Upload • Upload various databases: Fast (Segment reporting tool)/ GCB (Global Cost Benchmarking database)/ QURE (local process management tool) / PPM (project reporting tool, etc • Maintain local databases Preparation of various management reporting • Cost Meeting Reporting: Collect data for + prepare report files per department • CO2 Actual reporting: data collection, filling of data systems and cubes and preparation of reporting • Energy Actual reporting: data collection, filling of data systems and cubes and preparation of reporting Subcontracting FTE (Actual + Outlook ) • Input data collection • Calculation • Preliminary checks • Preparation of reporting Spend outlook preparation • Collect inputs (subcontracting, demurrage, energy, etc) • Calculation • Preliminary checks • Preparation of reporting Preparation of supporting documentation for internal/external audits • Preparation of monthly/quarterly Sox control: HRC gap analysis, Staff costs review, etc • Prepare supporting documentation for audits and regulatory reporting needs Support business controllers in Gent Lig e • Ad hoc questions, Meetings • Support Antidumping Questions • On demand Interested candidates can share their resume at sunandal@quintesglobal.com with current CTC, Exp CTC & NP
We are hiring Helpdesk Manager !! Location- Noida Sec-125 (Work from office) Role Overview: Primary Job Responsibilities: Manage a team of 12-15 FTEs for different processes and sub processes of Shared services. Timely and First Time Right resolution for support tickets / incidents. ~50% to be acted by team, and remaining needs coordination with different process teams. Monitor and maintain the Quality as well as TAT. Follow up with different parties involved. Continuous process improvement, mentoring team members Periodic Reporting for internal and external reviews on Volumes / Quality / TAT / Output per FTE etc. Nice to have: 2. Experience of any BPM / ERP tool 3. Experience in client facing role, preferably in a shared service environment managing multiple clients Must Have: Hands on experience in any ITSM incident management tool. Working knowledge of different Master Data in SAP Team handling capability Reporting and presentation skills on PowerPoint & excel for dashboard and data management. Behavioral Competencies: Solution oriented, collaborative Person who provides guidance, instruction, and direction to a group of individuals (the team) for the purpose of achieving the results Interested candidates can share their resume at sunandal@quinteglobal.com with current CTC, Exp CTC & NP.
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