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Quintes Global Pvt Ltd
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Hiring Help Desk Manager

Hiring Help Desk Manager

Quintes Global Pvt Ltd

7 - 12 years

8 - 11 Lacs

noida gurugram delhi / ncr

Posted:2 weeks ago| Platform:

Apply

Skills Required

ticketing tools incident management itsm helpdesk management master data

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring Helpdesk Manager !!

Location- Noida Sec-125 (Work from office)

Role Overview:

Primary Job Responsibilities:

Manage a team of 12-15 FTEs for different processes and sub processes of Shared services.
Timely and First Time Right resolution for support tickets / incidents. ~50% to be acted by team, and remaining needs coordination with different process teams.
Monitor and maintain the Quality as well as TAT. Follow up with different parties involved.
Continuous process improvement, mentoring team members
Periodic Reporting for internal and external reviews on Volumes / Quality / TAT / Output per FTE etc.

Nice to have:

2.

3. Must Have:

Hands on experience in any ITSM incident management tool.
Working knowledge of different Master Data in SAP
Team handling capability
Reporting and presentation skills on PowerPoint & excel for dashboard and data management.

Behavioral Competencies:

Solution oriented, collaborative
Person who provides guidance, instruction, and direction to a group of individuals (the team) for the purpose of achieving the results

Interested candidates can share their resume at sunandal@quinteglobal.com with current CTC, Exp CTC & NP.

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