Technical Support Engineer

Key Responsibilities:

• Provide first-level technical support and troubleshooting for IT-related issues.
  
• Manage and resolve service requests and incidents efficiently.
  
• Assist in the administration and support of Microsoft services and applications.
  
• Support networking issues and cloud-based services.
  
• Collaborate with other IT teams to ensure seamless resolution of issues.
  
• Maintain detailed documentation of service desk activities and resolutions.
  
• Communicate effectively with clients and stakeholders to provide status updates and gather necessary information.

Qualifications:

• Recent graduate with a degree in Computer Science, Information Technology, or a related field.
  
• Strong communication skills, both verbal and written.
  
• Basic understanding of Microsoft administration.
  
• Knowledge of networking principles and cloud technologies.
  
• Strong problem-solving skills and the ability to think analytically.
  
• Eagerness to learn and adapt to new technologies and processes.
  
• Ability to work well in a team-oriented environment.

We Offer:

• Competitive salary and benefits package.
  
• Mentorship and training programs to support your professional growth.
  
• A dynamic and collaborative work environment.
  
• Opportunities for career advancement within the company.
  
• Exposure to a wide range of technologies and IT practices.