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Jobs in bengaluru
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Dover Corporation
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Technical Support Engineer

Technical Support Engineer

Dover Corporation

2 - 5 years

|

8 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

wireless ticketing networking pumps stock exchange support services customer support customer service customer engagement operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is a customer-facing position that supports the company s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.

Your Key Responsibilities:

Actively participates in support of incoming calls
Continuously demonstrates a truly empathetic concern for customer issues
Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
Quickly identifies escalations and creates expectation alignment with customers
Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
Primary stakeholder to ensure our customers receive prompt support.

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Dover Corporation

Manufacturing

Downers Grove

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