Jr. Executive Customer Relations

Role & responsibilities

• Act as a liaison between Clients and the G+D team to provide the first level of Client support, coordinating both internally and externally as required

• Build and maintain profitable relationships with key Clients; develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

• Liaise with the internal teams such as data generation, production, fulfillment & warehouse to ensure the Client orders are fulfilled as per the agreed SLA

• Create Client specific SLAs for every Client and record all the key deliverables for further tracking and delivery

• Ensure all the client documents such as agreements, SOP & SLA, are in place before commencing the volume production

• Be a part of project implementation along with the project team to set up the Client production environment

• Help Clients manage scheme approval formalities from Visa, Master & Rupay, etc. in strict accordance with the requirements of security control production and shipment

• Manage the change management system effectively, assign and track for proper implementation, test and confirm back to Clients

• Act as a first-level Client support for incident reporting and incident management within Client Services

• Ensure the periodical MIS is defined with the respective clients and is published on time and as per the agreed SLA

• Properly and closely monitor the inventory on raw materials (both Client-supplied and G+Dprocured) to ensure the sufficient materials are always available for the continuous running of production

• Create sales orders in System (SAP) which enables the production jobs and invoicing subsequently

• Ensure the invoices are done and couriered to the Clients for the services rendered according to the agreed billing period

• Conduct weekly inventory analysis to ensure the non-moving stocks are highlighted to clients and necessary action is taken to liquidate such non-moving stocks