4881 Sla Management Jobs - Page 41

Reliance Mutual Fund Pvt Ltd is looking for Deputy Manager - AIF Operations to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the development and implement...

Your Role Techno-functional in Java/.Net Scrum Master certified (PMP preferred) Strong in Agile delivery, budgeting, risk & stakeholder management Familiar with MS Project , Excel , JIRA , ServiceNow

Your Role Oversight of the daily workflow and management of the AML TM L1 analysts Monitoring of alert queues and ensuring required prioritization and allocations across the team Ensure standard processes, role and responsibilities of the AML team while meeting / exceeding SLAs/KPIs across quality and throughput Support consistent hiring and performance management practices for a team of ~10-15 Analyze and review quality & productivity trends and reports feedback to internal & client leadership Deliver projects on time, on budget, with exceptional quality under tight deadlines & minimal supervision Act as a subject matter resource on AML TM policies and procedures for the team specific to th...

Experience in process re-engineering and change management.Evaluate current processes in the organization. Recommend changes, assist, and motivate them in implementing the changes mentioned. Required Candidate profile Visiting client premises and branches.Interacting with their employees and training them whenever needed. Basic knowledge of various departments and operations of different companies.

Role & responsibilities: Job Shift: 1st, 2nd & 3rd Job title: Shift Engineer -3rd party payroll (ciel HR) Job Review: You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: * Manage and maintain electromechanical / utilities services at the site with the help of technician team. * Prepare and implement planned preventive maintenance (PPM). * Conduct inspections at site regularly to check for...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and workforce productivity. Key Responsibilities Forecasting & Capacity Planning Develop and maintain medium to long-term forecasts based on volume, seasonality, business growth, and other demand drivers. Validate historical data and trends, adjust assumptions as needed. Plan capacity to meet Service Level Agreements (SLAs) and business needs...

Good communication skills, negotiation skills and coordination skills. Understanding/Knowledge of affordable loan products preferable Micro LAP, Small ticket LAP, Affordable LAP Etc. Identify potential customers in the micro and small business sector who require loans against their property. Actively pursue new business opportunities and customer leads to drive loan disbursements. Ensure excellent customer service which includes query resolution of the customer, completion of the task within the given TAT, after sales service, complaint handling and customer retention.

As Manager HR Delivery for Japan HR Shared Services at Pune, India, your role is crucial in enhancing HR service delivery, operational excellence, and strategic collaboration with Fujitsu Japan HR stakeholders. Your exceptional leadership, client relationship management skills, and ability to drive continuous improvements will be instrumental in this global HR shared services environment. Key Responsibilities: - Serve as the primary liaison for Fujitsu Japan HR team and stakeholders, building trust-based relationships and aligning with client expectations. - Lead HR service delivery for a team of 25+ Japanese bilingual professionals, ensuring high-quality service and operational excellence. ...

Role Overview: You should have around 6+ years of SAP experience in the design, configuration, testing, debugging, delivery, and support of SAP Automotive processes. Your role will involve a thorough understanding and working knowledge of the integration between SD, MM, VMS, WTY, and DBM. You must possess very strong negotiation and conversational skills to liaise with all levels of the customer. Additionally, you will be responsible for configuring DBM related customizations independently and should have knowledge of document types, Item Types, Item Categories, Split Management, and Order Splits. Understanding the automotive dealership repair order process from customer gate-in to gate-out ...

As an APM Terminals team member in Fulfillment & Logistics Operations Execution, you will be responsible for managing and executing inventory, warehouse, and fulfillment activities. Your key responsibilities will include: - Maintaining customer SLA's for outbound and inbound processes - Ensuring inventory hygiene and conducting daily cycle counts - Managing productivity effectively - Tracking shipments in a timely manner - Leading a team of at least 8-10 associates If you require any adjustments during the application and hiring process, we are here to support you. Please reach out to us at accommodationrequests@maersk.com for any special assistance or accommodations needed to navigate our w...

As a Results-oriented leader responsible for managing end-to-end after-sales service operations, your focus will be on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities: - Lead and oversee all after-sales service operations across multiple touchpoints. - Manage 75+ employees, 2,000+ field technicians, and 350+ service centres. - Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes. - Monitor SLAs to ensure timely resolution of customer issues. - Collaborate with HR, IT, Finance, SCM, QA, and R&D for s...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Job Description Role & responsibilities: Should have 5+ years of exp in overall. Should be as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should have good knowledge in calculation of Attrition, Shrinkage, AHT, SLA management. Should be aware in calculating Occupancy & Utilization for Voice process Language preferred: Malayalam & Hindi Candidate must be able to speak fluent in Malayalam or Hindi. Note: Interested candidates can send me your resume to the below email id or WhatsApp number. Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

Dear Candidate We have urgent opening in 102/108 Ambulance services at Uttar Pradesh for the post of Team Leader .please find the details below & share your resume , if Interested. Company :102/108 Ambulance Services Location :Lucknow Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift Share your updated resume at the earliest up108_hr2@emri.in

Role & responsibilities 1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earlie...

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

We are looking for an AM Operations to oversee day-to-day business activities, smooth process execution, and drive operational efficiency. Monitor team performance, track KPIs. Identify opportunities for process improvement and cost optimization.

Job description Job Title: Team Lead International Voice Process (US Healthcare Preferred) Location: Pune, India Job Type: Full Time | Work from Office Shift: Rotational Shifts (Including Night Shifts) Desired Candidate Profile: Education: Any Graduate / Post Graduate Experience: Minimum 2 years of experience as Team Lead (on papers) Mandatory Experience: Background in International Voice Process US Healthcare domain experience preferred Skills Required: Excellent communication skills (spoken and written) Strong team management and leadership capabilities Good understanding of process optimization techniques Solid knowledge of metrics/KPIs and performance management Work Model: Must be willi...

Description We are looking for a highly skilled Team Lead - Voice/Blended with a minimum of 4-8 years of experience in the customer service industry. The ideal candidate should have excellent communication and leadership skills, a proven track record of achieving targets, and the ability to work under pressure. The position is based in India. Responsibilities Manage a team of customer service representatives and ensure that they meet their targets Monitor and evaluate team performance and provide regular feedback to team members Develop and implement strategies to improve team performance and customer satisfaction Manage customer escalations and resolve complaints in a timely and effective m...

As a Product Definition Analyst 4, your role involves various key responsibilities and qualifications to ensure the successful procurement of high-quality software solutions at competitive prices. Here is a breakdown of what is expected from you: Role Overview: As a Product Definition Analyst 4, you will be responsible for various aspects related to software sourcing and procurement, financial analysis, contract management, cost optimization, risk management, stakeholder collaboration, and support in requirements definition. Your expertise in negotiating favorable contracts, maintaining vendor relationships, providing technical and commercial expertise, and offering fast and reliable busines...

As a Director of Transitions at TP, you will play a crucial role in managing business, organizational, and strategic changes to ensure long-term success. Your responsibilities will include: - Evaluating project risks and implementing mitigation plans. - Collaborating with internal stakeholders to understand their needs and map processes. - Coordinating transitions in the India region and ensuring adherence to the methodology. - Developing a comprehensive project plan outlining infrastructure, timelines, and project phases. - Setting performance standards and SLAs for internal stakeholders. - Supervising the documentation of SLAs and other transaction details. - Familiarity with TOPS and BEST...

As an Azure DevOps Engineer with 5+ years of experience, you will be responsible for the following: Role Overview: - Build and maintain a resilient, secure, and efficient SaaS application platform on the Microsoft Azure cloud to meet established SLAs. - Automate deployment, monitoring, management, and incident response processes. - Monitor site stability, troubleshoot issues, and scale infrastructure to meet increasing demand. - Collaborate with cross-functional teams and ensure alignment for smooth operations. - Implement CI/CD pipelines and leverage automation tools like Azure DevOps, Docker, and Terraform. - Utilize monitoring and logging tools such as Grafana and Prometheus. - Manage con...

Required Skills and Experience Having 5+ Years of experience in Service Level Management (SLM) Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, c...

Team Lead about randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart help companies build skilled and agile workforces that move their businesses forward. Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their b...