5874 Sla Management Jobs - Page 41

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Roles and Responsibilities Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional rel...

About the Role Manage the operations and customer service delivery processes for the assigned projects/clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters. Managing a team of Associates (total team size 40-50 Associates) Responsibilities Ensure smooth operations of the assigned processes through monitoring performances of the teams and handling escalations Responsible for meeting Client SLA Target. Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement Lead projects of improvement and track measures/processes to improve quality and productivity Assist in developing and maintai...

Senior Manager Technical Support Operations We are seeking a highly skilled Senior Manager - Technical Support with strong technical expertise and leadership capabilities to manage our worldwide support operations. This role requires ensuring seamless support across multiple locations, enhancing service delivery, and driving continuous improvement while maintaining high levels of customer satisfaction. The ideal candidate will effectively manage a team of Support Engineers , handle critical customer escalations, oversee career development, and lead key support projects and processes. This role also involves strategic planning to scale the team, manage cross-functional initiatives, mentor fut...

Roles and Responsibilities Manage a team of 15-20 members, ensuring effective operations and meeting SLAs. Oversee daily activities, including POD (Pickup on Delivery) management and shrinkage control. Handle customer escalations and resolve issues promptly to maintain high CSAT scores. Ensure timely completion of tasks, minimizing delays and optimizing workflow processes. Monitor attrition rates and implement strategies to reduce turnover.

In this role as a Front Office Executive Guest Experience Assistant, your primary responsibility will be to manage the daily Front Office Operations of our sites. This includes attending to visitors" queries, directing visitors to appropriate contacts, sorting out mails, answering incoming calls, and arranging appointments for guests to meet with company staff. You will also be tasked with managing and guiding walk-in candidates and clients at the reception, as well as handling the helpdesk whenever required. Additionally, you will receive complaints from concerned employees and allocate them to the relevant FM Department. Key Responsibilities: - Manage daily Front Office Operations - Attend...

As the Managed Services CoE Leader, you will be responsible for owning and driving the delivery and growth of proactive, high-quality Salesforce managed services from India. Your role will involve ensuring seamless operations, preventive maintenance, and continuous improvement of the Salesforce platform for a global client base. You will need to balance operational excellence with innovation to enhance service performance and client satisfaction. Key Responsibilities: - Team Leadership: Lead and develop a cross-functional team comprising Salesforce Administrators, Developers, and QA specialists to deliver managed services with high quality and efficiency. - Service Management: Oversee servic...

Role Overview: You will be responsible for managing invoice monitoring, invoice processing, process invoice approvals, travel and expense processing and audit. You will interact with clients and suppliers through emails and calls to resolve escalated queries. Additionally, you will be involved in team management activities such as daily huddles, one-on-one sessions, transport roster, and leave management. Your role will also include escalation management, ensuring timely and accurate delivery of SLA in tight turnaround time, reporting to internal and external clients, P2P control and compliance management, continuous process improvements, month-end and closing activities, incentive reporting...

Role Overview: As a Vice President - Colleague Support Progressing & Performing in Barclays, you will embark on a transformative journey to shape the future of Colleague Journeys based in Chennai. Your role will involve leading the Progressing operations team and collaborating closely with UK-based counterparts overseeing Rewarding and Performing and Core HR. Your pivotal role will focus on driving service excellence, operational transformation, and strategic alignment across HR delivery. You will champion change, embed automation, and strengthen governance and risk frameworks to ensure scalable, compliant, and future-ready Colleague Support. Managing a team of 60 colleagues including AVPs a...

As an HR Admin Operations Manager, your primary role is to design and deliver effective, creative process strategies and best practices to ensure high quality HR Admin operations. You will be responsible for developing your team, including recruiting, training, backup planning, and attrition management. Your key responsibilities include: - Interfacing with customers regarding specific job tickets, issues, improvements, and escalations - Generating, maintaining, and managing strong relationships with customers to fulfill HR ops needs promptly - Handling daily activities such as customer interactions, escalations, and deliveries - Identifying and leading process improvements - Ensuring up-to-d...

Role Overview: You are being hired as a Technical Project Manager to enhance data-driven decision-making within the company. Your main responsibilities will include overseeing data management, generating business insights, integrating BI technologies, and effectively managing delivery across projects. Your role is crucial in driving strategic growth and operational efficiency through effective data utilization. Key Responsibilities: - Enhanced Customer Satisfaction: Collaborate with client stakeholders and cross-functional teams to ensure services are delivered as per expectations, leading to high customer satisfaction. - Manage contract & financial performance: Take ownership of the contrac...

As a Customer Support Lead at Times Internet, you will play a crucial role in enhancing the experience of premium customers across Economic Times digital products. Your responsibilities will include: - Leading end-to-end customer support operations to ensure timely and empathetic resolution of queries from premium users. - Owning and optimizing the Freshdesk setup, including workflows, SLAs, reporting, ticket categories, and escalation matrices. - Developing and enhancing chatbot experiences using tools like Freshchat or other AI platforms. - Collaborating with product and tech teams to train AI on resolving FAQs, edge cases, and context-sensitive requests. - Designing and implementing autom...

Role Overview: You will be responsible for handling calls from clients and making reservations on the online portal. Additionally, you will allocate reservations to vendors, confirm reservation details to clients, and follow up with drivers for pre-journey confirmation as per the fixed schedule and vehicle readiness. It will be your duty to update the portal with dispatch details and maintain strict SLA/TAT for all activities. Providing solutions to customer queries/complaints and coordinating with various departments for billing/vendor related queries will also be part of your role. Prior car rental experience is preferred. Key Responsibilities: - Handle calls from clients and make reservat...

Role Overview We are seeking a dynamic and results-driven Head of Operations to lead our backend operations for global 1P e-commerce and retail marketplaces such as Amazon, Walmart, Target, and others. The role is pivotal in ensuring seamless post-sales execution, service excellence, and customer retention while managing a high-performing operations team. The ideal candidate will bring deep expertise in marketplace operations, account management, service delivery, and reporting with proven leadership skills to coach, mentor, and scale operational teams. Key Responsibilities 1. Marketplace Operations Management Oversee day-to-day backend operations across Amazon, Walmart, Target, and other re...

8+ yrs Exp in Fintech/BFSI/Insurance Business Operations Mgt Payment Sys Digital lending workflows Lead daily operations across payments, settlements, onboarding Analytical Tools Advanced Excel API, Merchant operations SQL RCA Documentation English Required Candidate profile Technically sound, English proficient, Flexible stakeholder management, Incident and Risk Mgt, Analytical & Reconciliation Skills, NBFC, BFSI, Fintech,

GM After Sales will be responsible for maximizing customer retention and profitability after a sales by overseeing service, handling complaints, and fostering customer loyalty. Key duties include managing a Team, analyzing performance metrics, improving process, and collaborating with other departments to ensure customer satisfaction and meet company objectives. They also handle budgets, warranties, and training for their team. Role & responsibilities Customer relations : Handle escalated customer complaints, manage warranty claims to ensure high customer satisfaction. Team Management : Lead, hire, train, and evaluate the after-sales team, include service advisors and technicians. Operating ...

Hi Job Seekers, We are looking for an experienced Team Lead to manage and guide our non-voice process team (Chat/Email) at NOIDA Location . Salary Slab up to 4.5 LPA Please Note : We usually have openings for Gurgaon / Bangalore / Lucknow and Kolkata locations. For more opportunities you can connect us on call @ 9569902470 Key Responsibilities: Lead and motivate a team of agents handling chat and email support . Monitor daily operations to ensure adherence to SLAs and KPIs. Provide coaching, feedback, and performance reviews to team members. Handle escalations effectively and ensure timely resolutions. Requirements: Graduate in any discipline. Minimum 1 year of experience as a Team Lead (on ...

Manager Operations in International BPO Strong understanding of US collections laws and compliance Valid US Visa is mandatory 5+ years of experience in debt collections Call@9205503253 / 9953262467 or email cv to deepak.sharma@shadowplacements.com Required Candidate profile Collaborate with cross-functional teams to ensure smooth onboarding of new processes Hands-on experience in transition management Experience working with US-based clients in the collections industry

Overview: We are looking for an experienced Non-Voice Team Leader to manage and guide our team of customer support representatives. The ideal candidate will have strong leadership skills, a track record of excellent performance in non-voice support channels, and the ability to drive team productivity and customer satisfaction. Key Responsibilities: Lead, motivate, and manage a team of Non-Voice Customer Support Representatives to achieve performance goals and high levels of customer satisfaction. Oversee daily operations to ensure the team meets or exceeds key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Provide coaching, training, a...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners call/whatsaap cv Amit 8851792136/Neha 8287267407 Required Candidate profile Work from Office-Bangalore Must Knows-English and Hindi

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 4+ yrs Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action, Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely up...

Blue Star Ltd is looking for Service Delivery Professionals to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

As an Assistant Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure tha...

As an Assistant Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure tha...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities : Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly; Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Viptela Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level Build configuration for DyNS SDWAN Products eq.: Cisco Viptela according to SDWAN standards; Providing in-depth technical support to customers through mo...

Role Purpose To manage issuances for a channelKey AccountabilityDriving Issuances withSales TeamIdentifying GAPsin the process and getting it corrected Driving E-KYC andCKYC loginsCompetitionBenchmarking and overall process improvement Educational QualificationGraduate & aboveCompetencies ( Knowledge& Skills)Well versed with excel Good communication and interpersonal skillsShould have an eye for automating processesand eliminating manual processes