1893 Sla Management Jobs - Page 38

Greetings we are looking for Order Management O2C -Team Lead in Bangalore Roles and Responsibilities Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management: Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Eligibility Minimum 4 years Order Management Experience. Team Management Experience mandate Salary upto 11lPA Working Days -5(24/7 Rotational Shifts) To discuss further on the role call/whatsapp on the following numbers khushi 8085124583 ayushi 8602279217 Warm Regards, Khushi Gupta 8085124583 HR TEAM KVC CONSULTANTS LTD.

TEAM LEADER / ONLY FOR MUMBAI AND PUNE / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO (Mandate) Must have Worked in to International Voice Location - MUMBAI AND PUNE Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

Key Responsibilities: Lead and mentor a team of L1 NOC engineers, ensuring high performance and continuous development. Monitor network performance, servers, and infrastructure tools for alerts or outages. Respond to incidents, triage network/system alerts, and escalate issues as needed. Coordinate with Level 2/3 teams for complex issue resolution. Maintain documentation for network operations, troubleshooting steps, and SOPs. Ensure shift handovers are smooth with clear communication and reporting. Provide regular status updates to management and clients during incidents or outages. Conduct periodic training and knowledge sharing sessions for L1 engineers. Ensure SLAs and KPIs are consistently met. Take ownership of incident reporting, post-mortem analysis, and follow-up actions. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 3 years of experience in NOC or IT Infrastructure Support. Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching). Experience with NMS tools like SolarWinds, Nagios, Zabbix, or similar. Familiarity with ticketing systems (ServiceNow, Jira, etc.). Excellent verbal and written communication skills. Proven ability to lead a team in a high-pressure environment. Strong analytical and problem-solving abilities. Willingness to work in shifts, including nights and weekends, as required. Preferred: Network certifications (CCNA, CompTIA Network+). Experience with NOC monitoring

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives to consistently meet and exceed SLA targets. This role involves coaching, motivating, and mentoring team members, monitoring their performance, and implementing effective customer service strategies. Acting as the primary point of contact for the customer service team, the Leader ensures the achievement of key objectives while maintaining a high standard of customer satisfaction. Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance policies. Identify training needs and assist in delivering training sessions. Drive continuous learning and skill development within the team. Prepare daily/weekly/monthly performance reports. Share actionable insights with management to improve customer service operations Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of customer service experience, with at least 5 year in a leadership or supervisory role. Strong leadership and people management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Proficiency in CRM tools and call center technologies Analytical mindset with data-driven decision-making Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of customer service techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee AHT (Average Handle Time) management to achieve targets and improve productivity. Develop strategies to reduce shrinkage and attrition rates within the team. Provide coaching and guidance to team members to enhance their performance and adhere to SLA's. Ensure effective communication among team members, stakeholders, and clients. Desired Candidate Profile 1-4 years of experience in BPO/Call Centre environment with a focus on Team Leading or similar role. Strong understanding of Attrition, SHRINKAGE control, Team Coaching, Team Handling, Team Leadership skills required. Ability to manage multiple priorities simultaneously while maintaining high levels of accuracy and attention to detail.

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Operational Procedures Behavioral | Aptitude | Communication Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Knowledge to differentiate between Incident and Service Request, how to record in the system and Resolve issues / fulfill requests by following SOP. Allocate to right resolver group. 2. To work with stakeholders concerned till logical closure and Operate service management tool for effective usage Incident Management (IM). Comply with steps such as Investigate, Diagnose, Record, Communicate. 3. Run Incident Management functional responsibilities such as bridge, communication updates. Drive towards service restoration within agreed SLA monitor adherence in terms of timeline and accuracy. Analytics for effectiveness and completion in tuning and implementation. Work with other processes (IM, PM, CM, RM, AM etc) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management). Developing deliverables; generate reports. Develop. 4. Implement procedures SLA management. Provide defined reports from the system on time and Identify what is within SLA; what has breached IT Security Management. Understand IT security guidelines. 5. Provide defined report from the system; Vendor Management (VM). Understand the defined VM Process and supporting procedure and work Instructions to ensure proper call triage with vendors for logging calls. 6. Schedules for onsite/ remote intervention,. Communicate on the changes to logged cases, notifications received on product recommendations; escalate when necessary Business Relationship Management. Provide all required inputs for preparation of reports and presentations for Service Reviews. Interact with customer on specific customer complains to understand the issue and derive corrective/preventive actions. 7. Technical Skills IT Infrastructure Management (1) Incident Management (2) IT Service Continuity Management (ITSCM) (3) Service Level Management; (4) IT Security Management (5) Vendor Management (6) Business Relationship Management

Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering

A finance professional with experience on F&A processes like Cash Management, Treasury, Expense management, Financial Reporting, Regulatory reportingThe account services a MGA and we also support 2 additional syndicates.Experience of Lloyds of London requiredRegulatory reporting experience.Manage the team and work with clients on providing inputs on service deliveryWork on Continuous improvement projects and transform the processes.SLA management and ensuring quality delivery. Qualifications Minimum Finance Graduate

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Excellent Comms Sal 5 LPA Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp will not be considered Call@9205503253 / 9953262467

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. Job Description - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Key Responsibilities: Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH. Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge). Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care. Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent. Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested Exercises effective interpersonal skills in dealings with department staff, associates and Management Maintains confidentiality as per the agreement signed. Demonstrates the ability to listen to others in promoting effective communication. Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them. To coordinate with the Emergency team for all medico legal cases received at the hospital. To coordinate with Marketing team in organizing medical camps/ CMEs within & outside the hospital To coordinate with HR team in recruiting staff & facilitating Induction To carry out other duties when requested by the Head of department.

Role & responsibilities 15 Yrs.+ of exp. Gurgaon location Expert on overall Delivery and Governance Exp in managing end-user support (Digital workspace) Identify and recommend a Service Desk solution that best meets the client's business needs and expense/service level expectations Perform operational planning for Service Desk capacity and performance purposes. Report on Help Desk statistics and trends as specified in the Standards and Procedures Manual (e.g., Service Request volumes and trends by types of EndUsers) Assess the current ticketing and support processes to identify areas where automation can be most effective and get implemented. Determine the types of tasks that can be automated Manages the entire lifecycle of incidents, service requests, and problems, from initial logging to resolution. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Identification of improvement areas and their implementation Preferred candidate profile Shouldhave 8 years of relevant experience in EUS Max. Number of reporting ( direct / indirect) handled should be 100++ The number of assets managed should be 30000 + Should have experience with the Service Now tool The number of user handles in operations should be a minimum of 20000 ITIL certification Should have 8+ years of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA reports is mandatory Should handle Indian customers for EUS

Role & responsibilities 1. Experience in handling the EUS engineers 2. Excellent client relationship 3. People management 4. Enhancement of team skills 5. Should have experience in EUS 6. Should have experience in supporting multiple locations 7. Experience in assets/logistics 8. Reports Preferred candidate profile Should have 5yrs of Relevant experience in EUS Number of reporting ( direct / in direct) handled should be 50+ Number of asset managed should be 2000 + Should have experience in Service Now tool Number of users handles in operations should be minimum 5000 ITIL certification Should have 4+yrs of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA reports. Should handled Indian Customer for EUS

Holds an important role in overseeing and optimizing service delivery processes within the organization. Responsible for delivering services as per assigned scope, managing Client relationships and ensuring adherence to quality standards. Fosters a culture of continuous improvement, employing process and technological proficiency and effective communication to drive service excellence.Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies. - Grade Specific Role Overview:¢¢Provides services according to the Service Delivery scope to meet specific KPIs¢¢Demonstrates and promotes organizational vision and values¢¢Acts as a stakeholder partner and enabler¢¢Maintains a cross-functional cooperation with Stakeholders¢¢Ensures service delivery activities comply with procedures, policies, laws and regulations¢¢Actively participates in cross-regional exchange of knowledge, best practices and enhancements¢¢Demonstrates P2P process knowledge¢¢Provides support and mentorship to junior service delivery professionals¢¢Executes improvement initiatives to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:¢¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢¢Demonstrates knowledge of processes and procedures relevant to the function ¢¢Follows strategic and operational objectives aligned with organizational goals¢¢May monitor the service delivery process to ensure successful operations and optimal outcomes¢¢Handles complex inquiries/escalations demonstrating professionalism, competence, and client-centricity¢¢Contributes to development and implementation of operational procedures¢¢Develops and maintains relationships with Stakeholders/Clients¢¢Contributes to budget reviews¢¢Maintains cross-regional cooperation to keep operations aligned¢¢Provides guidance and proactively shares knowledge on P2P and Service Delivery procedures with junior professionals, promoting a collaborative working culture ¢¢Cooperates with cross-functional teams to improve tools and systems in use¢¢Supports and executes transformation projects¢¢Enforces all procurement policies, relevant procedures and compliance processes¢¢Continually strives to simplify, standardize and improve servide delivry processes ¢¢Continually seeks out ways to improve Stakeholders/ Client satisfaction ¢¢Actively involved in transformation projects activites Skills (competencies)

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes Skills (competencies)

Candidate should have good knowledge on multiple Trade products (LG & LC). Candidate should be willing to handle customer queries through calls & emails by co-ordinating with different departments. Candidate should have good communication skills. Candidate should ensure to meet the SLAs & TAT. Candidate should be proactive & avoid any escalations due to delays/misses. Qualifications Bachelor's Degree Job Location

Key Responsibilities: Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH. Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge). Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care. Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent. Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested Exercises effective interpersonal skills in dealings with department staff, associates and Management Maintains confidentiality as per the agreement signed. Demonstrates the ability to listen to others in promoting effective communication. Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them. To coordinate with the Emergency team for all medico legal cases received at the hospital. To coordinate with Marketing team in organizing medical camps/ CMEs within & outside the hospital To coordinate with HR team in recruiting staff & facilitating Induction To carry out other duties when requested by the Head of department.

Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management.Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Employee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job data changes etc). Strong MS Office and Excel skills Strong command on written and verbal English language Proficient with Business Excellence PracticeTeam Support :Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS. To be available on the floor through the day to resolve process related issues. Participate in Team building activities & Organizational initiatives. Complete training need analysis for the team on timely manner through quality reports and knowledge tests Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs. Ensure and maintain the security and confidentiality of client data. Assist in training/educating team assigned team members on learning and acquireing skills in process. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWIs are followed and updated regularly and train the team members on process updates. Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Qualification Any Graduation

Skill required: Supply Chain - Supply Chain Operating Model Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. To ensure all Planning relevant Master Data is complete and correct across all required systems What are we looking for In this role you are required to identify and assess complex problems for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Scenario workflow orchestration and approval for the DRBU / Category within defined levels. Review dashboards to highlight exceptions and drive required actions to mitigate as required. Approval of inventory stockholding or other relevant policies Creation & approval of new segmentation strategies. Approval of parameter automation policies as a result of segmentation strategies within defined levels. Make planning decisions for assigned DRBU / Category. Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation