5874 Sla Management Jobs - Page 37

Chandigarh University Hiring for Team LEADER (Counselling Department). Team Leader -Edtech / Educational : Min 3 to 6 Years exp. Key Skills: Team Handling , Revenue Generation , Inside Sales , Outbound calls, Target Achievement Job Location:NH05, Chandigarh-Ludhiana Highway , Gharuan, Mohali , Punjab , : 09:30 am To 5.30 pm(Day) 6 Days Working (SALARY - 40000 fixed + Variables) Only For Females Apply Here: anjali.hrd@cumail.in Contact No.: 7814304289 HR Anjali Mishra

Description Amazon's Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. Our systems process billions of products from millions of sources to algorithmically find products not already sold on Amazon and programmatically add them to the Amazon catalog. We apply parallel processing, AI/GenAI, machine learning and deep learning algorithms to evaluate products and brands in order to identify and prioritize products and brands to be added to Amazon's catalog. The datasets produced by our team are used by teams across Amazon to improve: product information, search and discoverability, pricing, and delivery experience. Our work involves building state-...

About Element5 Element5 is on a mission to transform the way post-acute care organizations work. Using AI and RPA, we're automating complex and repetitive tasks, so teams can focus on better patient outcomes. In short, if post-acute teams are spending too much time on administrative work, Element5's digital assistants can take over for them. Were fast-paced, supercharged, and moving at the speed of light. Our team is made of industry veterans who have built several successful products for healthcare and IT, and are now on the most meaningful mission of our lives. Collectively, we impact improvements in care quality for millions of patients by freeing up healthcare teams from burdens of compl...

1. Team Leader Education : HSC Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Weekoffs : Any 2 days in a week Work Location : Airoli Excellent Communication Skills Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Role & responsibilities Preferred candidate profile

So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead eng...

We are looking for a Bilingual Spanish Process Specialist to join our team and provide exceptional service in a US Banking Process. The ideal candidate must have excellent communication skills in both Spanish and English. The role requires a candidate to engage with Spanish-speaking clients and ensure seamless communication between both languages. Clearing the Spanish interview round is mandatory for the candidate to proceed with the bilingual process. Key Responsibilities: Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services. Translate and interpret documents, emails, and meetings between English and Spanish as required. P...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT call/whatsaap cv Neha 8287267407 Required Candidate profile call/whatsaap cv Neha 8287267407 Work from Office-Bangalore Must Knows-English and Hindi Ecommerce experience is Mandatory

Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD s onshore Clients when dealing with and resolving a variety of managed service inquiries This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day management aspects that the post requires Education and Qualifications >=8 years of IT or related domain. Excellent written and verbal communication skills. Education: Graduate (Any stream) preferably in computer scienc...

Primary Responsibilities: Coordinate activities associated with Order Management. Recognize potential risks or threats and suggest appropriate actions. Ensure adherence to Service Level Agreements (SLAs) and timelines. Handle queries through calls and email follow-ups. Work under pressure to meet targets and deadlines. Required Education: Bachelor's Degree Preferred Education: Master's Degree Required Technical and Professional Expertise: 01 year of experience in the Healthcare domain. Ability to handle queries effectively through calls and emails. Flexibility to work in shifts as per business requirements. Strong communication and interpersonal skills. Ability to work under pressure and mee...

Primary Responsibilities: Coordinate activities associated with Order Management. Recognize potential risks or threats and suggest appropriate actions. Ensure adherence to Service Level Agreements (SLAs) and timelines. Handle queries through calls and email follow-ups. Work under pressure to meet targets and deadlines. Required Education: Bachelor's Degree Preferred Education: Master's Degree Required Technical and Professional Expertise: 01 year of experience in the Healthcare domain. Ability to handle queries effectively through calls and emails. Flexibility to work in shifts as per business requirements. Strong communication and interpersonal skills. Ability to work under pressure and mee...

As a Service Desk Analyst at our company, your role will involve providing excellent communication skills in German/French and experience in technical support, particularly in networking. Your responsibilities will include: - Providing hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers" end users. - Routing problems to internal 2nd and 3rd level IT support staff. - Coordinating and managing relationships with vendors and support staff for problem resolution. - Administering and providing user account provisioning. - Using the Incident Management System to document and manage problems, work requests, resolutions, and circumventions. - Responding to t...

About the Role We are seeking a seasoned and visionary leader to AVP - Global Payroll Operations across multiple geographies in a SaaS-driven environment. The role focuses on driving digital transformation, ensuring global compliance, and strengthening governance, automation, and scalability to deliver an exceptional client experience. Key Responsibilities Strategic & Operational Leadership Lead global payroll delivery across multiple regions within a SaaS-enabled model. (India & Middle East) Drive automation, process excellence, and digital transformation to enhance accuracy and efficiency. Establish robust governance across payroll systems, integrations, and data management. Ensure adheren...

Summary Position Summary National Consulting Services The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day. Position Summary Level: Senior Manager As a Senior Manager at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software so...

Role & responsibilities Ticket and request management: Log, categorize, prioritize, and track all incoming Hardware Service Requests and Hardware/Software issues in a ticketing system. User support: Serve as the first point of contact for Customers, Users, responding to inquiries via phone, email, or chat, and providing step-by-step guidance for troubleshooting. Hardware and software support: Diagnose and resolve common hardware problems with computers, printers, and other peripherals, and assist with software installations, configurations, and updates. Take remote of Laptops & Desktops to Install Customer Applications and Ensure Compliance while Installing Applications Remotely. Escalation:...

NAV reviewing / validation / NAV Approval on daily basis Payment processing and validation Corporate action processing / management Trade, cash and position reconciliation, research and resolve exceptions, breaks, incorrect transactions and issues Timely and accurate resolution of client inquiries and effective communication with clients when necessary Escalate unresolved issues to management as required Enhance existing processes and procedure Periodical monitoring and other MIS reports(as required) Work on Various project delivery for the client with aggressive/tight deadline Assist in preparation of Annual Audit and various regulatory filings Preparation of weekly/monthly dashboard for se...

Job Title: Zonal Manager Direct Sales Department: Sales Location: Gurgaon Job Summary: The Sales Zonal Manager is responsible for managing and overseeing a team of sales representatives, ensuring efficient operations, and achieving sales targets while maintaining high levels of employee and customer satisfaction. The role requires strong leadership, coaching, and organizational skills to drive team performance, enhance sales results, and foster positive customer relationships. The ZM will also manage daily operations, ensure adherence to SLAs, and collaborate with other departments to meet company goals. Key Responsibilities: Lead, motivate, and manage a field sales team of 150+ executives a...

Description: About The Role :: 7 -10 years of SAP experience in implementation / support / rollout projects. Deep understanding of system landscape & SAP Architecture Good understanding of project implementation methodologies & ITIL processes. Performs advanced administration tasks as well as work in conjunction with other technical teams to ensure efficient service delivery. Build and maintain documentation and standards. Responsible for delivering high quality services to the clients by resolving issues ensuring that the issues are resolved within client SLA agreements - General SAP Administration Activity Planning System Maintenance Incident Management and resolution. - Security and Compl...

Description: Qualification Experience: At least 8 years of experience in webMethods At least 8 -10 years of prior experience in webMethods support development Knowledge of Change Incident Management process (CMRs, etc.) Knowledge of Design patterns, should be able to define API/Services as per client requirement AWS Hosting for webMethods Experience in Monitoring webMethods Platform At least 8 - 10 years Experience in webMethods Administration Excellent communication and coordination skills to interact with external vendors and end clients Role Responsibilities Change Review Impact Assessment Adhere to the agreed SLAs of Incidents and Service Request Problem Management Applying permanent sol...

Work Experience Minimum 2 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: To motivate, develop and mentor team members in a dynamically changing environment Tra...

What well need: Provide support to the Learning Development team, to serve the Offshore Clients, with regard to Planning and Delivering of training learning activities. It is essential to act as a Learning Advisor Learning Consultant to our clients. Ensure all tasks are done in a timely manner with Accuracy and Completeness. Work with the team, track the work, and report to team lead about progress. Perform quality checks on the tasks before they are submitted to the leads. Set expectations with leads, negotiate on the timeliness if necessary, or keep the team well informed in case of delays. Peer-to-peer touch point - Enhance the network by connecting with everyone on the team frequently, a...

Oversee transition of customer's apps, infra. & services to our cloud platform. Ensure seamless transitions minimal downtime & high customer satisfaction Transition Planning Stakeholder Mgmt Risk Mgmt QA Communication Process Improvement Team Mgmt Required Candidate profile Helpdesk/MIS Respond to Customer queries Maintain high level of Service Gather & maintain data System Management Prepare reports Excellent communication skills (English & Hindi) MIS - 2-3 years exp.

As the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets, Arcadis is dedicated to improving the quality of life with a team of over 36,000 people in more than 70 countries. Together, we can solve the world's most complex challenges and deliver impactful solutions. **Role Overview:** As a member of the team at Arcadis, you will be responsible for various tasks including incident, problem, and change management based on ITIL common practice, facilitating Oracle upgrades, testing issues in lower environments, working directly with F&P key users community, ensuring efficiency in daily standups/retrospectives, prioritizing w...

As an experienced candidate in the Insurance Industry, you will be responsible for various key tasks and activities. Your role will involve: - Demonstrating good domain knowledge in the Insurance Industry. - Utilizing hands-on experience in JIRA, ServiceNow, and Fortify Tool. - Managing release management and change management processes effectively. - Dealing with Vulnerability management efficiently. - Possessing basic knowledge in Java, Linux, and HTML. - Handling L1 and L2 tickets to ensure compliance with SLA guidelines. - Managing application access management process in an automated manner. - Collaborating with multiple vendors and geographically distributed teams. - Having minimal kno...

Role Overview: As a Team Leader in the international BPO sector, your main responsibility will be to lead and manage a team of 30 agents in an international voice process. You will be required to achieve SLA, quality, productivity, and compliance goals while monitoring performance using KRA/KPI metrics. Conducting coaching, feedback sessions, and performance reviews will also be part of your duties. Additionally, you will handle escalations, work on improving CSAT, and coordinate with clients. Tracking various reports such as shrinkage, attrition, and adherence will be crucial, along with collaborating with QA, HR, WFM, and Training teams. Driving team engagement, maintaining discipline, and...

As a dedicated Team Member NOMC, your role will involve working with smart metering systems, event management, and alert handling. You should have a foundational understanding of Advanced Metering Infrastructure Service Provider (AMISP) infrastructure, various products, solutions, and a basic knowledge of utility billing systems. Your commitment to shift-based operations (24x7x365) will ensure the seamless functioning of network operations. Key Responsibilities: - Consumer Complaint Resolution: Manage and resolve consumer complaints through the ticketing system, ensuring closure within defined Service Level Agreements (SLA). - Technical Support: Provide technical assistance to the field team...