1893 Sla Management Jobs - Page 37

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and technologies is required. Ability to think critically and make informed decisions based on data insights.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., located in [location to be specified]. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in [specific skills or technologies]. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide actionable insights. Develop and maintain databases and spreadsheets to track key performance indicators. Design and implement process improvements to increase efficiency and productivity. Provide expert-level support for data analysis and reporting. Develop and maintain technical documentation for data analysis processes. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong analytical and problem-solving skills, with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Experience with data visualization tools such as Tableau or Power BI. Strong understanding of data modeling and database design principles. Ability to work in a fast-paced environment with multiple priorities and deadlines.

Job Description- Process Manager Customer Operations Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews

Job Description CO - DTS Pune| Full-time (FT) | Customer Operations Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Technical and Functional Skills: Basic knowledge of Computer and/or telecom technology Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Ability of analyzing information and evaluating results to choose the best solution and solve problems Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems Ability to multi-task For Ex: take notes while on the call etc.

Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task For Ex: take notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication, interpersonal, and leadership skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and organizational skills.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify areas for process improvement. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Experience with process improvement tools and techniques. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Experience in managing multiple projects simultaneously and prioritizing tasks effectively.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or failures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and software. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes

As a Process Associate Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines? Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork .

As a Process Associate Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines? Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork

As a Process Associate Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines? Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork

Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Responsible for verification of screening requirements. Verifying Screening required documentation received by the Due Diligence requestors. Manage New Client Adoption, Event Driven Review and Periodic Review stream, to ensure that all requests are screened in timely manner without any delays in accordance with regulatory requirements and the banks internal policies. Manage exception ensuring that all SLAs defined with the quality are adhered. Perform the risk assessment of the screening performed via the screening tools. Your skills and experience 2+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry. Understanding of Control, Compliance, Investigation/chasing functions in banks Ability to interpret regulatory guidelines and assessing risk scores necessary for screening. Ability to interpreting alerts. Understanding on the screening tools & criteria for screening. Understanding of end-to-end KYC process

As a Process Associate Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines? Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork

Job Summary: The Select Services Team Lead International has the responsibility of managing the day-to-day activities of Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs is required. Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will operate under the direction of the Manager.Primary/Essential Duties and Key Responsibilities: Ensure that all processes are executed appropriately and in a timely manner. Operates as the subject matter expert and provide functional direction in all areas for issue resolution. Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives. Optimizes the contribution of the team through coaching and mentoring Manage effective internal customer relationships. Assist in the work load management and prioritization of day to day duties and projects. May assist Manager in evaluating direct reports and may review the evaluations/development plans of others. Defines standards and reusable approaches within the Services operations. Assist Manager in identifying training needs for new or existing associates. Assist Manager in ensuring coverage for Service Teams in the event of unexpected or planned absences. Provide leadership sign-of of processing and daily activities f or all Service Lines. Serves as first point of escalation for all Service Line issues Responsible for monitoring completion of requirements and accountable f or compliance. Provide feedback to US team for recurring service calls, business reviews and project debrief for assigned customers. Performs other duties as assigned by manager. Ensure daily workload and commitments have been completed timely and accurately within established guidelines. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed. Develop strong relationships with peers and our internal partners. Drive the establishment and refinement of the UKG Pro Managed Services methodology and best practices. Coordinate, deliver and participate in Team training.Required Qualifications: (Knowledge, Skills and Abilities) Served as the subject matter expert in a role for a service provider or corporation. (Payroll, Garnishment, Taxes) Ability to lead and influence team members and partners without direct reporting authority. Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis. Strong interpersonal skills Ability to understand and follow written and verbal instructions . Ability to collaborate effectively with a diversity of individuals at all organizational levels. Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity Leads by example. Strong background in customer service required Coordinate multiple tasks simultaneously Preferred Qualifications: Advanced knowledge of US and Canadian payroll laws. FPC or CPP is a plus.

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. Job Description - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role Overview Provides services according to the Service Delivery scope to meet specific KPIs Supports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team culture Identifies, reports and participates in process improvements implementationGeneral Responsibilities Accountabilities Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes

Key Responsibilities Process Analysis & Improvement: Evaluate existing business processes to identify inefficiencies and areas for improvement. Develop and implement strategies to optimize processes and enhance productivity. Process Design & Implementation: Design and implement new processes to increase efficiency and productivity. Lead process improvement projects from initiation to completion. Collaboration & Training: Collaborate with cross-functional teams to implement process changes. Train employees on new processes and procedures.

MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Participate in ad-hoc projects when required Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace Ensure there is a highly proactive, responsive, dynamic and agile team Client/Stakeholder Management (in support of the Workspace Lead) Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive Workspace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workspace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service at every level Managing budgets and ensuring cost-effectiveness Collect, analyse, and report statistical data as may be required to provide accurate and current assessment of management objectives

We are seeking an International Voice Support Executive to join our team in India. The ideal candidate will be responsible for delivering exceptional customer service to our international clients, troubleshooting issues, and providing solutions efficiently. This role requires excellent communication skills and a strong customer-centric approach. Provide high-quality voice support to international customers via phone, email, and chat. Diagnose and troubleshoot customer issues effectively and efficiently. Maintain a high level of customer satisfaction through professional and courteous service. Document customer interactions and resolutions in the database. Collaborate with team members and other departments to improve service delivery. Stay updated on product knowledge and company policies to provide accurate information to customers. 1-3 years of experience in customer service or technical support roles, preferably in an international environment. Excellent verbal and written communication skills in English and any additional foreign languages. Strong problem-solving skills and the ability to think critically under pressure. Proficient in using support ticketing systems and CRM software. Ability to work in a fast-paced environment with a focus on customer satisfaction. Strong interpersonal skills and the ability to work collaboratively within a team.

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp Vinay 9910155221

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Pune / Mumbai Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com