About Element5 Element5 is on a mission to transform the way post-acute care organizations work. Using AI and RPA, we're automating complex and repetitive tasks, so teams can focus on better patient outcomes. In short, if post-acute teams are spending too much time on administrative work, Element5's digital assistants can take over for them. We're fast-paced, supercharged, and moving at the speed of light. Our team is made of industry veterans who have built several successful products for healthcare and IT, and are now on the most meaningful mission of our lives. Collectively, we impact improvements in care quality for millions of patients by freeing up healthcare teams from burdens of compliance and regulations. Recently,Element5 raised $48.5 million in seed funding and operates with offices in San Jose, California and Chennai, India. Element5 is looking for Senior Platform Engineer with functional and technical capabilities to design automation solutions for post-acute care business workflows. The ideal candidate will bring proven experience in delivering software solutions, helping to lead projects from pre-sales estimation through to delivery and adoption. The right candidate comes with a passion to build world class products, an entrepreneurial mindset, and a drive to leave a mark in healthcare technology. If you are passionate about technology and architecture, love hands-on development and want to build scalable systems with an organization whose values and actions support your growth and guide your daily actions, we want to work with you. What your role will look like Collaborate with Technical Architects to design frameworks and be responsible for development, creation, testing and documenting of systems as per business requirements and in accordance with agreed timelines and quality standards, and in conformance with development process and tools being used Design, coordinate and execute pilots, prototypes or proof of concepts to evaluate new technologies, tools and frameworks Work on PoCs and do innovations in deep tech. Define technical requirements (scalability, availability, maintenance, security) and drive the implementation Own the responsibility of Scaling, Performance and Quality for the team. Design & set up best practices to help the team achieve business outcomes Drive the adoption of these best practices around coding, design, quality, and performance in teams Implement new features and enhancements to address issues in complex systems Lead and be the technical mentor to the team, drive technology, tool choices and be responsible for all of them What is in it for you Put your name to a one-of-its kind product that is revolutionizing a niche segment in healthcare. Be a part of an aggressively growing organization with opportunities to learn new skills and sharpen existing ones Not just CRUD business applications. Work on challenging projects like a robust distributed platform to manage a self-healing swarm of bots on unreliable network/computers Work with completely data-driven Low-code platforms Work in a culture that truly believes every idea has merit in it, and bring your best innovation forward Work with a network of global teams and experienced leaders in healthcare Collaborate with and get mentored by some of the industry's best and brightest. Element5's team is built of radical individuals with armoires of achievements Build a truly scalable and secure SaaS product with bots and elegant architectural & design solutions Should have strong experience in decision making and stakeholder management with regard to Design/Technology Choices, Platform Standards Should have experience in providing direction and high-level architectural blueprints for Platform Development What we ask you to bring with you A passion for architecture and for developing robust, scalable software systems Ability to identify feasible alternatives and select optimal choice of data structures and advanced algorithms Proven experience in software development and coding in various languages (Java, J2EE etc.) Knowledge of workflow tools like Airflow, Temporal or similar Experience with Microservices and Cloud Native applications on AWS. Experience in designing and building large distributed systems and exposure to a variety of large scale persistent systems including large databases like MongoDB, ElasticSearch Experience on distributed cache like Redis Should have sound knowledge of Design patterns and SOLID Design Principles Experience implementing great development practices: unit testing, TDD, agile methodology Experience in any of the monitoring tools like Datadog or similar The ability to over communicate (along with excellent articulation skills) Enhanced curiosity & ability to geek out with new technologies. Always be thinking about newer ways to solve old problems DevOps knowledge and experience using Jenkins, Docker Kubernetes is a plus 8-13 years of overall experience with a proven track record as a Lead Software Engineer
About Element5 Element5 is on a mission to transform the way post-acute care organizations work. Using AI and RPA, we're automating complex and repetitive tasks, so teams can focus on better patient outcomes. In short, if post-acute teams are spending too much time on administrative work, Element5's digital assistants can take over for them. We're fast-paced, supercharged, and moving at the speed of light. Our team is made of industry veterans who have built several successful products for healthcare and IT, and are now on the most meaningful mission of our lives. Collectively, we impact improvements in care quality for millions of patients by freeing up healthcare teams from burdens of compliance and regulations. Recently,Element5 raised $48.5 million in seed funding and operates with offices in San Jose, California and Chennai, India. Element5 is looking for Senior Platform Engineer with functional and technical capabilities to design automation solutions for post-acute care business workflows. The ideal candidate will bring proven experience in delivering software solutions, helping to lead projects from pre-sales estimation through to delivery and adoption. The right candidate comes with a passion to build world class products, an entrepreneurial mindset, and a drive to leave a mark in healthcare technology. If you are passionate about technology and architecture, love hands-on development and want to build scalable systems with an organization whose values and actions support your growth and guide your daily actions, we want to work with you. What your role will look like Collaborate with Technical Architects to design frameworks and be responsible for development, creation, testing and documenting of systems as per business requirements and in accordance with agreed timelines and quality standards, and in conformance with development process and tools being used Design, coordinate and execute pilots, prototypes or proof of concepts to evaluate new technologies, tools and frameworks Work on PoCs and do innovations in deep tech. Define technical requirements (scalability, availability, maintenance, security) and drive the implementation Own the responsibility of Scaling, Performance and Quality for the team. Design & set up best practices to help the team achieve business outcomes Drive the adoption of these best practices around coding, design, quality, and performance in teams Implement new features and enhancements to address issues in complex systems Lead and be the technical mentor to the team, drive technology, tool choices and be responsible for all of them What is in it for you Put your name to a one-of-its kind product that is revolutionizing a niche segment in healthcare. Be a part of an aggressively growing organization with opportunities to learn new skills and sharpen existing ones Not just CRUD business applications. Work on challenging projects like a robust distributed platform to manage a self-healing swarm of bots on unreliable network/computers Work with completely data-driven Low-code platforms Work in a culture that truly believes every idea has merit in it, and bring your best innovation forward Work with a network of global teams and experienced leaders in healthcare Collaborate with and get mentored by some of the industry's best and brightest. Element5's team is built of radical individuals with armoires of achievements Build a truly scalable and secure SaaS product with bots and elegant architectural & design solutions Should have strong experience in decision making and stakeholder management with regard to Design/Technology Choices, Platform Standards Should have experience in providing direction and high-level architectural blueprints for Platform Development What we ask you to bring with you A passion for architecture and for developing robust, scalable software systems Ability to identify feasible alternatives and select optimal choice of data structures and advanced algorithms Proven experience in software development and coding in various languages (Java, J2EE etc.) Knowledge of workflow tools like Airflow, Temporal or similar Experience with Microservices and Cloud Native applications on AWS. Experience in designing and building large distributed systems and exposure to a variety of large scale persistent systems including large databases like MongoDB, ElasticSearch Experience on distributed cache like Redis Should have sound knowledge of Design patterns and SOLID Design Principles Experience implementing great development practices: unit testing, TDD, agile methodology Experience in any of the monitoring tools like Datadog or similar The ability to over communicate (along with excellent articulation skills) Enhanced curiosity & ability to geek out with new technologies. Always be thinking about newer ways to solve old problems DevOps knowledge and experience using Jenkins, Docker Kubernetes is a plus 8-13 years of overall experience with a proven track record as a Lead Software Engineer
About Element5 Element5 is on a mission to transform the way post-acute care organizations work. Using AI and RPA, we're automating complex and repetitive tasks, so teams can focus on better patient outcomes. In short, if post-acute teams are spending too much time on administrative work, Element5's digital assistants can take over for them. We're fast-paced, supercharged, and moving at the speed of light. Our team is made of industry veterans who have built several successful products for healthcare and IT, and are now on the most meaningful mission of our lives. Collectively, we impact improvements in care quality for millions of patients by freeing up healthcare teams from burdens of compliance and regulations. Recently,Element5 raised $48.5 million in seed funding and operates with offices in San Jose, California and Chennai, India. Element5 is looking for Senior Platform Engineer with functional and technical capabilities to design automation solutions for post-acute care business workflows. The ideal candidate will bring proven experience in delivering software solutions, helping to lead projects from pre-sales estimation through to delivery and adoption. The right candidate comes with a passion to build world class products, an entrepreneurial mindset, and a drive to leave a mark in healthcare technology. If you are passionate about technology and architecture, love hands-on development and want to build scalable systems with an organization whose values and actions support your growth and guide your daily actions, we want to work with you. What your role will look like Collaborate with Technical Architects to design frameworks and be responsible for development, creation, testing and documenting of systems as per business requirements and in accordance with agreed timelines and quality standards, and in conformance with development process and tools being used Design, coordinate and execute pilots, prototypes or proof of concepts to evaluate new technologies, tools and frameworks Work on PoCs and do innovations in deep tech. Define technical requirements (scalability, availability, maintenance, security) and drive the implementation Own the responsibility of Scaling, Performance and Quality for the team. Design & set up best practices to help the team achieve business outcomes Drive the adoption of these best practices around coding, design, quality, and performance in teams Implement new features and enhancements to address issues in complex systems Lead and be the technical mentor to the team, drive technology, tool choices and be responsible for all of them What is in it for you Put your name to a one-of-its kind product that is revolutionizing a niche segment in healthcare. Be a part of an aggressively growing organization with opportunities to learn new skills and sharpen existing ones Not just CRUD business applications. Work on challenging projects like a robust distributed platform to manage a self-healing swarm of bots on unreliable network/computers Work with completely data-driven Low-code platforms Work in a culture that truly believes every idea has merit in it, and bring your best innovation forward Work with a network of global teams and experienced leaders in healthcare Collaborate with and get mentored by some of the industry's best and brightest. Element5's team is built of radical individuals with armoires of achievements Build a truly scalable and secure SaaS product with bots and elegant architectural & design solutions Should have strong experience in decision making and stakeholder management with regard to Design/Technology Choices, Platform Standards Should have experience in providing direction and high-level architectural blueprints for Platform Development What we ask you to bring with you A passion for architecture and for developing robust, scalable software systems Ability to identify feasible alternatives and select optimal choice of data structures and advanced algorithms Proven experience in software development and coding in various languages (Java, J2EE etc.) Knowledge of workflow tools like Airflow, Temporal or similar Experience with Microservices and Cloud Native applications on AWS. Experience in designing and building large distributed systems and exposure to a variety of large scale persistent systems including large databases like MongoDB, ElasticSearch Experience on distributed cache like Redis Should have sound knowledge of Design patterns and SOLID Design Principles Experience implementing great development practices: unit testing, TDD, agile methodology Experience in any of the monitoring tools like Datadog or similar The ability to over communicate (along with excellent articulation skills) Enhanced curiosity & ability to geek out with new technologies. Always be thinking about newer ways to solve old problems DevOps knowledge and experience using Jenkins, Docker Kubernetes is a plus 9-13 years of overall experience with a proven track record as a Lead Software Engineer
Position Overview: Element5 is looking for Support manager who plays a vital role in facilitating efficient and effective technical and client support services for the organization. This position involves direct, hands-on management of tech and client support activities, collaborating with other internal teams and stakeholders, and ensuring timely resolution of all production issues. The Support Manager serves as the direct central point of contact for clients and internal teams on support-related inquiries. He acts as a liaison between clients, technical support staff, CSMs, and other departments. Key Responsibilities: Support Management: Serve as the primary contact for clients seeking support and production tech issues, triage and assign support tickets to appropriate resources/teams. Monitor support/ticket queues and provide timely response, updates,and resolution of client inquiries and production issues. Coordinate and schedule support activities, handle hand-offs & meetings, and manage support roster. Act as the incident/fire captain in case of production incidents/fires. Monitor and evaluate support metrics, such as response time, resolution time, client satisfaction, and ticket volume, to identify areas for improvement. Build and manage the tech and client support team members. Responsible for managing and bringing all production and client tickets to a closure. Documentation and Knowledge Management: Maintain accurate records of client interactions, support activities, and issue resolutions in a ticketing system. Contribute to the development and maintenance of knowledge bases, FAQs, and support documentation to enhance self-service capabilities. Analyze client feedback and support data to identify trends, recurring issues, and areas for improvement, and create or update documentation for faster issue resolution. Create MIS presentations, reports and dashboards on production issues and client inquiries. Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the support function. Demonstrate continuous improvement based on support metrics. Participate in regular team meetings to discuss challenges, share best practices, and propose solutions for enhancing support services. Proactively follow up with clients to ensure their satisfaction, address any outstanding concerns, and gather feedback for continuous improvement. Qualifications and Skills: Expected experience: 10 to 15 Years with at least 3 years experience managing a support team. Previous experience in a tech and client support or coordination or management role within a SaaS/technology solutions team. Experience in handling 24/7 support and working with geographically dispersed teams. Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical individuals. Problem-solving skills and the ability to analyze information to identify root causes and recommend appropriate solutions. Strong organizational and time management skills, with the ability to prioritize and multitask effectively. Client-centric mindset with a strong focus on delivering exceptional client service. Proficiency in using support tools and systems, such as ticketing systems, CRM software, and knowledge bases. Detail-oriented with the ability to maintain accurate records and documentation. Decision-making abilities with a client-centric mindset. Ability to work well in a team environment, collaborating with colleagues and stakeholders at various levels. Flexibility and adaptability to work in a fast-paced and dynamic environment. ITIL certification is a plus. Healthcare, post-acute healthcare experience is a plus.
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