NOMC Team Member

As a dedicated Team Member NOMC, your role will involve working with smart metering systems, event management, and alert handling. You should have a foundational understanding of Advanced Metering Infrastructure Service Provider (AMISP) infrastructure, various products, solutions, and a basic knowledge of utility billing systems. Your commitment to shift-based operations (24x7x365) will ensure the seamless functioning of network operations. Key Responsibilities: - Consumer Complaint Resolution: Manage and resolve consumer complaints through the ticketing system, ensuring closure within defined Service Level Agreements (SLA). - Technical Support: Provide technical assistance to the field team for product or service-related issues. - Testing & Validation: Perform User Acceptance Testing (UAT) and Site Acceptance Testing (SAT) as required. - SLA Management: Monitor and proactively ensure SLA compliance. - Resource Coordination: Align Network Service Provider (NSP) and Communication Service Provider (CSP) resources when necessary. - Utility Grievance Handling: Address consumer grievances through service request management. - Change Management: Implement and oversee production solution changes via the Change Management Process. - Incident Management: Manage and resolve incidents within the Network Operations environment. Qualification & Experience: - B.E/ B.Tech. degree. - 3-5 years of relevant experience in the field.,