5874 Sla Management Jobs - Page 36

This position is for a FORTUNE 100 client based in NOIDA. Excellent English written and oral communication skills are a must. The challenge This position will have the responsibility for the 24x7 delivery of support services of Adobe's largest and most strategic enterprise customers. Leading a team of approximately 12-18 technical support specialists, this position has responsibility to ensure each team member is effectively trained and equipped to resolve technical incidents for Adobe product offerings. This includes building a team culture of service excellence, technical credibility and efficient problem resolution to address customer concerns. What you'll do 1. Lead and manage the Enterp...

Hi, We are looking for Service Operations Technical Executive . Exp: 7+ yrs As a Service Operations Technical Executive , you are part of a team carrying out efficient 2nd and 3rd level support . Processing product-specific messages from users (incidents, changes, problems) within the agreed service times. Classification and prioritization of messages. Reactive and proactive investigation of unknown causes of actual and potential incidents and management of resolution. Independent development of sustainable solutions. Recording, conception, organization and monitoring of the implementation of changes in cooperation with customers and the specialist departments involved. Monitoring of the SLA...

Aura Dentistry Dental Clinic is looking for Operational manager to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set performa...

Nikseam Global Solutions is looking for Sr Team Leader to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Roles and Responsibilities Manage a team of 20-30 members, ensuring effective communication and collaboration among team members. Oversee daily operations, including process management, SLA compliance, and escalation handling. Conduct performance reviews, provide feedback, and coach team members to improve their skills and productivity. Identify areas for improvement and implement strategies to reduce shrinkage and attrition rates. Ensure timely completion of tasks and projects by setting deadlines and monitoring progress.

We are looking for a skilled Operations Manager to join our team at Airful Consulting. The ideal candidate will have a strong background in operations management and be able to lead teams to achieve operational excellence. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and supervise a team of professionals to ensure successful project execution. Coordinate with cross-functional teams to meet business objectives. Analyze operational data to identify areas for improvement and optimize processes. Implement quality control measures to ensure high standards of service delivery. Foster a culture of continuous learning and develop...

Roles and Responsibilities Provide real-time analysis of workforce capacity, utilization, and performance to support business decisions. Strong knowledge of Power Bi & Excel. Develop and maintain accurate forecasts for labor demand, including daily schedules and staffing plans. Collaborate with stakeholders to identify areas for improvement in workforce planning, rostering, and scheduling processes. Conduct KPI monitoring and reporting to ensure compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Perform root cause analysis on variances from planned targets using tools like Power BI. Desired Candidate Profile 3-5 years of experience in Workforce Management ...

Lead and manage day-to-day call centre operations (inbound & outbound). Monitor call quality, implement performance improvement plans, and conduct regular reviews. Train, coach, and motivate call centre staff to maximize productivity.

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT WFO-Gurgaon Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile Must Know-English

Hiring for Order Management Team Leader Min. 2 years of experience in Team leading Package upto 11 LPA Drop your cvs panyaa.imaginators@gmail.com OR feel free to contact- 9870574797 Panya Required Candidate profile Skills- Order management, Quote to cash, Order fulfilment, Transportation, Logistics, Inventory, SCM, SLA, Pricing, Renewal

Responsible for designing, developing, & deploying scalable Salesforce Service Cloud solutions using OmniStudio & LWC, integrating external systems, supporting existing implementations, collaborating in Agile teams. Required Candidate profile Good Salesforce Service & Experience Cloud Knowledge Implementing Case creation from different channels/Omni-Channel Routing/Case Escalations/SLA Management using entitlements and milestones.

Develop & customise Salesforce solutions using LWC, Apex & Triggers Support release cycles and collaborate with administrators. Handle data migration and integrations with external systems Perform SOQL & SOSL queries & manage data migration activitiy Required Candidate profile * Good Salesforce Service & Experience Cloud Knowledge * Implementing Case creation from different channels/Omni-Channel Routing/Case * Escalations/SLA Management using entitlements and milestones

Leading BPO in Gurgaon Hiring for Operations Manager Must be Ops Manager On papers in International BPO Experience in International Voice Process is Mandatory Social Media Process Experience is Preferred Must be strong in Operations Matrices, FMEA, Capacity Planning Over All Experience 8+ Years Mode of Interview- Virtual Work From Office CTC UTO 16LPA-17LPA based on Last CTC & Experience Interested candidates can mail their cv at simmi@hiresquad.in Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for bil...

You will be responsible for the following tasks as a Service Desk Analyst with proficiency in German/French communication skills: - Providing hardware / software / network problem diagnosis and resolution for end users through telephone/email/chat support - Routing problems to internal 2nd and 3rd level IT support staff - Coordinating and managing relationships with vendors and support staff for problem resolution - Administering User account provisioning - Using Incident Management System to document and manage problems and work requests - Responding to telephone calls, email, instant messages, and assigned tickets from users - Assigning work orders / incidents to appropriate support teams ...

Our client a leading name in ITES industry is looking to hire Manager Operations - International Process to be based at Gurgaon. Role and Key Responsibilities: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements Manage and review operational reports (Attendance adheren...

Job Description: Location: Pune Work Mode: Work From Office Preferred Skills: Knowledge of call center operations and metrics. Certification in workforce management or related field. Job description Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling , and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Ana...

We are looking to hire a Customer Service Officer to bring in excellence in service. Candidate needs to be service oriented, excellent communicator and able to handle customer inquiries accurately, promptly and within TAT. Roles and Responsibilities Maintains a positive, professional demeanour and supports an environment that values uncompromising excellence in service. Promptly answers customer inquiries in a manner that exhibits quality service. Brings a service orientation that supports the field sales force in meeting their obligations to their clients Maintains an updated knowledge of SBIMF Products and develops an understanding of how market forces affect the funds. Maintains a current...

POSITION NAME POSITION TITLE (ENGLISH)Process Associate REPORTING TOTeam Lead REPORTING LOCATIONBangalore NUMBER OF FTEs UNDER RESPONSIBILITY: SUMMARY OF POSITION AND OBJECTIVES: Job description Proven ability to work on purchasing or vendor management activities. Support Purchasing team with their generic mailbox. Ability to work on multiple transactional processes. Create process documents and monitor SLAs for supporting projects. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. What we offer: A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the manageme...