Urgent Opening for Technical Customer Support Representative Min 6 Months to 3 Years of Experience in International Calling Location: Bellandur,Marathalli Bengaluru Job Type: Full-Time Mode: Work from Office Working days : 5 Working Days Mode of Interview : Virtual Notice period: Immediate Joiner Only Rounds of Interview: 1. Hr Screening 2. Versant Round 3. Operations Manager round Job Description: This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills. Roles and Responsibilities: Front-line customer support. International voice experience is mandatory Communication Skills Should have excellent English language skills Provide resolutions using available resources. De-escalate challenging situations. Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues. Qualifications: Bachelor's degree in any field. Willing to work in night shifts & possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Other Benefits: Medical Insurance 2 Way Transport Free Food Facility Night Shift Allowances -100/- per day ****References are Highly Appreciated**** For More Details : attach Your Cv to internalops@sahasyaglobal.com

Job Description Urgent Hiring for International Voice process Min 1 Years of experience into international calling Qualification: 10+2/ 10+3/Graduates /PG Location: Hyderabad Mode: Work From office Job Summary : The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction. Roles & responsibilities: Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers. Provide assistance with product or service inquiries and problem resolution. Maintain professionalism and empathy, ensuring a positive customer experience. Excellent communication skills are a basic requirement. The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time. An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints. Flexible to work in Night shift (US timing) Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision Other Benefits: Medical Allowance - (5Lakhs - Yearly) Shift allowance - 250 Rs per working day Cab facility *2-way Transport * Working days - *5 days working and 2 days off in a week. Meal: Free Meal during the work. ***References are highly appreciated*** For more details, Share your CV to: internalops@sahasyaglobal.com Client industry you are hiring for: BPM / BPO

Job Description Urgent Hiring for International Voice process Min 1 Years of experience into international calling Qualification: 10+2/ 10+3/Graduates /PG Location: Hyderabad Mode: Work From office Job Summary : The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction. Roles & responsibilities: Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers. Provide assistance with product or service inquiries and problem resolution. Maintain professionalism and empathy, ensuring a positive customer experience. Excellent communication skills are a basic requirement. The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time. An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints. Flexible to work in Night shift (US timing) Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision Other Benefits: Medical Allowance - (5Lakhs - Yearly) Shift allowance - 250 Rs per working day Cab facility *2-way Transport Working Days : *5 days working and 2 days off in a week. Meal: Free Meal during the work. ***References are highly appreciated*** For more details, Share your CV to: internalops@sahasyaglobal.com Client industry you are hiring for: BPM / BPO

Role & responsibilities Rules: Sourcing : Find candidates for BPO roles Screening : Evaluate candidates for customer service attributes Hiring : Hire candidates for BPO roles Recruitment : Recruit candidates for BPO roles Mass hiring : Hire multiple candidates for BPO roles Bulk hiring : Hire multiple candidates for BPO roles Lateral hiring : Hire candidates for BPO roles with relevant experience Non-IT recruitment : Recruit candidates for BPO roles that are not IT-related Volume hiring : Hire multiple candidates for BPO roles Preferred candidate profile Please apply who are available for Face To Face interview in Hyderabad Please apply who can join immediate For More details WhatsApp to this number 8519921207

Urgent Opening for INTERNATIONAL VOICE PROCESS Min 6 Months to 3 Years of Experience in International Calling(HEALTHCARE) Location: Bellandur,Marathalli Bengaluru Job Type: Full-Time Mode: Work from Office Working days: 5 Working Days Mode of Interview: Virtual Notice period: Immediate Joiner to 20 Days Rounds of Interview: 1. HR Screening 2. Versant Round 3. Operations Manager round Job Summary: We are seeking a Patient support service - Voice to handle customer queries and Provide Assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities: Handle inbound and outbound calls related to healthcare services. Service customers seeking support with their monthly healthy benefit package. This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements. Customers will seek help with replacement cards, balance checks, and contact information updates. Successful associates can distinguish varying levels of customer complexity & communicate effectively. Ensure compliance with HIPAA and other healthcare regulations. Resolve customer queries efficiently while maintaining professionalism. Maintain records of patient interactions and escalate complex cases when needed. Qualifications: Bachelor's degree in any field. Willing to work in night shifts & possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Other Benefits: 2 Way Transport ****References are Highly Appreciated**** For More Details : attach Your Cv to internalops@sahasyaglobal.com

Sahasya Global Solutions is a global IT Consulting and Staffing organization specialized in providing customized, end-to-end recruitment solutions that helps our clients achieve business success. We partner with clients to accelerate their business by bridging the talent demand-supply gap through an innovative, best-in-class recruiting engine, backed by a dedicated client-centric service focus resulting in over 75% of our clients ranking us in their top 3 suppliers by performance. Minimum Qualifications required: - Job Title: - Trainee Recruitment Specialist/Trainee Recruiter. Experience: - 0 Years Education Required: - Any Graduation or Any Diploma or Any Post Graduation Work Location: - Hyderabad (Madhapur). Workdays: Monday to Friday & Every alternate Saturday is full working day. Role: This role is for resources with very Good Communication skills and be able to do sourcing, screening, assessing, and positioning candidates to the client. This role needs effective tracking of data, reflecting on the same and management reporting. Accountable for the revenue of the group or portfolio he or she would be handling. Responsibilities: Identify and submit qualified candidates based on the provided job description. Identify right candidates based upon the job position by creatively conducting research and/or utilizing a multitude of resources. Validating the resumes and submitting them to the Delivery Manager Follow-up on feedbacks with the Delivery Manager for Interview Schedules Set up Interview Schedules, sharing it to the DM, tracking & ensuring the interviews are done. Interact with the candidates before submitting as and when required. Effective candidate engagement and post offer follow-up. Successful delivery of the offered candidates. Effective tracking of data, reflecting on the same and Management Reporting. Accountable for Revenue targets and meet them accordingly. If you feel you have the required skills for this position and interested to apply, Please send us across your latest copy of your resume to fresherhiring@sahasyaglobal.com immediately. Preferred candidate profile Please apply only if you are available for Face to Face interview on 19th or 20th June in Hyderabad. Venue details of interview will be conveyed to the shortlisted candidates separately.

Role & responsibilities Java: Proficient in Java programming language, with experience in object-oriented programming, design patterns, and Java frameworks (Spring boot) Web technologies: Experience with HTML, CSS, JavaScript, and related frameworks (e.g., React). Databases: Knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB). Cloud platforms: Experience with cloud platforms like AWS, Azure, including deployment, scaling, and monitoring. Testing and deployment: Proficiency in unit testing, integration testing, and CI/CD pipelines. Agile development: Experience with agile methodologies and collaborative development practices. Communication and leadership: Strong communication skills, ability to work effectively in a team, and capacity to mentor and guide junior engineers. Position Summary SME within own functional/business unit. Lead contributor on multi-dimensional projects with significant and unique components. May lead functional teams and projects with complex resource requirements, risks and challenges. Works independently with guidance only in complex situations. Impacts the achievements of customer, operational, project or service objectives across work teams. Develops new concepts, methods, and techniques for cross functional initiatives. Significant impact on functional/business unit. Drive timely/quality delivery against business goals, while evangelizing and improving engineering excellence. Requires highly specialized depth and/or breadth of expertise within own function/specialty and practical knowledge of other related areas. Leads cross-functional project teams. Position Responsibilities & Essential function Solves a variety of highly complex and multifaceted problems within and/or across multiple areas Uses sophisticated analytical thought and provides unique thought leadership in evaluating issues Guided by long-term business unit goals and objectives Determines objectives and approaches to projects across business unit Mentors and provides specialized technical guidance to others within own function Partners with functional leadership to influence priorities and objectives Provides technical expertise to peers in other functions Network with others in multiple functions Qualifications Preferred: Programming and design experience with proven track record of delivering products in production. Ability to lead design for complex project. Ability to technically document software deliverables through use cases, design documents, and technical specifications Proficient with test-driven development and web template technologies Experience utilizing Agile and Scrum software development methodologies Ability to document, track and monitor a problem/issue to a timely resolution Ability to design components for scale, performance, and experience Knowledge of operating systems Collaborative problem-solving ability and self-motivated Action-oriented and results-focused Strong influencing skills; strong verbal and written communication skills along with prioritization of duties Preferred candidate profile This role is pure individual Contributor role please apply if you are ok with IC Role

Role & responsibilities SAP ABAP developer is an offshore role responsible for the development and maintenance of the companys SAP applications, interfaces, and programs. In this role, the individual will participate across multiple SAP work streams including FICO and will apply proven communication, analytical, technical, and problem solving skills to resolve issues and develop new functionality. Additional responsibilities include participation in managed projects, perform assigned technical tasks based on established delivery dates, communicate updates weekly, and provide immediate project status updates. The role requires a high-level of client service and support through demonstrated responsiveness and accuracy. Primary responsibilities/essential functions : (including the following, other duties may be assigned) Code, Test, Debug, Document and Support of the SAP Application Suite. Work as part of a team environment to address "on call" situations such as system unavailability, loss of functionality, or emergency break-fix scenarios. Deliver high-quality and efficient solutions to business processes through innovative approaches. Work closely with the Onsite/offshore team on various development objects related to Projects, Enhancements and Incidents. Job Description Extensive experience with Classical/Interactive Reports, BDC, RFC, logical databases, Module Pool , BAPI, SAP Scripts, Smart forms and Adobe Forms. Strong knowledge and proven experience writing new and modifying ABAP reports, user exits, BADI, BTE, and dialogue programming. Working knowledge and proven experience in Object Oriented ABAP using ALV Grids, Tree controls, Event handling, Split containers and Class Interfaces. Ability to work with business/technical lead's to turn requirements into quality, working ABAP code. SAP Authorization experience in ABAP and understanding of the authorization concept in ECC. Strong collaboration and teamwork skills with the ability to work in a cross-functional environment as well as work independently Excellent written, verbal, and interpersonal communication skills Adept at managing multiple priorities under time constraints Team spirit and strong communication skills Customer- and service-oriented, confident appearance in an international environment The support areas required are: SAP Application Development Unit/Functional Testing SAP Background Job Monitoring Preferred candidate profile Please apply who available for work minimum 4 days work from office in pune or Trivandrum

Role & responsibilities Job Description: Lead Generative AI Engineer Overview We are seeking a highly skilled and experienced Generative AI Developer to lead our advanced AI solutions team. The ideal candidate will have a strong foundation in Generative AI, Machine learning, and Artificial intelligence, with a proven ability to develop cutting-edge AI solutions that transform business processes and drive innovation. The Lead GenAI Engineer will develop and deploy advanced Generative AI Products, including fine-tuning V/LLM models and implementing (Graph) RAG (Retrieval-Augmented Generation) solutions. This hands-on role requires deep technical expertise and as part of the GenAI team will implement and optimize Gen AI agents Responsibilities - Technical Leadership: Lead and mentor a team of AI developers, providing technical guidance and innovative problem-solving strategies. Drive multiple POC developments parallelly. - Solution Design/Development: Architect and develop advanced generative AI solutions, including large language models, multimodal AI systems, and complex generative workflows. Implement state-of-the-art GenAI & agents technologies and best practices. Develop, experiment with, and validate Gen AI applications aligning with business objectives. Model Development: Design, train, and optimize state-of-the-art generative AI models, including fine-tuning, prompt engineering, and model alignment techniques. Embed automated processes (LLMOps) Implement scalable, secure, and cost-effective Gen AI solutions to meet current and future business needs. Prototype and benchmark on the AI/ML stack, LLMOps, and AgentOps frameworks. Troubleshoot AI application issues, working closely with infrastructure teams and application owners. Foster innovation within the team to support a collaborative work environment. - Project Management: Oversee the entire project lifecycle from conceptualization through development, deployment, and continuous improvement. - Collaboration Identify opportunities to apply the latest advancements in Large Language Models (LLMs) and Agents Work with our cross-functional team to deliver features in an iterative manner Educate the organization both from IT and the business perspectives on Generative AI. - Research and Innovation: Stay at the forefront of generative AI advancements, exploring emerging technologies and implementing innovative AI solutions. - Performance Optimization: Develop strategies to improve model efficiency, reduce computational costs, and enhance AI system performance. - Ethical AI Implementation: Ensure responsible AI development, addressing bias, fairness, and ethical considerations in generative AI systems. - Client Engagement: Translate complex technical concepts into actionable insights for stakeholders and clients. Qualifications - Masters in computer science, Artificial Intelligence, Machine Learning, or a related field. - Minimum 6 years of experience in AI development, with a strong focus on generative AI technologies. 5+ years in at least 2 AI domains: NLP, NLG, Computer Vision, Machine Learning, etc. - Proven track record of leading and delivering successful AI development projects. - Expert-level proficiency in programming languages such as Python, with strong software engineering skills. - Deep expertise in machine learning frameworks and libraries (TensorFlow, PyTorch, Hugging Face). Key Technical Competencies - Generative AI Technologies: - Large Language Models (LLMs), Diffusion Models, Transformer Architectures, Multimodal AI Systems Extensive knowledge of LLM Python libraries: langchain, langGraph, promptflow, semantic kernel, Autogen, graphRag, promptflow Good software engineering background, (developing application, API, frontend integration, security best practices, experience with fastAPI, Asyncio). Distributed Computing, GPU Optimization, Containerization (Docker, Kubernetes) is a plus Strong experience with atleast 1 of Cloud AI Services (AWS, GCP, Azure) Preferably Azure Strong experience with Gen AI model deployment and monitoring (CI/CD, Weight & Biases GitHub pipelines is a plus). Advanced understanding of security, compliance, and ethical considerations in AI - Bias Detection and Mitigation, Responsible AI Principles, Model Interpretability, Ethical AI Frameworks - Advanced Machine Learning Techniques - Transfer Learning, Few-shot and Zero-shot Learning, Prompt Engineering, Model Fine-tuning Preferred Qualifications - Strong communication and collaboration abilities - Experience with cutting-edge generative AI research - Publications or contributions to open-source AI projects - Experience in domain-specific AI applications (healthcare, finance, insurance) - Demonstrated ability to explain complex AI concepts to non-technical stakeholders Additional Skills - Exceptional problem-solving and analytical thinking - Ability to work in fast-paced, innovative environments - Commitment to continuous learning and technological advancement Preferred candidate profile Please apply who are interested to work C2H/Contract role in large insurance company the candidate should come office at least 4 days Monthly work from office in Pune/Trivandrum

Job Summary The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents, escalating issues appropriately, and maintaining high customer satisfaction. Key Responsibilities Provides technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks. Attempts to resolve problems, then escalates problems as necessary to appropriate resources by assigning tickets to leveraging level 2 teams, on-site 3rd party vendors, etc. within service level target within the defined KPIs. Analyzes and prioritizes incoming requests and alerts. Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into leveraging incident management system. Identifies recurring problems and escalates to senior staff for prioritization and investigation. Performs level 1 break/fix repairs on technology (e.g., PCs, thin clients, printers, servers, mobile devices, and handheld devices), including more complex devices (e.g., servers, network, telecommunications equipment). Contributes to the KCS knowledge repository for technical support; documents workarounds identified for new issues; flags articles for review/update. Utilizes the knowledge repository for each support contact and links the appropriate / relevant KBA to the ticket. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on processes and procedures to senior staff. Provides support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly, setting customer expectations and detailed incident documentation). Follow leveraging escalation process to report any widespread outage or issue that generates sudden spikes in call volume. Adhere to leveraging security policies and processes. Functional Competencies Communicate clearly and effectively in both written and verbal English. Customer Service Skills Focus on customer experience. Adaptable. Collaborative. Resourceful. Analytical. Make Quality Decisions. Service Desk Operations. Incident Management Processes. Knowledge Management Process. Technical Competencies Troubleshooting and support of: Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc. Hardware: Point of Sale, Self-Checkout, telephony, printers, workstations, PC, network devices, mobile devices, computer peripherals. Remedy and ServiceNow. A+ certification or equivalent certification through contractor internal training and certifications. Performance Metrics First Call Resolution (FCR). Customer Satisfaction Score (CSAT). SLA Adherence. Knowledge Base Contribution. AHT Chat Average response time Initial Response Time Chat AHT Disposition Time ***References are highly appreciated*** For more details, Share your CV to: internalops@sahasyaglobal.com Client industry you are hiring for: BPM / BPO

Designation: Assistant Manager - International Voice Process Skills : Work experience in International Contact Centre ,Team Management, Performance Management Experience: 6 to 10 years Job Location: Trivandrum Mode: Work from office Job Requirement: Good work experience in International Voice Process Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices) Minimum 2 years of experience in working as Team lead - Mandatory Good knowledge about contact centre metrics People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Candidate should be Flexible to work in rotational shifts and ready to relocate to Trivandrum. ***References are highly appreciated*** For more details, Mail to : Careers@sahasyaglobal.com

Job Description Urgent Hiring for International Voice process Min 1 Year of experience into international calling Qualification: 10+2/ 10+3/Graduates /PG Location: Hyderabad Mode: Work From office Job Summary : The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction. Roles & responsibilities: Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers. Provide assistance with product or service inquiries and problem resolution. Maintain professionalism and empathy, ensuring a positive customer experience. Excellent communication skills are a basic requirement. The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time. An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints. Flexible to work in Night shift (US timing) Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision Other Benefits: Medical Allowance - (5Lakhs - Yearly) Shift allowance - 5500/- Night Shifts allowances Cab facility *2-way Transport * Working days - *5 days working and 2 days off in a week. Internet Allowances - 750/- Per month Meal: Free Meal during the work. ***References are highly appreciated*** For more details, Share your CV to: suhasini.s@sahasyaglobal.com / haneefa.s@sahasyaglobal.com Contact no: 8886600758 / 8886600762 Client industry you are hiring for: BPM / BPO