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Sahasya Global Solutions
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Urgent Opening For Assistant Manager in Trivandrum -WFO

Urgent Opening For Assistant Manager in Trivandrum -WFO

Sahasya Global Solutions

6 - 11 years

|

4 - 9 Lacs

Thiruvananthapuram

Posted:1 week ago| Platform:

Apply

Skills Required

Team Management Team Handling Team Lead Performance Management Bpo Operations Shrinkage Attrition Senior Team Lead International Contact Centre Customer support team lead CSAT SLA Management People Management customer service team lead Stakeholder Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation: Assistant Manager - International Voice Process

Job Location:

Good work experience in International Voice Process
Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices)
Minimum 2 years of experience in working as Team lead - Mandatory
Good knowledge about contact centre metrics
People Management (KRA & Appraisal handling experience)
Stakeholder Management, Performance Management, Attrition handling

Candidate should be Flexible to work in rotational shifts and ready to relocate to Trivandrum.

References are highly appreciated

For more details,

Mail to :

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