Urgent Opening for INTERNATIONAL VOICE PROCESS Min 6 Months to 3 Years of Experience in International Calling(HEALTHCARE) Location: Bellandur,Marathalli Bengaluru Job Type: Full-Time Mode: Work from Office Working days: 5 Working Days Mode of Interview: Virtual Notice period: Immediate Joiner to 20 Days Rounds of Interview: 1. HR Screening 2. Versant Round 3. Operations Manager round Job Summary: We are seeking a Patient support service - Voice to handle customer queries and Provide Assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities: Handle inbound and outbound calls related to healthcare services. Service customers seeking support with their monthly healthy benefit package. This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements. Customers will seek help with replacement cards, balance checks, and contact information updates. Successful associates can distinguish varying levels of customer complexity & communicate effectively. Ensure compliance with HIPAA and other healthcare regulations. Resolve customer queries efficiently while maintaining professionalism. Maintain records of patient interactions and escalate complex cases when needed. Qualifications: Bachelor's degree in any field. Willing to work in night shifts & possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Other Benefits: 2 Way Transport ****References are Highly Appreciated**** For More Details : attach Your Cv to internalops@sahasyaglobal.com

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