Customer Support Internship

Jodo

0 - 1 years

0 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

relationship management social media brand awareness customer support executive customer support customer experience customer engagement internship asap crm

Work Mode

Work from Office

Job Type

Internship

Job Description

Key Responsibilities

Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with the core team, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies

Requirements

Passionate about talking to and understanding customer needs and giving the best Cx.
Fluent communication in English
Passionate about personal growth and making a difference

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