Customer Support Internship

Job Role: Customer Support Intern

Location: Noida (Work From Office)

Duration: 3 Months (Extendable)

Stipend: ₹8,000 – ₹12,000/month

About Effora

Effora is a new-age personal care appliances and wellness brand redefining how modern India experiences self-care.

Customer Support Intern

What You'll Be Responsible For

Customer Interaction:

• Respond to customer queries on WhatsApp, Instagram, and email — promptly, professionally, and with empathy
• Resolve order-related concerns (delivery, returns, usage, refunds, etc.)
• Assist in product education, upselling & building long-term brand trust

Support Operations:

• Maintain a CRM-friendly log of daily queries, resolutions & escalations
• Coordinate with internal teams (Ops, Fulfillment, Product) to ensure fast TATs
• Track and report customer insights, pain points, and patterns

Learning & Innovation:

• Understand how modern D2C brands operate across customer experience
• Work closely with Ops Team to build customer-centric journeys
• Learn tools like Interakt, Google Sheets, WhatsApp automation, and Operations

You're a Fit If You

• Are fluent in English and Hindi (spoken + written)
• Have a strong sense of ownership and problem-solving skills
• Are empathetic and know how to calm down angry customers without scripts
• Are comfortable working across chat-based tools & fast-paced timelines
• Prefer real conversations over robotic replies — but know when to be firm

Good-to-Have (Bonus Points)

• You are a marketing graduate student
• Prior experience with D2C / Shopify / Interakt / Pabbly / Googlesheets
• Strong communication skills with an eye for emotional nuance
• You love personal care, beauty, or wellness brands

Perks & Benefits

Real-world exposure to how D2C customer ops work

Certificate + Letter of Recommendation for top performers

PPO opportunity in Customer Success / Brand Ops / Growth

Work with a passionate founder-led team scaling pan-India

If you're someone who genuinely wants to help people — and learn how brands scale from 0 to 10 — this is your seat at the table.

📩 Apply Now: talent@effora.in

Subject Line: Customer Support Intern Application – [Your Name]